Brookdale Brookfield Assisted Living/Crossings

Pros

• The residents at Brookdale feel safe, secure, and very loved in the community.
• New friendships are easily formed among residents, contributing to a supportive atmosphere.
• Many employees demonstrate warmth and professionalism while interacting with residents and their families.
• The facility offers excellent food and provides assistance in furnishing residents' rooms.
• The community is clean, organized, and has a pleasant overall environment for residents.
• Residents have access to enjoyable activities that promote engagement and socialization.
• Brookdale staff members can be warm and welcoming towards hospice vendors collaborating for resident care.
• In just a few weeks, new residents experience encouragement and support as they transition into assisted living.
• Families appreciate the quick communication from staff when addressing any questions or concerns about their loved ones' care.
• Brookdale provides a great space for those who are more independent, allowing them to advocate for themselves while still receiving necessary support.

Cons

• Many employees at Brookdale complained about their jobs or displayed a negative attitude when assistance was needed, leading to delays in meeting residents' needs.
• The facility was severely understaffed, and promised services were frequently not delivered, including help with showers and cleaning.
• Residents faced issues with cleanliness and maintenance, such as broken windows that went unfixed for extended periods.
• Staff struggled to accommodate temporary special needs of some residents, resulting in inadequate care.
• There were concerns about the lack of confirmation regarding the services provided to residents, leading to doubts about the quality of care received.
• The facility's marketing promised more than it could deliver, resulting in disappointment from families who chose Brookdale based on those promises.
• Some areas of the facility felt outdated and lacked a homey atmosphere, contributing to an institutional feel rather than a welcoming environment.
• Families reported feeling that staff members were inconsistent in quality, with some being attentive while others seemed disinterested and unresponsive to resident needs.
• The community did not accept Medicaid or Medicare, which this lack of transparency caused problems during the admissions process for families seeking financial assistance options.
• Despite positive experiences from some staff members, overall communication with employees could be improved based on feedback from residents’ families.

Review

Brookdale Brookfield has garnered a mix of praise and criticism from residents and their families, reflecting the complexity of experiences often associated with assisted living facilities. Many individuals express feelings of comfort, safety, and warmth within the community. Residents report enjoying an array of activities that foster social connections and enhance emotional well-being. Some employees have been noted for their pleasant demeanor and dedication to their roles, contributing positively to the atmosphere of care.

However, a substantial number of reviews highlight significant shortcomings within the facility, particularly concerning staffing levels and training. Many family members voiced frustrations over the lack of timely assistance for their loved ones. Instances where calls for help went unanswered for extended periods raised alarms about responsiveness and overall care quality. While some staff members displayed kindness and professionalism, others reportedly exhibited negative attitudes or failed to meet residents' needs adequately. For families relying on consistent support for loved ones with special requirements, these issues were particularly disheartening.

The challenges do not stop at staffing alone; critiques regarding cleanliness and maintenance within resident units are also prevalent. Several reviews point out problems such as unaddressed repairs—like broken windows—and general upkeep that fell short of expectations set by Brookdale's marketing claims. Families lamented this lack of attention to detail when it came to maintaining a healthy living environment for residents who are already vulnerable due to age or health conditions.

In terms of financial aspects, reviewers emphasized the need for transparency regarding costs and payment options. Some families were caught off guard by the facility’s policies concerning Medicaid acceptance, which they felt should have been disclosed upfront during the intake process. The sense that Brookdale might nickel-and-dime families was echoed in comments about additional fees imposed for various services—a practice that left some feeling exploited rather than cared for.

Despite mixed feelings about standards of care in some areas, many visitors acknowledged the improvements prompted by attentive management responding to concerns raised by families post-incident reports or tours. Managers seemed receptive to feedback regarding operational flaws in hopes that complaints would lead to genuine changes in service protocols moving forward.

Ultimately, Brookdale Brookfield presents an image as a place where some residents thrive socially while receiving necessary support but struggles under pressure from inconsistent care delivery practices that leave families skeptical about its reliability as a long-term solution. While there were positive experiences reported—highlighting friendly staff interactions and enjoyable amenities—the overarching sentiment urges prospective residents’ advocates to thoroughly investigate both current resident satisfaction and operational realities through personal visits before making a commitment amidst an ever-evolving landscape of assisted living services.

This part of Brookfield, Wisconsin offers a diverse range of amenities and services that would appeal to seniors looking for a convenient and vibrant community. With several pharmacies, restaurants, theaters, parks, physicians offices, cafes, places of worship, and hospitals within close proximity, residents have easy access to essential goods and services. The area also boasts a variety of dining options ranging from fast-casual chains like Chick-Fil-A to upscale dining experiences at Cooper's Hawk Winery & Restaurant. Additionally, the presence of multiple parks and cultural sites like the Dousman Stage Coach Inn Museum provide ample opportunities for outdoor recreation and leisure activities. The proximity to healthcare facilities such as Waukesha Memorial Hospital and Froedtert Pavilion ensures residents have easy access to quality medical care when needed. Overall, this part of Brookfield offers a bustling yet welcoming environment for seniors seeking a fulfilling lifestyle in their later years.

Pharmacies

• Metro Market Pharmacy (0.2 miles)
• CVS Pharmacy (0.5 miles)
• Walgreens (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (2 miles)
• Walgreens (2.2 miles)
• Pick 'n Save Pharmacy (2.2 miles)

Restaurants

• Portillo's (0.2 miles)
• Mission BBQ (0.3 miles)
• Kopp's Frozen Custard Stand (0.6 miles)
• Cafe Hollander (1.4 miles)
• Cooper's Hawk Winery & Restaurant (1.5 miles)
• Chick-Fil-A (1.5 miles)
• Champps Americana (2 miles)

Theaters

• Silverspot Cinema - The Corners of Brookfield (1.4 miles)

Parks

• Dousman Stage Coach Inn Museum (1.5 miles)
• Elm Grove Village Park (2.8 miles)
• Fox Brook Park (3 miles)
• The Big Backyard (3.4 miles)
• Greenfield Park (4 miles)
• Imperial Estate Park (4.3 miles)
• Wagner Park (4.7 miles)

Physicians

• West Suburban Center For Arthritis (1.6 miles)
• Wheaton Franciscan Medical Group (1.7 miles)
• Drs. Roy and Associates (3.5 miles)
• Prohealth Care Medical Centers (4.4 miles)
• New Berlin Family Practice Clinic (4.4 miles)
• Aurora Advanced Healthcare (4.4 miles)
• Wheaton Franciscan Medical Group (4.4 miles)

Cafes

• Starbucks (3.6 miles)
• Mama D's Coffee (4.7 miles)
• Starbucks (4.8 miles)
• Starbucks (5.4 miles)
• Panera Bread (5.9 miles)
• Starbucks (6.1 miles)

Places of Worship

• First Congregational Church (5 miles)
• Honey Creek Church (6.1 miles)

Hospitals

• Rogers Memorial Hospital (5 miles)
• Waukesha Memorial Hospital (5.7 miles)
• Froedtert Pavilion (5.8 miles)
• Surgicenter - Children's Wisconsin (6 miles)