Citadel Care Center-Elgin

Pros

• The staff at the Citadel Care Center of Elgin is attentive to the residents' needs, contributing to a happy environment for the residents.
• The physical therapy services provided are beneficial, helping residents improve their mobility and health.
• The facility has been described as clean and well-kept, with a pleasant courtyard area for residents.
• Residents receive excellent care during weekdays, particularly in the morning shifts.
• Families appreciate the willingness of the ManorCare staff to communicate and provide assistance when needed.

Cons

• The cleanliness of the second floor is poor, with dirty and sticky floors, and a strong odor on weekends.
• The night and weekend staff are neglectful of their duties, often failing to change diapers regularly and not providing adequate assistance to residents.
• There is a lack of social activities at ManorCare, making it feel more like a nursing home than an engaging environment.
• Residents' needs may be overlooked due to cost-cutting measures, as evidenced by instances where patients are left in wet diapers for extended periods.
• Family spaces are limited, which restricts opportunities for family interactions and visitation.
• Communication from the facility regarding medical updates seems infrequent and primarily directed to certain family members only.

Review

When it comes to choosing an appropriate facility for elderly care, the experiences shared by families can illuminate critical aspects of care quality, living conditions, and overall satisfaction. The reviews highlight a variety of experiences at different eldercare facilities in Elgin, each revealing unique characteristics that potential residents' families should consider.

One facility mentioned is characterized by its two distinct levels—an aesthetically pleasing first floor and a less appealing second floor. Families noted that while the first floor is cleaner and provides better amenities due to a higher staff presence, the second floor falls short in terms of cleanliness and comfort. Descriptions of dirty, sticky floors and unpleasant odors, particularly on weekends, raised concerns about hygiene standards. Moreover, families expressed frustration over having to repeatedly request basic cleaning services every time they visited their loved ones. The quality of food served was deemed average; however, the real determinant of satisfaction appeared to be the level of staff engagement.

Families reported a noticeable disparity in staff performance between shifts. During weekday mornings, caregivers received praise for being attentive and caring towards residents. In contrast, as evening approaches and especially during weekends when fewer staff members are on duty, complaints emerged regarding neglectful behavior and inadequate assistance provided to residents. Reports indicated that basic needs such as diaper changes were overlooked or delayed significantly until absolutely necessary. Such accounts raise important questions about staffing policies in these facilities and their impact on resident welfare.

In contrast to this experience, Citadel Care Center stands out positively in light of feedback from families who had relatives residing there. While access was limited for family members wishing to enter the premises due to restrictions in place—understandably so for health regulations—the reports indicate that residents felt content with their care environment. Families appreciated regular updates delivered by staff members who communicated needs effectively about medical care. Though some described rooms as more akin to hospital settings than traditional living quarters, they noted cleanliness and upkeep were satisfactory.

Further positive remarks about Citadel were centered around activities available for residents; one reviewer highlighted an outdoor courtyard which added value to the living experience. Physical therapy seemed abundant too, which indicates attentiveness towards rehabilitation needs among elderly residents—a crucial aspect given that many seniors require ongoing support for mobility and independence.

However, not all facilities managed to foster such a positive atmosphere. ManorCare was described as accommodating yet lacking robust social activities for residents seeking engagement outside nursing care routines. Although there were indications that staff demonstrated kindness toward patients—traits that contributed positively during initial interactions—the facility seemingly prioritized residential needs over enriching social opportunities crucial for mental stimulation among seniors.

A striking concern highlighted across various reviews centers around profit motives affecting patient care standards within nursing homes. Some accounts suggested institutional policies led nurses to delay necessary personal hygiene tasks under cost-saving measures rather than prioritizing best practices tailored toward resident comfort and dignity—raising ethical dilemmas worth scrutiny.

Ultimately, these collective voices paint a picture of both commendable strengths alongside significant weaknesses within different eldercare options available in Elgin. Family perspectives provide essential insight into what truly matters when selecting a suitable environment for loved ones: attentive staffing arrangements capable of cultivating safe spaces where dignity thrives through compassionate interaction alongside adequate resources devoted enhancing physical wellbeing—all paramount considerations amidst navigating this impactful decision-making process on behalf our cherished elders.

Physicians

• Dr.Ehsan Family Practice (1.1 miles)
• Next Generation Pediatrics (3 miles)
• Ghani M T MD (3 miles)
• Derick Dermatology (4 miles)
• Barrington Orthopedics (5.8 miles)
• Alexian Doctors Building 2 (7.5 miles)
• Tyler Medical Services (8.1 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.6 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3 miles)
• Walgreens (4.7 miles)

Restaurants

• McDonald's (1.5 miles)
• Old Republic Kitchen + Bar (2.7 miles)
• McDonald's (2.8 miles)
• Portillo's Hot Dogs (3.2 miles)
• Chick-Fil-A (3.3 miles)
• Chipotle Mexican Grill (5.1 miles)
• McDonald's (5.5 miles)

Hospitals

• AMITA Health Saint Joseph Hospital Elgin (2.1 miles)
• Sherman Immediate Care (2.9 miles)
• Advocate Sherman Hospital (3.6 miles)
• St Alexius Medical Center (7.3 miles)
• Alexian Brothers Women and Children's Hospital (7.6 miles)
• Ascension Alexian Brothers - Behavioral Health Hospital (7.7 miles)
• Sherman Hospital Immediate Care (9.8 miles)

Parks

• The Park (2.5 miles)
• Winding Trails Basin (3.7 miles)
• Lions Park East Dundee (5 miles)
• Bartlett Park (5.7 miles)
• Pottawatomie Park (7.8 miles)
• Sheffield Park (8.1 miles)
• Cambridge Lakes Park Parkside (8.9 miles)

Places of Worship

• Harvest Bible Chapel (3.4 miles)
• St John Neumann Catholic Church (7.6 miles)
• Calvary Community Church (8.6 miles)
• Willow Creek Community Church (8.8 miles)

Cafes

• Starbucks (4.3 miles)
• Starbucks (4.9 miles)
• Starbucks (7.3 miles)
• Starbucks (8.9 miles)
• Starbucks (9.4 miles)

Theaters

• AMC South Barrington 24 (7.5 miles)

Transportation

• Metra (7.6 miles)
• Metra (9 miles)