815 Zephyr Hill, Eau Claire, WI 54703
For more information about senior living options: (844) 490-3973
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Caring staff are willing to talk to residents about anything and help them out. Conditions improved over time. A strict staff member being fired is seen as a positive change. Some staff are described as approachable and supportive when needed.
The program manager at Hastings View grew mean toward him in the last year. A resident was mean to him and to staff. Two staff members were awful; one Timberview staffer was strict about locking up food and other items residents should have access to, and that person was fired. Another staff member defended the mean resident and repeatedly jeopardized his medications by potentially giving morning and night meds together. The Timberview house makes it impossible to work, as they won't drive on weekends and most jobs require weekend work. There was a person at Timberview who punches residents and staff, and nothing was done about it. There are hazards such as a live wire in the boiler room taped to a water pipe. During a basement flood, staff watched as residents cleaned up sewage water and did not offer gloves or help.Brotoloc North West Wind is best suited for seniors who prize personal attention from frontline staff and can tolerate some variability in operations. The community appears most fitting for residents who are relatively independent but appreciate hands-on, compassionate staff when they're available, and who have a family or advocate to monitor care. Those who thrive on predictability, steady medication management, and a consistently safe environment should enter with tempered expectations and a plan to verify processes on a tour and with current residents.
People who should consider alternatives include seniors with higher care needs or those who require reliable, error-free medication routines and strict safety controls. The reported experiences point to inconsistencies in staff behavior and performance, including medication management concerns and episodes where care standards appeared uneven. Families prioritizing tight supervision, robust incident reporting, and a barrier-free environment for hazards or potential violence would likely be better served elsewhere. For residents with mobility or cognitive challenges, the mixed reliability highlighted in the feedback may translate into ongoing risk.
On the positive side, when staff members are engaged, residents describe talking openly and receiving genuine help. This interpersonal access can translate into meaningful day-to-day support, social connection, and a listening ear during tough moments. The presence of caring individuals who are willing to engage with residents is a tangible asset and can soften the impact of institutional gaps. That care advantage is real, but it is contingent on who is on shift and how well staff supervision and training are executed.
The most weighty concerns center on safety and consistency. Reports of hazardous conditions - live wires in boiler areas, basement flooding, and sewage cleanup with minimal immediate assistance - underscore a pattern of operations that can undermine resident well-being. Medications have also been mishandled at times, including timing conflicts and risky pairings, which is unacceptable in any setting serving older adults. These issues indicate a facility that may struggle to maintain rigorous safety and quality controls, placing residents at avoidable risk and increasing the burden on families to vigilantly monitor care.
Transportation and employment support, once touted as a benefit, appear unreliable in practice. Promises of help with jobs and weekend transportation clash with stories of limited or obstructed access, complicating residents' efforts to maintain independence or gain meaningful activity outside the facility. This inconsistency reduces the value of the community for motivated residents who want to stay engaged with work or community life, and it magnifies the cost of choosing a place where assistance is not consistently delivered.
In the end, a clear decision framework emerges. For families who can tolerate occasional staff gaps, who value empathetic staff interactions, and who plan to supplement care with strong internal oversight or external advocacy, North West Wind offers a workable option. For those prioritizing safety, flawless medication management, and a consistently hazard-free environment, alternatives with stronger, verifiable safety records and steadier staffing are strongly recommended. A careful, in-person evaluation - speaking directly with current residents, observing staff interactions, and requesting to review recent incident logs and maintenance checks - will determine whether this community aligns with the resident's risk tolerance and care goals.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chippewa Valley Regional (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Brotoloc North West Wind is an assisted living community located in Eau Claire, WI. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.
In terms of amenities, we provide a spacious dining room where residents can enjoy delicious meals prepared by our culinary team. The community is fully furnished, providing a comfortable and home-like environment. We also have a beautiful garden and outdoor space where residents can relax and enjoy nature.
Our housekeeping services ensure that the community remains clean and well-maintained at all times. Additionally, we offer move-in coordination services to make the transition into our community as smooth as possible. Residents will also have access to telephone services and Wi-Fi/high-speed internet to stay connected with family and friends.
When it comes to care services, we provide assistance with activities of daily living such as bathing, dressing, and transfers. Our staff works closely with health care providers to coordinate any necessary medical care for our residents. We also offer support for diabetic residents with specialized meal options. Medication management is provided to ensure that medications are taken correctly.
Dining at Brotoloc North West Wind takes into account any special dietary restrictions that residents may have, ensuring that their nutritional needs are met. We also offer scheduled daily activities to keep our residents engaged and entertained.
Our location in Eau Claire offers convenient access to various amenities in the area. There are numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals nearby.
At Brotoloc North West Wind, we strive to create a comfortable and supportive environment for our residents. Our dedicated staff is committed to providing personalized care while promoting independence and overall well-being.
Brotoloc North West Wind is located at 815 Zephyr Hill, Eau Claire, WI 54703 in Eau Claire County, Wisconsin
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