Freedom Hall in Janesville, WI

Pros

• They call Mercy Options the best location for doctor's appointments.
• They have been seeing their therapist for nine years and consider her the best person they could ask for.
• They note that their little cousins and aunt also have therapists there, and they have never had a problem with them.
• They feel that the operation has been around a long time and that the staff do care; they have been going there for over 15 years on and off, largely due to the help from people there.
• They like Mercy Options.
• They believe Mercy Options will help someone in need of mental or behavioral help.
• Danielle Westmoreland is described as the best psychologist they would not trade for anything.

Cons

• They claim the BCBA should not be certified nor licensed.
• They say dealing with Michelle has been nothing but games and advise looking elsewhere.
• They note the BCBA has a “it's her way or no way” mentality.
• They say they were treated very poorly after turning 18.
• They allege a male psychiatrist breached patient confidentiality by telling the mother the patient was lying about symptoms.
• They say Mercy Options withheld all psychiatric medication refills and did not bridge medications.
• They claim being medication-free for three weeks led to job and college disruptions.
• They say they never had a good experience at Mercy Options since becoming an adult, feeling uncomfortable and scared to talk.
• They describe being told they were not taking new cases and were wished luck, implying unsympathetic reception.
• They recount long waits for a first session, poor communication, and uncertainty about therapist fit.
• They report repeated cancellations, a broken cancellation system, and assistants who couldn’t listen or contact the psychiatrist.
• They claim the current psychiatrist prescribed an antipsychotic despite requesting an antidepressant, calling the process negligent.
• They say the staff ignored insurance concerns and messed up the process.
• They say a prior psychiatrist pushed Latuda as the only option, despite exhaustion and high cost.
• They advise others not to waste their time with the clinic.
• They claim most staff don’t want to help or care about patients, regardless of payment.
• They describe the place as horrible with rude staff and urge others to go elsewhere.
• They note that appointments get canceled with no notification and it can take months to see the doctor again; medications weren’t working.

Review

Freedom Hall in Janesville is best suited for adults who already have an established relationship with a trusted clinician in the Mercy network and can tolerate a iffy onboarding process in exchange for a convenient, central location. The strongest endorsements come from patients who have sustained care with a particular therapist for years and who prize continuity over rapid intake. For these individuals, the facility’s accessibility and the potential for meaningful, long-term therapeutic work can outweigh the administrative friction elsewhere in the care path. In short, Freedom Hall works when there is a pre-existing bond with a preferred provider and a willingness to navigate scheduling quirks.

Those who may want to consider alternatives are the families and individuals new to Mercy Options or those who require reliable, predictable access to care without lengthy waits or repeated cancellations. Several reviews recount long enrollment delays, repeated appointment rescheduling, and a lack of timely communication about changes. For someone facing acute symptoms or seeking prompt medication management and clear care coordination, the current patterns risk undermining stability. Potential patients should also be wary if confidentiality mishaps or staff turnover have amplified anxiety about sharing sensitive information.

On the upside, the best clinicians associated with this setting receive high marks. Messages from patients who have benefited from long-tenured therapists describe real progress and sustained rapport, testaments to the value of therapeutic relationships that survive through years of care. The facility’s physical location is cited as a tangible asset for those with mobility concerns, and a handful of staff members are repeatedly praised for competence and responsiveness. When the right clinician is engaged, and the care team is aligned, meaningful, individualized therapy can emerge despite systemic friction elsewhere in the operation.

However, those pros do not fully counterbalance the core drawbacks. The most consistent criticisms center on process issues: sluggish intake, frequent cancellations without timely follow-up, and assistants or schedulers who miss the mark in communication. When appointments are missed or delayed, the ripple effects are real, therapy is interrupted, continuity suffers, and patients may feel abandoned or inadequately supported. Additionally, reports of confidentiality breaches and mismanaged medication coordination create legitimate safety concerns for anyone relying on coordinated psychiatric and therapeutic care. In aggregate, the operational flaws undermine otherwise strong clinical potential.

For families navigating a decision, the practical path is straightforward. First, verify who will be the primary clinician and insist on a clear contingency plan if that person changes or leaves. Ask about wait times for new assessments, how cancellations are communicated, and who will be the point of contact for urgent needs. Clarify how medication management and psychiatric follow-up are coordinated across the care team, and request a direct line or message forum to reduce the risk of missed communications. Finally, compare the Freedom Hall option with other Mercy Options locations or independent providers in the area to gauge whether you value built-in continuity with a trusted clinician over the risk of administrative instability.

In the end, Freedom Hall is not a universally unsuitable choice, but it is a decision that requires careful vetting. It rewards families who can anchor care around a dependable therapist and who can tolerate, or mitigate, administrative volatility through proactive advocacy and precise expectations. For those seeking a friction-free intake, guaranteed follow-through, and robust care coordination, alternatives within the Mercy network or other local providers will likely deliver more reliable consistency. For others, the opportunity to work with a highly regarded clinician, especially if that clinician is already familiar with the patient, can still offer meaningful progress, provided the care pathway is actively managed and expectations are aligned with reality.