Touching Hearts at Home - Brookfield

Pros

• The caregivers consistently provide a personal touch and treat their clients as if they were family.
• Communication and follow-up from the agency have been excellent, ensuring families feel supported and cared for.
• The caregivers are knowledgeable, hard-working, and delightful company, always arriving on time.
• Clients appreciate the flexibility of service options, including companionship, housekeeping, and personal care assistance.
• Families express satisfaction with the reliable and attentive care provided to their loved ones.
• The agency takes the time to match clients with suitable caregivers based on their needs and preferences.
• Many clients report feeling spoiled by the level of care received, highlighting the kindness and respect shown by caregivers.
• Touching Hearts at Home is praised for its quick response times and willingness to accommodate specific requests or changes in care needs.

Cons

• The caregiver from Touching Hearts was not what was expected, as they were clueless about taking the parents to appointments and other essential errands, indicating poor communication and priorities.
• There were concerns regarding the long-term commitment contract with Touching Hearts at Home, which prevented one family from choosing their services despite being their first choice.
• Although the experience was generally positive, there was a mention of miscommunication that led to unmet expectations regarding caregiver responsibilities.
• While some caregivers were reliable, there was a customer's concern about the inconsistency in care when substitutes were required.
• Despite acknowledging some caregivers' efforts, there was an overall feeling of dissatisfaction with how certain needs were not adequately identified or met during initial assessments.

Review

The reviews of Touching Hearts at Home paint a vivid picture of a home care agency that prioritizes not only the professional assistance provided to clients but also the compassionate and personal touch that characterizes their services. Many reviewers have highlighted the agency’s slogan, "Touching Hearts," as a reflection of their genuine commitment to fostering connections between caregivers and clients. Families have noted consistent follow-ups from the agency, ensuring that all needs are met and addressed promptly. This nurturing approach has left families feeling supported throughout their caregiving journey.

One significant aspect of Touching Hearts at Home is their ability to provide caregivers who are well-suited for various stages of care. Several families mentioned experiencing multiple caregivers over time, each of whom was described as great in their role. This adaptability seems crucial for families needing different types of support as circumstances change. The consistency in quality across caregivers, even those who were substitutes, further strengthens this positive sentiment. Families expressed gratitude for how each caregiver treated their loved ones with warmth and respect, akin to caring for someone in their own family—a testament to the compassionate ethos ingrained within the agency.

On several occasions, reviewers remarked on how quickly the agency responded to inquiries and needs for caregiving services. The promptness with which caregivers were assigned contributed significantly to the peace of mind felt by families who required assistance without delay. Reviewers expressed satisfaction with both the knowledge and demeanor of the caregivers, noting that they not only provided necessary aid but also engaged warmly with clients—making them delightful companions during visits.

The variety of services offered by Touching Hearts at Home has also been well received by many families. The flexibility in providing companionship alongside additional support like light housekeeping and personal care makes the service adaptable to individual requirements. Many clients highlighted specific tasks that caregivers assisted with—cooking meals, cleaning homes, or running errands—which enhanced daily living experiences for clients while alleviating stress from family members who may otherwise feel overwhelmed by such demands.

However, not all feedback was entirely positive. A few reviewers pointed out shortcomings related to communication regarding caregiver expectations and duties—most notably mentioning instances where expectations about transportation were not clearly understood by some caregivers, leading to potential confusion about responsibilities during visits. These experiences indicate areas where improved communication can strengthen service delivery further and enhance overall client satisfaction.

Despite these minor criticisms, an overwhelming majority expressed contentment with both the quality of care received from Touching Hearts at Home and the reliability of its staff. Many families highlighted how delighted they were with regular caregivers showing up on time consistently, which fostered trust between them and provided a necessary sense of safety for loved ones receiving care at home. As some users noted future intentions to reach out again if needed after testing other arrangements—with one reviewer sharing a willingness to engage them in future situations—it’s clear that Touching Hearts at Home has left a lasting impression on many seeking compassionate care solutions.

In summary, reviews point towards Touching Hearts at Home being characterized by strong relationships forged between caregivers and clients based on mutual respect and understanding—the essence captured perfectly through phrases like “domestic engineer,” signifying both affection and familiarity developed over time in thoughtful caregiving contexts. Overall, it emerges as a recommended choice filled with heartfelt dedication towards enhancing lives through attentive home care services.

This section of New Berlin, Wisconsin offers a variety of amenities and conveniences that would make it a comfortable and convenient place for senior living. With multiple restaurants nearby, including options for frozen custard and barbecue, residents can enjoy a variety of dining options. The area also features several pharmacies and physicians' offices within a short distance, providing easy access to medical care. Additionally, there are parks and theaters nearby for recreational activities, as well as cafes for socializing or enjoying a cup of coffee. For those seeking spiritual fulfillment, there are places of worship in the vicinity. In case of emergencies or medical needs, hospitals are located within a reasonable driving distance. Overall, this part of New Berlin offers a well-rounded community with various services and facilities to cater to the needs of seniors looking for a comfortable living environment.

Restaurants

• Kopp's Frozen Custard Stand (0.2 miles)
• Mission BBQ (0.4 miles)
• Cafe Hollander (0.8 miles)
• Portillo's (0.8 miles)
• Oscar's Frozen Custard (1.4 miles)
• Meiji Cuisine (1.5 miles)
• McDonald's (1.5 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (0.7 miles)
• Ridge Cinema New Berlin, Wi (6.2 miles)

Pharmacies

• Metro Market Pharmacy (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.5 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Pick 'n Save Pharmacy (2.6 miles)

Physicians

• West Suburban Center For Arthritis (1 miles)
• Wheaton Franciscan Medical Group (1.8 miles)
• Drs. Roy and Associates (4 miles)
• ProHealth Care Building (4.3 miles)
• New Berlin Family Practice Clinic (4.3 miles)
• Aurora Advanced Healthcare (4.4 miles)
• Prohealth Care Medical Centers (4.5 miles)

Parks

• Dousman Stage Coach Inn Museum (2.2 miles)
• Fox Brook Park (3 miles)
• The Big Backyard (3.3 miles)
• Elm Grove Village Park (3.5 miles)
• Wagner Park (4.4 miles)
• Greenfield Park (4.5 miles)
• Waukesha Parks Rec & Forestry (4.5 miles)

Cafes

• Starbucks (3.9 miles)
• Mama D's Coffee (4 miles)
• Starbucks (4.8 miles)
• Starbucks (5.3 miles)
• Panera Bread (5.7 miles)
• Panera Bread (6.3 miles)

Places of Worship

• First Congregational Church (4.3 miles)

Hospitals

• Waukesha Memorial Hospital (5 miles)
• Rogers Memorial Hospital (5.4 miles)