Addus Healthcare in Homewood, IL

Pros

• They appreciate their job and everything the company does.
• They believe the company does its best for clients and workers.
• They view the system as pretty good overall.
• They recognize there are great employees who love their job.
• They describe the company as a good company with integrity.
• They see the organization as great for health care workers.

Cons

• The company is described as horrible and unprofessional, with terrible management and staff.
• The caregivers sent to care for clients are often terrible, and some do not seem to care about their duties.
• There are reports of theft and caregivers asking for money from clients.
• The scheduling and hiring process is inefficient and misleading, wasting applicants’ time and gas.
• The company allegedly lies and gives runarounds, with delays that can cost people housing or other personal needs.
• Office staff are slow to respond and unprofessional, leading to a lack of accountability.
• Operations are frequently described as unorganized, with homemakers who are unreliable or unskilled.
• There are times when no clients are available, making interviews pointless and job postings misleading.
• A caregiver’s actions are cited as dangerous or negligent, raising safety concerns about staff.

Review

This community is best suited for families that already have a planned in-home care arrangement or can aggressively manage and vet caregivers themselves. In-home support with Addus can work when a dedicated caregiver is in place, ideally brought in by the family, so continuity is preserved and the client has a familiar face. It also suits households that want flexibility to adapt care to changing needs, rather than committing a loved one to a residential setting. The strongest case sits with those who can navigate scheduling, interview potential aides, and hold the agency accountable for on-time visits and quality care. For families seeking a turnkey, predictable program with guaranteed staffing and a single point of accountability, this may not be the best fit.

Those who should consider alternatives are families prioritizing reliability, safety, and proactive management. If a prepaid, consistently staffed schedule is non-negotiable, the repeated reports of slow responses, unresponsive offices, and “you’ll hear back” delays are red flags. For recipients with high medical complexity, progressive memory conditions, or cognitive impairment requiring constant oversight, the variability in caregiver performance and the risk of unvetted personnel entering the home argue strongly for a different provider or a facility-based option with stronger clinical oversight. There is also a clear caveat for households that cannot tolerate inconsistent staffing, miscommunication, or the emotional strain of chasing schedules and resolving issues with management.

The main pros, when they align with the right conditions, do provide meaningful offset to the prominent cons. A key upside is the ability to bring in a family-appointed client and leverage caregivers who genuinely want to work with that specific individual. Some workers within the organization are described as caring, capable, and committed, and there are anecdotes that the company can function well when a dedicated caregiver is in place. For families already connected to a reliable aide, Addus can deliver workable, home-based support that preserves independence and daily routines. However, those benefits rely on consistent staffing, effective communication, and a responsive office, realities that many reviews note as inconsistent or unreliable.

The practical path to success with this provider hinges on concrete safeguards and proactive management. Before engaging, insist on a well-defined care plan, a written schedule, and a clear point of contact who is accountable for problems and replacements. Require routine updates, predictable arrival times, and documented performance metrics for each caregiver. Push for background checks, ongoing training, and a guaranteed replacement if a caregiver is unavailable. Establish a contract that stipulates hours, duties, and consequences for missed visits, and set up contingency plans if no suitable caregiver is available on a given day. In short, demand structure, transparency, and a formal escalation path so care does not fall through the cracks.

What emerges from the aggregate experience is a mixed picture with undeniable risk and real potential. The most troubling patterns, no clients available at times, ghost appointments, and a slow, often unresponsive office, create a ceiling on what the agency can reliably deliver. Theft concerns and allegations of care providers taking advantage of trust are not trivial warnings; they require decisive, preventive safeguards or avoidance. Yet this is not a universal verdict: there are reports of dedicated, competent workers and moments when the system does function as intended. The decision, then, comes down to certainty and control. If the family can secure and supervise a dependable caregiver, and if the office can commit to reliable scheduling and rapid problem resolution, Addus can be part of a capable home-care solution. If not, it is prudent to look elsewhere, prefer agencies with stronger track records on staffing consistency, client safety, and operational responsiveness, or consider a move to a facility-based option where oversight and clinical care are integrated into daily living.

Cafes

• Panera Bread (0.3 miles)
• Starbucks (0.6 miles)
• Starbucks (1.4 miles)
• Starbucks (4.5 miles)
• Starbucks (5.3 miles)
• Starbucks (6.3 miles)
• Panera Bread (6.5 miles)

Restaurants

• Portillo's Hot Dogs (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Cilantro Cocina Mexicana (1.9 miles)
• Flossmoor Station Restaurant & Brewery (2.7 miles)
• Taco Bell (3.1 miles)
• Arby's (3.1 miles)
• Brown's Chicken & Pasta (3.5 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.6 miles)
• Walgreens (3.7 miles)
• Walgreens (4 miles)

Transportation

• Metra (1.1 miles)
• Metra/Amtrak (1.4 miles)
• Metra - Morgan Park / 115th Street (8 miles)

Physicians

• Dr Uppuluri, Dr Patel, Dr Chavin Urology (1.9 miles)
• Family Christian Health Center (2.7 miles)
• United Pain Services (2.7 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (2.8 miles)
• Aunt Martha's Health Care (4.7 miles)
• St James Medical Center Olympia Fields (4.8 miles)
• Medina Health Care (6.8 miles)

Hospitals

• Ingalls Memorial (2.6 miles)
• South Suburban Hospital (2.7 miles)
• Ingalls Family Care Center (4.5 miles)
• Franciscan Health Chicago Heights (4.6 miles)
• Franciscan Health (4.6 miles)
• Franciscan St James Health (4.8 miles)
• Elisabeth Ludeman Center (5.5 miles)

Places of Worship

• Christ Community Church (3 miles)
• St. Paul's Lutheran School (6.7 miles)
• Woodmar United Methodist Church (8.2 miles)
• Holy Name Of Mary Church (8.2 miles)

Parks

• Maicach Park (3.1 miles)
• Riverside Park (7.3 miles)
• Beech Park (7.8 miles)
• Briar Creek Park (8.2 miles)