Freedom Hall

Pros

• The reviewer calls Mercy Options the best location for doctor's appointments.
• The reviewer has been seeing their therapist for nine years and says she is the best person they could ask for.
• The reviewer notes that family members also have therapists there and they've never had a problem.
• Danielle Westmoreland is praised as the best psychologist by the reviewer.
• The reviewer expresses liking Mercy Options.
• The reviewer states that if someone needs mental or behavioral help, Mercy Options will help.
• A longtime patient credits the staff for helping them through a rough childhood.

Cons

• They claim that BCBAs should not be certified or licensed and that dealing with Michelle has been nothing but games.
• They note that most techs are great, but the BCBA has a "it's her way or no way" mentality.
• They report being treated very poorly after turning 18.
• They allege a male psychiatrist breached patient confidentiality by telling their mother they were lying about symptoms.
• They say Mercy Options withheld non-controlled medication refills and failed to bridge meds, leaving them medication-free for three weeks.
• They state this disruption led to losing a job and delaying college coursework.
• They feel uncomfortable and scared to talk at the clinic.
• They were told the practice wasn't taking new cases and were given a dismissive "good luck," effectively denying help.
• They describe repeated appointment cancellations with little to no notice and poor communication about therapist contact.
• They accuse current and previous psychiatrists of negligence, including pushing expensive or ineffective medications and ignoring insurance issues.

Review

Mercy Options presents itself in a rather complicated light when you read through a long thread of personal experiences. On one hand, there are heartfelt testimonies from people who credit the clinic and its staff with real, lasting support - sometimes for many years. On the other hand, a sizeable portion of the feedback is harshly critical, focusing on miscommunications, scheduling failures, privacy concerns, and what many describe as inconsistent or negligent care. The stories together paint a clinic that is clearly meaningful to some clients but deeply frustrating or harmful to others, depending on who you encounter and when you seek help.

A recurring thread of critique centers on the behavior and qualifications of certain behavioral health staff. One reviewer specifically questions the legitimacy of a BCBA, arguing that the person they worked with - named Michelle - should not be certified or licensed and describing ongoing "games" or unproductive interactions with her. This sentiment isn't isolated; several comments express mistrust toward certain providers, suggesting that some professionals within the Mercy Options ecosystem may not meet the expectations one would reasonably have for credentialing, clarity of role, and constructive engagement. Yet, there are opposite notes too: other patients speak highly of the technical staff in general, and there are people who defend the clinic's readiness to help when they feel supported by specific therapists.

Confidentiality and medication management problems feature prominently in the negative accounts. A reviewer recounts a male psychiatrist breaking patient confidentiality by telling the patient's mother that the patient was lying about symptoms, a violation that understandably shakes trust in the therapeutic relationship. Beyond confidentiality, there are reports of difficulties securing medication refills, with some patients saying Mercy Options did not bridge medications during transitions to new providers. One account describes being left without psychiatric medications for about three weeks, an interruption that coincided with job and academic setbacks. There are also complaints about medication decisions and insurance navigation - observations that a psychiatrist prescribed an antipsychotic despite the patient's request for an antidepressant and that a particular antipsychotic (Latuda) was financially burdensome compared with alternatives that later proved more tolerable. These threads underscore how critical coordinated, attentive medical management is for people who rely on Mercy Options to coordinate mental health and medication needs.

Access and communication issues add another layer of frustration for many. Long wait times to book a first appointment are repeatedly cited, sometimes extending to a full month, with later hassles about whether an upcoming appointment is truly scheduled or merely an "appointment reminder." Reviewers report getting voice messages ahead of visits, only to be told those messages were not actionable or were not followed up on. Others describe cancellations that were not clearly communicated, a broken cancellation waitlist, and after-hours staff who call right before closing, leaving patients with little opportunity to respond. Some patients encountered a lack of direct contact with their psychiatrist, compounded by assistants who seemed unable to listen attentively to urgent concerns. The net effect is a cascade of missed connections and broken continuity of care at a time when many people are most vulnerable and seeking dependable support.

Insurance and cost considerations weave through many of the negative experiences as well. For some patients, Mercy Options is the only provider that accepts their Mercy HMO, forcing them to endure the clinic's scheduling and care delivery problems rather than seek alternatives. Others point to the financial side of treatment, noting that costly medications and insurance coverage missteps amplified their stress and disrupted treatment plans. The result, in several accounts, is a sense of being trapped by insurance constraints rather than empowered by accessible, patient-centered care. The combination of coverage hurdles and delivery delays amplifies the sense that the system is more bureaucratic than therapeutic at times.

Amid the sea of criticisms, there are surprisingly strong affirmations about certain clinicians and long-running relationships. A number of reviewers highlight enduring connections with therapists they regard as exceptionally effective. One person notes they have been seeing the same therapist for nine years and describe her as "literally the best person" they could ask for. The broader family network is mentioned as well, with relatives like cousins and an aunt reportedly maintaining positive experiences with their own therapists at Mercy Options. One user even claims to have stayed with the clinic for over 15 years, calling out a "large part" of their ongoing stability to the help they received there. And there are explicit endorsements of Mercy Options' mission and willingness to assist anyone in need, encapsulated in statements like "If you need mental or behavioral help, all you have to do is ask, Mercy Options will help!" These positive notes remind readers that the clinic can be a lifeline - especially when trust is established with a compassionate, responsive clinician such as Danielle Westmoreland, who is praised by some as "the best psychologist I would not trade for anything."

In sum, the portrait of Mercy Options that emerges from these accounts is not one of a uniformly excellent or uniformly failing institution. Rather, it is a clinic that can be deeply meaningful and transformative for some clients while feeling neglectful or chaotic to others. The contrasts are most pronounced when it comes to specific staff interactions, the handling of confidentiality and medications, appointment scheduling, and the way insurance and costs intersect with care. For a reader weighing where to seek mental health or behavioral health support, the message carried by these stories is clear: experiences at Mercy Options can be life-changing in the best possible way, but the risk of miscommunication, delays, and care gaps is real, and the quality of care appears to vary considerably by clinician, time, and system-level factors. If you're considering this clinic, it may be worth speaking directly with current patients, asking pointed questions about clinician credentials and care coordination, and confirming concrete plans for medication management and appointment continuity before fully committing.

Located in Janesville, Wisconsin, this area boasts a variety of healthcare options including the Mercy Regional Cancer Center, Outpatient Surgery Center, and Heart & Vascular Center for your medical needs. Nearby hospitals such as Mercy Hospital and Trauma Center provide quality care close to home. For your pharmaceutical needs, there are several pharmacies within walking distance. Enjoy the outdoors at Traxler Park or Rockport Park Playground. When hunger strikes, dine at local favorites like Corvina's Bar or Lark - Janesville. Immerse yourself in the community by attending one of the nearby places of worship such as St William Parish or Foundation Bible Church. This vibrant neighborhood offers convenience and amenities perfect for senior living.

Physicians

• Mercy Regional Cancer Center (0.1 miles)
• Mercy Outpatient Surgery Center (0.1 miles)
• Kevin R. Kozak (0.1 miles)
• Mercy Michael Berry Clinic (0.1 miles)
• Mercy Regional Heart & Vascular Center (0.2 miles)
• Maxim Gorelik (0.2 miles)
• Mercy Comprehensive Inpatient Rehabilitation Center (0.2 miles)

Hospitals

• Mercy Health System (0.2 miles)
• Mercy Hospital and Trauma Center (0.2 miles)
• Mercy Labor and Delivery Unit (0.2 miles)
• Mercy Health System Corporation (2.6 miles)
• Fineryou Medical Spa (2.7 miles)
• SSM Health St. Mary's Hospital - Janesville (3 miles)
• St Marys Janesville Hospital (3 miles)

Pharmacies

• Mercy West Pharmacy (0.2 miles)
• Dean Pharmacy (0.3 miles)
• Kealey Pharmacy (0.4 miles)
• Home Town Pharmacy (0.4 miles)
• Kealey Pharmacy & Home Care Service (0.4 miles)
• Mercy Mall Pharmacy (0.6 miles)
• CVS Pharmacy (0.8 miles)

Parks

• Traxler Park (0.2 miles)
• Rockport Park Playground (1.4 miles)
• Peace Park Playground (1.8 miles)
• Palmer Park (2 miles)

Restaurants

• Corvina's Bar (0.5 miles)
• Lark - Janesville (0.6 miles)
• Citrus Cafe (0.7 miles)
• Frostie Freeze (0.7 miles)
• Jimmy John's (1 miles)
• Bogeys (1.1 miles)
• Culver's (1.1 miles)

Cafes

• Jeff's Coffee Bar (0.6 miles)
• Mocha Moment (1.5 miles)
• Panera Bread (2.6 miles)

Places of Worship

• St William Parish (0.7 miles)
• St John Vianney Catholic Church (1.3 miles)
• Foundation Bible Church (1.6 miles)
• Wels (2.2 miles)