In Touch Medical Management

Pros

• The facility is well equipped, clean, and sanitary, with courteous and friendly staff.
• The staff are very helpful and listen to concerns.
• They go above and beyond to make patients feel comfortable.
• The receptionists are amazing, creating a welcoming environment.
• The doctors and team are highly experienced and tailor personalized recovery plans.
• Kaniya is praised for attentiveness, professionalism, and warmth.
• The front desk and overall staff provide excellent customer service.
• The environment is nice, fresh, and conducive to healing.
• The treatment helps patients get back on their feet quickly.
• AMCI is professional, compassionate, and focused on helping patients heal.
• South Holland location is outstanding, with professional, friendly, knowledgeable staff.
• The massage therapist is outstanding and the care team delivers exceptional service.

Cons

• The Hispanic receptionist was described as very rude, lacking compassion, and insistent on making up an appointment instead of accommodating the schedule.
• Terrible customer service was claimed, with front-desk staff unprofessional and the doctor rude.
• An reviewer stated they had an extremely negative experience citing disrespect, disorganization, and unprofessionalism, enough to rate zero stars.
• Scheduling errors by the front desk led to incorrect appointments and late arrivals, with poor communication about changes.
• Dr. Hooton was described as disrespectful and unprofessional, blaming patients and refusing to apologize.
• In a confrontation, the doctor allegedly grabbed the phone and called the police after a frustrated patient used an expletive.
• One reviewer claimed the overall behavior was unacceptable and lamented that such conduct is tolerated in the Black community.

Review

Across a wide range of visits, Associated Medical Centers (AMCI) frequently earns high marks for its environment, staff, and overall care. Many patients describe a facility that is well equipped, clean, and sanitary, with a calm, welcoming atmosphere that makes it easy to focus on healing. Several reviewers emphasize how helpful and attentive the staff are, noting that team members listen carefully to concerns and tailor recovery plans to individual needs. One patient summed it up by saying the experience was "outstanding for all the years I've been coming for car accidents," and many echoed that sentiment, praising the level of courtesy and the thorough attention given to each person who walks through the door.

A standout theme is the quality of the people working there. Patients repeatedly highlight the front desk staff for their warmth and hospitality, with comments like "The receptionist are amazing. Very welcoming environment," and "the ladies in the front are very kind and helpful." In the treatment bays, individuals such as Kaniya are singled out for being exceptionally attentive and professional, with several reviewers calling her "the BEST" and a favorite colleague among the team. This emphasis on personal connection, combined with clear expertise, helps many patients feel comfortable and confident in their therapy journey.

Beyond individual interactions, many reviews celebrate AMCI as a highly capable therapy center. The clinicians are praised for their experience and for collaborating with patients to develop recovery plans that fit specific needs. Comments like "The team is highly experienced in treating a wide range of injuries" and "Dr. Hooton and his team go above and beyond from first to last visit" illustrate a strong sense of professional commitment. The overall impression is that this is a place where skilled doctors and therapists work together to restore function and get people back on their feet quickly, often after surgeries or injuries. The environment - clean, fresh, and orderly - further reinforces a sense of dependable care.

Several reviewers emphasize the practical benefits they've experienced, such as flexible scheduling and the availability of comforting amenities. "Great customer service, as well as quality of care," one reviewer notes, while another appreciates the thoughtful touches like massage beds that help alleviate back pain. Patients also report positive outcomes, with remarks such as recovery from rotator cuff surgery progressing faster than expected and a consistent sense of being kept up to date on progress. The breadth of praise extends across locations, with South Holland and Oak Park mentioned as places where the same level of care and professionalism is often observed.

However, not all experiences at AMCI are described in purely glowing terms. A handful of reviews recount serious negative interactions, specifically focusing on front-desk conduct and certain physician communications. One account describes a disappointing encounter with a front-desk staff member who appeared unprofessional and unhelpful, while another stresses a situation in which appointments were mismanaged for multiple weeks, despite assurances that changes had been communicated. The reviewer explains that a 15-minute grace period existed for lateness, but the office allegedly claimed to have sent a text rather than calling, leading to a late arrival and a later dispute about what had been promised and what had actually occurred. The tension escalated to the point where the patient requested to speak with the physician and felt that the doctor's responses were disrespectful and unhelpful, ultimately involving the police after an exchange with a frustrated family.

In one particularly charged account, the reviewer describes a confrontation centered on Dr. Horton (or Hooton, depending on the note), where the patient claims the doctor showed contempt and refused to acknowledge the office's scheduling mistakes. The account alleges that the doctor shifted blame to the patients and refused to offer an apology, a response that intensified the upset and led to police involvement after a patient's expletive was uttered in the course of the call. That review culminates in a strong critique of the level of professionalism in that particular interaction and suggests that such experiences are disheartening given the healthcare setting and the investment patients make in their recovery.

Taken together, the collection of reviews paints a nuanced picture. The majority of messages describe AMCI as a well-run, compassionate, and effective physical therapy center with friendly staff, attentive clinicians, and a clean, welcoming environment. Many patients feel that the care they receive here helps them move more confidently toward their recovery goals, with personalized plans and warm front-desk support contributing to a positive overall experience. Yet there are notable reminders that a subset of encounters can be problematic - specifically around scheduling accuracy, consistency of front-desk professionalism, and the tone of some physician interactions. These instances underscore the importance of ongoing attention to communication, accountability, and customer service training as part of maintaining the high standard that most patients have come to expect.

For anyone considering AMCI, the current landscape suggests a strong likelihood of encountering a team that is skilled, compassionate, and genuinely invested in your healing. Expect to meet friendly, helpful front-desk staff who set a welcoming tone and a clinical staff that listens, assesses, and crafts recovery plans with care. At the same time, it's prudent to confirm appointment times and be proactive about scheduling details to avoid potential conflicts, and to communicate openly if you encounter any miscommunications or concerns with the care team. In short, AMCI commonly delivers high-quality therapy and a supportive environment, with a few experiences reminding us that continuous improvement in organization and communication is essential to ensure every patient leaves feeling fully supported and respected.

This part of South Holland, Illinois, offers a variety of amenities and services that cater to older adults looking for a comfortable and convenient lifestyle. With multiple pharmacies, restaurants, cafes, parks, physicians, hospitals, transportation options, and places of worship within a few miles radius, residents have easy access to essential services. The proximity of healthcare facilities such as Ingalls Memorial and Advocate South Suburban Hospital ensures quality medical care nearby. Additionally, the presence of churches like Christ Community Church and Woodmar United Methodist Church provides opportunities for spiritual fulfillment. Overall, this area boasts a well-rounded community that can meet the needs and preferences of seniors looking to settle in a welcoming neighborhood with ample resources available.

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.8 miles)
• Walgreens (4 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (5 miles)

Restaurants

• Chick-Fil-A (1.6 miles)
• Portillo's Hot Dogs (1.6 miles)
• Sonic Drive-In (3.6 miles)
• Cilantro Cocina Mexicana (3.7 miles)
• Flossmoor Station Restaurant & Brewery (4.4 miles)
• Taco Bell (4.6 miles)
• Arby's (4.7 miles)

Cafes

• Panera Bread (1.6 miles)
• Starbucks (2.1 miles)
• Starbucks (3.1 miles)
• Starbucks (5.7 miles)
• Starbucks (6.2 miles)
• Starbucks (8.1 miles)
• Eggheadz Cafe (8.2 miles)

Parks

• Maicach Park (1.7 miles)
• Riverside Park (6.6 miles)
• Beech Park (7.2 miles)
• Briar Creek Park (8.2 miles)
• Wicker Memorial Park (8.4 miles)

Physicians

• Family Christian Health Center (1.9 miles)
• Dr Uppuluri, Dr Patel, Dr Chavin Urology (3.4 miles)
• United Pain Services (4 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (4.1 miles)
• Aunt Martha's Health Care (6.3 miles)
• St James Medical Center Olympia Fields (6.5 miles)
• Premier Oncology Hematology Associates (6.7 miles)

Hospitals

• Ingalls Memorial (1.9 miles)
• Ingalls Family Care Center (3.5 miles)
• South Suburban Hospital (4.1 miles)
• Franciscan Health Chicago Heights (6.2 miles)
• Franciscan Health (6.2 miles)
• Franciscan St James Health (6.5 miles)
• Community Hospital (6.9 miles)

Transportation

• Metra (2 miles)
• Metra/Amtrak (3 miles)
• Metra - Morgan Park / 115th Street (6.7 miles)
• Metra - 107th Street (7.3 miles)

Places of Worship

• Christ Community Church (2.1 miles)
• St. Paul's Lutheran School (6.3 miles)
• Holy Name Of Mary Church (6.8 miles)
• Beth Eden Baptist Church (6.9 miles)
• Woodmar United Methodist Church (7.3 miles)