Citadel Care Center-Elgin
Save180 South State Street, Elgin, IL 60123
For more information about senior living options: (844) 490-3973
Crescent Care staff are very nice and the patio is beautiful. The people there are amazing. What makes Crescent Care special is the compassionate and friendly staff. From the warm reception, knowledgeable office staff, and caring CNAs and nurses, it’s truly the people who make this facility shine. The nurses and CNAs are awesome and have an excellent rapport with their patients. Crescent Care is well maintained and has many caring, supportive staff members who took wonderful care of residents. The staff was excellent. The facility is clean. The activities director Jobany is great at planning all kinds of fun activities for the residents, and everyone really likes him.
They describe Crescent Care as a nasty, unsanitary place with poor air ventilation and no screen windows, limiting fresh air. They claim viruses and bacteria are everywhere at the facility. They allege staff are bringing influenza into the facility and that sick patients are not being tested. They report waking up on a urine-smelling mattress and being placed in isolation based on word of mouth. They say Crescent Care is unsanitary and would not recommend it. They note weekend and night staff are terrible, neglect duties, do not change diapers often, and do not adequately help residents. They state second-floor rooms are dirty and sticky and smell like urine. They claim the facility is for-profit and saves money by not changing wet sheets or diapers frequently. They mention non-English-speaking residents may not receive adequate care. They describe inconsistent care quality, with some staff great and others terrible. They assert there are not enough activities or family spaces for residents.Citadel Care Center-Elgin is best suited for families seeking a warm, person-centered senior living option where the staff is the standout asset and daily life revolves around meaningful activity, therapy, and social connection. The community tends to attract residents who value tangible warmth from CNAs, nurses, and activity professionals, and who appreciate a smaller, more intimate atmosphere where caregivers know residents by name and regularly engage with families. When the goal is steady encouragement for mobility, daily participation in structured programs, and the security of an on-site team that genuinely cares, this facility often delivers with noticeable consistency.
That said, alternatives deserve consideration for residents with particular non-negotiables. Families prioritizing ultra-clean environments with relentless night-and-weekend coverage, perfectly uniform care across shifts, or highly consistent language support may want to explore other options. Several reviews flag experience variability by shift, especially after hours, and point to differences between floors in cleanliness and atmosphere. Language sensitivity and the ability to communicate complex needs without translation gaps are another area where some families feel room for improvement. In short, those whose standard is unwavering 24/7 consistency and pristine, odor-free environments across all areas may find better alignment elsewhere.
On balance, the core strengths of Citadel Care Center-Elgin, compassionate staffing, a welcoming culture, robust social and therapeutic programming, and strong security, partially offset the significant concerns raised in the reviews. The care teams repeatedly earn praise for attentiveness, courtesy, and the ability to recognize and address residents’ needs quickly. Families report that activities, therapy staff, and the administration’s responsiveness create a sense of home and reassurance that loved ones are not just cared for but engaged. When the facility is operating at its best, residents appear comfortable, engaged, and supported, with a noticeable emphasis on personal attention and clear communication with families.
Nevertheless, the most persistent drawbacks cited in the feedback revolve around inconsistent maintenance, scheduling gaps, and environmental issues. Second-floor rooms can suffer from odors and cleanliness inconsistencies, while weekend and night shifts are sometimes portrayed as less thorough or slower to respond to ordinary caregiving tasks. There are disquieting anecdotes about delays in essential care, such as timely diaper changes and responding to basic comfort needs, and at times, residents experience issues that feel far from sanitary. Such experiences clearly matter, especially for families weighing long-term placement. The remodeling and modernization mentioned by some reviewers appear to be ongoing in nature; until those improvements yield uniformly positive results across all floors and shifts, these concerns will continue to shape the decision calculus.
To make a well-prioritized choice, prospective families should structure their due diligence around concrete observations and informed questions. Tour notes should capture the condition of the floor you’d be living on, the responsiveness of night staff, and the cleanliness of shared spaces, both public areas and resident rooms. Ask for recent feedback from the director about ongoing upgrades, maintenance schedules, and any corrective actions addressing the weekend coverage gaps. Inquire about the specifics of the therapy program, the cadence of progress updates to families, and how staff communicate major changes in a resident’s condition. If language access is essential, request a direct conversation with caregivers who regularly interact with the resident’s preferred language.
The verdict lands clearly: Citadel Care Center-Elgin offers a compelling, people-driven experience that many families will find reassuring and uplifting, particularly for residents who thrive on activity, routine, and personal connections with caregivers. If perfection in sanitation, constant 24/7 staffing consistency, and uniformly pristine conditions are non-negotiables, the facility may feels short of those standards in some cases. However, for families who can embrace a community where staff warmth, meaningful programming, and security form the daily backbone, Citadel Care Center-Elgin remains a solid option in Elgin. The decision hinges on whether the resident’s needs align with a vibrant, relational care model and are willing to embrace and monitor ongoing improvements across floors and shifts.
88 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago O'Hare International (20 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Citadel Care Center-Elgin is an assisted living community located in Elgin, IL, offering a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and welcoming environment where seniors can enjoy their retirement years with peace of mind.
Residents at Citadel Care Center-Elgin have access to various amenities that make their stay enjoyable and convenient. There is a beauty salon on-site for residents to pamper themselves, as well as cable or satellite TV in each room for entertainment. The community also offers community-operated transportation for easy access to nearby destinations. For those who enjoy technology, there is a computer center available, along with Wi-Fi/high-speed internet throughout the facility.
Meals are a highlight at Citadel Care Center-Elgin, with restaurant-style dining available in the dining room. Special dietary restrictions can be accommodated to ensure that residents receive nutritious meals that meet their individual needs. In addition, there is a small library for residents to relax and engage in reading.
The care services provided at Citadel Care Center-Elgin are designed to support seniors in their daily activities and promote overall well-being. The community has a 24-hour call system and supervision to ensure that assistance is available whenever needed. Trained staff members are available to provide assistance with bathing, dressing, transfers, and other activities of daily living. Medication management is also offered to help residents stay on track with their medication routine.
Citadel Care Center-Elgin emphasizes the importance of mental wellness and offers a mental wellness program for residents. This program focuses on promoting emotional well-being through various activities and therapies.
The community's location is another advantage, with several amenities and facilities nearby. There are two cafes, parks, pharmacies, restaurants, physicians' offices, places of worship, and hospitals within close proximity for convenience.
At Citadel Care Center-Elgin, seniors can enjoy a comfortable lifestyle while receiving the care and support they need. With its range of amenities, care services, and convenient location, this assisted living community provides a nurturing environment where residents can thrive.
Citadel Care Center-Elgin is located at 180 South State Street, Elgin, IL 60123 in Kane County, Illinois
Citadel Care Center-Elgin on seniors.fyi includes 5 photos including images showing interior, healthcare, reception, hallway, gym, exercise equipment, fitness, rehabilitation, and more.
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