733 Sherman Way, West Bend, WI 53095
For more information about senior living options: (844) 490-3973
The staff are well trained and friendly, providing quality care to their patients. The place is nice. The facility is very clean and professional. The staff are very nice for those who need this type of treatment.
The management is horrible. The place has gone downhill since last year. Floor staff are overworked, stressed, and underpaid. The owners do not care except about the money to line their pockets. They are extremely short-staffed in both the day program and residential. The temp service used is horrible and does not provide adequate care. Multiple NS-owned residential houses had bed bugs, terrible staff, and clients that attack each other; management doesn't do anything.Next Step In Residential Ser Sherman Way in West Bend is best suited for families seeking a clean, professional environment with capable frontline caregivers and a clear, structured routine. The reviews repeatedly praise well-trained, friendly staff who deliver quality care, along with a setting that feels tidy and orderly. For residents who respond well to a hands-on but personable care team and who benefit from predictable daily programs, this community can feel reassuring. The emphasis in the positive accounts is on the day-to-day experience - professionalism, courtesy, and a sense that assistance is readily available when needed - which matters greatly to families prioritizing a respectful, communicative care atmosphere.
That said, several reviewers urge careful consideration of alternatives for anyone prioritizing rock-solid leadership and risk-free safety. The presence of what many call "horrible management" and persistent understaffing signals potential reliability problems under stress. Families should be wary if a facility cannot consistently staff residences or provide leadership that responds promptly to concerns. In addition, reports of a temp staff solution delivering insufficient care, plus indications of underpay and overwork among floor staff, raise questions about long-term stability and the likelihood of sustained quality of care during busy periods.
In weighing the positives against the negatives, the strong point of frontline care and cleanliness does carry real value. The well-trained, friendly staff and the professional, clean environment create a solid baseline for daily living and basic medical or personal support. For residents who require steady assistance with routine activities and appreciate a courteous, approachable team, these elements can offset some level of concern about management and staffing if those concerns remain isolated or manageable. The absence of overt medical crises in most favorable reviews reinforces the sense that everyday care, when available, can be dependable and respectful.
However, the worrisome threads in the mix cannot be dismissed. Reports of short-staffing across day programs and residential houses imply potential gaps in supervision, slower response times, and increased burden on remaining caregivers. If the leadership landscape feels disengaged - owners focused on financials rather than resident welfare, with management perceived as unresponsive - families must assess whether expedited escalation paths exist and whether safety incidents would be promptly and effectively addressed. The mention of bed bugs in multiple homes and clients who attack one another adds a tangible dimension to safety concerns that cannot be ignored in a decision of where to place a loved one.
Given these dynamics, prospective families should approach a tour and due-diligence with a focused checklist. Seek current staffing ratios during peak hours, ask about turnover and how leadership handles conflicts or safety incidents, and request recent remediation steps for any pest concerns. Inquire about the consistency of care across the residential houses, and whether temporary staff are integrated into the care plan with adequate supervision. The goal is a transparent view of how day-to-day operations function when demand increases, not just during calm periods. Honest conversations with administrators and current residents or family members yield the clearest signal of whether the positives can be sustained.
Bottom line: this community presents a viable option for families prioritizing clean facilities and a warm, capable frontline team, provided there is confidence in ongoing leadership and staffing stability. If reliable, proactive management and uncompromised resident safety are non-negotiables, alternatives should be pursued and compared with the same rigor. For families willing to conduct thorough diligence and to monitor ongoing performance, Next Step In Residential Ser Sherman Way can deliver meaningful daily care and a respectful living environment, but only if the governance and staffing dynamics align with the resident's safety and consistency needs.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The residential care facility at Sherman Way in West Bend, WI provides a comfortable and supportive environment for individuals in need of assisted living services. This board and care home offers a range of amenities to enhance the residents' quality of life. The fully furnished accommodations ensure that residents feel at home, while the dining room provides a communal space for meals and socializing. Housekeeping services help maintain a clean and organized living environment.
The community also offers various outdoor spaces, including a garden, where residents can enjoy fresh air and nature. Wi-Fi/high-speed internet and telephone services are available to keep residents connected with their loved ones.
The dedicated care staff provides assistance with activities of daily living, such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that each resident's medical needs are met. Special dietary restrictions, including diabetes diets, are accommodated during meal preparation and service.
Transportation arrangements for medical appointments are available to ensure residents can easily access necessary healthcare services. Additionally, there are numerous nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
Residents can also participate in scheduled daily activities to engage their minds and bodies while enjoying the company of their peers.
Overall, the assisted living community at Sherman Way provides personalized care services along with a comfortable living environment and convenient access to essential amenities within the surrounding area.
Next Step In Residential Ser Sherman Way is located at 733 Sherman Way, West Bend, WI 53095 in Washington County, Wisconsin
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