3620 East Denton Avenue, St. Francis, WI 53235
For more information about senior living options: (866) 208-4318
Overall Review of Matthews Of Saint Francis
Pros
It is described as a great organization, with neighbors loving thy neighbor.- Helping others is seen as a gift to the greater community.
- The guidance encourages neighbors to introduce themselves to new neighbors and discuss concerns as decent adults.
- The reviews include positive thumbs-up indicators.
Cons
A reviewer describes the manager as unprofessional, rude, sullen, argumentative, and downright miserable. - A reviewer notes the snow removal team pushed snow onto the property and the public sidewalk, creating a large drift that froze over.
- They call the outfit shady and say it’s hard to get someone of importance to address issues.
- They warn that this is how the company treats neighbors, advising families to beware.
- A caller states that a clueless, rude employee hung up after telling them goodbye.
- They claim the company needs a new owner, new staff, and more citations from the state.
- They speculate that employees are posting reviews on Google.
- They remark that several five-star reviews lack comments, suggesting they may come from employees.
Review
This community is best suited for seniors who want a tight-knit, neighborly atmosphere and are willing to trade some operational polish for social connection and a lower-key care setting. It appeals to residents who value daily interactions with nearby peers, participate in small-town-style engagement, and accept occasional service gaps as the price of a warm, communal living experience. For families prioritizing a strong sense of belonging and affordable, straightforward care, Matthews Of Saint Francis offers a recognizable, people-first environment that can feel like a supportive extended neighborhood.
Those who require consistently polished service, rapid issue resolution, and impeccably coordinated operations should consider alternatives. A resident who needs reliable, proactive management, dependable snow removal, timely return calls, and a transparent chain of accountability will likely find the current dynamics insufficient. If family oversight, formal complaint handling, and predictable responses from leadership are non-negotiable, this community invites careful comparison against other options with more structured administration and steadier communication.
The real strengths lie in the community ethos and the impression that neighbors look out for one another. The setting fosters social activity, a sense of belonging, and opportunities for informal support among residents. When staff interactions land positively, residents describe meaningful connections and a welcoming ambiance that can dramatically improve daily mood and engagement. These social advantages are tangible and can make the difference between an acceptable daily routine and a genuinely satisfying living experience.
Yet the most consequential drawbacks center on management and operations. Several accounts describe rude or unprofessional behavior from leadership, including friction with neighbors and frustration over service delivery like snow removal. There are pointed memories of dismissive phone encounters and a perception that responsiveness and courtesy are inconsistent. A recurring theme is that the front-facing team’s attitude and problem-solving approach shape the resident experience far more than any advertised amenities, and the current pattern raises legitimate concerns about reliability.
Because the community’s strengths depend so heavily on everyday interactions and a trusting, respectful environment, these strong social benefits do not fully compensate for the management weaknesses. When care needs escalate or safety-critical issues arise, the lack of dependable oversight and timely communication becomes a clear liability. The contrast between a warm, neighborly culture and the friction in administrative responsiveness creates a judgment call: the same setting that can lift spirits can also erode confidence if issues are not promptly acknowledged and resolved.
Decision-makers should approach Matthews Of Saint Francis with a plan. If there is genuine interest, arrange a multi-day stay to observe staff interactions during peak activity times, request a direct conversation with leadership to gauge tone and accountability, and confirm snow removal protocols and public-facing responsiveness. Talk to current residents about how often concerns are escalated and how quickly problems are resolved. If these experiences align with family priorities, community warmth, affordable living, and personal autonomy, the option may fit. If reliability, professional consistency, and proactive care oversight are non-negotiable, pursue alternatives that demonstrate steadier management and clearer, more consistent communication.
20 resident community capacity
Assisted Living
Board and Care Home
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
General Mitchell International (2 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Dementia waiver
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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