Janesville Garden Court Senior

Pros

• Kelsey is praised for being very professional, kind, and for guiding applicants through the process with welcoming energy.
• Jennifer is recognized as the nicest member of management.
• The property is described as a wonderful place to live, with a downtown location and easy access to buses.
• A former resident has fond memories of living there from 2011 to 2022.
• The community is noted as an awesome place for visitors.
• Residents appreciate the friendly staff and the activities offered at the property.

Cons

• The property has constant bed bug and roach issues, and the hallways aren't regularly cleaned.
• Mold problems are present and affect residents' health.
• Management is poor at communicating, with only one staff member described as pleasant.
• Residents were led to believe they were approved for housing, then told they were not due to income, causing major disruption.
• The application process is rushed and unprofessional, forcing residents to scramble and pack their belongings.
• Security at the property is inadequate.
• Appliances are outdated or not fixed (the oven is slow; the AC doesn't work and replacements aren't done).
• Office staff are rude or unresponsive (including hang-ups on calls and dismissive attitudes).

Review

Across the board, the property draws a wide spectrum of opinions from its residents. A recurring thread is the presence of serious health and cleanliness concerns: persistent bed bug and roach problems, mold on multiple levels, and ongoing issues with upkeep and sanitation. Several reviewers describe hallways and common areas that aren't vacuumed or cleaned regularly, contributing to a sense of neglect. Even when pests are treated, the problems often resurface, with residents reporting bites and lingering infestations that aren't quickly resolved. Mold is explicitly called out as a health hazard for tenants, including families and individuals with health sensitivities, and many feel the building isn't doing enough to address these hazards comprehensively.

Despite the challenges, a few staff members stand out in a positive light. Jennifer is repeatedly praised for kindness and attentiveness, with tenants noting that she's the only consistently pleasant and helpful person they encounter. Kelsey, praised for professionalism and a welcoming demeanor, receives similar appreciation; one reviewer even says that having Kelsey in charge of office dealings has transformed the experience for the better. These positive interactions appear to be a bright counterpoint to broader complaints about management, and several residents credit these staff members with providing a much-needed human touch amid ongoing problems.

Administrative processes and communication, however, often compound residents' frustrations. A notably painful incident involved being told they were approved for an apartment, rushing through paperwork, and even gathering a doctor's note for a pet, only to be told later that approval was pulled because their income exceeded a threshold by a small amount. The resulting scramble left the tenant packed, prepared to move, and then abruptly without a home, with one person saying the experience was rushed, unprofessional, and inconsiderate. Several reviews describe a pattern of being ignored or receiving a curt or unhelpful response over the phone, including stories of being hung up on. The inconsistency between what staff communicate and what applicants experience appears to be a major rip in trust.

The living conditions themselves amplify discontent. Beyond pests and mold, residents complain about aging appliances and inefficient systems. A stovetop or oven that takes an hour to heat a frozen pizza, an air conditioner that professionals say needs replacement, and appliances dating back to the late 1980s or early 1990s are repeatedly cited as proof that "updates" are overdue. Maintenance requests often feel slow or incomplete, and several residents express a sense of being unheard when they bring up repairs. The gap between what tenants pay in rent and what they actually feel they're getting in terms of functional, modern living quarters is a recurring theme.

Security, privacy, and interpersonal dynamics within the building also come under scrutiny. Some reviewers describe a culture of intrusion or overreach, with complaints about frequent or unwelcome entries into apartments. A few accounts touch on tensions with neighbors or the broader tenant community, including concerns about being unfairly singled out for eviction or confrontation without clear evidence. There are mentions of "nosy" residents and a perception that office staff may not treat tenants with consistent respect, particularly when it comes to enforcing rules or addressing complaints. The tone here suggests a climate where trust and fairness are as important as the physical upkeep of the units.

On a more balanced note, location and accessibility get some positive recognition. A few reviewers highlight the property's downtown setting, proximity to bus routes, and the overall convenience of the neighborhood. One reviewer even calls the building an "awesome place for visitors" due to its central location and transit convenience. These practical benefits give some residents a sense of value that persists alongside the more persistent concerns about upkeep and management.

Overall, the sentiment is mixed but tends toward frustration. The major pain points - pest infestations, mold, aging appliances, and inconsistent maintenance - tend to overshadow the occasional praise for staff, especially Jennifer and Kelsey, who are repeatedly identified as bright spots in an otherwise challenging living environment. The most damaging experiences stem from miscommunication, rushed processes that ultimately fail to deliver on promises, and a perceived lack of proactive, ongoing maintenance and security improvements. For some residents, the positives of location and a few helpful staff members aren't enough to outweigh the ongoing health and comfort concerns, leading to a cautious or reluctant endorsement at best.

Restaurants

• Corvina's Bar (0.1 miles)
• Lark - Janesville (0.3 miles)
• Citrus Cafe (0.4 miles)
• Frostie Freeze (1 miles)
• Game Day Sports Bar & Grill (1.2 miles)
• Jimmy John's (1.2 miles)
• Russ's Park Place Bar & Grill (1.3 miles)

Physicians

• James A Burns PhD (0.2 miles)
• Janesville Psychiatric Clinic (0.2 miles)
• Mercy Hospital (0.3 miles)
• Mercy Regional Cancer Center (0.4 miles)
• Mercy Outpatient Surgery Center (0.4 miles)
• Kevin R. Kozak (0.5 miles)
• Mercy Michael Berry Clinic (0.5 miles)

Pharmacies

• Kealey Pharmacy & Home Care Service (0.3 miles)
• Kealey Pharmacy (0.3 miles)
• Home Town Pharmacy (0.3 miles)
• Mercy West Pharmacy (0.5 miles)
• Dean Pharmacy (0.6 miles)
• Mercy Mall Pharmacy (0.9 miles)
• CVS Pharmacy (1 miles)

Parks

• Traxler Park (0.4 miles)
• Rockport Park Playground (1.6 miles)
• Palmer Park (1.7 miles)
• Peace Park Playground (2 miles)

Hospitals

• Mercy Health System (0.5 miles)
• Mercy Hospital and Trauma Center (0.5 miles)
• Mercy Labor and Delivery Unit (0.5 miles)
• Mercy Health System Corporation (2.5 miles)
• SSM Health St. Mary's Hospital - Janesville (2.6 miles)
• St Marys Janesville Hospital (2.6 miles)
• Fineryou Medical Spa (2.6 miles)

Cafes

• Jeff's Coffee Bar (0.9 miles)
• Mocha Moment (1.4 miles)
• Panera Bread (2.5 miles)

Places of Worship

• St William Parish (1 miles)
• St John Vianney Catholic Church (1 miles)
• Foundation Bible Church (1.6 miles)
• Wels (2.3 miles)