815 Zephyr Hill, Eau Claire, WI 54703
For more information about senior living options: (844) 490-3973
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Hastings View wasn't too bad at first. A positive note was that the facility had caring staff who were willing to talk to residents about anything and help them out.
The Hastings View program manager became mean toward residents in the last year. Two staff members were awful; one from Timberview was strict about locking up food and other items residents should have access to. That Timberview staff member was fired. Another staff member consistently supported the mean resident and mishandled medications, attempting to give morning and night meds together. The Brotoloc Timberview House made it impossible to work, as they wouldn't drive on weekends and most jobs require weekend shifts. There was a staff member who punched residents and staff, and nothing was done about it. There were hazards such as a live wire taped to a water pipe in the boiler room. The basement flooded and staff watched as residents cleaned up sewage water and did not offer gloves or help.The experiences described cover several facilities and a fairly long period of time, painting a picture of inconsistent care, management tensions, and a mix of safety concerns and occasional support. The narrative starts with Hastings View, where the reviewer initially found the place acceptable in the first year, but over time the program manager became mean toward them in the last year. That shift in leadership and tone set a negative tone for the stay, ultimately contributing to a decision to transfer to another facility. The move was not simply a change of scenery; it reflected a belief that the environment there had stopped being supportive or stable, and it foreshadowed further difficulties at the next stop.
At North Crossings, the reviewer describes a tense atmosphere in which a resident was mean to both the resident and the staff. There was a turn for the better after some time, but not without significant concerns. Two staff members stood out as particularly problematic. One was described as coming from Timberview and was "strict," to the point of locking up foods that residents should have access to at all times, as well as locking up other items. This harsh control over basic access suggests a punitive or overly restrictive approach to daily life, which the reviewer noted as a negative change in their experience. That staff member ultimately got fired, which the reviewer viewed as a relief or a positive development.
The other troubling issue at North Crossings involved a different staff member who supposedly defended the mean resident's behavior and - but more concerning - mishandled medications. The reviewer recounts that this staff member attempted to give morning and night medications together, a serious safety risk that could potentially harm the resident. The reviewer repeatedly had to intervene by making phone calls to prevent wrong medications from being administered at the wrong time or being mixed with night meds. This detail highlights a critical vulnerability in the facility's medication administration and oversight, underscoring fears about safety and proper medical care in day-to-day operations.
There is another major chapter in the reviewer's account, this time at Brot Loc's Timberview House in Eau Claire. The facility is described as claiming to help tenants with jobs and transportation, but the reality lived by the reviewer was quite different: they felt that the organization actually made it nearly impossible to work. Transportation on weekends was not provided, and most jobs required weekend hours - clashing with the program's own limitations on mobility and access. The environment was further described as unsafe in several ways: there is mention of a person at the facility who requires a higher level of care and who allegedly punches both residents and staff, with no adequate action taken to address the behavior. The physical safety hazards are even more jarring: a live electrical wire in the boiler room taped to a water pipe was cited as a building hazard, illustrating a worrying lack of maintenance and attention to obvious risks.
Additional safety concerns compound the distress: a basement flood led to a situation where the reviewer and another resident had to call the state because staff watched as they cleaned up sewage water, with no gloves or protective gear offered to help manage the mess. This moment underscores a troubling lack of preparedness and support during a health or safety incident, as well as a perceived indifference by staff in moments that called for immediate assistance and proper protective measures. The combination of structural hazards and an apparent hierarchy of neglect paints a stark image of recurring safety failures in this setting.
Despite all of these severe issues, the reviewer does acknowledge a positive side at the Timberview location and perhaps in the broader system: there are caring staff who are willing to listen, talk openly, and offer help. This suggests that not all staff are part of the problem and that there are individuals within the organizations who are genuinely supportive and approachable. The contrast between the caring staff and the problematic behaviors described elsewhere highlights a complex, uneven landscape of care, where personal interactions with certain workers can make a meaningful difference even when systemic problems persist.
Taken together, the narrative weaves a long, sometimes uneasy tapestry of resident experiences across Hastings View, North Crossings, and Brot Loc's Timberview House. The consistent threads are the swings between moments of potential stability and bursts of harmful or risky practices. Management decisions, staffing behavior, and safety protocols appear to shift markedly depending on the location and the particular staff on duty. For someone navigating these environments, the trajectory described would likely reinforce a sense of inconsistency and risk, while also offering a glimpse of hope through the presence of compassionate, communicative staff who seem invested in supporting residents despite systemic shortcomings.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chippewa Valley Regional (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Brotoloc North West Wind is an assisted living community located in Eau Claire, WI. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.
In terms of amenities, we provide a spacious dining room where residents can enjoy delicious meals prepared by our culinary team. The community is fully furnished, providing a comfortable and home-like environment. We also have a beautiful garden and outdoor space where residents can relax and enjoy nature.
Our housekeeping services ensure that the community remains clean and well-maintained at all times. Additionally, we offer move-in coordination services to make the transition into our community as smooth as possible. Residents will also have access to telephone services and Wi-Fi/high-speed internet to stay connected with family and friends.
When it comes to care services, we provide assistance with activities of daily living such as bathing, dressing, and transfers. Our staff works closely with health care providers to coordinate any necessary medical care for our residents. We also offer support for diabetic residents with specialized meal options. Medication management is provided to ensure that medications are taken correctly.
Dining at Brotoloc North West Wind takes into account any special dietary restrictions that residents may have, ensuring that their nutritional needs are met. We also offer scheduled daily activities to keep our residents engaged and entertained.
Our location in Eau Claire offers convenient access to various amenities in the area. There are numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals nearby.
At Brotoloc North West Wind, we strive to create a comfortable and supportive environment for our residents. Our dedicated staff is committed to providing personalized care while promoting independence and overall well-being.
Brotoloc North West Wind is located at 815 Zephyr Hill, Eau Claire, WI 54703 in Eau Claire County, Wisconsin
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