3750 West Mulberry Drive, Phoenix, AZ 85019
For more information about senior living options: (844) 490-3973
The facility is great, with excellent staff, cleanliness, and overall quality. The Silver Birch of Midtown has made amazing changes since taking over, and the management team is impressive. The place feels like home, with smiling residents, friendly staff, and frequent activities. The facility is fantastic, with leadership that genuinely cares about residents and keeps it spotless. The community is beautiful, very clean and well-maintained, with kind and attentive staff who truly care. The food is absolutely delicious and residents enjoy engaging daily activities on and off site. The memory care unit provides excellent care, with staff who are dedicated to residents' well-being. The on-site medical team is outstanding, and the kitchen staff is friendly and accommodating. The staff are absolutely wonderful, making residents feel supported and valued. The facility is highly recommended by families who praise its welcoming environment and attentive staff.
Medications were always late, residents couldn't be fed if they couldn't reach the kitchen, and phones weren't answered with the front door often broken. A staffing shortage left the facility barely functional, with emergency call buttons taking an hour or more to respond. Management and staff failed to apologize for negligence and pressured families to remove their loved ones. The facility advertised dementia care it could not consistently provide, leading to falls and unaddressed needs. The care and cleaning staff were friendly, but management was abusive and neglectful, with the company described as downright criminal. There were serious allegations that a director physically assaulted residents and that the parent company covered it up.Paris Assisted Living in Phoenix is best suited for families seeking a warm, home-like atmosphere where daily life feels lively and residents seem genuinely cared for by front-line staff. The community shines in its cleanliness, bright common spaces, and an environment that encourages socialization and regular activities. When leadership is engaged, the on-site team can deliver attentive, personable care that many families value highly: residents appear content, meals rank well, and the overall vibe is welcoming. This combination makes it a strong fit for adults who want a friendly, neighborhood feel, robust daytime programming, and a facility that reads well in tours and first impressions.
But families should be clear about who may want to consider alternatives. If reliable, prompt response to call lights, consistent staffing around the clock, and rigorous management oversight are non-negotiables, this community presents enough variability to warrant careful scrutiny. Several reviews point to prolonged delays in medications, slow emergency response times, and gaps in supervision - red flags that can drastically affect safety. For those with higher care needs, especially where dementia care requires steady leadership and tightly regulated care, alternatives with a proven track record of consistent staffing and transparent governance may be a safer match.
The strongest positives center on personal warmth and daily livability. Residents and families frequently praise the friendly, caring demeanor of many caregivers, the feeling that the facility is actually lived in rather than sterile, and the abundance of in-house activities and social opportunities. The recent leadership changes noted by reviewers have begun to shift the tone toward more proactive management and cleaner operations, with some families reporting a noticeable improvement in consistency and in the overall atmosphere. The on-site convenience - salon services, visible maintenance, and a home-like layout - also supports a sense of dignity and routine that families value.
Yet the main cons cannot be dismissed. Chronic understaffing, inconsistent response times, and allegations of neglect or abusive behavior by some staff and managers undermine confidence in consistently safe care. Multiple accounts describe delayed call-light responses, broken or mismanaged communications with families, and friction between families and certain leaders. The most troubling entries reference medical missteps and perceived misalignment between the care plan and actual on-ground execution, including a history of residents not receiving timely help or appropriate supervision. Even when improvements are claimed, the pattern of mixed experiences creates a climate of caution for new admits.
From a decision-making standpoint, the pros offset the cons only for families who can actively engage in oversight and who place high value on atmosphere, cleanliness, and social vitality. For residents who require rock-solid reliability in medical response, or whose safety hinges on uninterrupted, high-frequency staffing, the cons loom large. The facility's ability to maintain a positive, homey feel while addressing the safety and governance gaps will determine whether it remains a strong choice over time. Families should verify current leadership stability, assess night staffing, and request concrete metrics on call-response times and incident follow-up before committing.
Practical next steps are essential. Schedule a candid tour focused on day-to-day routines, ask to meet the current executive director and director of nurses, and request recent incident logs and staff coverage schedules. Probe the menu for diabetic and dietary accommodations and confirm the availability of a consistent care plan with the case manager. Talk to multiple residents and families about recent experiences, and demand transparent communication channels for ongoing updates. If the answers satisfy safety and governance concerns while preserving the cherished home-like vibe, Paris Assisted Living can be a compelling fit. If not, proceed to explore alternatives with demonstrably steadier staffing, stronger follow-through, and clearer lines of accountability.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Paris Assisted Living in Phoenix, AZ is a premier senior living community that offers Board and Care Home and Respite Care services. Our facility is fully furnished and provides a comfortable and welcoming environment for our residents.
Our residents can enjoy delicious meals prepared in our dining room, with special dietary restrictions taken into consideration. We also offer housekeeping services to ensure that our residents live in a clean and tidy environment.
For recreation and relaxation, our community features a beautiful garden as well as outdoor spaces where residents can enjoy fresh air and sunshine. Wi-Fi/high-speed internet is available throughout the facility so that residents can stay connected with their loved ones.
At Paris Assisted Living, we provide comprehensive care services to meet the individual needs of our residents. Our dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that our residents receive the necessary medical attention.
We offer medication management services to help residents stay on top of their medication schedules. Additionally, we cater to special dietary restrictions such as diabetic diets and provide meal preparation and service.
Transportation arrangements are made for medical appointments, ensuring that our residents have convenient access to healthcare facilities. We also provide transportation to doctors' appointments.
Our community fosters an active lifestyle through scheduled daily activities for our residents to participate in. Whether it's socializing with fellow residents or engaging in hobbies, there's always something exciting happening at Paris Assisted Living.
Convenience is key at Paris Assisted Living, with numerous amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
Overall, Paris Assisted Living in Phoenix offers a warm and supportive environment where seniors can receive personalized care while enjoying a vibrant lifestyle surrounded by amenities within close proximity.
Paris Assisted Living is located at 3750 West Mulberry Drive, Phoenix, AZ 85019 in Maricopa County, Arizona
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