Heritage Health and Rehabilitation Center

Pros

• The Oaks at Timberline is described as amazing, caring, professional, and highly organized, with a clear focus on comfort and care.
• The staff are engaging, follow through on every need, and treat residents with respect.
• Care plan meetings are focused, informative, and outcome-based, surpassing experiences at other facilities.
• Shift-change handoffs are detailed and well-coordinated, reflecting strong teamwork.
• Ashley M., the admissions director, is praised for supporting families and facilitating smooth transitions.
• The PT and OT teams are phenomenal, driving progress and motivating residents to regain strength.
• The front desk staff, including Gloria, provide welcoming smiles and compassionate service.

Cons

• The parking situation inconveniences neighbors and staff; the reviewer threatens to have cars towed if off?street parking isn't provided.
• The aunt was not a fan of the food.
• The mother's condition worsened after medication was reduced and oxygen management was altered, leading to breathing difficulties.
• A CNA turned off the patient's oxygen for about an hour, with a nurse only then intervening.
• Call buttons were allegedly not answered promptly, contrary to claims of timely responses (sometimes over an hour).
• Noelle was described as unprofessional with conflicting admissions information, and her actions led to a loss of bed availability.
• The facility's handling of pre-authorizations and bed planning left the family in a difficult spot with little time to find alternative care.
• The reviewer advised looking elsewhere for skilled nursing care.

Review

The Oaks at Timberline emerges in these accounts as a facility that most families hold in very high regard. Across several experiences - ranging from hip fracture rehabilitation to brain and spinal surgery recoveries - the common thread is a committed, compassionate staff and a culture that prioritizes comfort, dignity, and clear, purposeful care. Families repeatedly describe leadership that is organized, responsive, and hands-on, with caregivers who treat residents like people first and patients second. The environment is often likened to luxury hospitality in its attention to practical needs, cleanliness, and a sense that the facility genuinely aims to make a difficult transition easier for both residents and their families.

A defining strength cited in many reviews is how care is planned and communicated. Families talk about well-structured care plan meetings that are focused, agenda-driven, and informative - often contrasted with more opaque experiences at other facilities. Observations during shift changes highlight thorough, detailed verbal passdowns between outgoing and incoming teams, which reassures families that information about a loved one's status and needs is consistently carried forward. The admissions process is frequently described as efficient when handled by engaging staff, with specific praise for Ashley M., the admissions director, who is lauded for her willingness to advocate for families and align resources to keep loved ones together. Front-desk staff, including Miss Gloria, are remembered for welcoming smiles, while Victoria in the nursing department is singled out for responsive care coordination that supports family needs and patient safety.

Staff across disciplines receive praise for their positivity, dedication, and teamwork. The PT and OT teams are repeatedly described as patient-centered and motivating - able to help patients regain strength, mobility, and independence. In one especially vivid example, a patient who had been hospital-bound was sitting in a wheelchair by the second day of rehab, with the PT/OT team helping him push toward meaningful progress. The overall sentiment is that every department - from front desk to therapy to nursing - pulls together to deliver visible, tangible improvements in a patient's condition and confidence. For families, this cohesion translates into a sense that the facility is operating like a well-oiled team with a shared mission: get residents back home safely and as independent as possible.

Beyond clinical care, several reviews emphasize the human, family-centered culture at The Oaks. The experience of reunifying a grandparent with a grandchild after admission, the recognition of family stress during rehabilitation, and the feeling that staff treat residents with respect and humanity all contribute to a strong sense of belonging and trust. Phrases like "the Oaks at Timberline is hands down the best I have ever had the pleasure of working with" and "my super hero family" reflect deep gratitude for the staff's willingness to go above and beyond. Some families even describe the facility as a safe haven - a place where caregivers are consistently kind, attentive, and proactive about addressing both medical and emotional needs.

As with any care setting, there are darker notes in the collection of experiences. A number of reviewers mention issues that warrant attention. One account describes a family's aunt not enjoying the food, highlighting that not every resident's experience is perfect and that dietary satisfaction can vary. Another review recounts a frightening deterioration after a medication change and oxygen management concerns, arguing that fluid buildup and oxygen needs were not handled promptly, and that a CNA turned off oxygen without timely intervention. The reviewer emphasizes the difference between reducing and turning off oxygen and warns that rapid changes in a resident's condition require vigilant oversight and faster action - suggesting gaps that could be dangerous if left unchecked. This account underscores the ongoing need for careful clinical monitoring and transparent communication, especially during transitions from hospital to rehab.

A particularly pointed critique centers on admissions and pre-authorization processes. Noelle and Brandy - the admissions staff in one review - are described as providing conflicting information and withholding a bed at a critical moment, leaving a family racing to secure skilled nursing care with minimal time. The reviewer characterizes this experience as unprofessional and emotionally taxing, noting a harsh personal rebuke from the staff and a looming threat that the bed would be given away. This perspective highlights how crucial clear, coordinated, and respectful communication is at every step of the transition into rehab care; when it falters, it can create real, high-stress crises for families already navigating complex medical decisions.

Another submission draws attention to a practical neighborhood concern: parking. In this account, neighbors report that Oaks employees routinely occupy driveway space in a way that disrupts local traffic, prompting the author to request off-street parking and to threaten towing if the issue persists. While not about clinical care, this detail points to the broader impact a facility can have on its surrounding community and the importance of managing staff logistics to maintain goodwill with neighbors and avoid additional stress for families visiting loved ones.

Taken together, these reviews portray The Oaks at Timberline as a facility with many strengths: a leadership and care team that is organized, compassionate, and consistently focused on patient outcomes; a culture that treats residents with dignity and makes families feel heard and supported; and a therapy program capable of delivering meaningful functional gains. At the same time, they do not shy away from acknowledging occasional shortcomings - whether in medical management, admissions communication, or logistical issues like parking - that can significantly affect family trust and patient safety if left unaddressed. The overall picture is of a high-quality rehab and skilled-nursing environment that shines in its strengths while offering clear opportunities for improvement in specific areas to ensure every resident receives the safest, most transparent, and most patient-centered care possible.

This part of Vancouver, Washington offers a range of amenities and services that cater to seniors looking for a convenient and comfortable living environment. With multiple hospitals and physicians offices nearby, residents have access to quality healthcare services. In addition, there are several pharmacies in the area for easy prescription pick-ups. For leisure activities, there are various parks where seniors can enjoy outdoor walks and recreational activities. There are also cafes and restaurants within close proximity, providing opportunities for socializing and dining out. Transportation options include an Amtrak station for easy travel access as well as Portland International Airport just a short drive away. Overall, this area provides a well-rounded environment for seniors seeking a vibrant community with all the necessary resources within reach.

Hospitals

• Vancouver VA Medical Center (0.9 miles)
• PeaceHealth Southwest Family Birth Center (3.4 miles)
• Firstenburg Tower (3.4 miles)
• Salmon Legacy Creek Hospital (5 miles)
• HCR ManorCare (5.1 miles)

Physicians

• Vancouver Eye Care (1.2 miles)
• Family medicine clinic (1.3 miles)
• Ideal Option (1.8 miles)
• Sea Mar Community Health Centers (2.5 miles)
• The Vancouver Clinic (3.3 miles)
• Luke Rosen DO (4.8 miles)
• Salmon Creek Plastic Surgery (5.1 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (2.2 miles)
• Walgreens (2.4 miles)
• Safeway Pharmacy (2.5 miles)
• Safeway Pharmacy (2.6 miles)
• CVS Pharmacy (2.9 miles)
• Target Pharmacy (2.9 miles)

Parks

• Douglas Carter Fisher Park (1.5 miles)
• Fort Vancouver National Historic Site (1.6 miles)
• Esther Short Park (2.1 miles)
• Luke Jensen Sports Park (2.4 miles)
• Vanport Park (4.1 miles)
• Woodlawn Park (5.2 miles)
• Felida Park (5.4 miles)

Cafes

• Relevant Coffee (1.6 miles)
• Compass Coffee (1.9 miles)
• Panera Bread (2.1 miles)
• Dutch Bros Coffee (2.1 miles)
• Dutch Bros Coffee (3.4 miles)
• Starbucks (3.4 miles)
• Dutch Bros Coffee (4.3 miles)

Restaurants

• McDonald's (2.1 miles)
• Beaches Restaurant & Bar (2.3 miles)
• Super Taco Express (3.1 miles)
• Island Cafe (3.2 miles)
• McDonald's (3.3 miles)
• Grapes 'n Growlers (4.6 miles)
• Local Asian Bistro (4.6 miles)

Transportation

• Amtrak (2.4 miles)
• Concourse D (4.6 miles)
• Concourse C (4.7 miles)
• TSA Checkpoint A/B/C - Portland International Airport (4.7 miles)
• Alaska Airlines Lounge - PDX (4.7 miles)
• Portland International Airport (PDX) (4.7 miles)
• Concourse E (4.7 miles)