3620/3660 E. Denton Ave, Saint Francis, WI 53235
To contact a resident: (414) 486-1008
For more information about senior living options: (866) 208-4318
Matthews of St. Francis Costs & Pricing
Matthews of St. Francis offers a competitive pricing model for its studio apartments, with a monthly cost of $3,069. This rate is notably lower than the average costs in Milwaukee County, which stand at $3,841, and even more economical when compared to the state average of $3,999 for similar accommodations. This positions Matthews of St. Francis as an attractive option for those seeking quality living arrangements without exceeding their budget, reflecting a commitment to providing accessible care and housing solutions within the community.
| Floor plans | Matthews of St. Francis | Milwaukee County | Wisconsin |
|---|---|---|---|
| Studio | $3,069 | $3,841 | $3,999 |
Overall Review of Matthews of St. Francis
Pros
The organization is described as great and a gift to the community for helping others.- Neighbors is praised as a positive force that promotes neighborly care and respectful dialogue.
- The tour is noted as good and informative, providing all the needed information.
- The care for the reviewer’s father is praised, with good food and active participation in activities.
- The staff are described as nice and caring toward residents’ needs.
- The community is valued for cleanliness and overall quality, leading to a recommendation for others.
Cons
The reviewer found the community immediately unsuitable for their loved one.- The on-site manager was described as unprofessional, rude, sullen, and downright miserable, with a neighbor warning families about how they were treated.
- The snow removal caused a large drift by pushing snow onto the neighbor’s property and the public sidewalk, which froze over.
- The manager was labeled shady, with the reviewer suggesting to call corporate and implying the outfit could not be trusted.
- A caller described a very clueless, rude employee who hung up, questioning whether young children were working there.
- The company was criticized as needing a new owner or new staff, with employees labeled lazy and accusations of fake reviews.
Review
Matthews of St. Francis is best suited for families who prioritize dependable daily care, solid meals, an active social calendar, and a clean, well-kept milieu at an approachable value. The hallmark here is genuine hands-on caregiving coupled with engaging activities and good housekeeping, which delivers concrete daily assurance for loved ones who need structure and companionship. This is not a facility pitched as flawlessly run; it functions in a space where strong day-to-day care and a welcoming community life can compensate for some administrative rough edges.
Carefully consider alternatives if administrative consistency and courteous front-office interactions are non-negotiable. Some families may require a facility where front-end communications are uniformly respectful, timely, and proactive in resolving concerns. In addition, places with a track record of stable leadership and smoother neighbor relations can feel more reliable for those who value predictable governance. If a seamless, friction-free customer service experience is essential, Matthews of St. Francis may fall short of that standard.
The core pros, high-quality personal care, good-tasting, satisfying meals, an active activities slate, and clean surroundings, offer meaningful offset to several notable cons. Families report that the caregivers are attentive to individual needs and that the resident’s quality of life improves through participation in social activities. When these elements click, the immediate, observable benefits are real: a sense of safety, consistency in daily routines, and a livelier living environment. Cleanliness and consistency in housekeeping contribute to peace of mind, reinforcing the practical value of the community beyond surface impressions.
Yet the cons carry enough weight to color the decision for many families. Several reviews portray encounters with management or frontline staff as unprofessional or discourteous, painting a picture of inconsistent responsiveness and less-than-ideal interactions. Complaints range from rude communication to an impression that certain staff behaviors reflect broader organizational issues. Neighbor relations and local interactions have been described as challenging, including complaints about how service operations, like snow removal, are managed. Taken together, these factors raise questions about reliability in problem-solving and the culture of accountability.
In weighing the two sides, Matthews of St. Francis still tends to deliver on the essentials families need day-to-day, but the governance and interpersonal dynamics warrant serious due diligence. The positive experiences, care quality, nourishment, social engagement, and cleanliness, are tangible, verifiable strengths that many families value and rely upon. However, the negative reports cannot be dismissed; they signal potential friction points that, if left unaddressed, can erode trust and satisfaction over time. The facility can be a strong fit for those who accept a trade-off: robust daily care and a lively community at the cost of navigating some inconsistency in management tone and service delivery.
For families moving toward a decision, plan a candid, in-depth visit with the executive director and a care supervisor. Ask pointed questions about staffing stability, how concerns are escalated and resolved, and how neighbor relations are managed on a typical winter day. Request recent references from families with residents in comparable circumstances, and review the latest contract details, including what is included in the rate and what triggers price increases. Review the activities calendar, kitchen menu samples, and a recent inspection or citation history to gauge ongoing compliance and quality control. If these elements align with the expectations and the resident profile, Matthews of St. Francis can be a logical, value-driven choice.
Bottom line: Matthews of St. Francis offers solid, practical care with notable strengths in daily living quality and social vitality, but it demands tolerance for uneven administrative responsiveness and occasional interpersonal friction. Families who can accept that balance will likely find a dependable home where a loved one can thrive daily. Those who cannot tolerate inconsistent front-office communication or questionable staff interactions may be better served by a facility with a more flawless track record in governance and neighbor relations. The decision hinges on which priorities drive peace of mind: consistent leadership and seamless service, or proven caregiving and community warmth at a fair price.
Assisted Living
Activities on-site
Air-conditioning
Beautician on-site
Devotional services off-site
Ground floor units
Indoor common areas
Outdoor common areas
Respite or short term stays offered
Wheelchair accessible showers
Wi-Fi/high-speed internet available
General Mitchell International (2 miles away)
Ambulatory care
Diabetic care
Incontinence care
Medication management
Guest meals
BBQs or picnics
Birthday parties
Intergenerational programs
Live musical performances
Stretching classes
Trivia games
Medicare Coverage for Assisted Living: An In-Depth Exploration
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Understanding the True Cost of Assisted Living in 2025: A Comprehensive Guide