For more information about senior living options: (866) 208-4318
3.7 from 94 reviews
5 stars
57
4 stars
7
3 stars
1
2 stars
6
1 stars
23
Overall Review of Help At Home Inc
caveat14 reviews mention this
Care comes up unreliable
Residents describe missed visits and inconsistent coverage that leaves scheduled help incomplete.
Several reviews say caregivers do not arrive as scheduled and that they are not notified when someone is off or replaced. Others describe being shorted approved hours or relying on “tomorrow” that does not happen. Some reviews also mention situations where no caregiver showed up for multiple days, including when a client needed daily help.
caveat10 reviews mention this
Communication often falls short
Residents report that phone and messaging follow-through is inconsistent, especially when care changes.
Multiple reviews criticize the office for not returning calls or for failing to contact clients when schedules change. One review also describes calling and leaving messages without a callback, while another says they had to wait at home for someone who never came. A few reviews mention staff being hard to reach when trying to get help or clarify what time a caregiver would arrive.
caveat8 reviews mention this
Professionalism and respect vary
Some reviews describe disrespectful or unprofessional interactions with caregivers or office staff.
While some people praise individual caregivers, other reviews describe rude, snarky, or disrespectful behavior and communication that feels minimized. There are also complaints about workers not handling tasks appropriately and managers not responding in a way that felt accountable. A few reviews also mention concerns about workplace conduct, including phone use during service time.
differentiator17 reviews mention this
Training is a frequent positive
People frequently praise the hands-on training classes and trainers.
Many reviews focus on the training experience, describing trainers as informative, organized, and patient. Several mention specific trainers by name and say the classes were easy to follow, detailed, and helpful for new workers. A few reviewers also describe orientation and training as enjoyable, with takeaways that prepare them for client work in the home.
common12 reviews mention this
People notice caring caregivers
Residents and workers often describe caregivers who are kind, helpful, and attentive to needs.
Beyond operational complaints, multiple reviews say the people providing hands-on support are nice, caring, and willing to help with whatever is needed. Some describe a caregiver who anticipates needs and others say the staff quickly feels like family. A few reviews also note that good relationships with clients come from how staff are treated internally.
caveat7 reviews mention this
Pay and reimbursement issues come up
Some reviews raise concerns about pay accuracy, reimbursement, or money handling.
Several reviews mention pay problems, including paychecks that do not match expected amounts and difficulties getting mileage paid correctly. Others describe not being reimbursed after charges or money-related disputes, and there are complaints about delays or non-payment. A few reviews also allege theft by caregivers and say management did not address it.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Lambert-St Louis International (17 miles away)
Nearby Places of Interest
This part of Wood River, Illinois offers convenient access to essential amenities for seniors. With multiple pharmacies such as Medicine Shoppe, Walgreens, and CVS Pharmacy within close proximity, obtaining necessary medications is quick and easy. Additionally, there are a variety of dining options nearby including fast food favorites like McDonald's and Taco Bell, as well as sit-down restaurants like The Pump House Bar & Grill and Los Tres Amigos. For healthcare needs, there are several physicians' offices and hospitals in the area, such as Alton MultiSpecialists and Saint Anthony's Health Center. Residents can also enjoy the outdoors at Gordon Moore Park or Garfield Park for leisurely strolls or relaxation. Overall, this neighborhood provides a balance of convenience and accessibility to essential services for seniors looking to settle in the area.
Pharmacies
Medicine Shoppe (0 miles)
Walgreens (0.2 miles)
Schnucks (1 miles)
CVS Pharmacy (1.2 miles)
Farm Fresh Food & Pharmacy (1.6 miles)
Walgreens (2.7 miles)
Schnucks (2.9 miles)
Restaurants
McDonald's (0.2 miles)
Jimmy John's (0.2 miles)
The Pump House Bar & Grill (0.6 miles)
Los Tres Amigos (0.7 miles)
Taco Bell (0.8 miles)
Jack In The Box (1.1 miles)
Sonic Drive-In (2.5 miles)
Transportation
U-Haul Moving & Storage (2.3 miles)
Parks
Gordon Moore Park (3.3 miles)
Garfield Park (5.6 miles)
Piasa Park (6.7 miles)
Edwardsville Parks & Recreation (7.6 miles)
Cafes
Maeva's Coffee (3.7 miles)
Goshen Coffee Company (8.3 miles)
Physicians
Alton MultiSpecialists (3.9 miles)
Barnes Retina Institute (3.9 miles)
Performance Eyecare (4.6 miles)
St Louis Cardiology Consultants (4.9 miles)
Alton Internal Medicine (4.9 miles)
Saint Anthony's Cancer Center of Excellence (5.1 miles)
Riverbend Ophthalmology (5.5 miles)
Hospitals
Alton Memorial Surgery Center (4.8 miles)
Alton Memorial Hospital (4.8 miles)
Saint Anthony's Health Center (5.8 miles)
Saint Anthony's Health Center (6.6 miles)
Health Services - SIUE (6.8 miles)
Saint Anthony's Medical Equipment (7.1 miles)
Getwebbed Net (7.4 miles)
Places of Worship
Millennium Temple Church of God in Christ (6.1 miles)
The article offers detailed guidance on the financial complexities of nursing home care, covering costs, payment methods, and alternative funding strategies while emphasizing the importance of proactive planning and legal considerations for individuals and families making care decisions.
The article emphasizes the critical role of supportive employee benefits for caregivers, advocating for flexible scheduling, paid leave, and mental health services to ease their challenges while enhancing employee well-being and organizational loyalty. It also highlights the importance of strong leadership in promoting these initiatives to foster a sustainable workplace culture that values caregivers.
Senior drivers prioritize comfort, safety, and ease of use in vehicles due to age-related challenges, seeking features like easy entry, clear visibility, and modern driver-assistance technologies. Recommended models include the Subaru Forester, Honda CR-V, and Toyota Camry, with emphasis on test-driving for personal comfort and evaluating crash-test ratings alongside insurance considerations.
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Lambert-St Louis International (17 miles away)
Convenient access to parks, dining, pharmacies, healthcare, and transportation.
Navigating the Financial Road to Nursing Home Care: In-Depth Guidance and Resources
Supportive Employee Benefits That Help Caregivers Attain Better Work-Life Harmony
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