Information last verified:
301 Crestwood Drive, Waukesha, WI 53188
For more information about senior living options: (844) 490-3973
The staff are well-trained and friendly, providing quality care to their patients. The facility is nice. The facility is very clean and professional. The staff are very nice for those who need this type of treatment.
The management is horrible and the place has gone downhill since last year. Floor staff are overworked, stressed, and underpaid. The owners care only about money to line their pockets. They do not send loved ones there; the facility is extremely short-staffed in both day programs and residential. The temp service used is horrible and does not provide adequate care; they do the bare minimum. Multiple residential houses owned by NS had bed bugs, with terrible staff and clients that attack each other, and management doesn’t do anything.Next Step In Residential Services Crestwood in Waukesha is best suited for families that prioritize a clean, professional setting with well-trained aides and friendly staff who can deliver steady care in a structured environment. The building and common areas come across as orderly and the staff noted as courteous and capable by many residents and families. This community can work well for residents who want clear routines, approachable frontline caregivers, and a calm, disciplined atmosphere. It is not, however, a universal fit: those who demand unwavering leadership stability and consistently strong corporate oversight should scrutinize this option more closely before committing.
On the positive side, the strongest case for Crestwood rests on the visible quality of the care team and the environment. Several reviews highlight well-trained, friendly staff who provide quality care, and a consistently clean, professional presentation. When the staff are at their best, residents experience attentive assistance and a respectful, supportive tone from caregivers. For families seeking a facility where caregivers present as competent, the day-to-day experience can feel reassuring, particularly in routine tasks and scheduled activities where dependable staff behavior matters.
Still, the most consequential concerns surface around management and consistency. A recurring thread among critics is that management has deteriorated or become detached from day-to-day realities, with reports of overworked floor staff, underpayment, and a sense that leadership prioritizes the bottom line over staffing stability or resident wellbeing. The same voices point to staffing instability, reliance on temporary help, and a perception that issues are not addressed promptly. These factors amplify risk: when there is high turnover or weak oversight, even a clean facility with kind faces can become unstable for residents who rely on predictable routines and immediate escalation when problems arise.
The bedrock tension between favorable staff interactions and fragile organizational stability ultimately shapes what Crestwood can realistically deliver. The pros, clean facilities, consistently courteous frontline workers, and professional presentation, are meaningful and can translate into workable daily living for many residents. However, they do not fully offset core drawbacks: if leadership falters, if short-staffing becomes chronic, or if safety concerns emerge among residents, the overall experience can deteriorate quickly. In practical terms, families should view Crestwood as a strong option only if current leadership and staffing levels are verified as solid, with transparent processes for addressing conflicts, safety incidents, and vendor staffing reliability.
For families evaluating options, an intentional, hands-on vetting process is essential. Schedule a direct tour with the administrator, ask to see current staffing ratios across shifts, and request recent incident summaries or quality assurance reports. Speak with residents and families currently connected to the community to gauge whether concerns about management and safety persist in daily life. Inquire about the facility’s approach to bed bug history, preventive maintenance, and how they handle resident-to-resident conflicts or etiology of aggression. Clarify how temp staffing is integrated, and what safeguards exist to maintain continuity of care when shifts change. These steps separate promising environments from those that merely look polished on the surface.
In the end, Crestwood can be a solid fit for families who can verify stable leadership, robust oversight, and a commitment to consistent staffing, all while valuing a clean, respectful living environment. For those with heightened sensitivity to administrative stability, ongoing staff shortages, or safety incidents, alternatives deserve serious consideration. The right choice hinges on disciplined due diligence: confirm leadership accountability, probe staffing reliability, and insist on transparent reporting. When those elements align, Crestwood stands as a credible, practical option; when they do not, the gap between promise and performance widens, and the search should move to providers with demonstrably steadier governance and fewer red flags.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (20 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Next Step In Residential Services Crestwood in Waukesha, WI is a board and care home that provides exceptional residential services to seniors in a comfortable and nurturing environment.
Our community offers a range of amenities to enhance the quality of life for our residents. They can enjoy delicious meals in our dining room, which accommodate special dietary restrictions. The living spaces are fully furnished, providing a cozy and welcoming atmosphere. Our beautiful garden and outdoor space allow residents to relax and connect with nature. Housekeeping services are provided to ensure that the environment is always clean and well-maintained.
We understand that transitioning into a new home can be challenging, so we offer move-in coordination services to make the process as seamless as possible. Residents can stay connected with their loved ones through access to telephone services and Wi-Fi/high-speed internet.
Our dedicated staff is committed to providing personalized care services tailored to meet each resident's unique needs. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. We also coordinate with healthcare providers to ensure that all medical needs are met, including medication management and diabetes diets.
Residents can engage in scheduled daily activities designed to promote socialization, engagement, and overall well-being. Additionally, our convenient location offers easy access to various amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
At Next Step In Residential Services Crestwood, we strive to create an assisted living community where residents feel safe, comfortable, and supported while enjoying an active and fulfilling lifestyle.
Next Step In Residential Services Crestwood is located at 301 Crestwood Drive, Waukesha, WI 53188 in Waukesha County, Wisconsin
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