Touching Hearts at Home - Brookfield

Pros

• Reviewers describe Touching Hearts as intuitive, compassionate, and perfectly matched to clients' needs.
• Caregivers are consistently kind, patient, knowledgeable, and respectful, treating loved ones with dignity.
• Families feel very supported and appreciate prompt, helpful communication from the agency.
• The management and administration are easy to work with, professional, and like family.
• The agency hires top-notch caregivers who genuinely care about both clients and employees.
• Clients are helped to stay at home, improving quality of life and delaying transitions to facilities.
• Caregivers are reliable, punctual, and attentive, often assisting with at-home therapies, housekeeping, and appointments.
• The organization is praised for dependable, consistent care and outstanding customer service.
• Caregivers stay connected with families, providing regular updates and ongoing engagement.
• The company treats employees well, offering training and fair pay, leading to low turnover.
• Touching Hearts is frequently described as a blessing, a godsend, and highly recommended for in-home care.

Review

From the lifetime of feedback gathered, Touching Hearts at Home emerges as a company that seems to instinctively understand what families need most when someone they love is aging at home. Review after review emphasizes a deep sense of compatibility and compassion: caregivers who are not only capable but also genuinely kind, patient, and respectful. One story centers on Lee, whose warmth and dignity in every interaction with a husband were highlighted as a standout example of the standard this team sets. The weekly visits are described as a reassurance - clear evidence that the agency is in this for the long haul, ensuring that every step of the caregiving journey goes as smoothly as possible. Many families feel blessed to have found Touching Hearts, and the gratitude shines through in almost every paragraph.

A recurring theme across the comments is the importance of finding the right match, and how well the agency delivers on that front. Several families mention that they shared their ideal schedule and personality preferences, and the agency responded with caregivers who fit beautifully. Names like Stephanie, Kali, and Mary appear repeatedly as shining examples of staff who care deeply about both clients and employees. The sense that happy, well-supported caregivers translate into better, more reliable care is a refrain you can hear in almost every note. When questions come up, responses are prompt, which is described as a refreshing change and a sign of dependable, attentive administration.

Stories about real-life impact abound. Molly's efficiency and authenticity are credited with making a difficult period more manageable, including the crucial ability to place caregivers who matched a parents' needs - caring, knowledgeable, and attentive. The result, in several narratives, is not merely "care," but a home environment that can feel like a loving alternative to a nursing facility. In one particularly moving case, a dad was able to come home, and a mom could remain by his side, delaying a transition to memory care altogether. The overarching sentiment is that Touching Hearts at Home doesn't just provide services; they help families preserve harmony and dignity at a challenging time.

Caregivers themselves are a major highlight. Michala, who has been with a family for a substantial period, is praised for reliability - on time, attentive to every need, and actively participating in in-home physical therapy exercises, housekeeping, and appointment support. The entire agency is described as top-notch, with a culture that emphasizes staff development and a high standard of care. Carol and Sarah, for example, are celebrated for their professionalism and sincerity in supporting an elderly mother, with the family expressing deep gratitude for the ongoing care and the sense that their loved one is in very capable hands.

Beyond individual caregivers, the organization's leadership and corporate culture receive high praise. The sense that management treats employees with care and respect resonates strongly. Reviewers point to executives who foster a family-like atmosphere, ensure fair compensation, and maintain accountability and punctuality. It's framed as a virtuous cycle: when the company treats its caregivers well, those caregivers deliver compassionate, consistent care to clients; that reliability, in turn, reinforces trust and satisfaction among families. Several accounts credit a leadership approach that prioritizes communication, stability, and genuine commitment to both clients and staff.

The breadth of experiences also includes varied care scenarios that all converge on one core idea: Touching Hearts at Home helps families stay together at home longer. Some accounts describe 24/7 care or flexible hourly arrangements, with caregivers who not only meet daily needs but also provide companionship, advocacy, and emotional support. In one case, a caregiver who started part-time through Presbyterian Homes continued to be involved as needs grew, underscoring the agency's reliability and ongoing engagement. Families repeatedly express that the service is not just about meeting practical needs; it's about preserving precious moments and ensuring that loved ones can remain in their familiar surroundings with dignity and warmth.

The sentiments culminate in a shared sense of gratitude and confidence. Review after review describes Touching Hearts as a godsend, a place where administrative teams are easy to work with, and a caregiver roster that feels like an extension of the family. People speak of being "blessed" to have found the service, of caregivers who feel less like hired help and more like trusted companions, and of a culture that values people - both clients and employees - as real, valued human beings. The overarching message is that Touching Hearts at Home delivers not just care, but a trustworthy, compassionate partnership that supports families through challenging seasons with grace and assurance.

Taken together, these accounts paint a comprehensive portrait of Touching Hearts at Home as an organization that excels in three interwoven domains: exceptional, individualized care; a staff-centric culture that promotes loyalty, training, and accountability; and a responsive, communication-forward administration that keeps families informed and heard. The result is care that allows loved ones to stay at home with dignity, resilience, and a renewed sense of peace. Families describe feeling supported, respected, and genuinely cared for - an experience they describe as invaluable and, in many cases, transformative for their entire family.

This section of New Berlin, Wisconsin offers a variety of amenities and conveniences that would make it a comfortable and convenient place for senior living. With multiple restaurants nearby, including options for frozen custard and barbecue, residents can enjoy a variety of dining options. The area also features several pharmacies and physicians' offices within a short distance, providing easy access to medical care. Additionally, there are parks and theaters nearby for recreational activities, as well as cafes for socializing or enjoying a cup of coffee. For those seeking spiritual fulfillment, there are places of worship in the vicinity. In case of emergencies or medical needs, hospitals are located within a reasonable driving distance. Overall, this part of New Berlin offers a well-rounded community with various services and facilities to cater to the needs of seniors looking for a comfortable living environment.

Restaurants

• Kopp's Frozen Custard Stand (0.2 miles)
• Mission BBQ (0.4 miles)
• Cafe Hollander (0.8 miles)
• Portillo's (0.8 miles)
• Oscar's Frozen Custard (1.4 miles)
• Meiji Cuisine (1.5 miles)
• McDonald's (1.5 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (0.7 miles)
• Ridge Cinema New Berlin, Wi (6.2 miles)

Pharmacies

• Metro Market Pharmacy (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.5 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Pick 'n Save Pharmacy (2.6 miles)

Physicians

• West Suburban Center For Arthritis (1 miles)
• Wheaton Franciscan Medical Group (1.8 miles)
• Drs. Roy and Associates (4 miles)
• ProHealth Care Building (4.3 miles)
• New Berlin Family Practice Clinic (4.3 miles)
• Aurora Advanced Healthcare (4.4 miles)
• Prohealth Care Medical Centers (4.5 miles)

Parks

• Dousman Stage Coach Inn Museum (2.2 miles)
• Fox Brook Park (3 miles)
• The Big Backyard (3.3 miles)
• Elm Grove Village Park (3.5 miles)
• Wagner Park (4.4 miles)
• Greenfield Park (4.5 miles)
• Waukesha Parks Rec & Forestry (4.5 miles)

Cafes

• Starbucks (3.9 miles)
• Mama D's Coffee (4 miles)
• Starbucks (4.8 miles)
• Starbucks (5.3 miles)
• Panera Bread (5.7 miles)
• Panera Bread (6.3 miles)

Places of Worship

• First Congregational Church (4.3 miles)

Hospitals

• Waukesha Memorial Hospital (5 miles)
• Rogers Memorial Hospital (5.4 miles)