Phoenix Manor

Pros

• Residents appreciate the friendly and helpful staff at Phoenix Manor, noting their professionalism and kindness.
• The community offers a variety of amenities, including heated swimming pools, outdoor picnic areas, and libraries, which enhance the living experience.
• Many individuals enjoy the charming apartments and landscaped grounds that encourage social interaction and leisurely walks.
• The sense of community is strong, with residents forming friendships and participating in various activities organized by the facility.
• Phoenix Manor is described as clean and well-maintained, contributing to a pleasant living environment for its residents.

Cons

• The remodel of the apartments resulted in insufficient storage space and left many residents dissatisfied with the laundry facilities due to their poor condition and ineffectiveness.
• The construction has created hazardous conditions, including glass on the parking lot and dirty sidewalks that pose dangers for seniors.
• Maintenance issues are prevalent, with long wait times for repairs and insufficient emergency response, particularly concerning bursts in hot water pipes.
• Despite friendly staff, complaints about non-emergency issues take too long to resolve, leading to frustration among residents.
• The office staff has been described as rude and unhelpful, failing to address resident concerns appropriately.
• There have been serious safety concerns regarding slip hazards due to poor drainage, with reports of falls and inadequate responses from management.
• Residents expressed disappointment over delays in receiving their security deposits after moving out, indicating a lack of efficiency in corporate processes.

Review

The reviews of Phoenix Manor present a multifaceted view of this senior independent living community, showcasing both its strengths and weaknesses. While many residents have expressed satisfaction with the overall environment and amenities offered by Phoenix Manor, there are significant concerns regarding maintenance, safety, and staff responsiveness that prospective residents should carefully consider.

A recurring theme among positive reviews is the sense of community fostered at Phoenix Manor. Many residents appreciate the friendly atmosphere and engaging social activities available on-site. Several individuals mentioned their enjoyment of the shared spaces, including large libraries, game rooms, heated swimming pools, and beautifully landscaped grounds that encourage leisurely strolls. Activities such as bingo, arts and crafts classes, and seasonal parties contribute to a vibrant communal life. Furthermore, residents with pets noted the presence of designated dog parks, which enhance their living experience by providing places for their furry companions to play.

Despite these positive attributes, several reviews highlight significant drawbacks in terms of maintenance issues and safety hazards within the facility. Concerns were raised about broken hot water pipes leading to prolonged outages for all units during repairs—a situation exacerbated by a lack of emergency shut-off valves for each apartment cluster. Other complaints noted insufficient action taken toward reported hazards like puddles on walkways or poor drainage areas threatening resident safety. Reviews indicated a troubling pattern where residents felt their concerns were not addressed promptly or adequately by management.

Another area of contention is the efficiency and effectiveness of the maintenance staff. Some former residents recounted long waiting periods for repairs—even for non-emergency requests—while others lamented that when issues arose over weekends or holidays, no staff would be available to assist until weekdays resumed. These service delays can be particularly distressing for seniors who may rely heavily on timely assistance to maintain their quality of life within an independent living setting.

The feedback regarding staff interactions emerged as another point of concern among some reviewers. While many acknowledged friendly front desk personnel who create a welcoming environment, others pointed out rudeness from certain office members when addressing complaints or concerns about facility operations. Such experiences can lead to frustration among long-term residents who feel dismissed rather than supported in managing legitimate grievances.

Furthermore, while some praised Phoenix Manor's ample amenities—including multiple swimming pools, community events, and spacious apartments—others critiqued limitations such as small room sizes or the absence of dining services within the complex itself. Residents must independently prepare meals rather than relying on provided dining options found in other communities nearby. Prospective tenants seeking variety in meal preparation should consider this aspect when evaluating suitability.

In conclusion, while Phoenix Manor appears to offer substantial benefits including a strong sense of camaraderie among tenants and well-maintained common areas for leisure activities, potential residents must also weigh serious considerations around maintenance responsiveness and safety conditions within the property’s grounds. With reports detailing both positive experiences alongside notable deficiencies in service delivery from management teams—particularly during emergency situations—it becomes crucial for those interested in moving into Phoenix Manor to seek firsthand assessments from current inhabitants before making such an important decision about where they will reside during their golden years.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)
• Arizona Organix (4.4 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.8 miles)

Restaurants

• Great Wall Cuisine (2.4 miles)
• McDonald's (3.9 miles)
• McDonald's (4 miles)
• Taco Bell (4 miles)
• Kobalt (4.3 miles)
• Chick-Fil-A (4.3 miles)
• McDonald's (4.3 miles)

Physicians

• Bethany Women’s Healthcare (3.2 miles)
• Dignity Health Peppertree Family Medicine (3.9 miles)
• Cigna Healthcare of Arizona (4.2 miles)
• SimonMed Imaging - Phoenix (4.6 miles)
• Arizona Eye Specialists (4.7 miles)
• Phoenix Skin Medical Surgical Group (4.9 miles)
• Banner Family Medicine Center (5.4 miles)

Parks

• Encanto Park (3.5 miles)
• O'Neal Park (3.9 miles)
• Margaret T. Hance Park (4.4 miles)
• Granada Park (4.6 miles)
• Desert Star Park (5.5 miles)
• Grand Canal Linear Park (6.2 miles)
• Royal Palm Park (6.6 miles)

Cafes

• Dark Hall Coffee (3.9 miles)
• Starbucks (4.1 miles)
• Lola Coffee (4.4 miles)
• Fair Trade Cafe (4.5 miles)
• Lux Central (4.6 miles)
• Starbucks (4.7 miles)
• Futuro (4.7 miles)

Hospitals

• St Josephs Neurological ICU (4 miles)
• St Joseph's Hospital & Med Center: Deguzman Brian J MD (4.1 miles)
• Abrazo Central Campus (4.2 miles)
• Surgical Specialty Hospital Of Arizona (4.7 miles)
• Carl T Hayden VA Medical Center, Recreation Therapy (4.9 miles)
• Banner – University Medical Center Phoenix (5.3 miles)

Transportation

• Thomas/Central Ave METRO (4.4 miles)
• METRO McDowell/Central Ave (4.5 miles)

Places of Worship

• Roosevelt Community Church (4.6 miles)
• First United Methodist Church of Phoenix (5.1 miles)
• Primera Iglesia United Methodist Church (5.1 miles)
• Open Door Fellowship Church (6.3 miles)

Theaters

• AMC Arizona Center 24 (4.9 miles)