Legacy Assisted Living - Pewaukee

Pros

• Legacy Assisted Living is impressively clean and provides a safe environment for residents.
• The care team is compassionate, dedicated, and professional in their approach.
• Residents enjoy a variety of fun activities that foster community engagement and growth.
• The facility offers well-maintained amenities, including a nice dining room and family reservation options.
• Staff members are friendly and genuinely care about the well-being of the residents.
• The management team listens to concerns and addresses them promptly in a family-focused atmosphere.
• Residents benefit from catered care plans tailored to their individual needs.
• The community is modern with efficient staff, making it recommendable to others seeking assisted living options.

Cons

• The staff sometimes neglects basic care, such as changing diapers for extended periods, leaving residents uncomfortable.
• Communication from the management team appears to be lacking, leading to disappointment and frustration for families.
• The facility has issues with cleanliness and maintenance, including stained carpeting that affects first impressions.
• Nutritional support is inadequate, with limited protein options and poor meal choices contributing to residents' dissatisfaction.
• There are concerns about essential supplies not being included in monthly fees, resulting in residents needing to rely on family members for basic items.
• Staff sometimes fail to provide necessary personal care, such as skin moisturization, which poses health risks for residents.
• The overall atmosphere lacks activity and engagement, leading some visitors to feel the community is too quiet or inactive.

Review

Legacy Assisted Living has garnered a mixed reception from residents and their families, illustrating the complex landscape of care in assisted living facilities. On one hand, many appreciate the community's efforts to provide a safe and pleasant environment that prioritizes physical, emotional, and spiritual needs. Compliments have been directed at the passionate care team and leadership, highlighting their compassion in serving residents. The community appears to offer a clean and modern living space with various amenities, including a well-maintained dining area, communal spaces for activities, and even private rooms for family gatherings. Many reviewers have lauded these aspects of the facility as making it stand out among others.

However, alongside these positive notes are serious concerns regarding the consistency and quality of care offered to residents. One glaring issue raised by more than one reviewer is the failure of staff to attend to basic hygiene needs—for example, instances where a resident was left in soiled clothing for over 12 hours. Such situations point to potential gaps in staffing efficacy or perhaps management oversight when it comes to day-to-day operations. These lapses not only risk residents' dignity but also could lead to health complications if not addressed promptly.

Visitors touring the facility have reported encountering cleanliness issues upon arrival. One reviewer noted an unpleasant odor in the foyer and deemed the stained carpeting throughout main areas as detrimental to first impressions. While some common areas were appreciated for their functionality—like laundry rooms equipped with cable television—these shortcomings reflected poorly on overall upkeep standards within parts of Legacy Assisted Living.

The reviewer's sentiments about communication echoed frequently throughout many accounts as well; individuals seeking assessments faced frustration with delayed responses from management. A prospective resident's family recounted how they felt ignored after raising concerns about negative online reviews during their initial discussion with staff members who had promised follow-up communication that ultimately never occurred. This lack of engagement raised alarms about how effectively management communicated with families seeking support during what can be emotionally taxing transitions into assisted living.

In terms of dietary supports provided by Legacy Assisted Living, reports were grim concerning nutritional offerings at mealtimes. Observations from visits revealed limited options that did not cater adequately to individual dietary restrictions or preferences—one incident involved fish being served without alternatives available despite clear refusal from a resident who simply ended up eating dessert instead. Staff members were noted as failing to encourage healthy eating habits or alternative protein sources when needed, raising questions about overall dietary planning within this community.

Despite these critical observations, some families maintain hope regarding Legacy’s ability to provide suitable care moving forward—particularly for loved ones dealing with conditions like dementia or mobility challenges. Positive remarks emphasize that staff members are genuinely committed to delivering individualized care plans tailored specifically for each resident’s unique requirements. This duality—a commendation partnered with crucial calls for improvement—paints Legacy Assisted Living as both an appealing option yet also an establishment needing refinement on several fronts before it can truly claim excellence in caregiving services across its expansive community offerings.

Ultimately, while there are noteworthy strengths at Legacy Assisted Living that deserve recognition—from its compassionate team dynamics and appealing communal spaces—the feedback from both current residents and visitors underscores critical areas requiring immediate attention: stringent hygiene practices remain paramount; effective operational communication must be prioritized; nutritional adequacy needs bolstered rigorously; and supervision ensuring consistent caregiving cannot be overlooked if they seek lasting satisfaction among those who call this facility home.

This part of Pewaukee, Wisconsin offers a variety of amenities within close proximity. There are several restaurants to choose from, ranging from fast food options like McDonald's and Chick-Fil-A to upscale dining at Artisan 179. For medical care, there are multiple physicians' offices and pharmacies nearby, ensuring easy access to healthcare services. The area also features several parks for leisurely strolls or outdoor activities. Additionally, there are cafes for socializing or enjoying a cup of coffee. In terms of healthcare, Waukesha Memorial Hospital is located within a reasonable distance. Places of worship and theaters are also easily accessible for spiritual and entertainment needs. Overall, this neighborhood in Pewaukee provides convenience and a range of options for seniors considering senior living in the area.

Restaurants

• Artisan 179 (0.5 miles)
• 5 O'Clock Club (1.2 miles)
• McDonald's (1.4 miles)
• Chick-Fil-A (1.6 miles)
• Doc's Dry Dock (1.7 miles)
• Wendy's (2.5 miles)
• Arby's (2.5 miles)

Physicians

• Wheaton Franciscan Medical GRP (1.1 miles)
• ProHealth Care Building (2.2 miles)
• Orthopaedic Associates Wisconsin (3.4 miles)
• Moreland Ear Nose & Throat (3.9 miles)
• Froedtert Sussex Health Center (3.9 miles)
• Sussex Chiropractic Office (4 miles)
• West Suburban Center For Arthritis (5.3 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walmart Pharmacy (1.6 miles)
• Express Scripts (2 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (4.1 miles)
• Pick 'n Save Pharmacy (4.1 miles)

Parks

• Lake Park Park (1.7 miles)
• Wagner Park (2.2 miles)
• Waukesha Parks Rec & Forestry (3.6 miles)
• Fox Brook Park (4.4 miles)
• Glacier Cone Park (4.9 miles)
• Imperial Estate Park (6.2 miles)
• Menomonee Park (6.6 miles)

Cafes

• Starbucks (3.8 miles)
• Mama D's Coffee (4.9 miles)
• Starbucks (5.4 miles)
• Panera Bread (5.9 miles)
• Starbucks (6 miles)
• Panera Bread (6.2 miles)
• Black Canyon Coffee (7.4 miles)

Hospitals

• Waukesha Memorial Hospital (4.7 miles)
• Waukesha Memorial Hospital (5.4 miles)

Places of Worship

• First Congregational Church (5 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (5.6 miles)
• Hillside Cinema Delafield, Wi (6.1 miles)