Assisting Hands of Menomonee Falls

Pros

• The staff, including Greg, Laura, and Amanda, receive high praise for their responsiveness to last-minute care requests, helpful care suggestions, and assistance with long-term care insurance billing.
• Letty is described as an amazing, skilled, gentle, and respectful caregiver who brings warmth to the patient and his family.
• Laura the CNA is celebrated for warmth, empathy, and professional discernment that supports the patient's comfort and well-being.
• Greg Davis and the leadership are recognized for assembling a compassionate, flexible team that answers family needs with care.
• Samantha is noted for being fantastic, attentive, and proactive in coordinating care with Laura.
• Amanda is described as wonderful to work with, with dependable coverage when staff take time off.
• The agency is commended for quickly mobilizing a top-quality team to meet urgent care needs, including weekend coverage.
• Founders and staff are described as personable, knowledgeable, and caring, with responsive communication that expedited the start of care.
• Families repeatedly express gratitude for the care, noting that Assisting Hands made a meaningful difference in their loved ones' lives.

Cons

• One reviewer called Assisting Hands a nightmare and a complete disaster, saying the agency delivered nothing of value.
• The caregivers were described as completely useless, unprofessional, and either unable or unwilling to provide basic care and empathy.
• It was claimed that the agency's brochure promised services and high-quality care but delivered nothing.
• The reviewer asserted that the agency's uncaring attitude and incompetence turned a difficult period into an ordeal the family could not fully overcome.
• It was joked that even a dog could have done a better job than the provided caregivers.
• The review advised others to personally interview potential caregivers rather than relying on the agency to send someone over, implying broader issues.

Review

The collection of experiences with Assisting Hands Home Care runs the full emotional spectrum, from ecstatic gratitude to piercing critique. On the one hand, several families sing the praises of specific staff members who showed up for their loved ones with exceptional attentiveness and skill. They highlight Greg, Laura, and Amanda as standout teammates who could be counted on for last-minute care requests, thoughtful care suggestions, and help with long-term care insurance billing. The gratitude isn't merely broad; it is anchored in concrete acts of support - scheduling flexibility, reliable communication, and a collaborative approach that reassured families during stressful times.

Yet alongside these affirmations lies a starkly different narrative: a nightmare of care, where the agency's promises seemed far removed from the reality experienced by patients and their families. One reviewer described sharing their home with caregivers who were "completely useless," unprofessional, and either unable or unwilling to provide the most basic care and empathy. The reviewer framed the experience as a devastating betrayal of trust, noting that the cherished moments with a loved one were permanently tainted by what they perceived as the agency's failures. The critique extended to the broader handling of needs, characterized as unprofessional and disturbingly uncaring, turning an already difficult period into an ordeal.

From this difficult experience, the reviewer drew a hard-learned lesson: always interview potential caregivers yourself rather than relying on the agency to send someone over. The implication is that even well-intentioned agencies can falter in matching the right caregiver to a family's unique dynamics, and that direct engagement with prospective caregivers is essential to ensure compatibility, empathy, and the right skill set.

Interwoven through both praise and critique are deeply personal tokens of gratitude - letters and statements that underscore the human center of these services. In a heartfelt note to Greg, the family of Bruce Walter Maki described a "miraculous" sequence that brought Letty into the care process for orientation and ongoing support. They called Letty an amazing, gentle, skilled, and profoundly sincere caregiver who treated Bruce and the family with genuine respect. The letter also highlighted Laura, a CNA, whose professional judgment and warmth helped manage Bruce's pain and comfort, underscoring the impact of a caregiver who can combine technical proficiency with compassionate presence. The authors closed with appreciation for Greg himself, recognizing him as a caring leader who has built a team capable of remarkable dedication.

Another thread of the praise centers on the consistent presence of supportive staff who made a tangible difference in daily life. Families repeatedly mention Samantha, Laura, and the broader team as individuals who noticed needs, communicated effectively, and delivered care with warmth and empathy. The testimonials emphasize not only clinical or practical competence but also the soft skills that reduce stress for patients and their loved ones. Amanda is singled out for her reliability and the understanding that caregivers need time off - an acknowledgement of the realities of round-the-clock care and the need for sustainable, well-supported staffing.

The scope of positive experiences extends to stories of rapid mobilization during urgent crises. One account describes the agency's ability to assemble a top-quality team quickly, with a supervisor named Lara providing expert guidance and a daily caregiver, Lauren, who earned praise for professionalism and a cheerful, reassuring attitude during a stressful period. The testimony emphasizes how, when coordinated smoothly, the team can deliver care that feels almost like a lifeline - protecting a loved one's comfort and dignity while offering families much-needed relief and confidence.

Several reviewers frame their endorsements as decisive reasons to choose Assisting Hands again in the future. They recount situations in which the agency quickly filled in gaps during caregiver absences, managed complex scheduling, and maintained a flexible approach that respected the family's routines and the patient's preferences. The message is consistent: when the agency's leadership and staff are aligned - responding promptly, communicating openly, and prioritizing patient comfort - the care can be transformative, earning heartfelt appreciation and strong recommendations to others facing similar caregiving challenges.

Taken together, the reviews sketch a nuanced portrait of Assisting Hands Home Care: a service that can deliver extraordinary, life-affirming support when functioning at its best, and a source of profound disappointment when expectations aren't met. The testimonials repeatedly highlight the central roles of specific team members and leadership in shaping outcomes. They suggest that families who engage proactively - by asking questions, confirming caregiver matches, and developing a clear plan with the agency - are more likely to experience the agency's strengths in compassionate, competent care. The positive stories often converge on a few recurring themes: responsiveness, personalized attention, professional expertise, and a genuine sense of care that treats patients with respect and dignity.

Ultimately, the range of experiences underscores the human complexity of home-based care. For some families, Assisting Hands becomes an indispensable ally, delivering reliable, empathetic support that eases the burden of caregiving and honors the patient's comfort and wishes. For others, the experience serves as a cautionary tale about the importance of caregiver matching, consistent scheduling, and the need for vigilant, upfront communication. Across these testimonies, the thread remains clear: when the agency and its people demonstrate true dedication, the impact on patients and families can be profound, lasting, and deeply meaningful.

The area of Brookfield, Wisconsin, where you are considering senior living offers a variety of amenities and services within close proximity. There are several restaurants nearby such as Kopp's Frozen Custard Stand, Mission BBQ, and Cafe Hollander for dining options. Additionally, there are theaters like Silverspot Cinema and pharmacies like Metro Market Pharmacy and CVS Pharmacy for entertainment and healthcare needs. For medical care, there are several physician offices including West Suburban Center For Arthritis and Wheaton Franciscan Medical Group. Parks such as Fox Brook Park and Greenfield Park provide opportunities for outdoor recreation. Places of worship like First Congregational Church offer spiritual support, while hospitals like Waukesha Memorial Hospital ensure access to healthcare services. Overall, this neighborhood in Brookfield is conveniently located with a range of resources to support a comfortable and fulfilling senior living experience.

Restaurants

• Kopp's Frozen Custard Stand (0.2 miles)
• Mission BBQ (0.4 miles)
• Cafe Hollander (0.8 miles)
• Portillo's (0.8 miles)
• Oscar's Frozen Custard (1.4 miles)
• Meiji Cuisine (1.5 miles)
• McDonald's (1.5 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (0.7 miles)
• Ridge Cinema New Berlin, Wi (6.2 miles)

Pharmacies

• Metro Market Pharmacy (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.5 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Pick 'n Save Pharmacy (2.6 miles)

Physicians

• West Suburban Center For Arthritis (1 miles)
• Wheaton Franciscan Medical Group (1.8 miles)
• Drs. Roy and Associates (4 miles)
• ProHealth Care Building (4.3 miles)
• New Berlin Family Practice Clinic (4.3 miles)
• Aurora Advanced Healthcare (4.4 miles)
• Prohealth Care Medical Centers (4.5 miles)

Parks

• Dousman Stage Coach Inn Museum (2.2 miles)
• Fox Brook Park (3 miles)
• The Big Backyard (3.3 miles)
• Elm Grove Village Park (3.5 miles)
• Wagner Park (4.4 miles)
• Greenfield Park (4.5 miles)
• Waukesha Parks Rec & Forestry (4.5 miles)

Cafes

• Starbucks (3.9 miles)
• Mama D's Coffee (4 miles)
• Starbucks (4.7 miles)
• Starbucks (5.3 miles)
• Panera Bread (5.7 miles)
• Panera Bread (6.3 miles)

Places of Worship

• First Congregational Church (4.3 miles)

Hospitals

• Waukesha Memorial Hospital (5 miles)
• Rogers Memorial Hospital (5.4 miles)