3750 West Mulberry Drive, Phoenix, AZ 85019
For more information about senior living options: (844) 490-3973
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The Silver Birch of Midtown has made amazing changes in the community since taking over in March 2025. The management team is impressive and there are many happy residents. The facility feels like home with smiling residents and friendly staff. There are frequent fun activities and get-togethers, and residents feel like family here. The facility is fantastic, with new leadership that genuinely cares about residents and ensures their needs are met. The community is beautiful, very clean and well-maintained, with a kind and attentive staff. The overall atmosphere is welcoming and positive, and the food is absolutely delicious. Residents enjoy daily activities on-site and off-site, a monthly calendar of activities, and on-site salon services at discounted prices.
The staff were negligent and unresponsive, leading to injuries when call lights went unanswered for long periods. Medications were consistently late. Phones were not answered and the front door was broken. There was a persistent staffing shortage described as almost criminal, leaving a skeleton crew. Emergency call buttons could take an hour or longer to respond, especially at night. Management was abusive and neglectful, with some reviewers describing the company as criminal. A director was accused of physically assaulting residents, with the parent company allegedly covering it up.Silver Birch of Midtown, which used to be known as Bridgewater, is a place that has inspired strong feelings on both ends of the spectrum. For many reviewers, the facility has become a bright spot in the community since the management transition in March 2025. They describe a culture that prioritizes the people who live there, noting a welcoming staff, clean surroundings, and a calendar full of activities and gatherings. The overall sense is that residents are treated like family and that the community has finally found a path toward warmth, friendliness, and genuine engagement. In these voices, the updated leadership is credited with real improvements and a noticeably more upbeat atmosphere where residents appear content and connected.
Alongside the glowing praise, several reviewers highlight a contrasting reality that cannot be ignored. Some residents and families report persistent problems with medication timing and meal service, suggesting that medications run late and that getting meals can become difficult if a resident cannot reach the kitchen due to an injury. Others mention basic access issues - phones left unanswered and a front door that sometimes is not functioning - creating a sense of disorganization that undermines the positive vibe promoted by others. In these accounts, the facility's strengths in cleanliness and ambience coexist with operational gaps that can affect daily life.
There are also deeply troubling, personal narratives that cast doubt on the consistency of care and the accountability of leadership. One reviewer recounts a prolonged nightmare in the memory care unit under Bridgewater when dementia worsened and Covid struck. They describe a severe staffing shortage described as "almost criminal," with their sister suffering falls resulting in arm fractures after she fell from bed and then again trying to use the bathroom, all while call lights went unanswered for extended periods. The hospital visits, missed communications, and a subsequent push to relocate her to another setting are presented with a strong sense of disappointment in management's response. The reviewer characterizes the overall experience as a failure of accountability and notes that both the executive director and the director of nurses were rude and unwilling to acknowledge responsibility, ultimately advising removal from the facility. The review ends with a somber note about finding a different, more protective environment and the sister's peaceful death elsewhere.
Further criticism centers on what some see as abusive and neglectful patterns within the management structure. A reviewer asserts that while cleaning and care staff may be helpful, the management team is abusive and neglectful, and even describes the overseeing company as "downright criminal." This sentiment underscores a belief that systemic issues - brought on by leadership decisions - have created a hostile environment where residents may be underserved or disrespected despite the presence of caring frontline workers.
Historical concerns about staffing and resource allocation are echoed by another reviewer who recalls a time, more than five years ago, when staffing was already minimal and the pandemic exacerbated the problem into a skeleton crew. The critique paints a picture of a facility that prioritized other interests over frontline care, implying executives diverted attention to luxuries like yachts while neglecting essential staffing needs. The consequence, according to these accounts, was a decline in actual care services, slow emergency response to call buttons, and a culture in which families were discouraged from speaking up. Some reviewers even claim that administrators would steer families toward third-party hospice as a way to reduce the number of residents, framing it as a financial incentive rather than a care decision.
Not all feedback is negative, though. A seemingly positive perspective describes a family member who has been at the community for almost six months. They praise consistent medical attention, timely communication when the family member cannot be reached by phone, a satisfied appetite for the food, and engaging daily activities both on-site and off-site. The reviewer notes access to a discounted salon on-site and emphasizes the importance of staying in touch with case managers to maintain alignment between the care plan and the family's expectations. This account highlights how experiences within the same facility can diverge significantly, depending on interactions with staff, management, and the particular days or shifts involved.
Other entries focus on communication gaps and oversight issues that affected critical moments. One reviewer describes a hospitalization with intubation and the hospital reaching out only after a long, fruitless search through medical records, followed by a delayed promise of a key fob that ultimately took two weeks. They express frustration with a lack of explanation and a failure to connect with a supervisor, prompting a formal complaint to corporate. The recurrence of concerns about a certain staff member, Erica, surfaces in several posts, with comments ranging from not being suitable for the residents' advocate role to being blamed for poor communication and a difficult working atmosphere. The pattern suggests recurring personnel and communication challenges that undermine trust.
Another reviewer takes confidence in care to a more polarized extreme, recounting allegations about a director who allegedly engaged in physically abusive behavior toward residents, with the parent company purportedly covering it up and directing that residents be moved as a result. The reviewer also accuses the company of discarding a resident's personal property and disregarding reasonable requests, painting a picture of a deeply troubling, systemic failure that extends beyond individual missteps. These claims, like others in this set, are presented as part of a broader narrative of neglect and mismanagement rather than isolated incidents.
Across these narratives, the common thread is a facility that can feel like both a home and a hazard depending on the day, the staff member on duty, and the specific leadership interactions at play. Some residents and families speak to a hopeful, improved environment under new leadership - cleanliness, engaging activities, responsive staff, and a sense of community - while others describe a history of neglect, delayed care, poor communication, and management practices that undermine safety and dignity. The name Erica recurs in several critiques, highlighted as a flashpoint for conflict and dissatisfaction with advocacy, communication, and overall responsiveness. Taken together, the reviews present a nuanced portrait: Silver Birch of Midtown has made meaningful strides in some areas, but persistent concerns around staffing, accountability, and effective resident advocacy remain for many people, urging potential families to look closely at the current state of care, governance, and day-to-day operations before making a decision.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Phoenix Sky Harbor International (8 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Paris Assisted Living in Phoenix, AZ is a premier senior living community that offers Board and Care Home and Respite Care services. Our facility is fully furnished and provides a comfortable and welcoming environment for our residents.
Our residents can enjoy delicious meals prepared in our dining room, with special dietary restrictions taken into consideration. We also offer housekeeping services to ensure that our residents live in a clean and tidy environment.
For recreation and relaxation, our community features a beautiful garden as well as outdoor spaces where residents can enjoy fresh air and sunshine. Wi-Fi/high-speed internet is available throughout the facility so that residents can stay connected with their loved ones.
At Paris Assisted Living, we provide comprehensive care services to meet the individual needs of our residents. Our dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that our residents receive the necessary medical attention.
We offer medication management services to help residents stay on top of their medication schedules. Additionally, we cater to special dietary restrictions such as diabetic diets and provide meal preparation and service.
Transportation arrangements are made for medical appointments, ensuring that our residents have convenient access to healthcare facilities. We also provide transportation to doctors' appointments.
Our community fosters an active lifestyle through scheduled daily activities for our residents to participate in. Whether it's socializing with fellow residents or engaging in hobbies, there's always something exciting happening at Paris Assisted Living.
Convenience is key at Paris Assisted Living, with numerous amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
Overall, Paris Assisted Living in Phoenix offers a warm and supportive environment where seniors can receive personalized care while enjoying a vibrant lifestyle surrounded by amenities within close proximity.
Paris Assisted Living is located at 3750 West Mulberry Drive, Phoenix, AZ 85019 in Maricopa County, Arizona
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