733 Sherman Way, West Bend, WI 53095
For more information about senior living options: (866) 208-4318
Overall Review of Next Step In Residential Ser Sherman Way
Pros
The staff are well trained and friendly, providing quality care to their patients.- The place is nice.
- The facility is very clean and professional.
- The staff are very nice for those who need this type of treatment.
Cons
The management is horrible.- The place has gone downhill since last year.
- Floor staff are overworked, stressed, and underpaid.
- The owners do not care except about the money to line their pockets.
- They are extremely short-staffed in both the day program and residential.
- The temp service used is horrible and does not provide adequate care.
- Multiple NS-owned residential houses had bed bugs, terrible staff, and clients that attack each other; management doesnât do anything.
Review
Next Step In Residential Ser Sherman Way in West Bend is best suited for families seeking a clean, professional environment with capable frontline caregivers and a clear, structured routine. The reviews repeatedly praise well-trained, friendly staff who deliver quality care, along with a setting that feels tidy and orderly. For residents who respond well to a hands-on but personable care team and who benefit from predictable daily programs, this community can feel reassuring. The emphasis in the positive accounts is on the day-to-day experience, professionalism, courtesy, and a sense that assistance is readily available when needed, which matters greatly to families prioritizing a respectful, communicative care atmosphere.
That said, several reviewers urge careful consideration of alternatives for anyone prioritizing rock-solid leadership and risk-free safety. The presence of what many call âhorrible managementâ and persistent understaffing signals potential reliability problems under stress. Families should be wary if a facility cannot consistently staff residences or provide leadership that responds promptly to concerns. In addition, reports of a temp staff solution delivering insufficient care, plus indications of underpay and overwork among floor staff, raise questions about long-term stability and the likelihood of sustained quality of care during busy periods.
In weighing the positives against the negatives, the strong point of frontline care and cleanliness does carry real value. The well-trained, friendly staff and the professional, clean environment create a solid baseline for daily living and basic medical or personal support. For residents who require steady assistance with routine activities and appreciate a courteous, approachable team, these elements can offset some level of concern about management and staffing if those concerns remain isolated or manageable. The absence of overt medical crises in most favorable reviews reinforces the sense that everyday care, when available, can be dependable and respectful.
However, the worrisome threads in the mix cannot be dismissed. Reports of short-staffing across day programs and residential houses imply potential gaps in supervision, slower response times, and increased burden on remaining caregivers. If the leadership landscape feels disengaged, owners focused on financials rather than resident welfare, with management perceived as unresponsive, families must assess whether expedited escalation paths exist and whether safety incidents would be promptly and effectively addressed. The mention of bed bugs in multiple homes and clients who attack one another adds a tangible dimension to safety concerns that cannot be ignored in a decision of where to place a loved one.
Given these dynamics, prospective families should approach a tour and due-diligence with a focused checklist. Seek current staffing ratios during peak hours, ask about turnover and how leadership handles conflicts or safety incidents, and request recent remediation steps for any pest concerns. Inquire about the consistency of care across the residential houses, and whether temporary staff are integrated into the care plan with adequate supervision. The goal is a transparent view of how day-to-day operations function when demand increases, not just during calm periods. Honest conversations with administrators and current residents or family members yield the clearest signal of whether the positives can be sustained.
Bottom line: this community presents a viable option for families prioritizing clean facilities and a warm, capable frontline team, provided there is confidence in ongoing leadership and staffing stability. If reliable, proactive management and uncompromised resident safety are non-negotiables, alternatives should be pursued and compared with the same rigor. For families willing to conduct thorough diligence and to monitor ongoing performance, Next Step In Residential Ser Sherman Way can deliver meaningful daily care and a respectful living environment, but only if the governance and staffing dynamics align with the residentâs safety and consistency needs.
4 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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