Fairview Hawthorne Court

Pros

• The grounds at Care Age are tranquil and beautiful.
• The staff is helpful, friendly, and invested in residents' well-being.
• The Maintenance Director is awesome.
• The care is not mediocre - it is great care, with prompt responses to call lights and friendly, caring staff.
• The staff were welcoming, with attentive nurses and devoted therapists who helped the resident feel ready to recover.
• The team at Care Age is fantastic and caring.
• The staff is professional, caring and compassionate; management is approachable; nurses are outstanding.
• The staff is amazing.
• The facility is one of the best in the area, with proactive management, delicious-smelling food, cleanliness, festive decorations, and active programs.
• The staff are friendly and helpful; the facility is clean and the food is good.
• The staff are patient and helpful in communicating with families; nurses are highly regarded by families.

Cons

• First of all, this facility is in extreme need of cleaning and updating.
• Despite their name, Care Age does not appear to have a caring staff, and the owners do not seem to care how they treat the elderly.
• The staff is very racist; the nurses didn't speak nor help African American CNAs.
• There is only one CNA per shift for 30 residents, and they do not follow state regulations.
• A bedrail request went unanswered, resulting in a resident falling out of bed twice.
• Beeping alarms are ignored by staff.
• Historically, this place was amazing; today it's just awful.
• The director was rarely seen and did not greet residents.
• The doctor was disrespectful and dismissive, and his actions may have led to the father's death.

Review

Care Age presents itself as a place of quiet beauty, with tranquil grounds and a warm, welcoming environment that many visitors describe as inviting and peaceful. The outside atmosphere, paired with what many families feel is a kind and attentive staff, seems to set a tone of care from the moment someone steps onto the campus. Several reviewers note that the surroundings are pleasant, the facility is generally clean, and the staff is consistently courteous and helpful, with a strong focus on the well-being of residents.

Volunteer experiences there have grown into long-term commitments for some, with one reviewer mentioning four years of volunteering and a desire to stay as long as health permits. This sense of ongoing involvement reflects a broader sense among many families that Care Age is a place where staff members genuinely want to support residents and their loved ones. The sentiment is reinforced by repeated praise for the staff's friendliness, approachability, and readiness to listen and respond to concerns.

Across the site, several caregiver teams receive explicit commendations. The staff are described as wonderful, attentive, and professional, with particular gratitude expressed for individuals who go above and beyond. Families recall bright spots in daily care, including compassionate nurses, supportive admissions personnel, and thoughtful dietary staff who ensure meals and trays are delivered with care. The testimonials highlight that communication is a core strength - call lights are answered, questions are answered, and families feel that their loved ones are in capable hands.

Rehabilitation and therapy services receive enthusiastic endorsements as well. Specific names surface repeatedly: Val, Kristin, and Lindsay are cited as engaging, encouraging, and effective in helping residents regain confidence and activity. The collaborative effort among nursing staff, therapists, and aides is remembered as a positive, cohesive experience that leaves families with confidence that their loved ones are working toward a meaningful recovery and a return to daily routines.

Several reviewers also single out leaders and managers who exemplify caring, hands-on management. Celeta (often spelled Ceileta by some), Tammy, and Becky are celebrated for having their hearts in the right place, while Trista and Michelle are praised for their dedication and nursing excellence. The appreciation for these leaders extends to comments about approachability and consistent availability, with many noting that the management team makes time to see residents and families, which contributes to a sense of security and trust in the care being provided.

Not all feedback, however, paints Care Age in a uniformly positive light. A number of reviews recount difficulties that others have not experienced, pointing to serious shortcomings in cleanliness, maintenance, and overall care. Some families report dated facilities that could benefit from updates and better upkeep, including concerns about a corroded ice and water machine and missing or mishandled equipment like bedrails. Instances of delay in care, such as residents waiting for assistance or meals arriving late, are described as distressing and unacceptable by those affected. One account details a situation where a family member fell due to a missing bedrail after a request went unanswered, underscoring the real concerns about patient safety.

There are strongly negative experiences as well. A few reviews describe racist attitudes and insufficient staffing, with claims of too few CNAs per shift to manage eight residents, leading to neglect and to lights outside doors being ignored. These accounts include vivid descriptions of beeping alarms going unanswered and residents being left unattended, and even encounters where residents were disrespected or shamed. One account describes a doctor who appeared disengaged and dismissive, contributing to a sense of fear and mistrust. In another harsh critique, a reviewer recounts a sustained period of perceived neglect, noting minimal director presence and a sense that what was once an exceptional facility had declined markedly.

Cost and value emerge as another point of contention for some families. While many praise the environment and the quality of care, others express concern about the financial burden - specifically, the perception that ten thousand dollars per month is excessive for the level of service received. This financial lens colors the overall impression for some reviewers, particularly when contrasted with experiences that include safety concerns or perceived administrative shortcomings.

Taken together, the reviews present a nuanced picture of Care Age: moments of outstanding, compassionate, professional care tied to standout individual staff members and a proactive, involved management culture, alongside serious criticisms related to safety, staffing levels, cleanliness, and communication. For families considering Care Age, the stories suggest a facility capable of delivering excellent, heart-centered care in many situations, but also one where attention to safety protocols, timely assistance, and ongoing facility maintenance remains crucial. The best approach for prospective residents and their loved ones may be to engage early with the care team, ask pointed questions about staffing ratios and response times, and seek out a clear plan for ongoing communication and safety oversight.

This part of Brookfield, Wisconsin offers a convenient and diverse range of amenities for seniors looking to reside in the area. With several theaters nearby such as Silverspot Cinema and Ridge Cinema, entertainment options are easily accessible. Additionally, there is a variety of dining options including Cafe Hollander, Oscar's Frozen Custard, and Cousins Subs, providing culinary choices for every palate. Medical care is also readily available with physicians' offices like West Suburban Center For Arthritis and pharmacies like Walgreens and CVS within close proximity. Outdoor enthusiasts will appreciate the nearby parks such as Fox Brook Park and Greenfield Park for leisurely strolls or picnics. For spiritual nourishment, places of worship are conveniently located like First Congregational Church. In case of medical emergencies, hospitals like Waukesha Memorial Hospital and Rogers Memorial Hospital are easily accessible within a short drive. Overall, this neighborhood in Brookfield offers a well-rounded and convenient lifestyle for seniors seeking a vibrant community to call home.

Theaters

• Silverspot Cinema - The Corners of Brookfield (0.5 miles)
• Ridge Cinema New Berlin, Wi (6.1 miles)

Restaurants

• Cafe Hollander (0.5 miles)
• Oscar's Frozen Custard (0.7 miles)
• McDonald's (0.8 miles)
• Cousins Subs (0.9 miles)
• Meiji Cuisine (1 miles)
• Kopp's Frozen Custard Stand (1 miles)
• Albanese's Roadhouse (1.1 miles)

Physicians

• West Suburban Center For Arthritis (0.7 miles)
• Wheaton Franciscan Medical Group (2.2 miles)
• ProHealth Care Building (3.7 miles)
• Moreland Ear Nose & Throat (3.8 miles)
• New Berlin Family Practice Clinic (4.5 miles)
• Drs. Roy and Associates (4.6 miles)
• Aurora Advanced Healthcare (4.7 miles)

Pharmacies

• Walgreens (0.8 miles)
• Metro Market Pharmacy (1.7 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.9 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)
• Pick 'n Save Pharmacy (3.2 miles)

Parks

• Dousman Stage Coach Inn Museum (3.1 miles)
• Fox Brook Park (3.2 miles)
• The Big Backyard (3.5 miles)
• Waukesha Parks Rec & Forestry (3.7 miles)
• Wagner Park (4.2 miles)
• Elm Grove Village Park (4.3 miles)
• Greenfield Park (5 miles)

Cafes

• Mama D's Coffee (3.1 miles)
• Starbucks (3.9 miles)
• Starbucks (4.4 miles)
• Panera Bread (5.4 miles)
• Panera Bread (5.7 miles)
• Starbucks (6 miles)

Places of Worship

• First Congregational Church (3.4 miles)

Hospitals

• Waukesha Memorial Hospital (4.1 miles)
• Rogers Memorial Hospital (6 miles)