659 South 7Th Avenue, West Bend, WI 53095
For more information about senior living options: (866) 208-4318
Overall Review of Next Step In Residential Ser 7Th Ave House
Pros
The staff are well trained and friendly, providing quality care to patients.- It is a nice place.
- It is very clean and professional.
- The staff are very nice for those who need this type of treatment.
Cons
Horrible management.- Place has gone downhill since last year.
- Floor staff is over worked, stressed and underpaid.
- The owners do not care except about the money to line their pockets.
- DO NOT SEND YOUR LOVED ONES HERE, they are extremely short staffed in both day program and residential.
- The temp service they use is also horrible, they do not provide adequate care.
- They do the bare minimum.
- Multiple residential houses that NS owns had bed bugs, terrible staff and clients that attack each other, management doesn't do anything.
Review
Next Step In Residential Ser 7Th Ave House in West Bend is best suited for adults who want a clean, professional environment and staff described as well-trained and friendly. The facility appears well-maintained, with a calm atmosphere that supports daily routines and treatment plans. For families prioritizing reliable, personable caregivers and predictable interactions, this community can deliver a reassuring level of day-to-day consistency. It works well for residents who respond to structured programming and value straightforward, respectful caregiving. Those requiring exceptionally high levels of supervision or specialized medical oversight may want to compare alternatives.
However, serious caveats exist. A substantial thread in the feedback centers on management perceived as stressed and insufficiently attentive to frontline staff. Reports of chronic understaffing, reliance on temp workers, and overworked floor teams suggest day-to-day care can be variable. Safety and behavioral management are also flagged, with accounts of bed bugs in multiple houses and conflicts among residents that reportedly went unaddressed. In short, leadership credibility and consistent safety oversight are the most important variables for families to scrutinize.
On the positive side, several reviewers describe well-trained, friendly staff who deliver quality care to those in need of treatment, along with a clean, professional environment and a nice overall setting. The sincerity of frontline caregivers and the care-oriented tone can make a meaningful difference in engagement, comfort, and routine stability when staffing aligns with expectations. These strengths can offset concerns for families comfortable with a facility that demonstrates clear competence on the floor and where interactions feel genuine and respectful.
Yet, the contrast between the strong staff praise and the management and safety criticisms cannot be ignored. The most damaging tensions arise when leadership appears disengaged or preoccupied with revenue, and when staffing levels leave floor workers stretched too thin. The resulting fatigue can compromise response times, consistency in care, and protective supervision. Bed bug episodes point to gaps in pest control and environmental safeguards, while reports of residents attacking one another raise serious safety implications. These are fundamental risk factors that families must weigh heavily.
Proactive families will assess whether the positives offset the negatives through targeted assurances. Ask for staffing ratios by shift, ongoing training, and a transparent plan for addressing resident safety incidents. Seek recent pest-control history, remediation steps, and current preventive measures. Clarify who oversees operations, how often managers are on site, and what accountability mechanisms exist when concerns arise. If these responses are firm and credible, the facility may meet needs; if not, serious consideration should be given to alternatives with steadier leadership and fewer safety questions.
Bottom line: Next Step In Residential Ser 7Th Ave House is a viable fit for families prioritizing a clean, professional environment and strong on-site caregiving, provided leadership and staffing stability can be demonstrated. The weight of negative reports is not negligible, and the risk of inconsistent care plus safety incidents should drive careful due diligence. Prospective residents should schedule in-person tours, talk with multiple staff members, and review recent incident and remediation records. Weigh this option against facilities with proven governance and robust safety histories to ensure alignment with risk tolerance.
4 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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