Heritage Elm Grove

Pros

• The staff at Heritage Elm Grove are caring, attentive, and responsive to both residents and their families.
• The facility has a comfortable and welcoming atmosphere, making it feel like home for the residents.
• Residents enjoy the food provided, with options for meals and snacks available throughout the day.
• The apartments are spacious and beautifully designed, offering private living accommodations that include kitchenettes and large windows overlooking courtyards.
• Heritage Elm Grove offers various amenities such as a hair salon, movie theater, gastropub/cafe area, and a lovely courtyard for residents to enjoy.
• There is a range of activities available to engage residents, including bingo, musicians visiting periodically, and movie nights.
• The physical therapy services provided have received positive feedback for helping residents make progress in their care.
• The newer director is actively working to improve the community by being receptive to family comments and concerns.

Cons

• The reviewer noted several bad experiences at Heritage Elm Grove, including inadequate responses to maintenance issues, such as a leaking toilet that took weeks to address.
• Complaints were raised about the staff's lack of attentiveness, with some workers being observed on their cell phones instead of providing care.
• A significant medication oversight was mentioned, where a resident did not receive necessary medications, and the director did not show genuine concern for resolving the issue.
• The laundry service was criticized for not properly handling linens and towels, leading to further dissatisfaction with cleanliness.
• Despite the appealing physical setting, there were reports of running out of supplies frequently and inconsistency in caregiver quality.
• While acknowledging improvements under new management, the reviewer expressed frustration over unmet promises during their experience at the facility.
• There were concerns regarding staffing levels, as caregivers appeared disengaged during visits, negatively impacting residents' care experiences.
• A visitor felt that the facility was overpriced compared to others they toured that offered comparable services.

Review

Heritage Elm Grove has garnered a mix of reviews from families seeking care solutions for their loved ones. While some praise the facility?s warm atmosphere and attentive staff, others have expressed significant concerns regarding the quality of care and responsiveness to issues. This duality reflects a broader reality in assisted living environments, where individual experiences can vary widely based on the specific needs of residents and operational challenges faced by staff.

Several families highlight the caring nature of the staff at Heritage Elm Grove, noting that personnel are generally responsive and engage well with both residents and their families. One reviewer appreciated how approachable the staff were, claiming they felt well-informed about their loved one?s care. They emphasized that the facility has a comfortable atmosphere akin to an upscale hotel, offering amenities like private living accommodations with kitchens and bathrooms that allow for personal independence without compromising safety or comfort.

Despite these positive remarks, there are critical accounts that reveal serious lapses in caregiving practices. A concerning incident involved a resident with dementia being served long spaghetti uncut, along with delayed responses related to leaking toilets?a situation exacerbated by poor communication and maintenance delays. This reviewer pointed out how these oversights not only posed health risks but also suggested a troubling complacency among staff who were seemingly more preoccupied with their phones than attending to residents? needs.

Food service appears to be another point of contention among reviewers. While some praised meal variety and reported satisfaction with dining experiences, others noted inconsistencies in food preparation and presentation, as well as a general need for healthier options such as more vegetables. Furthermore, instances involving medication mismanagement highlighted potential risks within the community's operational framework?suggesting systemic issues rather than isolated mistakes.

On a positive note, many found value in Heritage Elm Grove?s physical setting; it is described as aesthetically pleasing and clean, featuring functional spaces such as courtyards for relaxation and socializing. Families have expressed appreciation for various activities offered?like bingo nights, movie screenings, and musical performances?which provide opportunities for engagement despite some residents being reticent due to shyness or anxiety.

There also seems to be hope on the horizon regarding management improvements; some family members noted positive changes initiated by newer directors who are receptive to feedback about service deficiencies. Their willingness to address complaints offers reassurance that proactive measures are being taken in response to past problems while striving toward enhancing overall resident experience within this beautiful yet complex environment.

In conclusion, Heritage Elm Grove embodies both commendable aspects of assisted living?the warmth of its community spirit and quality spaces?while grappling with certain systemic challenges that can detract from its overall reputation. Reviews illustrate that potential residents should weigh both sides when considering this facility; those looking for a nurturing environment may find it appealing while others might confront issues that warrant deeper investigation prior to making an important decision about their loved ones' care needs.

Elm Grove, Wisconsin, offers a convenient and accessible location for seniors looking to settle in a peaceful community with easy access to essential services. With multiple pharmacies located within a few miles, medical needs are easily met. Nearby parks such as Elm Grove Village Park and Wil-O-Way Underwood Park provide opportunities for outdoor recreation and relaxation. The area is also home to reputable healthcare facilities like Froedtert Hospital and Aurora Health Center, ensuring quality medical care is readily available. A variety of restaurants offer dining options for every taste, while cafes like Starbucks provide cozy settings for socializing or enjoying a quiet cup of coffee. Places of worship such as Honey Creek Church cater to spiritual needs, and entertainment options include the Silverspot Cinema at The Corners of Brookfield. Elm Grove offers a well-rounded lifestyle for seniors seeking comfort, convenience, and community in their retirement years.

Pharmacies

• Aurora Pharmacy (0.3 miles)
• Walgreens (1.5 miles)
• Walgreens (1.9 miles)
• Pick 'n Save Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.5 miles)
• Metro Market Pharmacy (2.8 miles)

Parks

• Elm Grove Village Park (0.7 miles)
• Dousman Stage Coach Inn Museum (1.6 miles)
• Wil-O-Way Underwood Park (2 miles)
• Greenfield Park (2.3 miles)
• Hoyt Park (2.8 miles)
• The Big Backyard (3.8 miles)
• West Allis West Milwaukee Recr (4.9 miles)

Physicians

• Aurora Health Center (1.5 miles)
• Froedtert Hospital (2.6 miles)
• Froedtert Clinical Cancer Center (2.7 miles)
• Lincoln Avenue Clinic (2.9 miles)
• Aurora Advanced Healthcare (3 miles)
• Wheaton Franciscan Medical Group (3.5 miles)
• Prohealth Care Medical Centers (3.7 miles)

Restaurants

• Chick-Fil-A (1.7 miles)
• Cooper's Hawk Winery & Restaurant (1.8 miles)
• Brass Monkey (1.8 miles)
• Champps Americana (2.1 miles)
• McDonald's (2.4 miles)
• Sluggo's Sports Pub & Grill (2.4 miles)
• McDonald's (2.8 miles)

Cafes

• Starbucks (2.3 miles)
• Starbucks (3.1 miles)
• Starbucks (3.5 miles)
• Starbucks (5 miles)

Hospitals

• Froedtert Pavilion (2.8 miles)
• Rogers Memorial Hospital (3 miles)
• Aurora Psychiatric Hospital (3.4 miles)
• Surgicenter - Children's Wisconsin (4.1 miles)
• Wheaton Franciscan - St. Joseph Campus (5.6 miles)

Places of Worship

• Honey Creek Church (3.1 miles)
• Northwest Baptist Church (4.6 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (4.4 miles)