Villa Rose Senior Living Community

Pros

• The facility's staff are very friendly and always available to assist residents.
• The accommodations are very nice.
• The activities have improved since COVID, and staff are working hard to provide more entertainment and activities for residents.
• The place is great, with a friendly staff and a safe environment for seniors.
• The facility is a great place for seniors, with well-planned activities and good meal options; staff treat residents like family.
• The staff really gets to know each resident.
• The facility is excellent, clean, and takes extra COVID precautions while providing good customer service and friendly staff.
• The staff at Villa Rose have always made residents feel welcomed and well cared for.
• Residents enjoy the food and many activities and events offered.
• The staff are loving and caring, going beyond what is expected, and loved ones feel safe and well cared for.
• Villa Rose is a wonderful home for residents; staff are positive, helpful, and courteous; the facility is well-run.
• Staff are very friendly and the facility is well kept.

Cons

• The Executive Director is awful and has been described as mean to residents, even yelling at a resident while she was on the toilet.
• The facility is a terrible place that treats its employees terribly and shows zero compassion.
• There are rats, cockroaches, and silverfish throughout the facility.
• The management is poor and would not be trusted to care for loved ones.
• The front door has automatic openers, but other entrances do not, which is problematic for a senior care facility.
• People should not take their loved ones to this facility.

Review

Villa Rose presents itself as a place that can feel like a true home for seniors, and for many families it has lived up to that promise in warm, meaningful ways. One visitor described coming to see grandparents with a young child and finding it "absolutely love it," a sentiment echoed by others who praised the staff as wonderful and consistently supportive. The compliments aren't fleeting - the same families noted that the staff were "very friendly and always available to assist," and that the accommodations were "very nice." Numerous accounts highlighted the sense that the place is well-run, clean, and safe, with residents being treated with care and respect. For many, Villa Rose isn't just a facility; it feels like a community where residents are monitored and looked after when family members aren't nearby.

The conversations about Villa Rose frequently emphasize a "family" atmosphere. Residents and their families spoke about the staff truly getting to know each resident, about meals and activities that bring joy, and about a culture of warmth and attentiveness. Parents and grandparents who moved in during trying times often described the transition as smooth and reassuring. For instance, several notes talk about how staff welcomed loved ones with open arms and made them feel part of the "family." The staff are portrayed as caring and personable - an essential source of comfort for families navigating the difficult decision of placement. In stories shared by families, Dad loved the food, and there was appreciation for ongoing activities, outings, and events that kept life engaging even as the world faced COVID challenges. In these voices, Villa Rose is smaller than some peers but big in heart, a place where residents feel cared for and where staff take pride in their roles.

Other accounts deepen the sense of gratitude for the day-to-day care. Several families described the staff aides, cafeteria workers, office personnel, and housekeeping teams as "awesome" and "loving and caring," going beyond what's expected to support residents. The community is repeatedly praised for keeping families in the loop during the hardest times - one family remarked that during the pandemic they were "kept in the know by the staff on how they were managing the virus and caring for the residents." The social life at Villa Rose also drew positive attention: live music, happy hours, and a variety of activities and outings helped residents feel connected and engaged. Some reviewers highlighted the sense that loved ones are safe even when family members cannot be there, thanks to the vigilant and compassionate staff. For many, the overall impression is that Villa Rose is a place where residents are treated like family, with a pace of life that includes comfortable accommodations and a steady stream of thoughtful amenities.

Despite these favorable views, not all experiences were positive, and a subset of comments centered on troubling interactions and management concerns. One extremely critical note described the Executive Director as "awful," insisting that she was "mean to her and not nice," and recounting a day when the Director entered to yell at a mom while she was on the toilet - a moment described as a "degrading experience." That single incident stands out in some readers' memories as emblematic of deeper problems with leadership and compassion. Other voices cautioned about overall management and culture, with one blunt warning that it was a "terrible place that treat their employees terrible and have zero compassion," and suggesting that staff retraining might be necessary. There were calls to address morale and to ensure that all personnel felt respected and supported. These troubling notes underscore that, for some, the experience of Villa Rose is marred by concerns about leadership and workplace culture.

In addition to management concerns, a vivid pest issue was raised by at least one reviewer, who claimed the facility had rats and cockroaches everywhere, as well as silverfish - an assertion that, if accurate, raises serious questions about cleanliness and maintenance. Another reviewer noted the need for better accessibility, pointing out that the building has automatic door openers only at the front door and not on other entrances, a particular disadvantage for a senior care setting where ease of access is crucial. Together, these observations highlight potential health and safety and quality-control gaps that would be important for prospective families to verify during a visit.

Taken as a whole, Villa Rose emerges as a place of strong contrasts. On one hand, it is celebrated as a warm, compassionate community where staff know residents well, where families feel their loved ones are safe and well cared for, and where there is a lively calendar of activities and social events. The praise for staff, the sense of being welcomed into a "family," and the assurances of clean facilities and attentive care are repeated across many accounts. On the other hand, there are serious concerns about management demeanor and accountability, including a troubling account of a confrontation with the executive director and broader questions about morale and compassion toward staff. Pest and accessibility concerns add another layer of caution for families evaluating Villa Rose as a potential home for their loved ones.

If you're considering Villa Rose for a loved one, there are practical steps that can help you make an informed decision. Schedule visits to observe daily life beyond the tour - talk with multiple staff members and residents, ask about the leadership structure and how concerns are handled, and inquire about staff training and retention. During your tour, pay attention to the facility's cleanliness and pest control practices, and assess accessibility features to ensure doors and entryways will be easy for residents with mobility challenges. Finally, listen for the balance of warmth and discipline in staff interactions and watch how staff respond to questions and concerns in real time. Villa Rose has clear strengths that many families value deeply, centered on heartfelt care and a welcoming community; it also presents risk signals that deserve careful scrutiny to determine whether it truly matches the needs and expectations of your family.

Restaurants

• Roma's Pizza (0.6 miles)
• Laux Brickhouse Grille (0.7 miles)
• McDonald's (1.6 miles)
• Taco Bell (1.7 miles)
• Taco Bell (3.3 miles)
• Los Tres Amigos (3.4 miles)
• McDonald's (3.8 miles)

Pharmacies

• Medicine Shoppe (0.9 miles)
• CVS Pharmacy (1.6 miles)
• Schnucks (1.6 miles)
• Walgreens (1.7 miles)
• Farm Fresh Food & Pharmacy (2.5 miles)
• Walgreens (3.9 miles)
• Schnucks (3.9 miles)

Parks

• Gordon Moore Park (4.3 miles)
• Edwardsville Parks & Recreation (7.5 miles)
• Garfield Park (8.1 miles)
• Leclaire Park (8.5 miles)

Transportation

• U-Haul Moving & Storage (5 miles)

Physicians

• Alton MultiSpecialists (5.5 miles)
• Barnes Retina Institute (5.5 miles)
• Performance Eyecare (6 miles)
• St Louis Cardiology Consultants (7.1 miles)
• Alton Internal Medicine (7.1 miles)
• Saint Anthony's Cancer Center of Excellence (7.7 miles)
• Family Physicians of Alton (7.7 miles)

Cafes

• Maeva's Coffee (5.8 miles)
• Goshen Coffee Company (8.5 miles)

Hospitals

• Alton Memorial Surgery Center (7 miles)
• Alton Memorial Hospital (7 miles)
• Saint Anthony's Health Center (7.8 miles)
• Health Services - SIUE (8 miles)
• Saint Anthony's Health Center (8.1 miles)
• Saint Anthony's Medical Equipment (8.8 miles)
• Edwardsville Ambulatory Surgery Center (9.1 miles)

Places of Worship

• Saint Peters Lutheran Parsonage (7 miles)
• Millennium Temple Church of God in Christ (8.3 miles)
• Elm Street Presbyterian Church (8.5 miles)
• Leclaire Christian Church (8.8 miles)
• Saint John's United Methodist Church (9.1 miles)