1007 High Street, West Bend, WI 53090
For more information about senior living options: (844) 490-3973
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The maintenance request was resolved quickly and professionally. The onsite manager and maintenance staff were very kind and welcoming. The tour was nice, and the staff were professional, friendly, and respectful, providing all the needed information. Henry was very professional and nice. Manager Mark was very attentive and helpful when needed. The experience was great for a first apartment. There is free heat and water as well. New ownership has brought lots of good changes and renovations toward a Class A property. The hallways were very clean and there was no odor. The place is very nice. Overall, service is good.
The halls are filthy and bugs have been present for weeks. A tenant alleges someone had a key to their unit and stole belongings, with management not enforcing proper notice. The heating cannot be controlled and stays on despite attempts to turn it off. The basement storage areas are described as disgusting and unusable. Maintenance requests are ignored or require multiple follow-ups to be addressed. Parking is disorganized with unnumbered spots and vehicles occupying spaces. The ceilings are cracking and some are caving in; walls are thin. There are reports of break-ins or thefts from sheds and security concerns. Management is described as unresponsive, unprofessional, and hard to contact. Rent is perceived as expensive.Residents describe a property with a wide range of experiences, from moments of genuine hospitality and responsive upkeep to long-standing frustrations with management, safety concerns, and maintenance gaps. On the one hand, several people recount quick and professional handling of maintenance requests, courteous onsite staff, and welcoming tours that left a positive impression even before move-in. In particular, a tenant noted how quickly and professionally a maintenance issue was resolved after a routine service request, and another described an onsite manager and maintenance worker who were exceptionally kind and welcoming during a tour. A different visitor highlighted a tour where the onsite staff member was patient and thorough, taking time to explain the property even when arrivals were late, which left them with a positive sense of the community.
Yet the same complex ecosystem that can feel warm and inviting at times is also capable of producing sharp contrasts. Some residents recount serious safety and security concerns, including reports that a key to a unit existed in someone else's possession and that theft occurred while others were living on-site. There are allegations that the current onsite property manager and a former higher-up manager did not adhere to required 12-hour notice standards, contributing to a sense of instability around access and policy enforcement. These reports are complemented by a fellow tenant who described a neighbor's guest blocking a walkway during a move, with the onsite manager failing to respond promptly and requiring intervention from the phone service to resolve the situation.
The condition of shared spaces and some parts of the buildings emerges as another major theme, with reviewers painting a mixed picture of cleanliness and neglect. Several accounts point to dirty, unwelcoming basement areas, including references to "filthy halls" and a basement storage area described as a "wreck." Some tenants who had hoped for usable storage report being frustrated by locks being cut or not returned to their designated lockers, and a number of reviews suggest ongoing issues with pests - both dead and living insects - lasting for extended periods. Other physical concerns include steep driveways with potholes and cracks, and living spaces where heat control feels backward or inconsistent, with some tenants noting that heat is effectively always on despite attempts to manage it through thermostats, leading to uncomfortable conditions especially for those in basement units.
There are also repeated complaints about maintenance responsiveness, communication gaps, and what some perceive as a disconnection between tenants' needs and management's priorities. A number of reviews describe difficulties in getting timely responses to work orders, with references to a pattern of unreturned calls, missed repairs, or work orders that get "pushed off" rather than completed. Some tenants express frustration with the perception that management is more focused on documenting issues or taking photographs than on actually fixing them, while others report specific communication breakdowns - such as a lack of clarity regarding notices, repairs, or scheduling - that exacerbate day-to-day inconveniences. This sentiment is sometimes framed within the context of long-tenured tenants feeling ignored or passively tolerated rather than actively supported.
Within this landscape, there are glimmers of hope and ongoing efforts at improvement. Some residents acknowledge positive changes under new ownership, noting that the property is being repaired and renovated toward a class A condition and that the management team in place has been proactive and helpful in certain circumstances. A few individuals recount favorable interactions with particular staff members - Henry is singled out by a reviewer as very professional and pleasant, and others recount that a specific manager, Mark, was attentive and available when needed. For some, the overall experience remains balanced by mixed results: a good initial impression during a tour or a move-in can coexist with ongoing frustrations related to repairs, communication, or inconsistent policy enforcement.
The diversity of experiences also appears to hinge on specific buildings and units within the property. One reviewer who previously lived there in a different era recalls a sense of safety and community, only to feel unsettled after incidents like a shed being broken into and rising rent costs. Another tenant contrasts their improved status after moving in recently to the broader set of grievances voiced by others, highlighting that new ownership may be driving renovations and new standards that promise better conditions, even as some tenants continue to face ongoing challenges around access, heat, or the functionality of in-unit amenities like dryers. In one more note, a resident who found value in early exposure to the property's potential also emphasizes that the same place can deliver strong positives when management communicates clearly and acts promptly.
Overall, the picture painted by these accounts is of a property with potential and moments of genuine hospitality, but one where the reality for many tenants hinges on reliable management, timely maintenance, and safe, well-kept living spaces. The strongest praise centers on responsive maintenance, courteous staff in certain moments, and thoughtful tours that convey a sense of welcome. The most persistent concerns involve inconsistent communication, security and theft-related fears, basement cleanliness and pest issues, parking and access logistics, and heat control that feels beyond tenant control. For anyone considering moving in, the balance seems to tip toward a cautious optimism: the groundwork for a solid living environment exists, but it will require continued, consistent effort from management to translate that potential into enduring satisfaction.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.West Bend Terrace is an assisted living community located in the charming city of West Bend, Wisconsin. Offering both board and care home services as well as specialized memory care, this community provides a comfortable and supportive environment for seniors with various care needs.
Residents at West Bend Terrace enjoy a range of amenities designed to enhance their quality of life. The spacious dining room provides delicious meals that accommodate special dietary restrictions. Each living space is fully furnished, ensuring residents feel right at home. The beautiful garden and outdoor spaces offer opportunities for relaxation and enjoyment of nature.
Housekeeping services are provided to ensure a clean and tidy living environment for all residents. Move-in coordination makes the transition to West Bend Terrace seamless and stress-free. For those needing to stay connected, telephone service and Wi-Fi/high-speed internet are available.
Care services at West Bend Terrace include assistance with activities of daily living such as bathing, dressing, and transfers. Health care providers are coordinated with to ensure comprehensive care for each resident. Specialized memory care programming is offered for those with dementia or mild cognitive impairment. Medication management is provided to ensure proper administration of medications.
The community also offers a mental wellness program to support the emotional well-being of residents. Hospice waivers are available for individuals requiring end-of-life care. Transportation arrangements can be made for medical appointments, ensuring residents have easy access to healthcare facilities.
West Bend Terrace is conveniently located near various amenities in the surrounding area. With 2 cafes, 9 parks, 5 pharmacies, 11 physicians, and 19 restaurants nearby, residents have plenty of options for dining out or exploring their surroundings. Additionally, there are transportation options nearby for ease of travel.
Overall, West Bend Terrace strives to provide a warm and inviting environment where seniors can receive personalized care while enjoying a full and active lifestyle.
West Bend Terrace is located at 1007 High Street, West Bend, WI 53090 in Washington County, Wisconsin
West Bend Terrace offers a comprehensive suite of features designed to enhance the quality of life for residents with dementia or Alzheimer's disease. Assistance with dressing and bathing promotes dignity and comfort, while meal preparation ensures that nutritional needs are met in a supportive environment. Medication management minimizes the risk of errors, ensuring residents maintain their health. Transportation arrangements facilitate access to medical appointments, reinforcing the connection to healthcare providers who can monitor their conditions. Coordination with these providers enhances communication and care continuity. Additionally, assistance with activities of daily living and transfers promotes independence while providing necessary support. The 24-hour supervision ensures safety and security at all times, complemented by specialized memory care programming tailored to cognitive abilities. Programs focusing on mental wellness and addressing mild cognitive impairment further promote engagement and emotional well-being, creating a holistic approach to memory care that fosters connection and purpose for each resident.
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