1739 South Craftsman, New Berlin, WI 53146
For more information about senior living options: (866) 208-4318
Overall Review of Oak Haven Of New Berlin
Pros
The son is comfortable and safe.- The staff and administrator Char are impressive.
- Questions and concerns are always addressed.
- The placement could not be better.
- The place is very lovely.
Cons
The staff are very rude and demeaning.- There are no activities for residents other than Yahtzee.
- Residents often have to provide their own transportation to doctor appointments, despite the facility having its own van.
- They only allow residents to go to Wal-Mart once a month; otherwise, residents are stuck in the house.
- The property sits on a hill and is not easy to walk, making it hard to enjoy for those who can't move freely.
Review
Oak Haven Of New Berlin is best suited for families seeking a small, home-like assisted living option where a walker-bound senior can receive steady supervision and help with medications, in a setting that prioritizes personal attention and safety. The community is especially fitting for residents who require hands-on care but still benefit from a warm, communicative staff and a manager who will address questions and concerns promptly. In practical terms, it serves well for families in the New Berlin area who value a quieter environment, a familiar caregiving team, and a tangible sense of security over a bustling activity schedule.
The strongest positives revolve around staffing responsiveness and safety. Families report that the administrator, Char, is accessible and attentive, with concerns addressed consistently. This level of engagement translates into real peace of mind for guardians who need reliable oversight for medications, daily assistance, and mobility limitations. The atmosphere is described as welcoming, with residents who clearly enjoy a degree of comfort and personalization, an important factor when choosing a place where a loved one will spend and preserve daily routines. For a parent or sibling who wants a dependable caregiving presence, Oak Haven delivers on the core trust factors.
Yet the community’s drawbacks are not negligible, and they significantly shape the decision calculus. The most persistent criticisms center on staff demeanor, with some reviews labeling certain interactions as rude or demeaning. That kind of experience can erode confidence in a facility quickly, especially when ongoing daily support is the primary value proposition. Activities beyond simple table games are limited, which can leave more socially or physically active residents feeling under-stimulated. The limited programing matters more for families seeking a vibrant, engaging day-to-day environment rather than a place that prioritizes basic safety and routine.
Transportation and outings pose another practical constraint. Although a van exists, most residents are expected to arrange their own transportation to doctor appointments, and outings beyond the occasional Wal-Mart trip are infrequent, monetized by a monthly ceiling rather than a varied activity calendar. Add in the property’s topography, the hillside setting and eight-acre footprint that isn’t easily navigable for someone relying on limited mobility, and the result is a community that feels more protective and serene than expansive or adventure-driven. For seniors who crave regular community outings, or for those with mobility challenges that make hilltop exploration difficult, these factors can be meaningful.
In balancing the positives and the drawbacks, the pros do offset the cons in certain families’ real-world terms. For households prioritizing safety, predictable caregiving, and a trusted administrator who will engage with questions rather than defer, Oak Haven provides a dependable option. The care dynamic can be a decisive advantage for resident stability, particularly for walker-bound individuals who require consistent supervision and medication administration. However, for those whose loved one thrives on a busy calendar, frequent social events, and abundant off-site activities, the gaps in programming and transportation support may be too wide an aperture to overlook.
Ultimately, Oak Haven is a viable choice for a specific niche within assisted living: a calm, supervised, home-like environment where staff engagement and safety are the anchors, and family members can count on responsive administration. Prospective residents should scrutinize the activity calendar, ask pointed questions about transportation arrangements, and tour the grounds with accessibility in mind. If a family discovers that daily engagement, robust outings, and seamless mobility support are nonnegotiables, alternatives with richer on-site programming and broader excursion options will likely serve better. For those who value dependable care, a respectful staff culture, and a steady, safe daily rhythm, Oak Haven remains a credible, solid option worth pursuing.
4 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
General Mitchell International (15 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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