Willow Pointe Memory Care

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Willow Pointe Memory Care

Willow Pointe Memory Care

143 Prairie Oaks Drive, Verona, WI 53593

For more information about senior living options: (844) 490-3973

3.8 from 10 reviews
5 stars
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Assisted Living Memory Care

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    Overall Review of Willow Pointe Memory Care

    Pros

    • pro The staff are kind, caring, and attentive, greeting residents by name and promptly meeting their needs.
    • pro Residents are engaged in meaningful activities and treated with dignity and respect, never spoken to condescendingly.
    • pro The facility is beautiful and resort-like, with large, spacious bedrooms and welcoming common areas that feel like home.
    • pro Caregivers consistently go above and beyond to ensure residents are clean, safe, and well cared for.
    • pro Families and residents alike feel seen, valued, and supported in a warm, welcoming, home-like environment.
    • pro Security measures are in place to protect residents, including controlled access and door alarms.

    Cons

    • pro An unlocked door allowed the resident to leave in the middle of the night, and staff did not know he was missing.
    • pro The facility admitted the door was left unlocked and showed little concern for safety.
    • pro All staff were unprofessional and rude.
    • pro They did not follow safety protocols and had no idea about medication dispensing; incredibly dangerous.
    • pro The reviewer urged that the facility be shut down due to verbal, mental, and physical abuse.
    • pro One reviewer warned others not to bring a loved one there and to beware of the facility.

    Review

    The Legacy at Noel Manor is a place that provokes strong, overlapping emotions. For many families, it represents a beacon of compassionate care and peaceful days for loved ones with memory loss; for others, it becomes a warning about how quickly safety and trust can feel breached. The accounts share a single thread: Noel Manor can be an anchor of dignity and warmth, but it can also expose serious concerns about safety and staff conduct. Taken together, they sketch a complex portrait of a memory care community that many families come to see as a home, while others caution prospective residents to probe deeply before choosing it.

    One family's decision to place a loved one at Noel Manor emerged from a personal, urgent crisis. After traveling from North Carolina to Wisconsin in early July, they learned that their cousin, recently diagnosed with a terminal brain tumor, would need a memory care setting. In the weeks that followed, they visited several facilities, determined to find a place that combined professionalism, cleanliness, and a sense of humanity. A patron's strong recommendation, plus a tour with Kelsey Bakken that revealed a resort-like atmosphere - the spacious rooms, the main dining and sitting areas, and residents who appeared genuinely happy - sealed the decision. The family noticed how Kelsey engaged with residents by name, touching shoulders or hands, and attending to questions with evident care and respect. They moved forward with a deposit and a goal of securing acceptance, a process that took almost three weeks, culminating in the move on August 8. Initially anxious about leaving him after the move, the family soon observed that his attitude improved; staff attention, cleanliness, and a sense of normalcy helped him settle in and feel "seen" and cared for, almost from day one.

    Central to the positive portrayal of Noel Manor in this narrative is the staff's approach to residents. The family highlighted how the team treats people with dignity, never talking down to them and making efforts to include everyone in activities. The facility's physical design - security measures such as a double-door locking system with alarms and door locks on each room - is described as supporting safety without compromising the residents' sense of autonomy. The family's experience suggested that care extended beyond basic tasks; it involved daily acts of attention, respect, and personal recognition. The sense of community became palpable, with the staff becoming like an extended family and the cousin's overall condition improving as a result of consistent, compassionate care.

    Other positive voices reinforce the same themes: a comfortable environment where memory care residents can be observed in a respectful, unobtrusive way; activities designed to engage without causing confusion; and a culture in which residents are greeted warmly upon return and where staff feel empowered to respond to needs before being asked. Some reviewers speak of a place that feels like home because of the warmth of the people who work there and the way they remember and honor each resident's preferences and idiosyncrasies. In these accounts, the Legacy at Noel Manor emerges as a community where caregivers are attentive, smiling, and engaged - creating a reassuring sense of security for both residents and their families.

    Yet the collective picture would be incomplete without the sharp counterpoint provided by others' experiences. One reviewer recounted a terrifying incident in which a loved one in memory care was able to leave the building through an unlocked door in the middle of the night. The family received a call from the Verona Police after a private citizen reported seeing the resident attempting to cross a highway, and the resident missed a meal as a consequence. In this account, the facility admitted the door was unlocked and criticized the staff as unprofessional and dismissive of safety concerns. The reviewer questioned the facility's handling of medications and labeled the environment as dangerous, suggesting that some reviewers view a number of positive remarks as coming from within the staff rather than from residents or families who have experienced firsthand risk. The tone is loud and unequivocal: do not trust this place, and beware of unsafe protocols.

    Other comments echo a more balanced but still mixed sentiment. Some describe Noel Manor as a comfortable, safe, and warmly supervised environment where memory care residents can be watched discreetly and engaged with meaningful activities. Phrases like "a home" and "compassion, dignity, and empathy" appear frequently, and prospective families are encouraged to see for themselves. Still others voice strongly favorable verdicts, praising the staff's attentiveness, the welcoming atmosphere, and the sense that staff members know each resident's likes and dislikes. In these voices, the community is described as beautiful, well-run, and full of opportunities for meaningful interaction and personal connection.

    Taken together, these reviews present a landscape of both promise and caution. The Legacy at Noel Manor appears to have a robust appeal: a well-appointed facility, a staff that can be both warm and proactive, and a culture that can make families feel that their loved ones are valued and safe. At the same time, the most serious concerns raised - an unlocked door leading to a missing resident, questions about safety protocols and medication handling, and accusations of unprofessional conduct - underscore the importance of due diligence. Families considering Noel Manor are encouraged to visit in person, to ask direct questions about safety measures, staff training, and incident reporting, and to speak with current residents and their families about daily experiences.

    Ultimately, Noel Manor's legacy for many is one of grace under pressure and heartfelt care, a place where a loved one can be treated with respect and kindness and where staff strive to make everyday moments meaningful. For others, the facility represents a cautionary tale about safety gaps and the need for rigorous adherence to protocols. In the end, the stories converge on a shared truth: memory care is a deeply personal journey, and the right fit hinges on a staff's ability to blend professional competence with genuine humanity, to keep residents safe while preserving their dignity, and to foster an environment where families feel confident in the care their loved ones receive.

    Features

    Housing

    • 20 resident community capacity 20 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

    Amenities

    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Dane County Regional (14 miles away) Dane County Regional (14 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Willow Pointe Memory Care in Verona, WI is an assisted living community that specializes in providing care for individuals with memory impairments. Our trained staff is available 24 hours a day to provide supervision and assistance with activities of daily living such as bathing, dressing, and transfers.

    We offer a range of amenities to enhance the comfort and well-being of our residents, including a beauty salon for grooming needs, cable or satellite TV for entertainment, and devotional services off-site for spiritual support. Our spacious dining room provides delicious meals tailored to meet special dietary restrictions.

    Residents can enjoy our fully-furnished accommodations that are designed to promote independence and safety. Indoor common areas are available for socializing with fellow residents, while outdoor spaces allow for fresh air and relaxation. Each room is equipped with a kitchenette, telephone, and Wi-Fi/high-speed internet access.

    At Willow Pointe Memory Care, we prioritize the mental wellness of our residents through our specially designed program. Our dedicated team works closely with healthcare providers to ensure comprehensive coordination of care. Medication management and transportation arrangements to medical appointments are also provided.

    Our community is conveniently located near various amenities in Verona. There are several cafes, parks, pharmacies, restaurants, places of worship, theaters, physicians' offices, and even a hospital nearby. We also organize community-sponsored activities and scheduled daily activities to engage our residents in social interactions and maintain an active lifestyle.

    Choose Willow Pointe Memory Care in Verona, WI for exceptional memory care services in a warm and comfortable environment that promotes independence and well-being.

    Nearby Places of Interest

    This area of Verona, Wisconsin offers a variety of amenities and services that make it an attractive option for senior living. With several restaurants nearby such as Draft House Bar & Restaurant, McDonald's, and Sugar River Pizza, residents have plenty of dining options to choose from. In terms of healthcare, there are multiple physicians' offices including Meriter Medical Clinics and UW Health Verona Clinic, as well as pharmacies like Walgreens and Walmart Pharmacy within close proximity. Additionally, the area features several parks such as Badger Prairie Park and Veterans Park for outdoor recreation opportunities. For entertainment, seniors can visit theaters like AMC Fitchburg 18 or Point Cinema Madison, Wi. Overall, this part of Verona provides convenient access to essential services and recreational activities for older adults looking to settle down in a vibrant community.

    Restaurants

    • Draft House Bar & Restaurant (0.2 miles)
    • McDonald's (0.8 miles)
    • Arby's (0.9 miles)
    • Jimmy John's (0.9 miles)
    • The Sow's Ear (1 miles)
    • Sugar River Pizza (1.1 miles)
    • Cahoots (1.2 miles)

    Places of Worship

    • West Madison Bible Church (0.7 miles)
    • Good Shepherd Lutheran Church (1.4 miles)
    • Heritage Congregational Church (2.3 miles)

    Physicians

    • Meriter Medical Clinics (0.9 miles)
    • UW Health Verona Clinic (1.4 miles)
    • Advanced Madison Eye Care (2.7 miles)
    • Newstart, Outpatient Services (3.1 miles)
    • Westside Family Pet Clinic (3.7 miles)
    • 21st Century Oncology (3.7 miles)
    • Sokol Advanced EyeCare (3.9 miles)

    Pharmacies

    • Walgreens (0.9 miles)
    • Verona Hometown Pharmacy (1 miles)
    • Home Town Pharmacy (1 miles)
    • Walgreens (1.9 miles)
    • Walgreens (3.4 miles)
    • Walmart Pharmacy (3.4 miles)
    • Walgreens (4 miles)

    Parks

    • Badger Prairie Park (1.1 miles)
    • Veterans Park (1.2 miles)
    • Thompson Park (1.2 miles)
    • Flagstone Park (1.5 miles)
    • Blue Mound State Park (1.7 miles)
    • Fireman's Park (1.8 miles)
    • Pilgrim Park (2.7 miles)

    Cafes

    • Grace Coffee (1.6 miles)
    • Epic - Cassiopeia (2 miles)
    • Starbucks (4.1 miles)
    • Panera Bread (4.8 miles)
    • Paoli Schoolhouse Shops & Cafe (5.2 miles)
    • Moka (6 miles)
    • Starbucks (6 miles)

    Theaters

    • AMC Fitchburg 18 (3.4 miles)
    • Point Cinema Madison, Wi (3.8 miles)

    Hospitals

    • Cell Line Genetics (4.6 miles)

    Frequently Asked Questions

    Where is Willow Pointe Memory Care?
    Does Willow Pointe Memory Care provide care for residents with dementia or Alzheimer's disease?

    Nearby Communities

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    • reminiscence therapyExploring the Power of Reminiscence Therapy for Individuals With Dementia

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    • reminiscence therapyAn In-Depth Look at Reminiscence Therapy in Dementia Care

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