Assist at Home Quality Care

Pros

• Paula Ockwood and ASSIST@HOME Quality Care were praised for their compassion, sincerity, and professional demeanor.
• Paula went to great lengths to understand their circumstances and tailor a plan to their mother's needs.
• The fees, pricing, and disclosures were clear and easy to understand.
• Paula and her team delivered in every regard with a level of detail beyond expectation.
• As the mother's needs increased to 24/7 in-home care, the scope of services expanded without diminishing quality or causing financial concern.
• Paula and her team stayed by the mother's side through the day she passed away.
• The compassion, sincerity, and care demonstrated by Paula and her team felt like family.
• The reviewer expressed eternal gratitude for Paula and her team.
• They helped honor the mother's final wish to spend the remainder of her life at home.
• The reviewer offered their highest level of reference for Paula and ASSIST@HOME Quality Care.

Cons

• The reviewer alleges the company swindles thousands of dollars from elderly clients who only want companionship.
• Aides allegedly take longer breaks than what they are paid for.
• It is claimed that aides are not always present and still expect to be paid.
• The owner is described as hot-tempered and capable of kicking elderly clients out of the program, causing fear to contact him.
• The program is called an absolute joke.
• There are plans to report the company to the BBB.

Review

A pair of reviews about ASSIST@HOME Quality Care paints a strikingly mixed portrait of Paula Ockwood and her team. On one hand, a longtime client offers a glowing, almost familial endorsement that reads like a heartfelt tribute to dedicated in-home care. On the other hand, a different reviewer raises serious accusations about financial impropriety and problematic behavior. Taken together, these perspectives underscore the complexity and emotional weight that surround elder-care services.

The positive account centers on a search in 2019 for in-home caregiving for an 86-year-old mother who faced memory and mobility challenges. The reviewer was personally referred to Paula Ockwood and ASSIST@HOME Quality Care, and immediately sensed something distinctive about Paula and her organization. According to the narrative, Paula's demeanor, compassion, and professional integrity stood out from the start. The reviewer emphasizes that Paula took the time to understand the specific family situation and to craft a care plan tailored to the mother's unique needs. The transparency around fees, pricing, and disclosures is highlighted as clear and easy to understand, which helped the family feel confident in their decision.

As the mother's condition progressed and required around-the-clock care, the scope of services expanded - but never at the expense of quality. The reviewer notes that money never became an issue, and the standard of care remained high even as demands grew. The commitment of Paula and her team is described as unwavering; they were described as being by the mother's side, "literally," through the entire journey until the day she passed away in March 2021. The caregiver team's presence is portrayed not just as professional support, but as deeply compassionate care that felt like family. The reviewer emphasizes the emotional impact of this connection, stating that Paula and her team treated the mother and the family with such care that it felt as if they were part of the family long before the end came. The closing sentiment is one of profound gratitude, with the reviewer stating that the experience enabled the mother to spend the final years of life in her own home, which was one of the mother's final wishes. The review ends with a strong, unequivocal recommendation, calling Paula and ASSIST@HOME Quality Care worthy of the highest reference.

In stark contrast, another reviewer offers a sharply critical take that raises serious concerns about the company's practices. This account asserts that the business "has no problem swindling thousands of dollars away from elderly who can take care of themselves, but just want the mental companionship." The reviewer claims that aides may take longer breaks than what is paid for, and that workers are not always present even though pay is expected. The critique continues with a claim that the elderly are made to feel scared to contact the owner due to a hot-tempered management style, and that individuals can be kicked out of the program. The language used is emphatic and condemnatory, culminating in labels of "Absolute joke" and a stated intention to report the company to the Better Business Bureau (BBB).

These two evaluations present a stark dichotomy: one narrative of unwavering dedication, meticulous care, and a heartfelt belief that a loved one could remain at home with dignity; and another narrative filled with accusations of financial exploitation, poor scheduling, and intimidating management. When viewed together, they reflect the truly high-stakes, emotionally fraught nature of in-home elder care, where positive experiences can feel transformative and deeply humane, while negative experiences - or perceived mistreatment - can be equally powerful in their impact and concerns.

The contrasting stories also highlight common themes that families often grapple with when seeking in-home care. For many, trust, transparent pricing, and a demonstrated willingness to adapt to evolving needs are essential. The first review emphasizes these elements: a tailored plan, clear disclosures, and a care team whose compassion translated into practical, around-the-clock support that respected the patient's wish to remain at home. The second review, meanwhile, underscores the other end of the spectrum families fear: potential financial exploitation, inconsistent caregiver presence, and management styles that may feel intimidating or punitive to elderly clients and their families. Both perspectives remind readers that elder care is not a one-size-fits-all service, and that experiences can vary dramatically from family to family and caregiver to caregiver.

For families considering in-home caregiving, these accounts together illustrate why due diligence is so important. Prospective clients should look beyond a single review and seek multiple references, verify licensure and regulatory status where applicable, and request detailed contracts that delineate duties, compensation, and expectations. It can also be beneficial to arrange trial periods, ask for caregiver introductions, and establish clear channels for ongoing communication and escalation if issues arise. The delicate balance between compassionate, client-centered care and robust accountability is at the heart of any decision about in-home services, and the experiences shared here serve as a powerful reminder of that balance - and of how deeply the quality of care can affect a family's peace of mind during a difficult time.

This part of Brookfield, Wisconsin, offers a variety of amenities within a short distance for seniors looking to settle in the area. With a selection of restaurants such as Kopp's Frozen Custard Stand, Mission BBQ, and Cafe Hollander nearby, residents can enjoy a range of dining options. Additionally, pharmacies like Metro Market Pharmacy and CVS Pharmacy are conveniently located for easy access to medications. For recreational activities, parks like Fox Brook Park and The Big Backyard provide opportunities for outdoor enjoyment. There are also several healthcare facilities in the area, including West Suburban Center For Arthritis and Wheaton Franciscan Medical Group. Overall, this neighborhood offers a convenient and pleasant environment for seniors seeking a comfortable living experience in Brookfield.

Restaurants

• Kopp's Frozen Custard Stand (0.2 miles)
• Mission BBQ (0.4 miles)
• Cafe Hollander (0.8 miles)
• Portillo's (0.8 miles)
• Oscar's Frozen Custard (1.4 miles)
• Meiji Cuisine (1.5 miles)
• McDonald's (1.5 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (0.7 miles)
• Ridge Cinema New Berlin, Wi (6.2 miles)

Pharmacies

• Metro Market Pharmacy (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.5 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.4 miles)
• Pick 'n Save Pharmacy (2.6 miles)

Physicians

• West Suburban Center For Arthritis (1 miles)
• Wheaton Franciscan Medical Group (1.8 miles)
• Drs. Roy and Associates (3.9 miles)
• ProHealth Care Building (4.3 miles)
• New Berlin Family Practice Clinic (4.4 miles)
• Aurora Advanced Healthcare (4.5 miles)
• Prohealth Care Medical Centers (4.5 miles)

Parks

• Dousman Stage Coach Inn Museum (2.2 miles)
• Fox Brook Park (2.9 miles)
• The Big Backyard (3.3 miles)
• Elm Grove Village Park (3.5 miles)
• Wagner Park (4.4 miles)
• Greenfield Park (4.5 miles)
• Waukesha Parks Rec & Forestry (4.5 miles)

Cafes

• Starbucks (3.9 miles)
• Mama D's Coffee (4 miles)
• Starbucks (4.8 miles)
• Starbucks (5.3 miles)
• Panera Bread (5.8 miles)

Places of Worship

• First Congregational Church (4.3 miles)

Hospitals

• Waukesha Memorial Hospital (5 miles)
• Rogers Memorial Hospital (5.4 miles)