618 Polaris, West Bend, WI 53095
For more information about senior living options: (844) 490-3973
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The staff at Fuel Powersports are easy to deal with and communicate well. Chuck is very polite and not pushy, making the buying experience enjoyable. The pricing is competitive, and customers say they would purchase again. Brandon provides top-notch communication and is highly informative about financing and maintenance. Isiah from the parts department shows strong product knowledge by helping customers pick out helmets. Dan is praised for explaining problems clearly and getting to the bottom of issues. The atmosphere is friendly, and staff are easy to work with, with accessories easy to order and ship. CJ is an awesome salesman who makes the buying process breeze, even on long trips. The dealership is described as easily the best in Wisconsin with responsive sales staff. Anna in finance and Paul in parts are top notch, contributing to a great overall experience.
The financing portion was painful, with hours wasted waiting for loan approval and an overall higher cost due to interest. The buyer reported a used 2022 Polaris RZR that broke down after three weeks, with repair costs, followed by another breakdown, and a strong warning not to buy from Fuel Powersports. The service department is described as slow, unresponsive, and unprofessional, with long delays and little to no communication. The sales process included miscommunication and price quotes that were not honored, plus rushed paperwork and a final price higher than promised. The ATV purchased for a birthday turned out to be unreliable, with poor initial setup (battery/wiring issues) and a vehicle that ran poorly after delivery. A repeat customer was lost due to a salesperson failing to inform them about the vehicle sale and poor appointment handling. One buyer described the overall experience as one of the worst, citing a salesperson with limited product knowledge, rushed paperwork, and a unit that performed poorly after purchase.Fuel Powersports presents itself as a dealership with a broad and often very positive set of experiences, but with a few bumps along the road that show up clearly in the mixed feedback from customers. Across the board, many buyers recount fair or competitive pricing, friendly personalities, and sales staff who are patient, knowledgeable, and eager to help. Multiple people highlight how easy the team made the process, how receptive they were to questions, and how much they appreciated not feeling pressured. The tone in several reviews is upbeat: a buyer might say that Chuck was polite and not pushy, that Brandon and Isiah in finance and parts respectively assisted with useful, well-informed guidance, and that the experience was enjoyable from start to finish.
On the sales side, the dealership earns several strong endorsements. Chuck, in particular, stands out as a dependable, approachable salesperson who was praised for being patient and for taking time to explain details and maintenance intervals without rushing the customer. One reviewer described a buying experience as "flawless" with Brandon handling the purchase of a 2025 Suzuki DR650 and Isiah in the parts department helping pick out a helmet; another note extols CJ as a top-notch salesperson who even drove a long distance to complete a deal and who would be a major factor in any future purchases. In several accounts, customers mention that the sales staff provided a positive, welcoming atmosphere, helped beginners learn what they needed, and kept the process moving at a comfortable pace. A recurring sentiment is that the sales team, particularly Chuck, Brandon, CJ, and Dan in some cases, delivers a compelling and enjoyable experience for those who come in with clear questions and a willingness to buy.
Pricing, however, appears as a more mixed bag in the evaluation of fuel powersports' value proposition. Some reviews celebrate "great help" and "fair/competitive pricing," and even notes like "out-the-door price" matching competitors with clean, transparent quotations. Yet there are also critiques of the financing side, where one customer described the experience as painful and lengthy, with multiple hours spent waiting for loan approvals and a sense that continual "just a couple more minutes" was a refrain that extended the visit. Another note highlights arriving with a plan to pay cash, only to be told a loan would be required to reach a price target, which dragged out the process and introduced interest costs that the buyer hadn't anticipated. These contrasts show that while the shop can secure favorable deals for many, the financing step can be a point of friction for some customers.
The service department and post-sale support draw a very divergent set of impressions. Some customers report excellent results: a user who bought a common model and later had a repair or maintenance issue noted the staff's willingness to listen, explain options, and handle the situation with care. The same sentiment is echoed by a few customers who mention service staff and parts personnel as capable and helpful, emphasizing that the team knew their products and could guide them through maintenance cycles. Yet there are high-profile, strongly negative experiences that pull the overall service picture down: a used Polaris RZR purchase that broke down within weeks, with the dealer covering only part of the repair, followed by a second breakdown after return, and a subsequent customer vow to avoid buying from Fuel Powersports again. There are other long-running service frustrations described in detail, including weeks-long waits for routine service on a Slingshot, reports of recalls that were not clearly communicated, and a curb alert system that failed to function properly and incurred removal charges when it was finally taken out. A reviewer even described a loyalty that had "gone completely downhill" over several years, citing disengaged sales staff, slow or unresponsive service, and a lack of trust after repeated problems.
A number of individual anecdotes highlight moments of exceptional customer care. For instance, a customer recounted a seamless experience with a brand-new bike purchase where staff helped with financing terms and maintenance information, and another praised the human touch of a staff member who helped select a quality helmet during the same visit. There are also stories of post-sale problem-solving, where a manager stepped in to apologize for miscommunications or delays and offered a practical remedy, such as arranging delivery or providing courtesy adjustments to the service timeline. In one notable case, a manager went as far as to offer to personally drop off a repaired ATV if the delivery schedule became an obstacle, signaling that at least some leaders are engaged and committed to repairing the relationship after a rough patch.
Taken together, the reviews paint a picture of a dealership that can deliver strong, positive outcomes - especially in sales and early-stage customer engagement. The same set of experiences also reveal substantial room for improvement in service reliability, communication, and post-purchase follow-through. The consistency of praise for friendly, knowledgeable sales staff and the value-centric approach to upfront pricing contrasts with the more erratic experiences in financing delays and service responsiveness. For someone considering Fuel Powersports, a prudent approach would be to lean into the strengths - clear, patient sales guidance; transparent pricing and financing expectations; and proactive maintenance scheduling - while asking explicit questions about financing timelines, service turnaround times, and any potential charges for post-sale work or removals of installed accessories. The dealer seems capable of delivering a very good experience, as long as expectations around service reliability and consistent follow-up are clearly set and managed.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Rem Polaris in West Bend, WI is an exceptional assisted living community that offers a range of amenities and care services to provide residents with a comfortable and fulfilling lifestyle. The community features a spacious dining room where residents can enjoy delicious meals prepared by our dedicated kitchen staff. All apartments are fully furnished, ensuring that residents feel right at home from the moment they move in. The beautifully maintained garden provides a tranquil outdoor space for residents to relax and enjoy nature.
Our housekeeping services ensure that each resident's living space is always clean and tidy, allowing them to spend more time on activities they enjoy. Wi-Fi/high-speed internet and telephone services are available to keep residents connected with their loved ones.
Our caring staff is trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. We work closely with health care providers to coordinate medical needs and ensure each resident receives proper care. For those with diabetes or special dietary restrictions, we offer specialized diets that meet their specific needs.
Transportation arrangement for medical appointments is available for all residents, providing a convenient way to access necessary healthcare services. Additionally, we offer scheduled daily activities to keep residents engaged and entertained.
Rem Polaris is located in a vibrant neighborhood with 2 cafes, 9 parks, 5 pharmacies, 12 physicians' offices, 19 restaurants, 2 transportation options, and 1 place of worship nearby. This allows our residents easy access to amenities and services within close proximity.
Overall, Rem Polaris in West Bend, WI strives to provide a high quality of life for our residents by offering top-notch amenities and personalized care services in a warm and welcoming environment.
Rem Polaris is located at 618 Polaris, West Bend, WI 53095 in Washington County, Wisconsin
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