21903 West National Avenue, New Berlin, WI 53146
For more information about senior living options: (866) 208-4318
Overall Review of Renaissance Memory Care Of New Berlin
Pros
The facility is a small eight-bed setting that allows residents to know the staff and other residents.- The staff genuinely care and collaborate with hospice teams and families on each resident's care.
- Meals are home-cooked and prepared to residents' needs, including chopped, pureed, or thickened options.
- The front and back patios provide outdoor time that residents enjoy.
- Care is consistently evident to visiting families, who never question the quality of care.
- The owner, an RN, runs the facility meticulously and maintains open communication.
- Renaissance is described as an excellent place where loved ones are treated with great respect and the staff are amazing.
- The environment is calming, home-like, and welcoming, easing transitions for families and residents.
- The staff take time to know each resident and their families, keep families informed, and coordinate well with hospice.
- All meals are homemade and prepared fresh, the facility is immaculately clean with cozy rooms and included linens, and laundry is handled to relieve family burden.
Cons
They wished they had known about Renaissance four years earlier.- They had a horrible experience at a different facility, where staffing was absolutely horrendous.
- The other facility was very uncaring.
- There were several medication errors that occurred frequently at the other facility.
- She was constantly stressed and worried about her mother's day-to-day well-being.
- It was a shame they hadn't found Renaissance sooner.
- They wished they had taken their dad to Renaissance first.
Review
Renaissance Memory Care of New Berlin is best suited for families seeking an intimate, dementia-focused setting where care feels personal, the staff truly knows residents, and the environment reads like a well-run home. An eight-bed unit creates a rare level of familiarity, enabling caregivers to tailor routines, meals, and activities to individual needs. The owner, an RN, applies hands-on oversight and clear, ongoing communication that families repeatedly call refreshing and trustworthy. For residents who thrive on routine, direct caregiver access, and visible daily attentiveness, this community delivers with uncommon consistency.
Those who may want to consider alternatives include families needing a larger campus with broad programming and more visible social opportunities for memory care residents, or those requiring a level of medical intensity beyond what a small team can reliably sustain. If privacy or a wider selection of apartment styles matters, or if a resident desires the pace and variety of a bigger community with more outings, different options should be explored. Budget considerations can also push families toward other settings, especially if higher levels of clinical staffing or specialized services are prioritized.
The strongest pros here are the one-on-one attention and the emergent sense of home. Families repeatedly note that staff genuinely cares, works closely with hospice teams, and communicates proactively, eliminating the stress of guessing how a loved one is doing. Home-cooked meals are a standout, with thoughtful adaptations such as chopped, pureed, or thickened options that honor dignity and appetite. Outdoor space is a real asset, and residents visibly enjoy the front and back patios. Practical safety features, beds that lower all the way and alternating air pressure mattresses, support restful nights and reduce anxiety about falls.
These advantages largely offset the main downside that comes with a tiny operation: the smaller pool of social activities and potential limits on staff coverage during peak needs. In practice, the intimate setting translates into higher staff-to-resident interaction and rapid, consistent communication that many families associate with more reliable daily care. The RN-ownerâs meticulous oversight helps ensure adherence to care plans, minimizes med-verification issues, and keeps transitions with hospice or other providers smooth. For dementia care that hinges on calm, personalized engagement, the trade-off feels favorable.
Experience across reviews emphasizes a welcoming, almost family-like atmosphere. Families describe not just competent care, but respect and dignity offered at every turn as a loved oneâs health declines or stabilizes. The ownerâs hands-on leadership, often assisting with paperwork, coordinating with insurers, and following up with families, reduces administrative burdens and reinforces trust. Residents are seen not as tasks to be managed but as people with histories and preferences being honored through TV time together, crafts, games, and shared meals. Even in difficult moments, the tone remains warm, steady, and focused on comfort.
In sum, Renaissance Memory Care of New Berlin stands out as a disciplined, compassion-forward choice for memory care when a family seeks an eight-unit, homey environment with exceptionally attentive staff and robust family communication. It delivers meaningful value for residents who benefit from individualized attention, strong hospice collaboration, and dignity-centered end-of-life care. Those prioritizing a larger social calendar, a broader range of living options, or higher-volume clinical services may find alternatives more aligned with their goals. Prospective families should schedule a direct visit, ask to meet the owner and key caregivers, and observe how staff interact with residents across typical day parts to confirm that the intimate pace and personal oversight meet their specific care priorities.
8 resident community capacity
Assisted Living
Memory Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
General Mitchell International (15 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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