659 South 7Th Avenue, West Bend, WI 53095
For more information about senior living options: (844) 490-3973
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The staff are well trained and friendly and provide quality care to patients. The facility is nice. It is very clean and professional. The staff are very nice for those who need this type of treatment.
Horrible management. The place has gone downhill since last year. Floor staff are overworked, stressed and underpaid. The owners do not care except about the money to line their pockets. They are extremely short-staffed in both day program and residential. The temp service they use is horrible; they do not provide adequate care. They do the bare minimum. Multiple residential houses NS owns had bed bugs, terrible staff and clients that attack each other; management doesn't do anything.What emerges from the collection of impressions is a striking contrast between experiences that feel almost opposite, as if two very different realities share the same name. On one side, the tone is sharp and critical, warning potential visitors and families about a facility that seems to have lost its way. On the other, there are brief but vivid snippets of praise that speak to a level of care and atmosphere that some could only wish for. Together, these voices sketch a place where outcomes appear to depend heavily on who you encounter, when you go, and what you're hoping to find.
A frequent thread among the more urgent critiques centers on management and prioritization. Several reviewers describe a regime that feels mismanaged and detached from the realities of day-to-day care. The rhetoric is blunt: the management is portrayed as more interested in money than in people, with owners who "do not care except about the money to line their pockets." The sentiment is that the organization has declined since the previous year, with a sense that decisions are driven by profit rather than patient welfare. This perspective casts a long shadow over the experience, suggesting that morale, accountability, and frontline support suffer as a result.
Closely tied to these concerns is the reported strain on staff. Reviewers describe floor staff as overworked, stressed, and underpaid, a combination that can undermine the quality of care and the overall atmosphere. The sense of exhaustion and the perception that staff are not given the resources they need to do their jobs properly contribute to a sense of unease about whether residents and patients are receiving the attention they deserve. In this view, the burden falls not only on the workers themselves but on the people who depend on them, including loved ones who might be relying on the facility for ongoing care.
The criticisms extend to the operational backbone of the facility - the staffing model itself. Specifically, reviewers point to extreme short-staffing in both the day program and the residential components, with the implication that the current staffing levels are insufficient to provide safe, attentive care. The use of a temporary staffing service is described as inadequate, with comments that the temps "do not provide adequate care" and that the agency's involvement leaves the core mission under-supported. The phrase "they do the bare minimum" captures a perception that essential standards are not being met, especially in terms of consistent, reliable care and supervision.
Safety and living conditions form a grim cluster of concerns in some accounts. It is reported that multiple residential houses owned by the organization had bed bugs, paired with "terrible staff and clients that attack each other," and a sense that management does not intervene. These specifics paint a picture of environments where pests and violence are not just unlikely sideshows but active, ongoing problems. The impression is that managers fail to address conflicts, safety protocols, or remedial actions in a timely or effective way, leaving residents and their families to cope with difficult circumstances without meaningful recourse.
Against these sharp warnings, other reviews offer a strikingly different lens. They celebrate a well-trained, friendly staff who provide quality care to their patients, suggesting that when things align with the right team, the experience can be markedly positive. The facility is described as a nice place, very clean, and professional, with "very nice staff for those who need this type of treatment." In these moments, the environment feels dignified, orderly, and supportive, implying that the foundational elements of care - competence, courtesy, and cleanliness - are present and can shine through when conditions are favorable.
Taken together, the spectrum of assessments creates a complex, nuanced portrait. The same organization is seen as both a place of genuine care and a site of real concern, depending on which voices are listening and which departments or shifts are operating. The juxtaposition suggests that experiences may hinge on factors such as leadership direction at any given time, the specific team on duty, and how well staffing and resources are matched to the demands of residents and patients. It's a reminder that in care settings, outcomes are often a mosaic rather than a single, uniform story.
For anyone considering involvement with this organization, the messages are clear but varied. There are serious, cautionary notes about management priorities, staffing adequacy, and safety practices, alongside equally passionate endorsements of competence, kindness, and professional standards. The differences illuminate that the quality of care can be highly variable and perhaps contingent on location or moment. It's a call to look beyond general reputation and seek out up-to-date specifics about staffing, safety measures, and the actual conditions on the ground in the particular program or residential location of interest.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Residential Ser 7th Ave House in the beautiful town of West Bend, WI! Our community offers a range of amenities and care services designed to provide a comfortable and supportive environment for our residents.
Our spacious and fully furnished homes provide a warm and inviting atmosphere. Each resident will have access to a dining room where they can enjoy delicious meals prepared by our skilled staff. For those with special dietary restrictions, we are happy to accommodate their needs.
At Residential Ser 7th Ave House, we understand the importance of maintaining an active lifestyle. We offer scheduled daily activities that cater to our residents' interests and preferences. Whether it's participating in group exercises or engaging in social events, there is always something fun happening here.
Our care services are tailored to meet the individual needs of each resident. From assistance with daily activities such as bathing and dressing, to medication management and coordination with healthcare providers, our dedicated staff is here to ensure that all needs are met.
For added convenience, we offer move-in coordination services to help make the transition as smooth as possible. Additionally, transportation arrangements can be made for medical appointments or other outings.
Located in West Bend, WI, our community is surrounded by numerous amenities. There are two cafes nearby where residents can enjoy a coffee or meal with friends. For outdoor enthusiasts, there are nine parks available for leisurely walks or picnics. Five pharmacies are conveniently located within close proximity for easy access to medications. In case of emergencies or routine check-ups, there are twelve physicians and three hospitals nearby. And when it comes to dining out or trying new cuisines, there are twenty restaurants just waiting to be explored.
Residential Ser 7th Ave House also values the spiritual well-being of our residents with two places of worship located nearby.
We invite you to experience the comfort and support offered at Residential Ser 7th Ave House. Contact us today for more information on how we can meet your assisted living needs.
Next Step In Residential Ser 7Th Ave House is located at 659 South 7Th Avenue, West Bend, WI 53095 in Washington County, Wisconsin
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