421 Century Oak Drive, Waukesha, WI 53188
For more information about senior living options: (844) 490-3973
Mission Creek is described as a warm and welcoming community that truly cares for its residents. The staff are consistently kind, attentive, and dedicated to providing excellent care in both assisted living and memory care. The dining program is praised for delicious meals, with Chef Anthony Garcia engaging with residents and getting meals right. There are abundant activities and events that keep residents active and social. The move-in process is seamless, with admissions staff providing helpful and informative support. The facility is bright, spacious, and inviting, with comfortable suites and welcoming common areas. Staff members such as Rachel, Kat, Kaley, Kaylee, and others are highlighted as friendly, patient, and caring. Oktoberfest and other celebrations create a lively, enjoyable atmosphere for residents and families. The sunroom and other communal spaces are described as accommodating for gatherings and celebrations. Residents and families consistently express gratitude and a sense of being at home at Mission Creek.
The management team is a joke. The hallways often smell like human waste coming from the residents' rooms. Turnover is very high, and the longest-tenured staff are described as lazy. There are frequent call-ins, and management won't stay to help when understaffed. Residents pay tons of money for a handful of lazy employees and an even lazier management team. The facility is extremely understaffed and care-givers are unresponsive in emergencies. There is no management in place to solve resident issues. The quality of food is industrial quality and does not fit residents' needs. The cost of living is over $5,000 a month for low-quality care. Call buttons are answered extremely slowly or not at all; families report hours-long waits. Staff were extremely rude and communication with families was lacking. It promised the moon but provided nothing, with a resident's call button ignored for hours.Maplewood Crossing in Waukesha is best suited for seniors who prize a lively, socially active environment with plenty of programming and a strong dining experience. This community tends to fit residents who want to stay engaged through regular activities, events, and casual gatherings, and who value a home-like atmosphere with bright common spaces and ample opportunities to interact with staff and fellow residents. It works best for individuals who can benefit from structured enrichment, enjoy communal dining, and appreciate a wellness-forward culture where caregivers take time to know residents' preferences and routines.
Those who should consider alternatives are families whose priority is consistently reliable staffing and highly predictable, tightly supervised care. The reviews reveal a clear split: when staffing is stable and leadership responsive, residents thrive on engagement and warmth; when staffing gaps widen - especially on weekends or during shift changes - quality of care and communication can suffer. For loved ones needing meticulous medical oversight, rapid call-button responses, or tight administrative coordination, the reported variability raises red flags. Families worried about long-term safety, incident follow-up, or clear, proactive family communication may want to explore other options with stronger track records in these areas.
On the positive side, the strongest draws are the depth of social programming and the quality of the dining experience. Residents respond well to a robust activity calendar, with staff who appear genuinely engaged and friendly, and with meals that many families describe as enjoyable and customizable. The dining program, led by a competent chef and dining director, often feels like a social center in itself, where residents can enjoy meals, specials, and even events like themed celebrations. The environment grants meaningful opportunities to socialize, celebrate, and participate in shared moments, which can markedly elevate mood and overall satisfaction for residents who value connection.
Yet the main drawbacks are not minor. Understaffing and turnover surface repeatedly as notable concerns, sometimes translating into delayed assistance, limited one-on-one attention, and inconsistent care routines. Calls for help can be slow to be answered during busy periods, and administrators or leadership are described in some accounts as difficult to reach or slow to respond. The combination of high resident volume, staffing gaps, and leadership turnover can create a perception of instability, with some families reporting serious incidents and calling into question accountability and follow-through. Cleanliness and maintenance issues also appear in a portion of reviews, alongside occasional reports of poor communication after a crisis.
The key pro-offers-consistency question comes down to personal priorities. When social vitality, compassionate daytime caregiving, and a strong cuisine program align with a family's goals, Maplewood Crossing can offset several drawbacks through daily life enrichment and personal connection. For residents who thrive on activity and interaction, the positives can produce a meaningful, enjoyable daily rhythm that counterbalances gaps in administration or weekend staffing. However, for those whose top priorities include unwavering staffing reliability, rigorous safety standards, and transparent, proactive governance, the downsides may outweigh the benefits. The reality is a mixed picture: warmth and engagement on one side, systemic fragility on the other.
Practical guidance for decision-making is clear. Schedule multi-time visits to observe real-time operations, including weekends and evenings when problems are often most visible. Probe staffing ratios and turnover rates, ask how call-bell responsiveness is tracked, and request concrete examples of recent issue resolutions. Request straight answers about how safety incidents are investigated, how families are notified, and how care plans are updated after changes in health status. Inquire about the admissions process, the availability of memory-care specialization, and the team's approach to holistic well-being versus reactive problem-solving. Finally, compare pricing with similarly equipped communities, confirm what is included in monthly costs, and ask for references from current residents or families. If Maplewood Crossing demonstrates steady staffing, transparent leadership, and a sustained track record of safe, responsive care, it becomes a compelling option for families seeking a vibrant community with real heart. If not, several alternatives in the region may offer a more predictable balance of care quality and governance.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (21 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Chcs Maplewood Crossing Adult Family Home in Waukesha, WI is a comfortable and inviting assisted living community. With a range of amenities and care services, residents can enjoy a worry-free lifestyle while receiving the support they need.
The dining room provides a pleasant atmosphere for meals, and residents can also take advantage of the option to have their apartments fully furnished. Outdoor space and garden areas allow residents to relax and enjoy nature. Housekeeping services ensure that the community remains clean and well-maintained.
Move-in coordination is provided to make the transition into Maplewood Crossing as smooth as possible. Residents have access to both telephone and Wi-Fi/high-speed internet services, enabling them to stay connected with loved ones.
The compassionate staff at Maplewood Crossing offers assistance with activities of daily living such as bathing, dressing, and transfers. They work closely with health care providers to coordinate care for each resident's specific needs. Special dietary restrictions are catered for, including diabetes diets, ensuring that residents' nutritional needs are met.
In terms of convenience, transportation arrangements can be made for medical appointments, and there are nearby pharmacies should any medication needs arise.
Residents can look forward to engaging in scheduled daily activities designed to promote socialization and enjoyment. Additionally, there are several cafes, parks, restaurants, places of worship, theaters, physicians' offices, and even a hospital located conveniently near the community.
With its comprehensive amenities and care services along with its close proximity to various amenities in the surrounding area, Chcs Maplewood Crossing Adult Family Home provides a supportive environment where residents can thrive and enjoy their golden years.
Chcs Maplewood Crossing Adult Family Home is located at 421 Century Oak Drive, Waukesha, WI 53188 in Waukesha County, Wisconsin
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