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4.9 from 125 reviews
5 stars
114
4 stars
8
3 stars
0
2 stars
3
1 stars
0
Overall Review of Touching Hearts at Home - Brookfield
differentiator6 reviews mention this
Memory support is a focus
Families describe hands-on support for dementia and Alzheimer’s needs at home.
Several families mention dementia or Alzheimer’s as the reason they chose Touching Hearts, and they describe noticeable steadiness or improvement after caregivers began visiting. Residents and families also describe continued support as needs evolved, including assistance around transitions involving memory care. One reviewer also ties the caregiver’s presence to keeping a loved one engaged and supported in everyday life at home.
common12 reviews mention this
Communication and responsiveness stand out
Reviews repeatedly highlight fast responses, clear updates, and real follow-through.
Many reviews emphasize that the office and care coordination were responsive when schedules changed or when help was needed quickly. Multiple families describe regular communication during visits and being kept informed about concerns or updates. Several reviewers also reference coverage being arranged promptly, including after-hours or time-sensitive needs, which helped families feel supported during stressful periods.
differentiator10 reviews mention this
Caregiver matching feels personal
Families and employees describe careful matching to fit personalities and care needs.
A recurring theme is that Touching Hearts tries to place the “right fit,” not just a caregiver on a schedule. Families describe caregivers being chosen to match preferences and needs, and they mention bonded relationships that formed over time. Even when replacement caregivers were needed, multiple reviews say the transitions and substitutes were handled in a way that kept care consistent and the caregiving relationship respectful.
common13 reviews mention this
In-home help includes daily tasks
Reviews describe caregivers who assist with both personal care and everyday home needs.
Residents and family members frequently mention help that goes beyond companionship, including cooking, cleaning, and getting through daily routines. Several reviews also describe meal preparation, housekeeping, and assistance with errands or appointments when needed. Care is described as practical and hands-on, with caregivers supporting routines that help someone stay in their own home longer.
caveat2 reviews mention this
Reliability varies with caregiver continuity
A few reviewers mention caregiver fit or continuity issues during the search for the right person.
While most reviews describe dependable scheduling, a couple of experiences mention that multiple caregivers were tried before settling on a more permanent fit. One reviewer also describes an instance where the caregiver did not seem prepared for specific responsibilities like appointments and errands, along with communication concerns. Overall, these caveats appear limited compared with the broader pattern of support described by families.
common9 reviews mention this
On-time visits and dependability are common
Many reviews praise reliable arrival times and dependable day-to-day coverage.
Multiple families describe caregivers arriving as scheduled and being dependable once the service was in place. Reviews also mention confidence in coverage, including when caregivers were providing longer stretches or when replacements were brought in. Even when plans required adjustments, reviewers frequently say the agency helped keep care steady.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
General Mitchell International (14 miles away)
Nearby Places of Interest
This section of New Berlin, Wisconsin offers a variety of amenities and conveniences that would make it a comfortable and convenient place for senior living. With multiple restaurants nearby, including options for frozen custard and barbecue, residents can enjoy a variety of dining options. The area also features several pharmacies and physicians' offices within a short distance, providing easy access to medical care. Additionally, there are parks and theaters nearby for recreational activities, as well as cafes for socializing or enjoying a cup of coffee. For those seeking spiritual fulfillment, there are places of worship in the vicinity. In case of emergencies or medical needs, hospitals are located within a reasonable driving distance. Overall, this part of New Berlin offers a well-rounded community with various services and facilities to cater to the needs of seniors looking for a comfortable living environment.
Restaurants
Kopp's Frozen Custard Stand (0.2 miles)
Mission BBQ (0.4 miles)
Cafe Hollander (0.8 miles)
Portillo's (0.8 miles)
Oscar's Frozen Custard (1.4 miles)
Meiji Cuisine (1.5 miles)
McDonald's (1.5 miles)
Theaters
Silverspot Cinema - The Corners of Brookfield (0.7 miles)
Skilled nursing facilities (SNFs) provide high-level medical care and rehabilitation for short-term recovery, typically covered by Medicare after hospitalization, while nursing homes focus on ongoing custodial care for chronic conditions, mainly funded by Medicaid or private payments. The staffing and regulatory structures differ significantly between the two, necessitating clarity for families in choosing appropriate long-term care options.
Nursing home care costs in the U.S. vary significantly based on location, level of care, and amenities, with private room prices ranging from approximately $6,700 to over $30,000 monthly. Families need to explore various payment options and conduct thorough research to manage these expenses effectively.
Nonmedical home care provides assistance with daily activities and companionship for individuals wishing to maintain independence and quality of life at home, without medical intervention. Its growing popularity is driven by an aging population, the need for supportive environments for recovery, and the emotional benefits of caregiver companionship, while costs vary based on service frequency and location.
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General Mitchell International (14 miles away)
Extensive nearby amenities and healthcare access (pharmacies, restaurants, parks, doctors, hospitals).
Skilled Nursing Facilities vs. Nursing Homes: Making Sense of the Differences
A Detailed Examination of Nursing Home Costs Across the U.S.
Exploring Nonmedical Home Care: Understanding Services, Costs, and Financial Approaches
