Good Samaritan Water Valley Resort

Pros

• Jennifer French is a gem at Good Sam Water Valley, going above and beyond as event coordinator.
• She pours her heart and soul into her work, bringing unmatched kindness, energy, and thoughtfulness to residents and staff.
• Jennifer consistently creates creative, joyful ways to engage residents, from wine tours to plays, Black Hawk trips, and bingo nights.
• The wedding exhibit featuring residents' own dresses and photos was incredibly moving and honored their stories.
• Jennifer and her staff frequently join residents in dressing up, singing, dancing, and laughing, creating bright, memorable moments.
• The Good Sam Water Valley community is described as having a culture of kindness with a beautiful facility and caring staff.
• Visitors and residents alike praise the staff, food, activities, and overall care at Water Valley Senior Living Resort.
• New residents are welcomed with open arms, and families report very helpful staff and excellent care.
• Tours and visits to Good Samaritan Water Valley Resort reveal friendliness, cleanliness, and a positive atmosphere.

Cons

• TOTALLY RUDE RECEPTIONIST AT FRONT DESK!
• They had let go of a lot of staff members from what staff told us and suspicious activity was going on.
• Seen a woman at a cart slumped over moving like she was on drugs.
• They act like it's a faithful community due to the religious nature within the organization, but it's not what they portray it to be.
• Time has come that these places get shut down. They are corrupt. They lie, cheat and steal from people with fixed incomes and take advantage of them.

Review

Across a variety of experiences shared by residents, families, and visitors, the Good Samaritan Water Valley community emerges as a place with real warmth, active programming, and a strong sense of community. Many reviewers highlight the friendly atmosphere, well-maintained living spaces, and engaging activities that help neighbors and staff connect. From independent living to memory care, the property's offerings and the people who bring them to life are consistently described as welcoming and thoughtfully designed to keep residents engaged and connected.

A central thread running through the most glowing reviews is the impact of Jennifer French, the event coordinator at Good Sam Water Valley. She is repeatedly praised as a true standout - someone who goes above and beyond for both residents and the staff. Reviewers emphasize her kindness, energy, and personal touch, noting that she consistently finds creative, joyful ways to engage residents. Her leadership is said to infuse events with life, whether it's organizing wine tours, theater outings, Black Hawk trips, or bingo nights. One memorable example is a wedding exhibit featuring residents' own wedding dresses and photos, which was described as incredibly moving and a powerful tribute to the residents' histories. Residents and staff alike are often seen dressed up, singing, dancing, and sharing laughter together, illustrating a culture of connection and joy that Jennifer helps cultivate.

Beyond events, the community's programming strategy is celebrated for its breadth and ambition. Reviewers recount a steady stream of activities designed to entertain, educate, and bring residents together, including social outings and intimate moments of shared experience. The day-to-day atmosphere is described as lively, with staff and residents participating side by side in many activities. For visitors and guests, the experience often feels welcoming and accessible, giving the impression that Good Sam Water Valley is more than a place to live - it's a place to belong.

Positive personal experiences are echoed by families who moved loved ones into the community. One family recounts moving a father to Good Sam two years ago after his wife passed away and finding that he was welcomed with open arms, made friends, and enjoyed meaningful interactions with staff who were helpful and supportive. Another family notes their mother's time in independent living and then memory care, praising the staff for taking time to know her and ensuring she felt contented and happy. In general, reviewers express confidence in the staff's dedication, noting that even during difficult times, they felt cared for and valued. The waitlist for Water Valley Senior Living Resort is cited as an indicator of quality and desirability, and the ability for Mom to access a broad range of amenities is repeatedly mentioned as a major plus.

Several reviews focus on the broader culture at Good Samaritan Water Valley, including the sense of kindness that residents and guests perceive. People mention the pleasant atmosphere, the ability to participate in church services and other activities, and the overall impression that the campus is a place where residents are treated with care and respect. There are even accounts of staff staying connected with residents through virtual programming, such as Zoom-based games and church services, indicating a resilient community that adapts to changing circumstances while maintaining personal connections.

Not all feedback, however, is uniformly positive. One reviewer highlights a totally rude receptionist at the front desk, a reminder that even highly regarded facilities can have individual experiences that fall short of expectations. There is also a more troubling set of allegations described by another reviewer, who claims to have witnessed neglect and abuse involving leads, and who reports that, when they raised concerns with the state, they did not receive a response. The same account describes staff talking about residents in a negative way, suspicions of improper payments or tips, and some personnel changes that contributed to a perception of instability. The reviewer recounts overhearing concerning behavior and notes a housing-related incident involving a resident who appeared to be under the influence, along with an impression that the organization presents a different image publicly than what was observed privately. These details culminate in a strong warning to potential residents and families, suggesting that the organization may not always live up to its stated values.

Financial and administrative concerns also appear in some reviews. One family describes being charged rent after a loved one had moved out, with a security deposit still not returned for months. The family reports repeated assurances that the check was "in the mail" and, later, that corporate leadership would not respond to calls or emails. They describe escalating frustration and eventually point to external accountability efforts, including media involvement, which they say helped secure the return of funds. Related accounts mention ongoing disputes and civil action related to billing, suggesting that, for some families, the financial aspects of care can be an area of significant tension and risk.

Taken together, the reviews paint a complex portrait of Good Samaritan Water Valley. For many residents and their families, the community offers a vibrant, caring environment where staff genuinely engage with residents, activities are plentiful and well organized, and leaders like Jennifer French play a pivotal role in shaping experiences that feel meaningful and joyful. The culture of kindness and the sense of belonging are repeatedly highlighted as standout strengths that make the community feel like home. Yet there are serious concerns raised by others, touching on staff behavior in some instances, allegations of neglect and inappropriate conduct, and disputes over billing and administration. These contrasting perspectives underscore the importance of due diligence for prospective residents and families: visiting in person, speaking with current residents, reviewing state and corporate records, and asking pointed questions about safety, care practices, staff training, and transparent billing. For all the warmth and activity described, potential residents should weigh both the glowing testimonials and the cautionary accounts to determine if this community aligns with their needs and expectations.

Parks

• Poudre Heights Park (0.7 miles)
• Eastman Park (1.2 miles)
• Windsor Main Park (2.1 miles)
• Coyote Gulch Park (3.3 miles)
• Windsor Highlands Park (4.2 miles)
• Boyd Lake State Park (6.9 miles)
• Twin Silo Park (7.2 miles)

Places of Worship

• Timberline Windsor (1.1 miles)
• Resurrection Fellowship (3.8 miles)
• Church of Jesus Christ of Latter Day Saints (7.6 miles)

Restaurants

• Ted's Sweetwater Grill & Trout Pond (1.4 miles)
• McDonald's (2.3 miles)
• Jimmy John's (2.3 miles)
• Wendy's (2.4 miles)
• Fuzzy's Taco Shop (3.9 miles)
• Nordy's BBQ & Grill (4 miles)
• Palomino Mexican Restaurant (4.1 miles)

Cafes

• Dutch Bros Coffee (2.2 miles)
• The Human Bean (2.3 miles)
• Windsor Lake Coffee (2.3 miles)
• Doug's Diner (2.4 miles)
• Starbucks (5.8 miles)
• Starbucks (6.8 miles)
• Harbinger Coffee (7.5 miles)

Physicians

• UCHealth Radiology - Windsor (2.3 miles)
• Valstad Judson Dain DMD - Judson D Valstad, DMD (2.4 miles)
• Banner Medical Clinic-Highland Meadows (3.9 miles)
• Icon Lasik (4.5 miles)
• Restore Health Center (4.5 miles)
• Thompson River Pediatrics (4.7 miles)
• Dr. Kiefer & Associates (4.9 miles)

Pharmacies

• Walgreens (2.4 miles)
• Summit View Pharmacy (6.7 miles)
• The Pharmacy at St Michaels (7.6 miles)
• Good Day Pharmacy at Boise Avenue (8 miles)

Hospitals

• Clear View Behavioral Health (4.5 miles)

Theaters

• Metro Lux 14 Theatres (4.7 miles)

Transportation

• Northern Colorado Regional Airport (FNL) (5.2 miles)
• Harmony Transportation Center (7 miles)