Wayne Retirement Villa

Pros

• Juana I was super friendly and provided excellent service.
• Juana I clarified all questions and offered patient, helpful care.
• Juana I was very patient and even helped schedule another appointment the same day.
• Miss Juana Ibarra delivered excellent, professional service and is highly recommended.
• Juana Ibarra was kind, attentive, and explained things clearly.
• The front-desk staff, including Juana, provided fast, friendly, and attentive service.
• Sharon was very helpful with great energy.
• Itzel was pleasant, understanding, and extremely helpful in scheduling.
• Anna Marie was timely, warm, and treated clients with kindness and respect.
• NP Sigrid Hugh is an exceptional clinician: a patient listener who offers thoughtful guidance.
• Miss Irene's attention with the benefits application was wonderful: patient, kind, and helpful.
• Miss Jaunita Ibarra was kind and explained things well.

Cons

• A reviewer waited three days to learn a prescription was denied and was told it would take another three days, calling the experience horrible.
• One reviewer said front-desk staff member Natalie showed no empathy and should not be in customer service.
• A reviewer reported a minimum 30-minute wait time.
• A reviewer stated the phone line doesn't work: the person answering couldn't provide answers, calling it a waste of time.
• A reviewer felt that a staff member judged patients rather than providing care.

Review

The multitude of notes from patients paints a consistent picture of a medical office where warmth and attentive care are the norm. Across countless visits, Juana I has emerged as a standout presence - described again and again as super friendly, patient, and exceptionally helpful. Time after time, reviewers praised the care she provides: she explains things clearly, answers every question, and goes beyond to ensure patients feel understood. One patient noted that Juana not only answered questions but also helped schedule a same-day appointment, a gesture that embodies the clinic's patient-first approach. Her combination of kindness, professionalism, and thorough explanations has made a lasting impression, with many callers and in-person visitors alike describing Juana I as the person who consistently makes their experience smoother and more reassuring.

Near Juana, the rest of the front desk and the broader team are consistently highlighted for their welcoming energy and supportive service. Anna Marie, in particular, is frequently mentioned as a warm, patient, and respectful presence at the front desk. Reviewers recount warm greetings, a genuine willingness to help, and careful attention to language preferences and form explanations, underscoring a culture of accessibility and care. One patient singled out the reassurance of seeing Anna Marie's name badge and knowing she was there to help, while others describe her as the friendly face who made it easy to navigate appointments and paperwork. The thread of kindness runs deep, with several comments specifically praising how Anna Marie's empathy and patience helped set a positive tone from the moment patients arrive.

The broader care team, including Itzel, Irene, Sharon, and Sigrid, receives widespread praise for competence and compassion. Itzel is thanked for her attentive listening and for taking the time to understand each patient's needs when setting up appointments, while Irene earns compliments for her patient, kind, and helpful demeanor during benefits applications. Sharon's energy is repeatedly described as great and uplifting, with notes of her being informative and supportive. Sigrid Hugh, a nurse practitioner, is commended for listening carefully and offering thoughtful, well-considered guidance. Taken together, these reviews illustrate a clinic culture where staff members across roles are recognized for their ability to put patients at ease, explain options clearly, and treat people with dignity.

Many patients also reflect on the clinic's long-standing dedication to helping people navigate benefits, insurance, and scheduling - areas that can feel overwhelming in other settings. The feedback highlights that the staff's explanations are thorough and accessible, and that they work to remove barriers to care. One patient described a situation where Juana I helped with an insurance or benefits matter during a hospital stay, calling the experience rare and priceless for its kindness, patience, and dedication. The sentiment echoes across multiple notes: when patients need complex information or reassurance about coverage, the VNA team responds with calm, thoughtful guidance and practical help, which means a lot when dealing with health care logistics during stressful times.

While the overall tone is overwhelmingly positive, a few comments acknowledge areas for improvement. One reviewer recounts a negative encounter with a front-desk staff member named Natalie, noting a perceived lack of empathy. Another writes about a phone number that doesn't seem to work and describes the experience of being answered by someone they felt could not offer the needed answers. These pieces of feedback provide a more balanced view, suggesting that, while the clinic is widely praised for its care, there are moments and channels where patients feel less supported. The presence of such observations underlines the importance of continuous improvement in delivering consistently excellent, empathetic service across all contacts with patients.

Amid the varied experiences, the thread of loyalty and appreciation remains strong. Patients recount having been customers for more than a decade, praising not only the quality of care but also the consistency of the staff's approach. The same voices that celebrate Juana I for her clear explanations and patient demeanor also commend Anna Marie for her ethical, respectful treatment - recognizing that kindness and professional integrity are core to the patient experience. In a setting where patients return year after year, the emphasis on respectful communication, clear information, and willingness to help with practical tasks - like scheduling and benefits navigation - emerges as a defining strength.

In sum, the clinic's atmosphere is characterized by a core commitment to patient-centered service. Juana I stands out as a beacon of friendliness and competence, repeatedly helping patients understand their options and move through the system with ease. The team environment - from Anna Marie at the front desk to Itzel, Irene, Sharon, and Sigrid - appears to be built on a foundation of genuine care, clear explanations, and a readiness to go the extra mile. Most patients leave with appreciation for the kindness and professionalism they experienced, and many express a strong willingness to recommend the clinic to others. While no place is perfect, this collection of testimonials portrays a health care experience where empathy, respect, and practical support are not just promises but everyday realities.

This part of Elgin, Illinois offers a convenient and accessible location with a variety of amenities that cater to seniors. There are several pharmacies such as Walgreens and CVS nearby for easy access to medication and health supplies. In terms of healthcare, there are multiple physician offices including family practice, pediatrics, dermatology, orthopedics, and more within a short distance. Additionally, there are hospitals and immediate care facilities nearby for any medical emergencies or regular check-ups. For dining options, there are popular chains like McDonald's, Chick-Fil-A, and Portillo's Hot Dogs available for quick and tasty meals. The area also features beautiful parks such as Winding Trails Basin and Bartlett Park where seniors can enjoy nature walks or picnics. Furthermore, there are various places of worship for spiritual support and community engagement. Lastly, transportation options like Metra train stations provide easy access for traveling to other parts of the city or neighboring areas. Overall, this part of Elgin provides a well-rounded environment with essential services and recreational opportunities suitable for seniors looking for a comfortable living experience.

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.5 miles)
• Walgreens (4.6 miles)

Physicians

• Dr.Ehsan Family Practice (1.2 miles)
• Next Generation Pediatrics (3.5 miles)
• Ghani M T MD (3.6 miles)
• Derick Dermatology (4.6 miles)
• Barrington Orthopedics (5.2 miles)
• Alexian Doctors Building 2 (6.7 miles)
• Tyler Medical Services (8.2 miles)

Restaurants

• McDonald's (2.4 miles)
• Old Republic Kitchen + Bar (3.6 miles)
• McDonald's (3.6 miles)
• Portillo's Hot Dogs (3.9 miles)
• Chick-Fil-A (4 miles)
• McDonald's (4.8 miles)
• The Hampton Socia (5.3 miles)

Parks

• Winding Trails Basin (2.9 miles)
• The Park (3.2 miles)
• Bartlett Park (4.9 miles)
• Lions Park East Dundee (4.9 miles)
• Sheffield Park (7.2 miles)
• Pottawatomie Park (8 miles)
• Fabbrini Park (8.3 miles)

Hospitals

• AMITA Health Saint Joseph Hospital Elgin (3 miles)
• Sherman Immediate Care (3.7 miles)
• Advocate Sherman Hospital (4.2 miles)
• St Alexius Medical Center (6.5 miles)
• Alexian Brothers Women and Children's Hospital (6.7 miles)
• Ascension Alexian Brothers - Behavioral Health Hospital (6.9 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (5.5 miles)
• Starbucks (6.4 miles)
• Starbucks (8.9 miles)
• Starbucks (9.7 miles)

Places of Worship

• Harvest Bible Chapel (4.2 miles)
• St John Neumann Catholic Church (7.5 miles)
• Calvary Community Church (7.8 miles)
• Willow Creek Community Church (8 miles)
• St Hubert Church (9.3 miles)

Theaters

• AMC South Barrington 24 (6.7 miles)

Transportation

• Metra (6.8 miles)
• Metra (8.2 miles)