Information last verified:
419 Century Oak Drive, Waukesha, WI 53188
For more information about senior living options: (844) 490-3973
The residents enjoy living at Oak Hill Terrace, praising the friendly staff and welcoming environment. The care provided is outstanding, making residents feel well cared for. The activities department offers a wide range of engaging programs and entertaining events. The one-bedroom apartments are appreciated for their nice views and comfort. The atmosphere is warm and friendly, with residents greeting others with smiles. Families praise the helpful and genuinely caring staff. The facility is clean, well maintained, and provides a safe, pleasant environment. The community offers meaningful, all-day programming with abundant activities.
A reviewer claims Oak Hill Terrace is “a business, and nothing else,” saying it does not care about residents’ well-being, cleanliness, or care. The cleanliness was described as awful, with rooms dirty, floors sticky, toilets filthy, and a persistent urine smell. The laundry service reportedly forgets pickups or loses laundry. The meals are salty and inconsistent, and dietary restrictions (e.g., kidney issues) are not accommodated. The aides are not trained well and were seen taking residents’ food and drinks, with some reportedly smoking Mary Jane outside before caring for patients. Self-pay funds running out are said to lead to residents being asked to move out. There are occasional resident brawls. One reviewer questioned the decision to move a relative to Oak Hill Terrace.This community in Waukesha, often referred to in reviews as Oak Hill Terrace (with some materials naming it Oakwood Crossing), is best suited for active, social seniors who value a bright, engaging environment and a visible, friendly staff. The residents described in the feedback tend to thrive on a robust calendar of activities, casual gatherings, and ongoing opportunities to socialize with peers. The memory-care option is highlighted as a meaningful component, with families noting warmth, attentiveness, and a welcoming atmosphere that helps residents settle in and feel at home. For families seeking a place where daily life centers on programs, companionship, and accessible entertainment, this community checks many of the right boxes. It is especially appealing to those who want a home that emphasizes lifestyle and connection alongside basic caregiving.
The strongest appeal lies in the staff’s manner and the organism of programming. Reviewers repeatedly praise the friendliness of caregivers and management, the energy of the activities team, and the variety of events, from live music to excursions and outings, designed to keep residents engaged all day. The one-bedroom apartments, often described as comfortable with pleasant views, add to a sense of autonomy within a warm setting. Dining is frequently praised as flavorful, with residents appreciating the opportunity to enjoy well-prepared meals within a social, restaurant-like dining rhythm. The environment itself tends to be described as welcoming and clean, with plenty of natural light and a courtyard vibe that invites outdoor enjoyment when conditions allow. In short, the community supports a social, active senior lifestyle.
Yet the reviews do contain meaningful caveats that cannot be ignored. A few families report real frustrations around operational hiccups, instances of missed or mishandled laundry, and inconsistent meal quality that can clash with dietary restrictions, including salt considerations for kidney issues. Some reviewers raise questions about staffing and training, suggesting that turnover or uneven coverage can translate into lapses in care or responsiveness. There are also disquieting anecdotes about cleanliness and upkeep in a particular unit, with aging facilities and specific concerns about odor and surface cleanliness cited by some families. While these louder negative voices are not universal, they signal that consistency may vary by shift and day, a factor families should probe directly during visits.
Despite these concerns, the core advantages, an active culture, engaged staff, and a strong sense of community, often outweigh the drawbacks for residents who prize social living and structured activity. The positive experiences frequently center on genuine warmth from aides and nurses, a calendar packed with meaningful options, and moments of pride and joy, such as resident performances or scenic outings. The memory-care offering, described as robust and thoughtfully designed, provides reassurance to families seeking specialized support without sacrificing the overall community feel. For residents who thrive on ongoing engagement and prefer a setting where companionship is part of everyday life, these strengths form a compelling offset to potential service gaps.
However, a decision for this community should consider whether the care needs align with the observed variability. If a resident requires near-constant, highly specialized medical attention, or if consistent housekeeping and strict dietary accommodations are non-negotiable, alternatives may be worth exploring. Families should not assume uniformity across floors or shifts; instead, ask pointed questions about staffing patterns, response times, and daily routines for both independent-living-adjacent residents and those in memory care. It is prudent to request a live tour of the memory-care wing, observe the dining flow during peak hours, and speak with several current residents about day-to-day experiences. A careful review of the facility’s policies on laundry, meal customization, and cleanliness standards will reveal whether the reported concerns are isolated or representative of ongoing operations.
In practical terms, this community earns credibility for families who value vitality, social connectivity, and attentive care within a warm, engaging setting. The pros, friendly, capable staff; abundant activities; welcoming spaces; and a meaningful memory-care option, provide a solid platform for a rich, participatory senior living experience. The main caveats revolve around occasional inconsistencies in meals and housekeeping, and the possibility that staffing coverage may fluctuate. For families with budgets and expectations aligned to a high-energy, community-first environment, the Oak Hill Terrace/Oakwood Crossing option is a strong candidate. For those prioritizing rigid dietary control, meticulous housekeeping, or uniform care across all shifts, it is wise to compare alternatives or insist on transparent, current assurances from the leadership team before making a final commitment.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.CHCS Oakwood Crossing Adult Family Home is an assisted living community located in Waukesha, WI. This community offers a wide range of amenities and services to support the needs of its residents.
The community features a spacious dining room where residents can enjoy delicious meals prepared by the staff. The entire facility is fully furnished, providing a comfortable and home-like environment for residents. There is also a beautiful garden and outdoor space where residents can relax and enjoy the outdoors.
Housekeeping services are provided to ensure that each resident's living space is clean and well-maintained. The community also offers move-in coordination services to assist new residents in transitioning to their new home.
Residents have access to a telephone as well as Wi-Fi or high-speed internet, allowing them to stay connected with loved ones and engage in online activities.
Care services provided at CHCS Oakwood Crossing include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that residents receive the necessary medical care. Specialized care is available for those with diabetes or other dietary restrictions. Medication management services are provided to help residents effectively manage their medications.
Transportation arrangements are made for medical appointments, and transportation to doctors' appointments is also available.
In terms of nearby amenities, there are six cafes, three parks, twelve pharmacies, ten physicians' offices, twenty-five restaurants, two places of worship, one theater, and one hospital all within close proximity to the community.
Overall, CHCS Oakwood Crossing Adult Family Home provides a welcoming environment with a variety of amenities and care services designed to meet the needs of its residents.
Chcs Oakwood Crossing Adult Family Home is located at 419 Century Oak Drive, Waukesha, WI 53188 in Waukesha County, Wisconsin
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