419 Century Oak Drive, Waukesha, WI 53188
For more information about senior living options: (844) 490-3973
The staff at Oak Hill Terrace are consistently described as friendly and helpful. The activities department offers a wide range of entertaining programs, including musical performances. Residents love their one-bedroom apartments with nice views. The community is welcoming, warm, and caring. The dining experience is tasty and enjoyable. The activity calendar is full and engaging, with many social and outing opportunities. The facility is clean, well maintained, and has a pleasant atmosphere. Residents form friendships and enjoy spending time with friends during activities. Oak Hill Terrace's memory care is described as amazing, with ample natural light and outdoor spaces. The staff show great teamwork and professional care. Residents enjoy events such as concerts, fireworks displays, and outings. Overall, Oak Hill Terrace is regarded as a great place to be, with positive experiences for residents and families.
One reviewer claims Oak Hill Terrace is a business, and nothing else, and that staff do not care about residents' well-being, cleanliness, or care. A family member reports the laundry service frequently forgets pickups or loses items. The cleanliness is described as awful, with dried feces on the toilet and windowsills filthy, and staff not cleaning adequately. The room is described as dirty, with food on the floor, a sticky surface, a filthy toilet, and a persistent urine odor. Aides are alleged to eat residents' food and drinks in their rooms and to smoke marijuana outside in their cars before tending to residents. It is claimed that the facility only provides one shower per week for residents who cannot bathe themselves. There is a claim that self-pay funds running out leads to eviction from the facility.Oak Hill Terrace appears to be a bustling and welcoming senior living community for many residents and their families. Across numerous accounts, people describe a warm, friendly environment where neighbors know one another and the staff, from management to care aides, are consistently praised for their kindness and approachability. Residents frequently highlight the spacious one-bedroom apartments with pleasant views, and they enjoy greeting others with smiles as they share in daily life at the community. The sense of community shines in the stories of people making friends, participating in activities, and feeling connected to the people around them.
A central thread in the reviews is the breadth and liveliness of the activities calendar. Residents repeatedly note that there are many opportunities to stay engaged, with several daily activities to choose from and a calendar that feels full and varied. Some residents describe six activities each day, offering choices that suit different interests and energy levels. The activities department and its leadership are often singled out for praise, with particular appreciation for engaging programs, social gatherings, and special events. There are mentions of outings and events such as fishing trips, concerts, and even fireworks displays visible from the lobby, which residents say create memorable moments. In addition to social and recreational offerings, families mention that the environment feels welcoming and that residents are generally happy, with smiling staff and a warm atmosphere evident in daily interactions.
Dining is another area that many residents speak about positively. Several reviews celebrate the dining experience as flavorful and enjoyable, with residents appreciating the tastes and the variety of menu items. The sense of care and attention to residents' preferences comes through in mentions of attentive staff and a menu that residents feel respects their tastes. Some residents also note that staff members are responsive when questions arise about dietary needs or menu adjustments, contributing to a sense that meals are an important and valued part of life at Oak Hill Terrace.
However, not every family or resident report is entirely seamless. There are several accounts from families who have experienced significant concerns. One family describes ongoing laundry service issues, with items either forgotten or lost, which understandably causes frustration and disruption. Others raise worries about dining, noting that meals can be inconsistent and overly salty for residents who must limit salt due to kidney issues. There are questions about whether dietary accommodations and staff capacity are consistent and reliable, suggesting that some families feel they are not receiving the level of attention they expect when advocating for a loved one's dietary restrictions.
Cleanliness and care quality are another dimension where opinions diverge. A few reviews describe highly negative experiences related to cleanliness and sanitation, including reports of rooms that were not adequately cleaned, persistent odors, and incontinence-related cleanliness concerns. Some reviewers claim that staff behavior and training did not meet expectations, pointing to issues such as insufficient bathing frequency, gaps in housekeeping, and improper handling of food and waste. There are more troubling anecdotes alleging drug use among staff and other safety concerns, though these claims come from a small portion of the overall feedback and are presented as what some reviewers observed or heard. One particularly stark comment warned prospective families away from the facility, suggesting that it was better to seek care in a smaller community to obtain more attentive service, especially for residents with higher care needs.
Financial realities and policy notes are also mentioned in the critiques. In at least one account, a reviewer claims that long-term self-pay funds can impact a resident's ability to remain in the community, with the implication that moving out could occur when funds are exhausted. This kind of feedback underscores the importance of clear financial conversations and understanding what happens if funding changes, as well as the need for consistent adherence to care standards regardless of a resident's payment status. Related concerns about staffing levels and the ability to meet care needs on a consistent basis contribute to a mixed picture, reminding readers that experiences can vary between individuals and shifts.
Despite the more critical voices, there is a clear throughline of warmth, engagement, and community life that many residents and families celebrate. Reviews consistently praise the friendliness of the residents and staff, the welcoming atmosphere, and the sense that the people at Oak Hill Terrace genuinely care about one another. The memory care environment is highlighted positively by some families, with mentions of natural light, outdoor spaces like a courtyard and gazebo, and a calendar of meaningful activities designed to keep residents engaged. The overall sentiment from many residents is that Oak Hill Terrace is a lively place with plenty of opportunities to grow, socialize, and feel at home, even as individual experiences may vary based on care needs, staff availability, and personal health concerns.
In sum, Oak Hill Terrace presents itself as a vibrant, people-centered community with a strong emphasis on social connection and activity. Many residents and families sing the praises of friendly staff, a wide range of programming, and comfortable living spaces that foster a sense of belonging. At the same time, there are expressed concerns about laundry reliability, dietary accommodations, cleanliness, and consistency in care - issues that point to the importance of ongoing monitoring, clear communication, and responsive management. For families considering Oak Hill Terrace, these mixed reviews underscore the value of visiting the community, meeting with the activities and care teams, discussing dietary and health needs in detail, and asking pointed questions about daily routines, staffing coverage, and what happens if funding changes.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.CHCS Oakwood Crossing Adult Family Home is an assisted living community located in Waukesha, WI. This community offers a wide range of amenities and services to support the needs of its residents.
The community features a spacious dining room where residents can enjoy delicious meals prepared by the staff. The entire facility is fully furnished, providing a comfortable and home-like environment for residents. There is also a beautiful garden and outdoor space where residents can relax and enjoy the outdoors.
Housekeeping services are provided to ensure that each resident's living space is clean and well-maintained. The community also offers move-in coordination services to assist new residents in transitioning to their new home.
Residents have access to a telephone as well as Wi-Fi or high-speed internet, allowing them to stay connected with loved ones and engage in online activities.
Care services provided at CHCS Oakwood Crossing include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that residents receive the necessary medical care. Specialized care is available for those with diabetes or other dietary restrictions. Medication management services are provided to help residents effectively manage their medications.
Transportation arrangements are made for medical appointments, and transportation to doctors' appointments is also available.
In terms of nearby amenities, there are six cafes, three parks, twelve pharmacies, ten physicians' offices, twenty-five restaurants, two places of worship, one theater, and one hospital all within close proximity to the community.
Overall, CHCS Oakwood Crossing Adult Family Home provides a welcoming environment with a variety of amenities and care services designed to meet the needs of its residents.
Chcs Oakwood Crossing Adult Family Home is located at 419 Century Oak Drive, Waukesha, WI 53188 in Waukesha County, Wisconsin
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