Brightstar of Greater Waukesha & Lake Country in Pewaukee, WI

Pros

• Sunshine is fabulous, heartwarming, and explains everything well, easing stress during visits.
• Shonda brightens their day, is punctual, cheerful, and a dependable caregiver.
• Princess is a blessing—professional, kind, reliable, proactive, and thoughtful, delivering exceptional care.
• Chiquita provided fantastic care on short notice and BrightStar arranged it smoothly.
• Nancy is a kind, loving caregiver whom the family deeply appreciates.
• Alisha, Mary, Naomi, and Iris were sweet, loving, and compassionate, becoming part of the family.
• Amy brings a cheerful, energetic presence, helping with personal care and light housework.
• Monica is kind and consistent, taking her time to ensure everything is done right with a smile.
• Lashonia is an efficient caregiver who readily takes on extra tasks.
• Anissa is punctual, attentive, and consistently in a good mood, making a difficult time more bearable.
• Jen assembled a wonderful team and provided dedicated, reassuring care.
• Dan and Mitch delivered extraordinary skilled care with genuine compassion.
• Kelly is empathetic, caring, and reassuring that the client is in good hands.

Cons

• The agency could not be trusted to show up to deliver care as promised, with repeated no-shows on the first day and the following day.
• After the ownership change, reviewers reported ongoing poor service and more frequent no-shows.
• They stated that the quality and consistency of care were unsatisfactory, with staff not arriving for assigned shifts.
• Several reviewers claimed BrightStar could not be reached by phone or email and would not be trusted with a parent's care.
• One account suggested BrightStar only sent a caregiver after significant delays, implying unreliability.
• They described health and safety being compromised due to BrightStar’s lack of diligence.

Review

BrightStar Care of Greater Waukesha & Lake Country in Pewaukee is best suited for families that want a premium, at-home care solution, especially when a loved one can live independently with strong ongoing support. The service fits seniors needing personal care, light housekeeping, medication management, and transportation, with the option to scale up to around-the-clock coverage when needed. What stands out is the deeply personal approach: caregivers who arrive on time, bring warmth, and become trusted extensions of the family. For clients facing memory challenges, the team’s patience and proactive communication help preserve routines and dignity. The model works particularly well when a loved one benefits from staying in familiar surroundings while receiving professional nursing and aide support, and when a coordinated care plan can be executed quickly to support recovery or ongoing daily living.

That said, this is not the right fit for everyone. Families seeking a fixed, highly predictable schedule with zero risk of any missed visit may want alternatives, such as a traditional assisted living or memory care community where staffing is always onsite and structured around a resident population. Several reviews flag occasional no-shows or delays, which can be disruptive during post-acute recovery or when mobility is already limited. Ownership and office responsiveness have also varied in the past, with some families reporting reliability gaps. In short, the convenience and flexibility of at-home care come with a caveat: continuity of care hinges on steady scheduling and strong back-up coverage. Prospective clients should verify the agency’s reliability and insist on a clear contingency plan.

On balance, the strengths here are compelling. The caregiving staff consistently earns high marks for warmth, competence, and responsiveness. The most effective caregivers are professional, compassionate, and proactive, capable of handling complex needs such as medication management, wound care, and transportation while maintaining a respectful, encouraging presence. A large number of testimonials emphasize nurses and aides who arrive with energy and stay focused on the task at hand, building trust with both clients and families. The team approach means a core caregiver can become a true partner in care, with colleagues stepping in smoothly when schedules shift. The practical result is a dependable safety net that often delivers peace of mind, reduces family burnout, and supports sustained home-based living.

The best outcomes occur when the agency can adapt quickly to evolving needs. Families consistently praise rapid deployment during discharge from hospital, ongoing med management, and help with daily living tasks, all delivered with companionship that keeps the loved one engaged. Caregivers bring a sense of normalcy through conversation and activity, while many teams coordinate with physicians to monitor conditions and adjust plans as needed. When crises arise, the ability to pull in an RN and keep family members informed through regular updates becomes essential. Caregivers who remember preferences, routines, and safety concerns, such as fall risks or bathing needs, help preserve dignity and independence, and even include pet care or light household tasks as part of a holistic support system.

To extract maximum value, planning and clear expectations are essential. Prospective clients should secure a written care plan that outlines scheduling expectations, back-up coverage, and escalation procedures. Advocates should push for continuity where possible, favoring a consistent core team and a designated care manager who coordinates coverage when a caregiver is unavailable. Confirm the agency’s policy on back-up caregivers and whether senior staff will be involved in ongoing scheduling; several reviews describe owners as attentive and hands-on, a meaningful reassurance for families managing complex schedules. It is wise to align with hospital discharge planners and ensure that medication administration, wound care, and safety routines are documented and shared with family members. With disciplined planning, BrightStar’s home-based support system can keep independence intact while providing essential medical and personal care.

In the end, BrightStar Care of Greater Waukesha & Lake Country presents a compelling option for families prioritizing personalized, compassionate, high-touch in-home care that can scale to complex needs and transitions. The value rests in a mix of skilled clinical capability and practical daily support, med management, mobility assistance, transportation, and meaningful companionship, delivered by caregivers who repeatedly demonstrate dedication. The strongest advantage is the human connection: caregivers who feel like trusted teammates, often becoming part of the extended family and delivering genuine relief to anxious families. Yet prospective clients should approach with eyes wide open about reliability history and the necessity of explicit contingency planning. For families comfortable with proactive planning and ongoing communication, BrightStar offers a robust pathway to keep a loved one safely at home, with a responsive team ready to mobilize when needs shift.

This part of Pewaukee, Wisconsin offers a variety of amenities that cater to the needs of seniors. With several parks located within a short distance, residents have options for outdoor recreation and leisurely strolls. There are also numerous dining options nearby, ranging from fast food chains like Chick-Fil-A and Denny's to more upscale restaurants like Artisan 179 and Andrea's Red Rooster. Additionally, there are several pharmacies in the vicinity for easy access to medications and healthcare needs. For medical care, there are multiple physician offices in the area, including Wheaton Franciscan Medical Group and ProHealth Care Building. In terms of entertainment, seniors can enjoy movies at Silverspot Cinema or Hillside Cinema Delafield, while those seeking spirituality can attend services at First Congregational Church. The proximity of Waukesha Memorial Hospital ensures quick access to medical facilities when needed. Overall, this part of Pewaukee provides a well-rounded environment with convenient access to essential services for seniors looking for a comfortable living experience.

Parks

• Wagner Park (0.8 miles)
• Lake Park Park (2.2 miles)
• Fox Brook Park (2.8 miles)
• Waukesha Parks Rec & Forestry (2.9 miles)
• Imperial Estate Park (4.8 miles)
• Glacier Cone Park (5 miles)
• Dousman Stage Coach Inn Museum (6.2 miles)

Restaurants

• Chick-Fil-A (0.8 miles)
• The Station Pub & Grill (1.3 miles)
• Artisan 179 (2.2 miles)
• Andrea's Red Rooster (2.4 miles)
• Denny's (2.5 miles)
• Arby's (2.6 miles)
• Wendy's (2.6 miles)

Pharmacies

• Express Scripts (0.9 miles)
• Walgreens (1 miles)
• Walmart Pharmacy (1.2 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.6 miles)
• Walgreens (4 miles)

Physicians

• Wheaton Franciscan Medical GRP (1 miles)
• ProHealth Care Building (1.1 miles)
• Moreland Ear Nose & Throat (3.3 miles)
• Wheaton Franciscan Medical Group (3.6 miles)
• West Suburban Center For Arthritis (3.6 miles)
• Froedtert Sussex Health Center (4.5 miles)
• Orthopaedic Associates Wisconsin (4.6 miles)

Cafes

• Starbucks (3.3 miles)
• Mama D's Coffee (4 miles)
• Starbucks (4 miles)
• Panera Bread (5.8 miles)
• Panera Bread (7.3 miles)
• Starbucks (7.5 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (4 miles)
• Hillside Cinema Delafield, Wi (7.5 miles)

Places of Worship

• First Congregational Church (4.2 miles)

Hospitals

• Waukesha Memorial Hospital (4.2 miles)
• Waukesha Memorial Hospital (7 miles)