Brightstar

Pros

• The caregivers at Brightstar showed compassion and were a wonderful resource for the reviewer's elderly father.
• The reviewer appreciated the flexibility of services provided by Brightstar.
• The reviewer has had good service so far and found the experience with in-home care positive.
• The caregivers from Brightstar had a positive impact on the elderly father, showing understanding and compassion.
• Overall, the experience with Brightstar has been quite positive for the reviewer and their family.

Cons

• The care provided for their bedridden mother was horrific and the worst experience of their life.
• The caregivers were mostly thieves and not capable of providing proper care.
• Multiple instances of finding their mother covered in feces.
• Frequently experiencing unfilled shifts with no advance warning.
• Theft from their home was rampant.
• Brook, a staff member, was described as a liar and hot-headed with poor customer service skills.
• The outfit (Brightstar) is not recommended at all, even for a dead rat.

Review

The care provided for a 96-year-old bedridden mother was described as horrifying by one reviewer, who deemed it the worst experience of their life. According to the reviewer, most of the caregivers were thieves and unfit for their role. Shockingly, the reviewer even caught several of them sleeping in another room. To make matters worse, they frequently found their mother covered in feces, and there were instances when shifts were not filled without any prior notice. The theft from their home was also deemed incredible. Furthermore, the reviewer expressed their dissatisfaction with Brook, a supposedly hot-headed and dishonest individual lacking customer service skills. Overall, they would not recommend this service to anyone.

Contrary to this dismal account, another reviewer had positive experiences with Brightstar and commended everyone they had interacted with so far. They considered the staff at Brightstar to be wonderful resources who showed compassion towards their elderly father. They particularly appreciated the flexibility of services offered by Brightstar.

As newcomers to this type of care, the second reviewer acknowledged that they had received good service thus far but only in terms of in-home care. However, they did express disappointment that caregivers did not take it upon themselves to assist with household tasks for their mother- and father-in-law. They noted on several occasions that caregivers simply sat and watched TV with their father-in-law who suffered from Alzheimer's disease. The absence of initiative from the caregiver caused disappointment since their mother-in-law was not one to ask for help readily. Despite this shortcoming, they overall described the experience as positive.

In conclusion, these reviews paint contrasting pictures regarding the quality of care provided by Brightstar. While one review details a horrific experience involving thefts, unprofessional behavior, neglectful caregiving resulting in unsanitary conditions for an elderly bedridden patient; the other review speaks highly of compassionate staff members who have been helpful resources throughout their journey with an elderly parent. The discrepancies highlight the importance of thoroughly researching and vetting potential caregiving services to ensure one's loved ones receive the best possible care.

This area of Janesville, Wisconsin, offers a variety of amenities and services that cater to the needs of seniors. With several physicians' offices and hospitals nearby, residents have convenient access to healthcare facilities. Additionally, there are pharmacies within close proximity for easy medication management. The neighborhood also features a selection of restaurants and cafes for dining options, as well as parks for outdoor recreation and relaxation. Places of worship are easily accessible for spiritual fulfillment. Overall, this part of Janesville provides a well-rounded community for seniors looking for a comfortable and convenient living environment.

Physicians

• James A Burns PhD (0.1 miles)
• Mercy Hospital (0.1 miles)
• Janesville Psychiatric Clinic (0.1 miles)
• Mercy Regional Cancer Center (0.6 miles)
• Mercy Outpatient Surgery Center (0.6 miles)
• Kevin R. Kozak (0.6 miles)
• Mercy Michael Berry Clinic (0.6 miles)

Restaurants

• Lark - Janesville (0.1 miles)
• Corvina's Bar (0.1 miles)
• Citrus Cafe (0.2 miles)
• Frostie Freeze (1 miles)
• Game Day Sports Bar & Grill (1 miles)
• Russ's Park Place Bar & Grill (1.1 miles)
• Jimmy John's (1.3 miles)

Pharmacies

• Kealey Pharmacy & Home Care Service (0.2 miles)
• Kealey Pharmacy (0.2 miles)
• Home Town Pharmacy (0.2 miles)
• Mercy West Pharmacy (0.7 miles)
• Dean Pharmacy (0.8 miles)
• CVS Pharmacy (1.1 miles)
• Mercy Mall Pharmacy (1.1 miles)

Parks

• Traxler Park (0.6 miles)
• Palmer Park (1.5 miles)
• Rockport Park Playground (1.6 miles)
• Peace Park Playground (1.9 miles)

Hospitals

• Mercy Health System (0.7 miles)
• Mercy Hospital and Trauma Center (0.7 miles)
• Mercy Labor and Delivery Unit (0.7 miles)
• Mercy Health System Corporation (2.3 miles)
• SSM Health St. Mary's Hospital - Janesville (2.5 miles)
• St Marys Janesville Hospital (2.5 miles)
• Fineryou Medical Spa (2.8 miles)

Places of Worship

• St John Vianney Catholic Church (0.8 miles)
• St William Parish (1.1 miles)
• Foundation Bible Church (1.7 miles)
• Wels (2.2 miles)

Cafes

• Jeff's Coffee Bar (1.1 miles)
• Mocha Moment (1.3 miles)
• Panera Bread (2.6 miles)