ProMedica Homewood

Pros

• The majority of the staff were friendly and efficient.
• OT and PT were fantastic.
• Upon discharge, a doctor commented on what a good job the wound nurse did.
• Meals were enjoyed by the resident.
• The reviewer appreciated the kindness, care, patience and concern from the nurses and aides.
• The rooms were nice, clean and small.

Cons

• The director of this facility is ignorant and believes he is too good to deal with people.
• The staff are ignorant, lazy, and have no natural affection for residents.
• Loved ones are not attended to well unless someone is there every day.
• The food is slop and meals are not properly prepared or varied.
• CNAs and housekeeping are horrible, with cleanliness and care often neglected.
• The facility appears to be there to collect checks rather than to provide care.
• Communication is poor; phones are rarely answered and messages are not returned.
• The facility is unsafe and unclean, with reports of unclean rooms and mishandled supplies.
• Chronic short staffing leads to overworked CNAs and residents going to the bathroom on themselves.
• The outsource companies connected to the facility are described as dangerous to residents.
• Manor Care of Homewood has faced a state lawsuit, with concerns that loved ones are not safe or properly cared for there.
• The place is trash, and the administration is dysfunctional; placing a loved one there is strongly advised against.

Review

Across the collection of accounts, the common thread is a deep and persistent concern about care quality, safety, and communication at the facility in question. Families and former patients describe a landscape where good days exist, but they are overwhelmed by a stream of problems that many feel never get properly addressed. Several reviewers note that on some days the building looks clean, and there are moments when staff are friendly or seemingly competent, but these positives are often overshadowed by broader patterns of neglect, turnover, and inadequate oversight.

Staffing and the consistency of care emerge as the most frequently criticized themes. Multiple reviews point to chronic short-staffing and high turnover, which they say translates into long wait times for assistance, rushed care, and inconsistent attention to residents' needs. Some reviewers explicitly report that basic routines - such as helping residents use the restroom, changing soiled clothing, or following scheduled PT and OT sessions - are neglected when staff are stretched too thin. One reviewer even described having to monitor care closely themselves, because "you must monitor for your loved ones" to ensure basic needs are met. The frustration with staffing is paired with accusations that many workers are poorly trained or disengaged, with suggestions that the facility relies on families to compensate for gaps in care.

Communication problems run hand in hand with staffing issues. Several reviewers report that phones go unanswered for long stretches, and that calls to the main desk or to individual caregivers often go unreturned. The social worker and administrative staff are singled out in some reviews as unresponsive, with repeated requests for information going unanswered. One reviewer explicitly called out the director as "ignorant" for avoiding engagement with families, while others note frequent changes in rules and schedules that leave families feeling out of the loop and unable to advocate effectively for their loved ones. All of this builds a sense of frustration and mistrust that undercuts any potential benefits of the facility's medical services.

Safety and quality concerns appear in both routine operations and more alarming incidents. Reviewers describe rooms and hallways that sometimes feel uncared for, with reports of dirty conditions, missed cleanings, and, in at least one case, a resident left in soiled clothing or with insufficient assistance to the restroom. There are specific accusations of abuse or mistreatment, including an account of a nurse handling medications with bare hands and giving them to a patient, and another about a resident being physically harmed by overnight staff. Some reviewers insist they would not trust their loved ones in this environment unless they were there every day, watching and intervening as needed. The fear of neglect is compounded by stories of residents being left to wait for help or to get basic needs met, sometimes leading to distressing outcomes such as dehydration or incontinence for extended periods.

The quality and consistency of food, cleanliness, and overall environment receive mixed treatment, indicating a facility with significant variability in daily operation. A few reviewers praise the meals as "wonderful" or note that food quality is good for certain residents, and there are still mentions of clean rooms and a generally neat appearance. However, many more accounts describe meals that are repetitive or of poor quality, with claims that dietary restrictions are ignored or not adequately addressed. Hygiene and cleanliness are described as uneven, with some days feeling satisfactory and others revealing lapses in housekeeping, laundry, and maintenance. A common sentiment is that even when some staff are caring, systemic shortfalls prevent reliable, high-quality care.

There are moments of overt praise and positive outcomes that complicate the overall impression. A number of reviewers highlight Rehabilitation Services as a bright spot, particularly in cases where ProMedica or certain therapy teams delivered effective PT/OT and helped residents improve after hospitalization or surgery. A few families credit specific staff members, including wound nurses and dedicated aides, with making a real difference in recovery and daily functioning. In some instances, relatives report being impressed by their loved one's progress and by the kindness and patience of individual caregivers, suggesting that staff dedication exists even within a strained system.

Financial considerations and visiting policies also surface as sources of tension. One review mentions a substantial monthly cost - about $8,600 - without assurances that all promised services are consistently delivered. Policies around visiting hours, and changes to those rules, are described as confusing or frustrating for families who want to stay closely involved in their loved one's care. The economic stress combined with inconsistent service adds to a perception that some of the facility's offerings may be more about financial gain than optimal patient outcomes.

In sum, the collective voice reflects a facility that elicits strong emotions - ranging from gratitude for the dedicated therapists and some compassionate staff to deep alarm about safety, neglect, and administrative opacity. The most persistent caution from reviewers is to approach with vigilance: monitor closely, advocate relentlessly, and, when possible, consider alternatives. Yet amid the admonitions, there are repeated reminders that care quality can and does vary by shift and by staff member, and that for families with limited options, the decision to entrust a loved one to this facility requires careful weighing of the potential for compassionate care against persistent concerns about staffing, communication, safety, and overall accountability.

Homewood, Illinois offers a convenient and diverse array of amenities for seniors looking to settle in the area. With several cafes and restaurants within close proximity, there are plenty of dining options to choose from. Additionally, numerous pharmacies and healthcare facilities are available nearby, ensuring easy access to medical services. The presence of public transportation options like Metra stations provides convenient travel opportunities. Furthermore, the presence of various places of worship and parks in the vicinity offers opportunities for spiritual growth and outdoor recreation. Overall, Homewood is a welcoming community with a range of resources to support a comfortable and fulfilling senior living experience.

Cafes

• Starbucks (0.2 miles)
• Panera Bread (0.4 miles)
• Starbucks (1.5 miles)
• Starbucks (4.5 miles)
• Starbucks (5.6 miles)
• Starbucks (6.3 miles)
• Panera Bread (6.4 miles)

Restaurants

• Portillo's Hot Dogs (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Cilantro Cocina Mexicana (1.8 miles)
• Flossmoor Station Restaurant & Brewery (2.6 miles)
• Taco Bell (2.8 miles)
• Arby's (2.8 miles)
• Brown's Chicken & Pasta (3.2 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (2.3 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.3 miles)
• Walgreens (3.8 miles)
• Walgreens (3.9 miles)

Transportation

• Metra (1.5 miles)
• Metra/Amtrak (1.5 miles)
• Metra - Morgan Park / 115th Street (8.3 miles)

Physicians

• Dr Uppuluri, Dr Patel, Dr Chavin Urology (2.1 miles)
• United Pain Services (2.9 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (2.9 miles)
• Family Christian Health Center (3 miles)
• Aunt Martha's Health Care (4.4 miles)
• St James Medical Center Olympia Fields (4.7 miles)
• Medina Health Care (6.4 miles)

Hospitals

• South Suburban Hospital (2.9 miles)
• Ingalls Memorial (3 miles)
• Franciscan Health Chicago Heights (4.3 miles)
• Franciscan Health (4.3 miles)
• Ingalls Family Care Center (4.4 miles)
• Franciscan St James Health (4.8 miles)
• Elisabeth Ludeman Center (5.4 miles)

Places of Worship

• Christ Community Church (3 miles)
• St. Paul's Lutheran School (6.5 miles)
• Woodmar United Methodist Church (8 miles)

Parks

• Maicach Park (3.1 miles)
• Riverside Park (7.1 miles)
• Beech Park (7.6 miles)
• Briar Creek Park (7.9 miles)