Mercy Health Care & Rehab Ctr in Homewood, IL

Pros

• Nurse Michelle worked diligently on nursing tasks and anticipated residents' needs, with excellent bedside manner.
• Nurse Michelle's friendly personality and heartfelt care shine through in her interactions.
• Families thank Nurse Michelle for ensuring the utmost care and for helping their loved ones stay motivated.
• Nurse Michelle is on top of everything, providing timely care and pain management when needed.
• Nurse Mishell has a wonderful bedside manner and is very informative and kind.
• The staff, especially Nurse Michelle, has made the experience positive and comforting during difficult times.
• Nurse Michelle is kind-hearted and dedicated to her work.

Cons

• The facility is filthy and filled with gnats, and residents are left wet.
• No special diets are accommodated; all residents eat the same food regardless of dietary needs.
• The staff is often on their phones and frequently unprofessional; they barely check on residents.
• They continuously take residents' clothes and place them on other residents, ignoring family laundry.
• The floors look horrible and the administration does not resolve issues; they are always understaffed.
• They would give zero stars if possible due to unresolved complaints and lack of accountability.
• A loved one fell and did not receive a timely medical evaluation, and subsequently died.
• They fail to provide consistent care and transportation to appointments, requiring family intervention.
• There are sanitation and safety problems, including water shut-offs, flies in rooms, bedsores, and meals not being served properly.

Review

Mercy Health Care & Rehab Ctr in Homewood, IL is best suited for families who prize deeply attentive bedside care from nurses who genuinely connect with residents. The facility can work well for a loved one who thrives on consistent, personal interaction with caregiving staff and who values small, daily demonstrations of concern from a few standout team members. It's a pragmatic fit for families willing to tolerate variability in environmental upkeep and administrative responsiveness in exchange for hands-on nursing attention that feels personalized and present.

Those who should consider alternatives are families prioritizing consistent cleanliness, airtight safety practices, and dependable system-wide operations. The reviews tell a cautionary tale: repeated concerns about cleanliness, odors, pests, and overall facility upkeep; frequent understaffing; irregular showers and meal service; and administrative or disciplinary gaps that leave families uneasy. If a resident requires rigorous housekeeping standards, tightly controlled food plans, prompt response to call bells, or a consistently well-coordinated care schedule, other communities may deliver more predictable performance.

On the upside, the strongest pro is unmistakably the nursing bedside care. Several residents and family members single out Nurse Michelle as a model of diligence, warmth, and responsiveness. Her ability to anticipate needs, manage pain relief, and maintain a humane, patient-centered approach stands out in many positive accounts and can meaningfully improve day-to-day quality of life. Where care staff can be relied upon to show up with patience and attentiveness, these individualized interactions can offset certain routine gaps and provide a sense of security for families watching a loved one navigate recovery or chronic needs.

Yet the negative threads run deep enough to temper any overall confidence. Understaffing translates into infrequent checks, delayed showers, and gaps in monitoring that raise safety concerns. Reports of meals and dietary support ill-suited to specific restrictions, lost personal belongings, and items left on food trays point to systemic lapses beyond isolated incidents. The most troubling anecdotes describe falls without prompt medical follow-up, water shutoffs, flies in rooms, and a perception that administration is slow to respond or enforce accountability. Taken together, these realities weigh heavily against a blanket endorsement.

With these contrasts in mind, the decision hinges on risk tolerance and care goals. If a loved one requires constant reassurance, frequent direct supervision, and a caregiver team that can be counted on for rapid, compassionate bedside support, Mercy Health Care & Rehab Ctr can deliver meaningful value - especially when Nurse Michelle or similarly dedicated staff are present. However, for residents at high risk of health deterioration due to neglect of routine needs, or for families who cannot tolerate recurrent cleanliness and operational concerns, this community is unlikely to sustain peace of mind over the long term. Pros do offset some personal-care strengths, but they rarely compensate for the broader reliability issues that recur in the reviews.

Prospective families should prioritize a candid on-site evaluation: request to meet the nurse manager and observe the cadence of caregiving during peak and off-peak hours, assess the cleanliness of rooms and common areas, and verify how dietary needs are actually implemented. Ask about staffing ratios, incident reporting, and concrete steps to address recurring issues like laundry, medication management, and call-bell response. Consider coordinating with current residents' families to gauge consistency over several weeks. In short, Mercy Health Care & Rehab Ctr offers undeniable warmth in bedside care, but a careful comparison against alternatives is essential for those seeking a consistently pristine, reliably safe, and well-managed elder-care environment.

Located in Homewood, Illinois, this area offers a variety of amenities that cater to the needs of senior living. With several pharmacies including Walgreens and CVS nearby, access to medication and healthcare services is convenient. Additionally, cafes like Starbucks and Panera Bread provide cozy spots for socializing or enjoying a cup of coffee. A range of dining options such as Portillo's Hot Dogs, Chick-Fil-A, and Cilantro Cocina Mexicana offer delicious meals. For medical care, there are reputable physicians and hospitals like Advocate South Suburban Hospital and Franciscan Health Chicago Heights within a short distance. Places of worship such as Christ Community Church are easily accessible for those seeking spiritual engagement. Furthermore, the presence of parks like Maicach Park and Riverside Park offer opportunities for outdoor recreation and relaxation. Overall, this part of Homewood provides a well-rounded environment for seniors looking to settle in a welcoming community with access to essential services.

Pharmacies

• Walgreens (0.1 miles)
• Walgreens (2.4 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.7 miles)

Cafes

• Starbucks (0.5 miles)
• Panera Bread (1 miles)
• Starbucks (1.7 miles)
• Starbucks (4.3 miles)
• Starbucks (6.1 miles)
• Starbucks (6.1 miles)
• Panera Bread (6.2 miles)

Restaurants

• Portillo's Hot Dogs (0.9 miles)
• Chick-Fil-A (1 miles)
• Cilantro Cocina Mexicana (1.6 miles)
• Taco Bell (2.1 miles)
• Arby's (2.2 miles)
• Flossmoor Station Restaurant & Brewery (2.4 miles)
• Brown's Chicken & Pasta (2.6 miles)

Transportation

• Metra/Amtrak (1.7 miles)
• Metra (2 miles)
• Metra (8.2 miles)

Physicians

• Dr Uppuluri, Dr Patel, Dr Chavin Urology (2.3 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (3.2 miles)
• United Pain Services (3.2 miles)
• Family Christian Health Center (3.6 miles)
• Aunt Martha's Health Care (3.8 miles)
• St James Medical Center Olympia Fields (4.5 miles)
• Medina Health Care (5.8 miles)

Places of Worship

• Christ Community Church (3.1 miles)
• St. Paul's Lutheran School (6.3 miles)
• Woodmar United Methodist Church (7.9 miles)

Hospitals

• South Suburban Hospital (3.2 miles)
• Ingalls Memorial (3.6 miles)
• Franciscan Health Chicago Heights (3.7 miles)
• Franciscan Health (3.7 miles)
• Ingalls Family Care Center (4.4 miles)
• Franciscan St James Health (4.6 miles)
• Elisabeth Ludeman Center (5 miles)

Parks

• Maicach Park (3.3 miles)
• Riverside Park (6.9 miles)
• Beech Park (7.4 miles)
• Briar Creek Park (7.5 miles)
• The Park (8.2 miles)