301 Crestwood Drive, Waukesha, WI 53188
For more information about senior living options: (844) 490-3973
The staff are well-trained and friendly and provide quality care to their patients. The place is nice. The environment is very clean and professional. The staff are very nice for those who need this type of treatment.
Horrible management. The place has gone downhill since last year. Floor staff are overworked, stressed and underpaid. The owners do not care except about the money to line their pockets. They are extremely short-staffed in both day program and residential. The temp service they use is horrible and does not provide adequate care. They do the bare minimum. Multiple NS-owned residential houses had bed bugs, terrible staff, and clients that attack each other; management does nothing.A range of experiences is reflected in the comments about this facility, painting a picture that is anything but uniform. On one hand, reviewers describe a facility with harsh criticisms aimed at management and staffing, while on the other hand, several notes praise the people who work there and the environment they provide. The contrast suggests that while some guests and families have had positive experiences, others have encountered serious operational and safety concerns.
Many reviews focus on negative leadership and financial priorities. One account characterizes the management as horrible and accuses the owners of caring only about money, implying that the leadership is more concerned with profits than with the well-being of the people who rely on their services. There is a persistent warning that the place has declined since the previous year, with floor staff described as overworked, stressed, and underpaid. The message carried by these comments is that the systemic issues start at the top and trickle down to the day-to-day care that residents and clients rely on.
Staffing and safety are central themes in the negative feedback. Reviewers emphasize that both the day program and residential components are extremely short-staffed, which compounds the stress and compromises the level of care provided. A temp service used by the facility is described as inadequate, with claims that they do the bare minimum rather than providing the attentive support expected in a care setting. The combination of short staffing and an unreliable temporary workforce is presented as a red flag for families and visitors who worry about the safety and quality of care.
There are also serious, specific allegations about safety incidents within the residential houses owned by the organization. Some reviewers report bed bugs across multiple residential locations, while others describe a problematic environment where clients may attack each other. In these accounts, management is portrayed as unresponsive or ineffective, compounding concerns about how such incidents are handled and whether residents receive appropriate intervention and protection.
Despite the breadth of negative feedback, the collection also includes distinctly positive remarks. Several reviewers highlight well-trained, friendly staff who provide quality care to their patients. Terms like "well trained," "friendly," and "quality care" appear in multiple supportive comments, suggesting that when things go right, the staff deliver a commendable level of service. Other remarks describe the facility as a nice, clean, and professional place, with statements such as "nice place," "very clean and professional," and "very nice staff for those who need this type of treatment." These comments indicate that the environment and certain staff members can leave a favorable impression.
The juxtaposition of praise and criticism points to a broader reality: experiences are not uniform. It seems that some days and some teams within the organization operate at a high standard, offering attentive, compassionate care and a safe, well-maintained setting. At other times, systemic issues - staffing shortages, management decisions, and concerns about safety and accountability - dominate the narrative. This inconsistency can leave families and clients uncertain about what to expect and may necessitate careful due diligence before engaging with the facility.
In summary, the reviews present a nuanced picture: serious concerns about management and staffing challenges, safety and behavior issues within residential environments, and the use of an underperforming temporary workforce, all juxtaposed with praise for certain well-trained, friendly staff and a clean, professional atmosphere. Anyone considering this facility would benefit from weighing these mixed signals, seeking current firsthand experiences, and perhaps visiting to observe staffing levels, safety protocols, and the overall environment firsthand before making decisions about care for a loved one.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (20 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Next Step In Residential Services Crestwood in Waukesha, WI is a board and care home that provides exceptional residential services to seniors in a comfortable and nurturing environment.
Our community offers a range of amenities to enhance the quality of life for our residents. They can enjoy delicious meals in our dining room, which accommodate special dietary restrictions. The living spaces are fully furnished, providing a cozy and welcoming atmosphere. Our beautiful garden and outdoor space allow residents to relax and connect with nature. Housekeeping services are provided to ensure that the environment is always clean and well-maintained.
We understand that transitioning into a new home can be challenging, so we offer move-in coordination services to make the process as seamless as possible. Residents can stay connected with their loved ones through access to telephone services and Wi-Fi/high-speed internet.
Our dedicated staff is committed to providing personalized care services tailored to meet each resident's unique needs. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. We also coordinate with healthcare providers to ensure that all medical needs are met, including medication management and diabetes diets.
Residents can engage in scheduled daily activities designed to promote socialization, engagement, and overall well-being. Additionally, our convenient location offers easy access to various amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
At Next Step In Residential Services Crestwood, we strive to create an assisted living community where residents feel safe, comfortable, and supported while enjoying an active and fulfilling lifestyle.
Next Step In Residential Services Crestwood is located at 301 Crestwood Drive, Waukesha, WI 53188 in Waukesha County, Wisconsin
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