Ccc Of Pewaukee
SaveN26 W23977 Watertown Road, Waukesha, WI 53188
For more information about senior living options: (844) 490-3973
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There are some absolutely amazing, patient, and caring staff. The PT, OT, and nurse practitioners were all amazing. There were some really great CNAs. There is some good staff here, primarily the PT staff, and therapy is pleasing. The staff was very good.
The facility is dirty and in disrepair, with filth on floors, walls, and bathrooms. Care is extremely slow; call lights are often unanswered for hours. Residents are frequently left in soiled conditions or urine, with inadequate hygiene. The facility is severely understaffed, leading to delays, missed baths, and unattended needs. Personal laundry goes missing and families must handle it themselves. Food is unidentifiable, served cold, and meals may sit in rooms for long periods. Medications are left at the bedside and not properly monitored or administered. Wound care is inconsistent, with bandages late to be changed and care skipped days. There are safety concerns, including reports of bedsores and theft of personal belongings. Administration and some staff are perceived as uncaring or unresponsive, though a few staff are caring.Crossroads Rehabilitation and Care presents a strikingly mixed portrait across a chorus of firsthand experiences. On one end, families speak of caring individuals who clearly want to help and who sometimes shine through the murk of a larger system. On the other, many accounts paint a picture of a facility overwhelmed by understaffing, lapses in basic hygiene, and delays that leave residents waiting for essential assistance for hours at a time. The resulting impression is a place where a handful of devoted staff are doing their best, but where systemic problems - especially around cleaning, bathing, monitoring, and timely care - are repeatedly cited by multiple, otherwise well-meaning family members.
Several families describe a facility that can feel dirty or disorganized, and not just occasionally. Reviews recount dirty beds and linens, bandages left on floors, and cups at bedside that have not been refreshed for days. There are references to personal laundry going missing, forcing families to step in to wash clothes or otherwise manage basic cleanliness. Food quality is repeatedly questioned, described as unidentifiable or served cold, with breakfast trays sometimes lingering in rooms until dinnertime. In many of these anecdotes, the physical environment itself - walls, carpets, showers, and bathrooms - appears worn and in disrepair, which compounds concerns about overall safety and dignity for residents.
The core complaint that threads through a large share of the feedback is staffing and response time. A common refrain is that even when the facility is "fully staffed" in some sense, residents must endure long waits for basic requests to be acknowledged: call lights going unanswered for an hour or more, or staff congregating in the nursing station rather than attending to those in need. The most troubling incidents describe residents left sitting in their own urine, or lying in waste, with little to no timely intervention. Several reviewers emphasize the frustration of having to press staff repeatedly to obtain routine hygiene, change soiled linens, or even receive help with toileting. A recurring image is one of patients needing assistance to get to the bathroom or to brush their teeth, and facing significant delays or a lack of response altogether.
There are specific episodes that illustrate the fear and risk families associate with these conditions. Bedsores appear repeatedly in the accounts, sometimes described as developing or worsening because baths and wound care are infrequent or inconsistently applied. Some reviewers allege that medications are not monitored properly, or that pills are left in cups at the bedside past intended times. There are mentions of patients going days without showers or basic grooming, and of staff who are present enough to be kind - often commendations go to the PT staff or to particular CNAs - but who are not enough to balance out the broader pattern of neglect or inconsistency. The fear of missed medical treatments - such as breathing therapies for COPD or timely infection-related care - also surfaces in several anecdotes, contributing to a sense that residents' medical needs are being deprioritized.
Despite these negative experiences, the picture is not universally bleak. A number of reviews highlight compassionate, capable staff who stand out in the crowd. Some families are genuinely pleased with the care their loved ones received, praising the dedication and competence of physical therapists, occupational therapists, and nurse practitioners. A few CNAs and certain nurses are specifically acknowledged for their kindness or skill, and there is at least one clear appreciation for the care a loved one received despite a lukewarm overall environment. These positive notes are typically framed as evidence that there are good people working there, even if the overall system is flawed or under-resourced.
Interwoven with the strong negative sentiment are a handful of contradictory or nuanced impressions. A few reviewers describe transitions in care that felt better with time or note that their family member's experience improved after advocating for changes or bringing concerns to management. Some describe moments when the facility's staff did deliver meaningful rehab progress, particularly in physical therapy, or when mood and morale were buoyed by supportive conversations or visible acts of care. Others acknowledge that there are good days and good staff members, while still insisting that the persistent issues - understaffing, delays, inadequate hygiene, and substandard living conditions - were the dominant experiences of their stay.
The overall narrative also reflects a strong sense of urgency from families to protect their loved ones and to seek alternatives. Many reviews urge others to be cautious and to consider other options for rehab or long-term care. The repeated exhortation to file complaints with the state, gather thorough documentation, and pursue formal reviews underscores a fear that these issues, if left unaddressed, may persist and continue to jeopardize patient safety and dignity. The recurring themes of "don't send your loved one here" and "there are some good staff, but far too few" echo across many accounts, even as some reviewers close with gratitude for the moments of excellent care they did encounter.
In the end, Crossroads emerges as a facility that divides opinion sharply along lines of staffing, cleanliness, and timely care. The most consistent takeaways are these: (1) there are dedicated, caring professionals who can and do provide high-quality therapy and compassionate support; (2) there are widespread, repeatedly documented concerns about cleanliness, housekeeping, hygiene, and prompt assistance; and (3) families feel compelled to advocate aggressively, document meticulously, and consider moving loved ones to alternative facilities if possible. For anyone evaluating Crossroads, the takeaway is clear: demand transparent answers about staffing levels, hygiene protocols, shower and hygiene schedules, medication oversight, and response times, and insist on seeing ongoing improvements in these areas before making a decision. In the long run, the safety and dignity of residents hinges on timely, attentive care and a clean, well-maintained environment - elements that, according to these accounts, Crossroads has struggled to consistently provide.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Ccc Of Pewaukee in Waukesha, WI is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community features a beauty salon, allowing residents to look and feel their best, and cable or satellite TV for entertainment purposes. Community-operated transportation is available to help residents get around town easily.
For those who enjoy technology, there is a computer center equipped with Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by the community's staff. Housekeeping services are provided to ensure that the living spaces are clean and well-maintained.
Residents have access to various recreational facilities within the community, including a fitness room and gaming room for their physical and mental well-being. There is also a small library where residents can indulge in their love for reading. Outdoor space and gardens provide an opportunity for outdoor activities and relaxation.
Care services at Ccc Of Pewaukee include 24-hour call system and supervision to ensure that residents are always safe and secure. Assistance with activities of daily living such as bathing, dressing, and transfers is available. Medication management is provided to help residents stay on top of their medication regimen. A mental wellness program ensures that the emotional well-being of residents is taken care of.
Special dietary restrictions are catered to in the dining options at Ccc Of Pewaukee, ensuring that all residents receive meals tailored to their specific needs. Transportation arrangements are made not only for non-medical purposes but also for doctors' appointments.
The community offers a range of activities to keep residents engaged and entertained. Concierge services make life easier by assisting with various tasks. Fitness programs help residents stay active while planned day trips provide an opportunity for exploration outside the community. Resident-run activities give individuals a chance to showcase their talents, interests, or hobbies. Scheduled daily activities ensure that there is always something happening within the community.
Additionally, Ccc Of Pewaukee is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This allows residents to easily access amenities and services in the surrounding area.
Overall, Ccc Of Pewaukee provides a comfortable and supportive environment for seniors to thrive and enjoy their retirement years with all the necessary amenities and care services at their fingertips.
Ccc Of Pewaukee is located at N26 W23977 Watertown Road, Waukesha, WI 53188 in Waukesha County, Wisconsin
Ccc Of Pewaukee on seniors.fyi includes 7 photos including images showing building, interior, healthcare, outdoors, physical therapy, exercise equipment, gym, stairs, and more.
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