Right at Home

Pros

• The family valued the availability of extra support during hospice care.
• They appreciated having time away for errands and appointments thanks to that support.
• The review underscores the importance of compassionate care for a loved one.

Cons

• The company is not a place anyone would want their loved ones dealing with.
• The company failed to provide consistent caregiving; a different caregiver arrived without any notice after the family left.
• The company did not communicate about staff changes or provide updates.
• There were repeated issues with work not being completed.
• The company showed disrespect toward the grandmother.

Review

This experience left a lasting impression of distrust and concern for anyone considering this company for a loved one who needs care, especially when hospice is involved. The reviewer makes it clear from the outset that this is not a place you want to rely on for someone you care about. The situation described centers on a grandmother who was in hospice, a period when extra support is often essential to give family members a chance to step away for errands, appointments, or simply a moment of respite. The expectation was that professional caregivers would be steady, communicative, and respectful, providing reliable help during a vulnerable time.

The core incident paints a troubling picture of reliability and accountability. On a day when the family needed an extra caregiver, the company sent one person to care for the grandmother, and the plan was that the reviewer would accompany that caregiver to run some errands. When the reviewer returned, just over an hour later, the scene had changed drastically: a completely different woman was now in the home, apparently in charge of care. What makes this especially disconcerting is the absence of any call or communication from the agency about the change. No heads-up, no explanation, no opportunity for the family to confirm who would be providing care or to ensure continuity and safety.

Beyond this single unsettling episode, the reviewer states a pattern of ongoing issues: work that was not completed as promised and a persistent lack of respect toward the grandmother. These are not isolated complaints but part of a broader sense that the caregivers were inconsistent and negligent in basic responsibilities. The repeated failures to perform expected tasks or to honor commitments undermine the trust families place in a caregiving service, particularly when a family member is already in a fragile and dependent state.

The emotional and practical impact of these experiences is conveyed in a very human way. The grandmother's dignity and comfort are at stake, and the family is left to grapple with ongoing worry, uncertainty, and a sense of being unheard by the agency. The fear isn't just about whether chores get done; it's about who is entering the home, whether the person at the bedside is qualified, and whether there will be respectful, compassionate care. When communication breaks down in such a setting, the burden on the family grows heavier, and the safety of the patient can feel compromised.

The reviewer's message carries a clear warning to others: proceed with extreme caution. The combination of uncommunicative scheduling changes, caregivers who do not consistently perform required tasks, and ongoing disrespect creates a pattern that is difficult to overlook. The absence of accountability from the company compounds the risk, leaving families in a position where they must constantly double-check and police the care being provided. In situations involving hospice care, where every moment counts and trust matters deeply, this lack of reliability is particularly troubling.

In closing, the account serves as a strong cautionary note for anyone considering this provider. The family's experience is portrayed as emblematic of broader issues, with several instances of neglect, poor communication, and disrespect toward a vulnerable loved one. The takeaway is not merely dissatisfaction with a single day's events but a warning about the overall quality of care and the way the company handles essential information and staff changes. For those who value dependable, respectful, and transparent support for a loved one in hospice, this account suggests looking elsewhere and proceeding with careful vetting and scrutiny before committing to a caregiver service.

Hospitals

• Vancouver VA Medical Center (1.1 miles)
• Firstenburg Tower (2.8 miles)
• PeaceHealth Southwest Family Birth Center (2.8 miles)
• Salmon Legacy Creek Hospital (5.7 miles)
• HCR ManorCare (5.7 miles)

Parks

• Fort Vancouver National Historic Site (1.2 miles)
• Douglas Carter Fisher Park (1.8 miles)
• Esther Short Park (2.1 miles)
• Luke Jensen Sports Park (2.9 miles)
• Vanport Park (3.8 miles)
• Woodlawn Park (4.6 miles)
• Gammans Park (5.2 miles)

Restaurants

• McDonald's (1.7 miles)
• Beaches Restaurant & Bar (1.8 miles)
• Island Cafe (2.7 miles)
• Henry's Tavern - Portl (3.8 miles)
• Super Taco Express (3.9 miles)
• McDonald's (4 miles)
• Final Draft Taphouse (4.1 miles)

Pharmacies

• Walgreens (1.7 miles)
• Walgreens (1.7 miles)
• Safeway Pharmacy (1.8 miles)
• Walgreens (2.6 miles)
• Walgreens (3.3 miles)
• Safeway Pharmacy (3.4 miles)
• CVS Pharmacy (3.7 miles)

Physicians

• Vancouver Eye Care (1.7 miles)
• Family medicine clinic (1.8 miles)
• Ideal Option (1.9 miles)
• Sea Mar Community Health Centers (2.2 miles)
• The Vancouver Clinic (2.6 miles)
• Harpers Playground (5.3 miles)
• Luke Rosen DO (5.4 miles)

Cafes

• Relevant Coffee (1.7 miles)
• Compass Coffee (1.9 miles)
• Panera Bread (2.9 miles)
• Dutch Bros Coffee (2.9 miles)
• Dutch Bros Coffee (3.6 miles)
• Starbucks (3.7 miles)
• Dutch Bros Coffee (4.1 miles)

Transportation

• Amtrak (2.5 miles)
• Concourse D (3.8 miles)
• Concourse C (3.9 miles)
• TSA Checkpoint A/B/C - Portland International Airport (3.9 miles)
• Alaska Airlines Lounge - PDX (3.9 miles)
• Portland International Airport (PDX) (3.9 miles)
• Concourse E (4 miles)