Touching Hearts at Home - Brookfield in New Berlin, WI

Pros

• Touching Hearts is an exceptionally caring organization that supports families through challenging times.
• Caregivers are described as kind, compassionate, patient, knowledgeable, and attentive.
• The administration and office staff are easy to work with, responsive, and genuinely supportive.
• The agency matches clients with caregivers carefully to ensure a good fit and lasting relationships.
• Families feel blessed to have found Touching Hearts and trust them with their loved ones' care.
• The team provides reliable, on-time visits and maintains clear communication about schedules and care.
• Touching Hearts fosters a family-like culture where clients and employees are valued.
• The organization maintains high professional standards and a strong commitment to client welfare.
• Employees report flexible scheduling, competitive pay, and meaningful, rewarding work.
• Caregivers develop lasting bonds with clients and families, often becoming like extended family.
• Families note improved quality of life for their loved ones, such as staying at home and delaying transitions to memory care.
• The company is repeatedly recommended by satisfied clients and families.

Cons

• The caregiver from Touching Hearts was not what they expected; she seemed clueless about taking their parents to appointments, grocery shopping, or other errands, and priorities appeared not straight.
• It was unfortunate that they had to try four different caregivers to find a permanent one.
• They noted that pay was better than the average low pay for such important work, but there were no benefits even though a full-time HR was on staff.

Review

Touching Hearts at Home in Brookfield is best suited for families who want their loved one to stay comfortably at home with a highly personalized care partner. This community excels when a client needs carefully matched caregivers, steady communication, and a proactive office team that can orchestrate memory-care transitions, hospice support, and adaptive plans as needs evolve. It is ideal for households juggling distance or complex schedules, where a trusted partner can coordinate errands, foot the bill for timely visits, and keep families informed every step of the way. The Brookfield operation consistently demonstrates that the difference between staying at home and moving to a facility often hinges on the quality of caregiver alignment and the fidelity of the care plan.

Those who may want to consider alternatives include families seeking a single, unwavering caregiver for every shift or a strictly fixed contract with minimal turnover. A minority of experiences note multiple caregivers rotating through a client in the early stages, which can disrupt rhythm until a stable match is found. Some clients are cautious about long-term commitment wording or prefer a model with less administrative overhead or billing complexity. For households that prioritize a straightforward, set-it-and-forget-it arrangement, or for those who want a more traditional facility-based environment with constant on-site medical oversight, exploring other options may be prudent.

The strongest positives here - exceptional caregiver matching, genuine warmth, and meticulous scheduling - tend to offset the imperfect moments that surface. The agency's approach to pairing caregivers with personality and needs yields relationships where clients feel seen and families feel reassured. Caregivers are described as patient, kind, and capable of supporting not just daily tasks but engagement in meaningful activities. The ability to scale care up to 24/7 live-in support and to pivot quickly during changes in health status means safety and continuity rarely fall through the cracks. When memory-care or hospice considerations arise, the team's hands-on coordination helps families transition with less stress and more confidence.

Operationally, the Brookfield team earns trust through transparent communication, responsive administration, and a culture that treats both clients and caregivers with respect. Clients frequently highlight office staff who listen, respond promptly, and arrange back-up coverage as needed. The leadership - identified by families as hands-on and genuinely invested - consistently reinforces a philosophy of matching, accountability, and ongoing education for caregivers. The result is a service that feels like an extended family stewardship, where updates arrive regularly, and families aware of schedule changes or shifts in care plan are never left in the dark.

For families navigating a decision, several practical steps will help secure the best outcome. Request a tailored care plan that codifies the exact services, priorities, and preferred routine, and insist on a clear back-up caregiver process to minimize gaps if a primary match is unavailable. Seek a provisional trial period or flexible contract terms to test fit without long-term locks, and confirm 24/7 coverage options if around-the-clock safety is required. Clarify billing processes, insurance coordination, and what happens when needs intensify or shift toward memory care or hospice. The best-fit families will also want concrete milestones for caregiver consistency and a plan for ongoing communication with the office and families.

In the end, Touching Hearts at Home Brookfield stands out as a standout choice for at-home seniors who want warmth, competence, and continuity without sacrificing autonomy or safety. It is a compelling option for memory-care transitions, respite for caregivers, and long-term home-bound living where a trusted team can grow with the family. Those prioritizing a stable, deeply engaged caregiver network and a responsive, personable administrative team will find the most value here. If the priority is a fixed single-caregiver model or a facility-based setting with constant on-site oversight, though, exploring alternatives will likely yield a closer alignment with those specific expectations.

This section of New Berlin, Wisconsin offers a variety of amenities and conveniences that would make it a comfortable and convenient place for senior living. With multiple restaurants nearby, including options for frozen custard and barbecue, residents can enjoy a variety of dining options. The area also features several pharmacies and physicians' offices within a short distance, providing easy access to medical care. Additionally, there are parks and theaters nearby for recreational activities, as well as cafes for socializing or enjoying a cup of coffee. For those seeking spiritual fulfillment, there are places of worship in the vicinity. In case of emergencies or medical needs, hospitals are located within a reasonable driving distance. Overall, this part of New Berlin offers a well-rounded community with various services and facilities to cater to the needs of seniors looking for a comfortable living environment.

Restaurants

• Kopp's Frozen Custard Stand (0.2 miles)
• Mission BBQ (0.4 miles)
• Cafe Hollander (0.8 miles)
• Portillo's (0.8 miles)
• Oscar's Frozen Custard (1.4 miles)
• Meiji Cuisine (1.5 miles)
• McDonald's (1.5 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (0.7 miles)
• Ridge Cinema New Berlin, Wi (6.2 miles)

Pharmacies

• Metro Market Pharmacy (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.5 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Pick 'n Save Pharmacy (2.6 miles)

Physicians

• West Suburban Center For Arthritis (1 miles)
• Wheaton Franciscan Medical Group (1.8 miles)
• Drs. Roy and Associates (4 miles)
• ProHealth Care Building (4.3 miles)
• New Berlin Family Practice Clinic (4.3 miles)
• Aurora Advanced Healthcare (4.4 miles)
• Prohealth Care Medical Centers (4.5 miles)

Parks

• Dousman Stage Coach Inn Museum (2.2 miles)
• Fox Brook Park (3 miles)
• The Big Backyard (3.3 miles)
• Elm Grove Village Park (3.5 miles)
• Wagner Park (4.4 miles)
• Greenfield Park (4.5 miles)
• Waukesha Parks Rec & Forestry (4.5 miles)

Cafes

• Starbucks (3.9 miles)
• Mama D's Coffee (4 miles)
• Starbucks (4.8 miles)
• Starbucks (5.3 miles)
• Panera Bread (5.7 miles)
• Panera Bread (6.3 miles)

Places of Worship

• First Congregational Church (4.3 miles)

Hospitals

• Waukesha Memorial Hospital (5 miles)
• Rogers Memorial Hospital (5.4 miles)