3660 East Denton Avenue, Milwaukee, WI 53235
To contact a resident: (414) 486-1008
For more information about senior living options: (866) 208-4318
Matthews Of Saint Francis I Costs & Pricing
Matthews Of Saint Francis I offers competitive pricing for its studio accommodations at $3,600 per month. This figure is notably lower than the average rates in Milwaukee County, which stand at approximately $3,841, as well as the broader state average of $3,999 for similar facilities. This positioning may make Matthews Of Saint Francis I an attractive option for individuals seeking quality care without straining their financial resources. The slight cost advantage suggests a commitment to providing affordable living solutions while maintaining a high standard of service within the community.
| Floor plans | Matthews Of Saint Francis I | Milwaukee County | Wisconsin |
|---|---|---|---|
| Studio | $3,600 | $3,841 | $3,999 |
Overall Review of Matthews Of Saint Francis I
Pros
It is described as a great organization, with an emphasis on loving thy neighbor.- Helping others is viewed as a gift to the greater community.
- Neighbors are encouraged to introduce themselves and discuss concerns as decent adults.
- The feedback includes positive ratings (4- and 5-star) and thumbs-up approvals.
Cons
The snow removal pushed snow onto the reviewerâs property and the sidewalk, creating a large drift that froze.- The manager is described as unprofessional, rude, sullen, argumentative, and downright miserable.
- Trish was accused of telling the reviewer to call corporate, seen as a sign of a shady outfit.
- The company is perceived as shady and hard to reach, with a warning that families should beware of their loved ones.
- The staff are labeled lazy, with a claim that employees post reviews on Google, and a call for a new owner or staff and more state citations.
- A rude employee allegedly hung up on the reviewer, prompting the question whether five-year-olds work there.
Review
Matthews Of Saint Francis I is best suited for families seeking a small, neighborly atmosphere where residents are encouraged to look out for one another and where social connection is a primary value. This community can deliver a sense of belonging and practical, informal support among residents and staff when things run smoothly. It is not a top pick for families whose decision hinges on consistently polished operations, precise care coordination, and superb customer service. Those criteria appear stronger at other options, and in such cases a different assisted-living environment should be the default consideration.
Those who require dependable, courteous management and prompt, respectful communication should seriously consider alternatives. Several reviews paint a picture of inconsistent professionalism and communication gaps that can complicate daily decisions and problem-solving. Accounts describe rude or unresponsive interactions with front-line staff and leadership, including a manager who was characterized as unprofessional by a neighbor, and a rude call experience in which a staffer hung up. When management culture is perceived as dismissive or reactive rather than proactive, the risk to residentsâ sense of security and to familiesâ peace of mind rises significantly.
The positive aspects that do appear, namely, a genuine sense of community and a neighborly ethos, do offer meaningful offset in certain contexts. A handful of reviews signal that the organization operates with good intent and that some residents experience favorable interactions with staff and fellow residents. For families prioritizing social engagement, informal networks, and a warm, community-driven environment, these elements can translate into meaningful daily quality of life. However, such advantages struggle to counterbalance the core concerns about reliability, consistency, and professional conduct that repeatedly surface in the feedback.
Operational missteps highlighted in the feedback are hard to overlook. A notable complaint involves snow removal that allegedly caused a hazard on neighboring property, accompanied by a report of unprofessional handling by a staff member. Other reviews describe a pattern of abrupt or discourteous communications, including a caller being told to âbyeâ over the phone and suspicions that some positive reviews may be generated by internal staff. Taken together, these anecdotes suggest a leadership and service environment where accountability, responsiveness, and a respectful customer experience may falter at crucial moments.
For families weighing a decision, concrete steps can help mitigate risk if this community remains on the short list. Request a clear, written service plan that outlines daily care procedures, response times, and escalation paths. Ask to meet the leadership team and observe interactions between staff and residents during a tour, noting whether communication is courteous, proactive, and respectful. Check current resident and family references about how issues are resolved and whether complaints are treated promptly. If possible, verify with the state or licensing agency for any citations and the facilityâs track record on corrective actions. And compare with other Milwaukee-area communities that emphasize staff training, consistent communication, and a reputation for dependable operations.
In the end, Matthews Of Saint Francis I offers a valuables that some families will prize: a warm, neighbor-first culture and potential for strong resident connections. Yet the recurring themes of management friction, inconsistent staff behavior, and operational hiccups suggest that this is not the best choice for those who demand unwavering professionalism and flawless service. Families with flexibility and a willingness to engage actively in oversight may find it workable, provided due diligence is done and expectations are aligned with what the community can consistently deliver. For others, the prudent path is to explore alternatives that prioritize a steadier administrative experience, clearer accountability, and more consistently respectful engagement with residents and families.
20 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Cats allowed
Dogs allowed
Activities on-site
Bath tubs
Beautician on-site
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor common areas
Respite or short term stays offered
Telephone
Wheelchair accessible showers
Wi-Fi/high-speed internet available
General Mitchell International (2 miles away)
24-hour call system
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Hospice waiver
Incontinence care
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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