733 Sherman Way, West Bend, WI 53095
For more information about senior living options: (844) 490-3973
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The facility has well-trained, friendly staff who provide quality care to patients. It is a nice place. The facility is very clean and professional. The staff are very nice for those who need this type of treatment.
The management is horrible. The place has gone downhill since last year. Floor staff are overworked, stressed, and underpaid. The owners care only about money to line their pockets. They are extremely short-staffed in both the day program and residential. The temp service they use is horrible and does not provide adequate care. They do the bare minimum. Multiple NS-owned residential houses had bed bugs, terrible staff, and clients that attack each other; management doesn't do anything.This facility attracts a wide range of opinions, with some people delivering harsh assessments about how it is run today and others praising the care they received. The overarching message from several voices is that there has been a noticeable decline since last year. According to these accounts, management is described as horrible, and the place is said to have gone downhill over time. The concerns extend beyond leadership to the everyday functioning of the operation, touching on staffing, pay, and the overall atmosphere of the day program and residential services.
A central thread in the negative feedback centers on staffing and compensation. Reviewers say floor staff are overworked, stressed, and underpaid, which many feel is a direct reflection of the institution's priorities and leadership. The owners are portrayed as prioritizing profits over people, a sentiment that fuels broader worries about quality of care. The warnings are emphatic: do not send your loved ones here. The critiques emphasize extreme short-staffing in both the day program and residential wings, and they condemn the temporary staffing service as inadequate, claiming that it fails to provide the level of care that patients require. Taken together, these points depict a system stretched thin, doing "the bare minimum" rather than delivering comprehensive, attentive support.
In the same breath, those same accounts highlight alarming safety and quality concerns. Bed bugs are reported in multiple residential houses owned by NS, accompanied by descriptions of terrible staff performance and clients who attack one another. The claim is that management does not intervene adequately to address these problems, leaving families and clients to grapple with a hazardous and unstable environment. The seriousness of such allegations cannot be ignored, as they imply fundamental risks to health and safety and raise questions about how the organization responds to crises and ongoing welfare concerns.
Despite the dark assessments, other voices paint a contrasting picture of the same facility. There are reviewers who describe well-trained, friendly staff who provide quality care to their patients. In these accounts, the care team is depicted as competent, capable, and genuinely focused on the well-being of those they serve. The tone here is more positive about the frontline workers, suggesting that the people delivering day-to-day care can be highly effective when resources and leadership align to support them.
Further, several reviewers refer to the physical environment in favorable terms. They describe the place as nice, with an emphasis on cleanliness and professionalism. The language suggests pride in the appearance and upkeep of the facility, which contributes to a sense of trust and calm for some patients and families. The combination of a tidy, orderly setting and professional presentation is noted as a redeeming factor that complements the already praised staff behavior in certain cases.
The remarks about "very nice staff for those who need this type of treatment" add another layer to the mixed picture. For some patients seeking particular treatments or programs, the staff's demeanor and approach can be a decisive factor in their experience, reinforcing the impression that the facility's strengths lie in the human elements of care. When these positive interactions occur, they stand in stark contrast to the harsher observations about management and staffing shortages, illustrating how much individual experiences can diverge within the same organization.
Taken together, the collection of statements reveals a complex and polarized portrait. On one side, there are grave concerns about management quality, staffing levels, pay, and safety incidents, including bed bugs and aggressive behavior among clients. On the other side, there are clear endorsements of skilled, kind, and effective frontline staff, along with positive notes about the environment's cleanliness and overall professionalism. This mix suggests that experiences may vary considerably by location, shift, or unit, and that the facility's strengths lie in its people and environment when conditions are favorable, while its weaknesses surface when resources are strained or leadership falters.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The residential care facility at Sherman Way in West Bend, WI provides a comfortable and supportive environment for individuals in need of assisted living services. This board and care home offers a range of amenities to enhance the residents' quality of life. The fully furnished accommodations ensure that residents feel at home, while the dining room provides a communal space for meals and socializing. Housekeeping services help maintain a clean and organized living environment.
The community also offers various outdoor spaces, including a garden, where residents can enjoy fresh air and nature. Wi-Fi/high-speed internet and telephone services are available to keep residents connected with their loved ones.
The dedicated care staff provides assistance with activities of daily living, such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that each resident's medical needs are met. Special dietary restrictions, including diabetes diets, are accommodated during meal preparation and service.
Transportation arrangements for medical appointments are available to ensure residents can easily access necessary healthcare services. Additionally, there are numerous nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
Residents can also participate in scheduled daily activities to engage their minds and bodies while enjoying the company of their peers.
Overall, the assisted living community at Sherman Way provides personalized care services along with a comfortable living environment and convenient access to essential amenities within the surrounding area.
Next Step In Residential Ser Sherman Way is located at 733 Sherman Way, West Bend, WI 53095 in Washington County, Wisconsin
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