Assisting Hands of Menomonee Falls in Brookfield, WI

Pros

• The staff, including Greg, Laura, and Amanda, consistently handles last-minute care requests and billing efficiently.
• Letty is an amazing caregiver - professionally skilled, gentle, caring, and respectful to both patient and family.
• Laura the CNA brings warmth, empathy, and a deep understanding of good patient care.
• The agency demonstrates compassion and flexibility in answering the family's needs.
• The entire team provides outstanding service and strives to please the patient, family, and facility.
• They stepped in to cover while a long-term caregiver was out, showing reliability and capability.
• The staff's kindness, tenderness, and empathy leave a lasting positive impact on families.
• Greg Davis is responsive and able to expedite start of care based on family needs.
• Assisting Hands is a professional, dependable home care provider that comes highly recommended.

Cons

• The reviewer states that their experience with Assisting Hands was nothing short of a nightmare.
• The reviewer notes that the brochure promised a variety of helpful services and high-quality care, but delivered nothing but a complete disaster.
• The reviewer says the caregivers sent were completely useless - unprofessional and unable or unwilling to provide even basic care and empathy.
• The reviewer describes the agency's handling of their needs as unprofessional and seriously disturbing, with an uncaring attitude and overall incompetence.
• The reviewer indicates that the agency's failures tainted cherished moments with a loved one.

Review

Assisting Hands of Menomonee Falls is strongest for families that need in-home care that can be mobilized quickly, with a responsive leadership team and a flexible caregiver roster. The service area, centered in the southwest Milwaukee corridor including Menomonee Falls and Brookfield, WI, routinely delivers rapid start-ups, weekend coverage, and last?minute scheduling adjustments when a loved one's needs shift. The team excels at coordinating care around complex needs - dementia, post?fall recovery, and daily activities - while guiding families through billing and eligibility questions for long?term care insurance. For households craving hands?on management that can translate a plan into real, on?the?ground help, this agency stands out.

Those who should carefully weigh alternatives include families seeking a flawlessly uniform caregiving experience with zero caregiver turnover risk. If the priority is a single, fixed caregiver assigned for every shift, or if the highest bar is met by a strictly prescreened, in-house team with minimal variation, some other providers may be more suitable. A few families experienced mismatches between promises and results, and some reviewers emphasize the value of personally vetting caregivers before any schedule is set. In those scenarios, approaching the agency with clear expectations, demanding early introductions to prospective aides, and setting a concise care plan is essential.

The core strengths revolve around personnel, responsiveness, and practical problem?solving. Dozens of reviewers praise Greg, Laura, and Amanda for orchestrating care with discipline and warmth, quickly addressing last?minute requests, and even assisting with billing logistics for long?term care insurance. The leadership's willingness to mobilize a capable team on short notice translates into meaningful relief for families facing pressure from emergencies or shifts in care needs. When the right caregiver pairings are in place, the daily care feels attentive, empathetic, and reliably professional, with family members consistently noting warmth, respect, and practical competence in routine tasks and medical?related assistance.

A notable advantage is the agency's ability to fill gaps as needs evolve. Instances of overnight or weekend coverage, last?minute scrambles to secure care, and the deployment of supervisors like Lara to refine care plans underscore a commitment to continuity. Clients frequently highlight the sense of stability that comes from a coordinated team: a caregiver's daily presence paired with consistent oversight, a capable CNA, and a responsive point of contact at the office who keeps the family informed. For families navigating transitions - rehab to home, or a move into skilled nursing care - this approach can shift from stressful to manageable, with tangible improvements in comfort and daily functioning.

The most actionable caution centers on caregiver fit and consistency. A stark few reviews recount experiences that felt chaotic or poorly aligned with expectations - claims of unprofessionalism and limited empathy underline the risk that comes with agency?based staffing. The remedy is clear: invest time upfront in meeting potential caregivers, request an outlined plan with predictable assignments, and insist on supervisory check?ins and care plan updates. Rely on Greg and his team's demonstrated track record of responsiveness, but pair that with concrete guarantees - caregiver introductions, trial periods, and a written commitment to continuity wherever possible. In short, the agency can deliver outstanding, life?changing support for many families, but awareness of the potential for caregiver variability is essential.

Bottom line: for families needing urgent, flexible, compassionate in?home care with a trackable escalation path and a leadership group that actively will assemble and adjust a high?caliber team, Assisting Hands of Menomonee Falls is a compelling option. The positives - rapid mobilization, staff empathy, practical know?how, and reliable coordination - often translate into real relief and improved quality of life for both seniors and their families. Those who can commit to active involvement in caregiver selection, demand clear communication, and accept a degree of caregiver variation in exchange for a high?touch, readily available service will find this agency a strong ally. If certainty about a single, unchanging caregiver relationship is non?negotiable, or if every service promise must be perfectly aligned with brochures before any engagement, exploring alternatives may be prudent.

The area of Brookfield, Wisconsin, where you are considering senior living offers a variety of amenities and services within close proximity. There are several restaurants nearby such as Kopp's Frozen Custard Stand, Mission BBQ, and Cafe Hollander for dining options. Additionally, there are theaters like Silverspot Cinema and pharmacies like Metro Market Pharmacy and CVS Pharmacy for entertainment and healthcare needs. For medical care, there are several physician offices including West Suburban Center For Arthritis and Wheaton Franciscan Medical Group. Parks such as Fox Brook Park and Greenfield Park provide opportunities for outdoor recreation. Places of worship like First Congregational Church offer spiritual support, while hospitals like Waukesha Memorial Hospital ensure access to healthcare services. Overall, this neighborhood in Brookfield is conveniently located with a range of resources to support a comfortable and fulfilling senior living experience.

Restaurants

• Kopp's Frozen Custard Stand (0.2 miles)
• Mission BBQ (0.4 miles)
• Cafe Hollander (0.8 miles)
• Portillo's (0.8 miles)
• Oscar's Frozen Custard (1.4 miles)
• Meiji Cuisine (1.5 miles)
• McDonald's (1.5 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (0.7 miles)
• Ridge Cinema New Berlin, Wi (6.2 miles)

Pharmacies

• Metro Market Pharmacy (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.5 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Pick 'n Save Pharmacy (2.6 miles)

Physicians

• West Suburban Center For Arthritis (1 miles)
• Wheaton Franciscan Medical Group (1.8 miles)
• Drs. Roy and Associates (4 miles)
• ProHealth Care Building (4.3 miles)
• New Berlin Family Practice Clinic (4.3 miles)
• Aurora Advanced Healthcare (4.4 miles)
• Prohealth Care Medical Centers (4.5 miles)

Parks

• Dousman Stage Coach Inn Museum (2.2 miles)
• Fox Brook Park (3 miles)
• The Big Backyard (3.3 miles)
• Elm Grove Village Park (3.5 miles)
• Wagner Park (4.4 miles)
• Greenfield Park (4.5 miles)
• Waukesha Parks Rec & Forestry (4.5 miles)

Cafes

• Starbucks (3.9 miles)
• Mama D's Coffee (4 miles)
• Starbucks (4.7 miles)
• Starbucks (5.3 miles)
• Panera Bread (5.7 miles)
• Panera Bread (6.3 miles)

Places of Worship

• First Congregational Church (4.3 miles)

Hospitals

• Waukesha Memorial Hospital (5 miles)
• Rogers Memorial Hospital (5.4 miles)