New Perspective Waukesha
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1701 E Broadway, Waukesha, WI 53186
For more information about senior living options: (844) 490-3973
The staff is always friendly and the residents are delightful. Hannah, the Life Engagement Manager, is positive and keeps things fun for the residents. The facility is absolutely beautiful, and the staff is kind and amazing. The environment is warm, clean, and welcoming, thoughtfully designed to meet the needs of every resident. The Wellness Director Regan, the Executive Director Halle, and the Activity Director Hannah demonstrate professionalism and genuine care. The community feels like a home, and residents are supported and seen. The activities are engaging, with Wendy the activities director delivering excellent events.
The facility does not prioritize the well-being of its residents and shows a lack of competent, compassionate leadership. The director is described as extremely unprofessional, rude, and lacking compassion for both residents and staff. The location does not live up to the company’s values and needs serious change starting with new management. Caregivers in the memory care area are inexperienced and largely unsupervised, with reports of staff sleeping on shift and failing to respond to calls. There have been allegations of neglect and poor care, including missed medications, dirty rooms, and situations where residents had to be hospitalized. Financial practices are accused of being deceptive, including a costly upfront buy-in, a “Choice options” program described as a scam, and funds allegedly kept or misused. The facility is said to prioritize money over care, with reports of inconsistent food service and medication management that do not meet residents’ needs.New Perspective Waukesha is best suited for active seniors who want a resort-like atmosphere in the heart of Waukesha, paired with a strong community life and hands-on wellness leadership. The community shines for residents who are largely independent or lightly to moderately assisted, craving daily social events, varied activities, and restaurant-style dining, all under attentive supervision. The facility’s aesthetics, on-site therapy options, and the presence of an engaged leadership team create a sense of security and belonging that keeps residents connected and engaged. In short, this is not a place for those seeking a bare-bones, low-stimulus environment; it is ideal for families seeking an energetic, people-first setting with comprehensive amenities and a proactive wellness program.
However, families should seriously consider alternatives if the priority is unwavering reliability in care or if memory support is needed. Several reviews point to gaps in staffing consistency, responsiveness, and accountability, particularly in the memory care wing, and concerns about management’s communication and transparency. If a loved one requires robust, constant supervision, highly reliable medication management, or a transparent, issue-driven governance, other communities with stronger QA oversight may be preferable. The financial arrangements, deposits, upfront buy-ins, and ongoing charges, also demand careful scrutiny, as some families report disputes or dissatisfaction with how funds are applied, especially when care did not meet expectations.
On the positive side, the setting itself is among the strongest assets. The campus feels welcoming, spotless, and thoughtfully designed. Residents routinely benefit from a lively activity calendar, accessible in-house therapy, and dining that feels restaurant-style, with menu options and a bistro that supports independence and social dining. The Wellness Director Regan, the Executive Director Halle, and the Activity Director Hannah are consistently cited as passionate, hands-on leaders who earn trust by visible engagement, rapid problem-solving, and personalized attention. Such leadership translates into meaningful programs, familiar faces, and a sense that someone is watching over each resident’s wellness plan. These operatives help blunt the sting of some service shortfalls by creating a culture where residents feel known and connected.
Yet, the most serious concerns revolve around how care is executed day-to-day. Accounts of inconsistent caregiver presence and delays in response times in the care areas, perceived under-staffing, and, in some cases, dementia-specific care failures, have a material impact on safety and peace of mind. The complaints describe lapses in medication management, housekeeping, and timely assistance, with some families reporting a need to supplement care privately. Those risks matter; they are not outweighed by ambiance alone. The contrast between the glossy common areas and the on-the-ground realities in certain shifts creates a caution flag for families assessing whether the facility can reliably meet the needs of a resident who requires consistent hands-on care. When these gaps appear, confidence in daily operations wanes and the decision becomes a weighing of risk versus reward.
New Perspective Waukesha presents a broad continuum, including independent living, assisted living, and memory care. While the building itself is appealing and the programming robust, several reviews warn that memory care can be a particular vulnerable point, behavioral symptoms, safety, and medication administration have been flagged as challenges under certain conditions. For a loved one who is not yet in need of high-level assistance, NPW offers a compelling social environment; for someone with dementia or significant functional dependence, this is a place to vet carefully: demand detailed care plans, ask for direct observation of staff-resident interactions during peak hours, and review any quality assurance findings from licensing authorities. If choosing memory care here, insist on a transparent, enforceable care plan with clear accountability and measurable outcomes.
Before committing, families should take a structured due diligence approach. Request meetings with the Wellness Director, Executive Director, and the Activity Director to understand the care philosophy, staffing ratios, and how emergencies are handled. Ask to review current care plans and any recent incident reports; request to speak with several residents and family sponsors about day-to-day experiences. Check the state quality assurance database for deficiencies and follow up on any corrective actions cited. Review the contract terms, upfront buy-in, and what happens if needs escalate; ask for a clear, written transition plan if a higher level of care becomes necessary. Finally, visit at different times, meal times, evenings, and weekends, to observe caregiver responsiveness and overall morale.
Overall, New Perspective Waukesha offers a compelling, life-enriching environment with a dynamic leadership team and abundant amenities. For families prioritizing active engagement, social vitality, and top-tier wellness programming, and who are comfortable managing occasional care gaps and financial terms, this community can be a strong fit. For those whose primary requirement is unwavering, 24/7 caregiving, highly reliable dementia care, or concerns about management accountability, it is prudent to explore alternatives with stronger guarantees and more transparent governance. The decision should hinge on the resident’s current and anticipated care needs, the family’s tolerance for risk, and a careful parsing of the contract, ensuring the value proposition aligns with the level of care expected. When aligned, New Perspective Waukesha can feel like a true community rather than a mere residence.
60 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Pet friendly"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New Perspective Waukesha in Waukesha, WI, is a vibrant assisted living community offering both Independent Living and Memory Care services. Our community provides residents with a comfortable and engaging environment where they can live independently while receiving the support they need.
Residents at New Perspective Waukesha can enjoy a variety of amenities designed to enhance their daily lives. Our community features a beauty salon for pampering sessions, cable or satellite TV for entertainment, and community-operated transportation for convenient access to nearby destinations. A computer center is available for residents to stay connected, and our dining room offers restaurant-style dining experiences. Residents can also take advantage of our fitness room for physical wellness, fully furnished accommodations for convenience, and a gaming room for recreational activities. The outdoor space includes a garden where residents can relax and enjoy nature.
We understand the importance of personal care and offer services to assist with activities of daily living, such as bathing, dressing, and transfers. Our staff is available 24/7 to provide supervision and assistance whenever needed. We also coordinate with health care providers to ensure comprehensive care.
For residents with memory issues or cognitive impairments, we provide specialized memory care programming to support their unique needs. Our mental wellness program focuses on promoting emotional well-being among residents.
The dining experience at New Perspective Waukesha caters to special dietary restrictions and offers delicious meals prepared by our skilled culinary team. Residents have the opportunity to socialize over meals in a warm and inviting atmosphere.
Our community strives to keep residents engaged through various activities offered throughout the day. Concierge services are available for personalized assistance, fitness programs promote physical well-being, planned day trips provide opportunities for exploration, resident-run activities encourage socialization within the community, and scheduled daily activities cater to individual interests.
Located in Waukesha, there are numerous nearby amenities that enhance the convenience of living at New Perspective Waukesha. There are three cafes, three parks, and 15 pharmacies within close proximity. Additionally, there are six physicians, 29 restaurants, one place of worship, one theater, and one hospital nearby.
At New Perspective Waukesha, we are committed to providing a supportive and engaging environment where residents can thrive. Our community offers a wide range of amenities and care services to ensure the well-being and satisfaction of our residents.
New Perspective Waukesha is located at 1701 E Broadway, Waukesha, WI 53186 in Waukesha County, Wisconsin
New Perspective Waukesha offers a comprehensive suite of features that are crucial for enhancing the quality of life for residents with dementia or Alzheimer's disease. Assistance with dressing and bathing ensures residents maintain personal hygiene and feel dignified, while meal preparation and service cater to their dietary needs, promoting proper nutrition. Medication management is vital in preventing potentially harmful interactions, ensuring that individuals receive their medications on time. Additionally, transportation arrangements facilitate access to medical appointments, allowing for continuity of care and coordination with healthcare providers enhances communication about each resident's health status. Support in activities of daily living addresses fundamental needs, fostering independence while providing necessary assistance. The 24-hour supervision guarantees safety and security around the clock, which is particularly important for those who may wander or require immediate help. Engaging in a mental wellness program alongside specialized memory care programming not only stimulates cognitive function but also provides opportunities for social interaction, contributing to overall emotional well-being. This holistic approach effectively addresses both physical and mental health challenges faced by those with mild cognitive impairment or advanced stages of dementia, creating a nurturing environment tailored to their unique needs.
New Perspective Waukesha on seniors.fyi includes 10 photos including images showing interior, living room, windows, kitchen, dining, bedroom, decor, patio, and more.
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5 Early Indicators of Dementia and What You Can Do
The content outlines five key early indicators of dementia, including significant memory loss and confusion about time and place, while emphasizing the need for professional evaluation and emotional support for both individuals showing symptoms and their caregivers. It encourages family members to monitor these signs closely and use online quizzes for initial awareness.
8 Important Indicators That Memory Care May Be Necessary
The article highlights eight indicators that a loved one with dementia may require specialized memory care, emphasizing the emotional and logistical challenges families encounter in this decision. It discusses signs such as difficulties with daily tasks, safety concerns, and caregiver burnout, suggesting that memory care facilities can provide the necessary support and structured environments for those experiencing cognitive decline.
Delving into the Inner World of Dementia: Insights into Thoughts and Awareness
Dementia, primarily caused by Alzheimer's disease but also linked to other conditions, leads to cognitive decline impacting memory and daily functioning, with individuals experiencing varied awareness of their impairments. Despite memory loss, emotional connections persist, enabling responses to familiar stimuli, highlighting the need for caregivers to provide compassionate support that recognizes both limitations and retained emotional depth.
Interior
Decor
Living Room
Building
Architecture
Dining
Landscaping
Kitchen
Lighting
Seating
