Fairview Hawthorne Court in Brookfield, WI

Pros

• The grounds at Care Age are tranquil and beautiful.
• The staff are helpful, friendly, and genuinely interested in residents' well-being.
• The Care Age team is fantastic and caring, with Celeta, Tammy, and Becky having hearts in the right place.
• The staff are professional, caring, and compassionate; nurses and CNAs are awesome.
• The facility is clean, well-maintained, and welcoming.
• The rehab team, including PT and OT, is attentive and effective in helping residents return to daily activities.
• The meals are good, and residents feel safe and well cared for.
• The atmosphere is friendly and inviting, with staff consistently making residents feel supported.

Cons

• The mom hated it after about a month there.
• Staff put tags on all her clothes that would never come off and lost clothes during washing.
• Meals were not individualized and, at times, she ended up with no food at all.
• Supper was sometimes not served until 7 p.m.
• The facility is in extreme need of cleaning and updating, with a corroded ice/water machine raising safety concerns.
• A bedrail was requested for safety but never provided, resulting in a fall.
• The staff appeared uncaring, and the owners did not seem to care about residents.
• The staff exhibited racist behavior and there was under-staffing, with too few CNAs for the number of residents.
• A doctor was rude and disrespectful, dismissing concerns and allegedly contributing to a death.

Review

Fairview Hawthorne Court in Brookfield is best suited for families seeking solid rehab-oriented care backed by a responsive nursing and therapy team, delivered in a clean, homey campus. It works well for residents finishing a hospital stay or needing physical therapy and daily assistance, provided there is reliable communication with families and a staff that regularly integrates personal attention into routines. The community rewards those who value a warm, approachable atmosphere where activities, meals, and daily care feel personal rather than procedural. Those who insist on a flawlessly modern facility with perfect staffing across every shift may want to explore alternatives; this community delivers strength in care and compassion, tempered by real-world staffing dynamics.

What stands out here is the overall warmth of the staff and the strength of the rehab program. Reviews repeatedly highlight tranquil, well-kept grounds and a staff that is helpful, friendly, and genuinely invested in residents' well-being. Families praise nurses, therapists, and aides who stay engaged with care plans, respond to call lights promptly, and partner with families to chart a clear path to recovery. The rehab team - PTs, OTs, and nurses - receives frequent commendation for attentiveness and for pushing residents to regain function. Cleanliness and a sense of routine also emerge as consistent positives, alongside management that is accessible and willing to collaborate on care decisions. In short, for recovery-focused stays and daily living requiring attentive hands-on care, these strengths land meaningfully.

Yet the narrative is not one-note. The most serious concerns cluster around staffing consistency and systemic reliability. Several accounts describe understaffing, with fears that one CNA may be responsible for eight residents, leading to delayed help, ignored call lights, and risky gaps in safety. There are reports of equipment and facility maintenance lagging, and even specific failures around bed safety and timely assistance. Food and dietary adherence appear uneven as well, with some residents enjoying meals and others noting limited options or missed dietary restrictions. Interpersonal friction and perceptions of disrespect or uneven treatment surface in a minority of reviews, including accusations about management responsiveness and the tone of some clinical interactions. Taken together, the cons point to real risks if staffing and oversight slide.

Despite these concerns, the pros can meaningfully offset the negatives when staff stability and proactive communication are the norm. The consistency of positive experiences - where nurses and therapists earn trust through reliability, compassion, and hands-on expertise - matters a great deal for recovery and for daily comfort. The facility's atmosphere, with welcoming staff, regular activities, and a sense that residents are known as individuals, can counterbalance the stress of occasional gaps in coverage. Where management makes time to connect with families and demonstrates a genuine commitment to improvement, families often feel they are in a partnership rather than facing opaque, sporadic assurances. For families prioritizing rehab success and a nurturing day-to-day environment, these elements carry substantial weight.

Alternatives should be weighed carefully for those who cannot tolerate ongoing questions about staffing, safety, and cost transparency. If the risk of uneven care or potential neglect looms large, or if a loved one requires near-constant supervision, other communities with proven staffing ratios, stricter adherence to safety protocols, and clearer, more consistent daily operations may provide greater peace of mind. Prospective residents should demand concrete data on nurse-to-patient ratios, night-shift coverage, and the process for addressing complaints, alongside a candid look at how dietary needs are managed and how activity programming is actually delivered day-to-day. A facility that can demonstrate consistent response times and an unambiguous track record of safe, respectful care will outperform in the long run.

Practical next steps are essential. Schedule a mid-day visit to observe real-time interactions and how staff manage call lights and med passes. Request a tour of the rehab gym to gauge equipment and therapist engagement, and review a sample care plan with the supervisor who would oversee the loved one's case. Speak with multiple staff and, if possible, current residents' families to gather fresh, unfiltered impressions. Pull the latest state inspection reports and ask about any open corrective actions. Finally, clarify all costs, what's included, and what may trigger changes in billing. A decision anchored in clear staffing reality, transparent practices, and a plan for ongoing oversight will determine whether Fairview Hawthorne Court is the right fit for the care needs and financial comfort of the family.

This part of Brookfield, Wisconsin offers a convenient and diverse range of amenities for seniors looking to reside in the area. With several theaters nearby such as Silverspot Cinema and Ridge Cinema, entertainment options are easily accessible. Additionally, there is a variety of dining options including Cafe Hollander, Oscar's Frozen Custard, and Cousins Subs, providing culinary choices for every palate. Medical care is also readily available with physicians' offices like West Suburban Center For Arthritis and pharmacies like Walgreens and CVS within close proximity. Outdoor enthusiasts will appreciate the nearby parks such as Fox Brook Park and Greenfield Park for leisurely strolls or picnics. For spiritual nourishment, places of worship are conveniently located like First Congregational Church. In case of medical emergencies, hospitals like Waukesha Memorial Hospital and Rogers Memorial Hospital are easily accessible within a short drive. Overall, this neighborhood in Brookfield offers a well-rounded and convenient lifestyle for seniors seeking a vibrant community to call home.

Theaters

• Silverspot Cinema - The Corners of Brookfield (0.5 miles)
• Ridge Cinema New Berlin, Wi (6.1 miles)

Restaurants

• Cafe Hollander (0.5 miles)
• Oscar's Frozen Custard (0.7 miles)
• McDonald's (0.8 miles)
• Cousins Subs (0.9 miles)
• Meiji Cuisine (1 miles)
• Kopp's Frozen Custard Stand (1 miles)
• Albanese's Roadhouse (1.1 miles)

Physicians

• West Suburban Center For Arthritis (0.7 miles)
• Wheaton Franciscan Medical Group (2.2 miles)
• ProHealth Care Building (3.7 miles)
• Moreland Ear Nose & Throat (3.8 miles)
• New Berlin Family Practice Clinic (4.5 miles)
• Drs. Roy and Associates (4.6 miles)
• Aurora Advanced Healthcare (4.7 miles)

Pharmacies

• Walgreens (0.8 miles)
• Metro Market Pharmacy (1.7 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.9 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)
• Pick 'n Save Pharmacy (3.2 miles)

Parks

• Dousman Stage Coach Inn Museum (3.1 miles)
• Fox Brook Park (3.2 miles)
• The Big Backyard (3.5 miles)
• Waukesha Parks Rec & Forestry (3.7 miles)
• Wagner Park (4.2 miles)
• Elm Grove Village Park (4.3 miles)
• Greenfield Park (5 miles)

Cafes

• Mama D's Coffee (3.1 miles)
• Starbucks (3.9 miles)
• Starbucks (4.4 miles)
• Panera Bread (5.4 miles)
• Panera Bread (5.7 miles)
• Starbucks (6 miles)

Places of Worship

• First Congregational Church (3.4 miles)

Hospitals

• Waukesha Memorial Hospital (4.1 miles)
• Rogers Memorial Hospital (6 miles)