St John Vianney Villa

Pros

• The staff at Sunrise Assisted Living Naperville are friendly, attentive, and genuinely care for residents.
• The atmosphere feels like a home away from home, with a clean and welcoming environment.
• Jayleenn and Michelle bring enthusiasm and a playful, positive energy to the third floor.
• The nursing and assisted living care are top-notch, giving families peace of mind.
• Kristin delivers outstanding customer service, handling needs promptly and cheerfully.
• The team consistently communicates changes to families, building trust and confidence.
• The location is ideal - quiet and park-like, yet close to downtown and surrounded by trees.
• Care managers Jeanette and Adelina routinely go above and beyond for residents.
• Ryan in the business office is devoted to serving seniors and knows the community well.
• Sunrise is highly recommended for those seeking a high standard of care and a welcoming environment.

Cons

• Sunrise Assisted Living would be perfect for their spouse's needs, but it is too costly to afford.
• The food leaves much to be desired, and resignations during the pandemic times are blamed for it.

Review

From start to finish, the experiences shared about Sunrise Assisted Living in Naperville paint a picture of a warm, attentive community that truly cares for its residents. Families recount how the staff - including the nurses and aides - are friendly and consistently provide the help their loved ones need. The overall impression is that the care for grandma Josephine is thorough and compassionate, and that the team works hard to create a reassuring environment for both residents and their families. One reviewer also notes that Sunrise would be a perfect fit for a spouse's needs, even though the cost can be a barrier.

Two standout staff members have left a lasting impression on families. Jayleenn and Michelle, who work on the third floor, bring a fun and positive energy to their role. Their enthusiasm and playful attitudes are described as brightening the day for residents, and their approach helps create an atmosphere where residents feel cared for as if they were family. This kind of engagement - going beyond the basics to foster connection and joy - appears to be a key part of why residents and their families feel at home at Sunrise Naperville.

For some, the overall experience includes a strong sense of reliability and dedication from the team. One family member, who has been with the organization for over two years, emphasizes that the service is top-notch and that resident safety and satisfaction are prioritized. The sentiment that Sunrise offers a "home away from home" resonates with many, and the consistency of care across staff and management reinforces that feeling throughout the community. The feedback suggests a well-run environment where residents are treated with respect and warmth every day.

The narrative is reinforced by personal stories of how Sunrise has supported families through transitions. A reviewer recalls being introduced to Sunrise-style assisted living years ago when their mother-in-law needed care; she thrived, and now their mother is thriving in Sunrise's community atmosphere, environment, and staff that care. The positive outcomes - peace of mind and the sense that both mom and the reviewer sleep well at night - underscore the trust families place in Sunrise to nurture and protect their loved ones.

Communication with families is another recurring strength. One family member notes being kept updated on changes affecting their mother, an important comfort for those who do not reside locally in Illinois. In another moment, Kristin in the customer service team is celebrated for stepping in to coordinate a delivery; she was busy but returned calls promptly and provided all the needed information. Descriptions of Kristin as a "total superstar" and a testament to the quality of Sunrise's customer service highlight how responsive staff can make a difficult situation easier.

Yet no community is perfect for every family. A reviewer who has had parents in Sunrise Naperville on several occasions commends the nursing and assisted living care as fantastic and reassuring, but also points out that the food could be improved. They attribute some of the dining shortcomings to resignations and staffing changes during the pandemic, while still expressing a hopeful outlook that Sunrise can turn this around. Despite this shortcoming, the reviewer remains positive and recommends Sunrise Naperville overall, recognizing the strength of the care and the peace of mind it provides.

Location and leadership in Naperville receive particular praise for their accessibility and approachability. The facility's setting - close to downtown yet tucked away in a quiet park with beautiful trees - helps create a serene backdrop for daily living. The care managers Jeanette and Adelina are repeatedly highlighted for going above and beyond what their roles require, always willing to support residents and families. In the business and sales offices, Ryan is described as devoted to serving seniors for a long time, with deep knowledge of the community, and Terrin in the Sales Office is praised for her effectiveness in bringing Sunrise to more families despite the challenges posed by Covid Shortages and restrictions. The tone is one of gratitude for a team that remains committed to delivering high-quality care through difficult times.

Taken together, these experiences convey a strong sense of trust and appreciation for Sunrise Senior Living in Naperville. Families repeatedly describe a high standard of cleanliness, attentive and kind caretakers, responsive management, and a community atmosphere that feels like home. While some note room for improvement in dining, the overall narrative is one of confidence in Sunrise as a place where loved ones are treated with dignity, safety, and genuine compassion. For many, Sunrise Naperville represents not just a facility, but a supportive home where both residents and their families can feel secure and at ease.

Parks

• Surrey Ridge Park (0.5 miles)
• Burlington Park (2.9 miles)
• Cress Creek Park (3.3 miles)
• Wil-O-Way Park (3.8 miles)
• Champions Park (4.8 miles)
• Seven Gables Park (5.1 miles)
• McCollum Park (5.3 miles)

Pharmacies

• Walgreens (1.2 miles)
• Oswald's Pharmacy (1.7 miles)
• Walgreens (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)

Cafes

• Peet's Coffee and Tea (2 miles)
• Starbucks (2.1 miles)
• Starbucks (2.2 miles)
• Panera Bread (4.7 miles)
• Starbucks (4.7 miles)
• Starbucks (5.3 miles)
• Starbucks (5.7 miles)

Restaurants

• Portillo's Hot Dogs (2 miles)
• Vasili's (2.1 miles)
• Culver's (2.2 miles)
• Chipotle Mexican Grill (2.3 miles)
• McDonald's (2.3 miles)
• McDonald's (2.5 miles)
• Cooper's Hawk Winery & Restaurant (2.7 miles)

Theaters

• Cinemark (2.1 miles)
• AMC Showplace Naperville 16 (6.2 miles)

Physicians

• Dupage Medical Group (3.2 miles)
• Northwestern Medicine Proton Center (3.7 miles)
• Northwestern Medicine Orthopaedics Warrenville (4.2 miles)
• Dreyer Medical Clinic-Fox Valley Villages (5.5 miles)
• Edward Medical Group (5.5 miles)
• The Dermatology Institute (5.6 miles)
• Bolingbrook Family Medicine (5.9 miles)

Hospitals

• DuPage Medical Center (4 miles)
• Adventist Bolingbrook Hospital (6 miles)
• Marianjoy Rehabilitation Hospital and Clinics (6.3 miles)

Transportation

• Metra (4.3 miles)
• Metra - Downers Grove Main Street (5.6 miles)

Places of Worship

• St Andrews Episcopal Church (5.5 miles)