2330 West Michigan Avenue, Waukesha, WI 53188
For more information about senior living options: (844) 490-3973
The rooms are nice and well-appointed. The grandfather liked the food. The Memory Care unit appears very clean, secure, and organized. The Memory Care unit has a 6-to-1 caregiver ratio. The facility is described as a great place at the beginning.
The nurse in the dining room was extremely rude. After delivering a package, exiting the facility was impossible for nearly 10 minutes as the nurse delayed with a card. The facility is described as having extremely poor management and a lack of care and compassion. Many aides reportedly have horrendous attitudes. The care in the memory ward is essentially non-existent, with staff not checking on residents during visits. A resident was found sitting at his door needing tissues, with no staff attending. On another occasion, a resident was found without pants and in a soiled bed for hours. There was an incident where a resident's door was shut, the room was very hot (upper 80s), and the resident sweated through clothes. Personal items frequently disappeared, with only a jacket returned after over a month; other items remained missing. Food served for a supposed low-sodium diet included potato chips and salted popcorn, causing water retention and swelling. The director of nursing reportedly insisted a grandmother be sent to the hospital against doctors' orders and then did not want her to return. The facility reportedly maintained a "do not return" list, refusing to take back a patient without notifying the family. Overall, the place is seen as only suitable for early dementia; once true care is needed, residents are effectively discarded.What emerges from these comments is a troubling pattern of experiences that begin with some surface-level positives but quickly reveal serious concerns about treatment, safety, and the overall quality of care. One reviewer recalls delivering a package to the facility and encountering a dining-room nurse who was described as one of the rudest people they have ever met. After the delivery, the person found themselves unable to exit the building and had to ask the same nurse for assistance. The response was slow and unhelpful: the nurse claimed she had to let them out but offered no real movement or urgency, returning with a card only after what felt like an excessive delay. This experience left a lasting impression of the staff's attitude and raised questions about how a facility should handle even routine procedures for visitors, let alone residents.
Beyond that single encounter, multiple reviewers paint a broader picture of staff conduct and management that many feel falls short of acceptable standards. The consensus across several accounts is that aides often display negative attitudes, and management appears to be extremely poor, with a recurrent sense that care and compassion are lacking. One review explicitly describes the facility as "absolutely one of the worst skilled nursing facilities" they have seen, a sentiment echoed by others who felt that the care culture was misaligned with residents' needs. The frustration is not limited to interpersonal interactions; it extends to perceived failures in accountability and consistency, leaving families to question how places with such reputations sustain themselves.
There is a recurring comparison to another facility, Kensington, which some reviewers acknowledge possesses nicer rooms or aesthetics but where care, in their view, is an altogether different matter. In particular, the memory ward is singled out for being notably lacking in care. Reviewers describe visiting during the few hours allotted or scheduled and repeatedly finding no one checking on residents. Specific anecdotes drive the point home: a resident left sitting at a door with a runny nose awaiting assistance with tissues, another found without pants and in a soiled bed for hours, and yet another where the temperature in the room was dangerously high, leaving clothes soaked in sweat. Items going missing - clothes, a hand-knit afghan, sheets - further fuel the sense that basic caregiving routines, supervision, and accountability are unreliable. The overarching takeaway is that while the facility may appear clean and well-organized on the surface, the lived experience for residents under the memory-care umbrella can be disheartening and frustrating for families who must intervene to ensure basic needs are met.
Difficulties with medical and dietary management surface in another set of reports. One reviewer describes a troubling contradiction between what a low-sodium diet was supposed to entail and what was actually served: potato chips, salted popcorn, and other high-sodium items continued to appear, contributing to water retention, swelling, and a breakdown of wound-healing processes on a grandmother's leg. The cardiologist reportedly issued orders to adjust a diuretic, but the directors of nursing supposedly pushed for hospital transfer and did not accept the medical plan. The hospital reportedly found no medical emergency, yet the facility would not allow the grandmother to return and even altered or removed notes in the system, resulting in a sense that procedures and patient records were being manipulated. The family describes a harrowing sequence in which the 96-year-old woman was kept out, then allowed back only for a brief weekend period, followed by a declaration that she would not be returned to "her home" without 30 days' notice. This account culminates in a verdict of "absolutely revolting" treatment toward a highly vulnerable resident and reflects broader concerns about how medical directives and family communication are handled in the facility's administrative culture.
Two other reviews recount administrative friction that compounds the care issues. In one case, Linden Court allegedly sent a grandmother to the hospital against her doctors' orders and did not admit her, with no family notification about the do-not-return status. The lack of transparent communication around admission decisions and hospital transfers left relatives anxious and uncertain about what would happen next. The pattern described here is not about a single misstep but about a broader approach to crisis management in which families must actively track communications and outcomes rather than relying on facility staff to coordinate, inform, and advocate for the resident's medical needs.
There is, conversely, a more nuanced view that acknowledges initial appeal. One reviewer notes that the facility can feel like a good place at the outset, especially for residents in the middle stages of dementia or Alzheimer's. The caveat is stark: once real, ongoing care becomes necessary, many reviewers feel the facility may not be equipped to meet those escalating needs. In this perspective, the memory-care unit is described as appearing clean, secure, and organized, with a 6-to-1 caregiver-to-resident ratio that, on the surface, seems sufficient. Nevertheless, the same reviewer warns that the facility's approach shifts once a resident requires more intensive assistance with continence, eating, or other daily tasks - conditions that often define the later stages of progressive cognitive decline. The blunt takeaway is that the facility may work for a narrow window of need, but families should prepare for the possibility that more comprehensive care will be outsized relative to expectations or promises.
Taken together, these reviews present a troubling mosaic of experiences that revolve around respect, safety, and the adequacy of care. The recurring threads include unprofessional staff attitudes, inconsistent or inadequate caregiver presence, and serious concerns about medical and dietary management, including the handling of low-sodium regimens and the escalation of hospital transfers. Families express a deep sense of needing to monitor residents closely, and some even advocate for installing cameras or insisting on more rigorous oversight to protect loved ones. While there are mentions of well-appointed rooms and some elements that appear to be well-run, the emphasis across accounts is on the risk of neglect or mismanagement, particularly for residents in the later stages of dementia who require sustained, compassionate, and highly responsive care.
For anyone considering this facility, the takeaways are clear: the physical environment may be pleasant, but the care culture and administrative practices raise serious questions about whether residents' daily needs and safety will be consistently met. The experiences shared here suggest that families should proceed with extreme caution, plan to be actively involved, and explore alternative options if possible. While a few reviewers acknowledge moments of adequate or better-than-expected care in certain contexts, the prevailing sentiment is that the facility's strengths do not uniformly translate into reliable, compassionate, and comprehensive care for every resident - especially those with advanced dementia or complex medical needs.
24 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (19 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lindencourt Waukesha is an assisted living community located in the beautiful city of Waukesha, WI. Our community offers a wide range of amenities and care services to ensure that our residents live a comfortable and fulfilling life.
In terms of amenities, we provide cable or satellite TV, allowing residents to enjoy their favorite shows and movies. Our dining rooms are spacious and provide a pleasant environment for meals. Each apartment is fully furnished, making it easy for residents to settle in and feel at home. We also have a lovely garden where residents can relax and enjoy nature. Housekeeping services are provided to ensure that the community remains clean and tidy.
For those who like to cook, we offer kitchenettes in each apartment so residents can prepare their own meals if they wish. Move-in coordination is available for a smooth transition into our community. Outdoor spaces are available for residents to enjoy fresh air and engage in outdoor activities. Telephone services are provided along with Wi-Fi/high-speed internet access.
Our dedicated care team provides 24-hour supervision to ensure the safety and well-being of our residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. We also coordinate with health care providers to ensure that our residents receive proper medical attention when needed.
We understand the importance of maintaining a healthy diet, which is why we offer diabetes diets, special dietary restrictions, meal preparation, and service. Medication management is also provided to ensure that medications are taken as prescribed.
At Lindencourt Waukesha, we prioritize mental wellness by offering a comprehensive mental wellness program. Transportation arrangements for medical appointments are made for our residents' convenience. Scheduled daily activities keep our residents engaged and entertained.
Our prime location provides easy access to various amenities nearby. There are three cafes, three parks, ten pharmacies, five physicians' offices, 25 restaurants, one place of worship within close proximity to our community. Additionally, there is a hospital nearby for any healthcare emergencies.
Overall, Lindencourt Waukesha offers a comfortable and supportive environment for seniors in need of assisted living services. We strive to provide exceptional care and a vibrant community for our residents to thrive in.
Lindencourt Waukesha is located at 2330 West Michigan Avenue, Waukesha, WI 53188 in Waukesha County, Wisconsin
Linden Court-Waukesha
Waukesha, WI
Some caregivers showed genuine dedication and potential for quality, dignified care.
Lodges At Lindengrove
Waukesha, WI
24/7 supervision with personalized care in furnished lodges, dining options, and easy access to nearby medical services.
Summit Woods
Waukesha, WI
Well-maintained facilities, friendly staff, and robust activity/health services.
Hil Greenmeadow
Waukesha, WI
Compact, fully furnished assisted living with 24/7 supervision, meals, medication management, and medical transport.
St Coletta Of Wi Grace Home Adult Family Home
Waukesha, WI
Intimate, home-like setting with personalized care and engaging activities.
St Coletta Of Wi St Julian Adult Family Home
Waukesha, WI
Small, intimate setting with personalized care.
Mission Creek
Waukesha, WI
Clean, spacious rooms with private baths; engaging activities and good dining in a smaller, personal community.
Mission Creek costs
Mission Creek reviews
Mission Creek images
Oak Hill Terrace Senior Living
Waukesha, WI
Spacious apartments with an active social calendar
Oak Hill Terrace Senior Living reviews
Oak Hill Terrace Senior Living images
Heritage Court Waukesha
Pewaukee, WI
Friendly, attentive staff; engaging Activities Director; high-quality meals; clean, well-maintained facility with a secure courtyard.
Heritage Court Waukesha costs
Heritage Court Waukesha reviews
Heritage Court Waukesha images
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
Comprehensive Residential Support and Assisted Living Solutions for Individuals with Disabilities
The article examines the complexities of assisted living for individuals with disabilities, emphasizing the need for tailored care solutions that enhance quality of life and social inclusion, while addressing financial challenges and advocating for community integration. It discusses various housing options, the importance of financial assistance through public benefits, and highlights trends towards integrated and technology-driven solutions in disability-focused housing.
