Joe Nicoletti

Pros

• Jakks Pacific is described as a great company.
• The company is praised for high-quality toys.
• Customers are impressed with the quality and price point of Jakks Pacific's products.
• JAKKS Cares is thanked for its support.
• The gift basket from Jakks Pacific is huge, bright, and full of high-quality toys.
• Jakks Pacific is praised for its customer service and effective product presentation.

Cons

• They have not received shipping or tracking information for their order after four days, despite repeated promises to provide updates.
• They have not received the product or a refund after ordering through Walmart's app.
• They requested cancellation on December 6 but have not received a refund, calling it bad business.
• A rude customer service representative hung up on them during a phone call.
• They intend to never buy from the company again and will tell others about the experience.
• A substantial portion of a daughter's kitchen toy was missing, causing Christmas Eve disappointment.

Review

Customer experiences with Jakks Pacific span a wide spectrum, from outright frustration over delayed shipments and missing refunds to heartfelt praise for the company's toys, charitable contributions, and overall brand image. Across the reviews, the most recurring thread is a tension between product quality and the logistics of getting those products to customers in time for holidays and special occasions.

Several customers describe significant headaches around order fulfillment and shipping. One shopper reported purchasing an item on Walmart.com that is "sold and shipped by this company," with a November 30 order date and no usable tracking information. The response they received repeatedly was to forward the issue to the appropriate person and wait another 48 hours, but days passed without a resolution or any sign of the toy arriving in time for Christmas. The frustration grows as the customer recounts multiple inquiries over a four-day period without any effective progress, culminating in a vow never to buy from the company again. Another reviewer mentioned canceling an order on December 6 and not receiving a refund, expressing strong dissatisfaction with what they called "bad business" and the impact of the delay on giving a gift that had already been purchased.

The shipping and refund issues aren't isolated to one couple of days. A separate account notes that even once a customer attempts to cancel, the refund remains elusive, leaving the purchaser with an unfulfilled order and an unhappy holiday timeline. The emotional toll is especially acute for those who had planned to give gifts - one reviewer described having already secured gifts for loved ones and then agonizing over whether a refund would ever arrive, while another parent lamented that a large portion of a kitchen set was missing, turning a Christmas Eve setup into a scramble to salvage a gift for a younger child.

On the flip side, several reviews celebrate Jakks Pacific for its products and the company's broader impact. One reviewer who describes themselves as the Director of Resource Development for the Boys & Girls Club of Douglas, Wyoming, shared a luminous moment: a huge box of toys arrived as part of a fundraiser, a cheerful gift basket intended to support their Commit to Kids event. They framed that donation as a meaningful contribution to their organization's fundraising efforts, suggesting that Jakks Pacific's generosity can translate into real-world benefits for charitable programs.

Beyond philanthropy, other reviews cast Jakks Pacific in a highly favorable light, emphasizing product quality and value. A reviewer praised the Disney toy offerings, noting that several Disney-branded products could be purchased at a favorable price and that the overall experience reflected strong customer service and marketing prowess. This sentiment was echoed by others who described the company as a "fun" brand with high-quality toys, indicating a belief that the company excels in product development, presentation, and brand messaging.

There are also smaller but meaningful positive notes about accessibility and presence. One reviewer remarked that Jakks Pacific is easy to locate within its business park, suggesting that the company is approachable and well-positioned. A second set of comments highlighted personal appreciation for the playful, engaging nature of the company's products and communications, with phrases like "I LIKE the way you guys put fun things for people to play with" capturing a sense of brand affinity. A handful of customers offered succinct praise - calling the company "awesome," awarding five stars, and crediting the firm with memorable, high-quality toys.

Taken together, the collection of reviews paints a company with substantial strengths and notable challenges. On the positive side, Jakks Pacific is associated with high-quality, engaging toys and a robust, market-facing brand story that resonates with families, charities, and Disney-brand enthusiasts alike. The company's charitable contributions, as described by at least one recipient, have real-world value for nonprofit programs and events. On the challenge side, there is clear frustration with order processing, tracking, cancellations, and refunds, particularly around holiday deadlines. Several customers report slow or ineffective resolutions from customer service and logistics stakeholders, which significantly colors their overall perception of the brand.

In sum, Jakks Pacific appears to be a brand that delivers on product appeal and philanthropic intent, earning loyalty and admiration from many fans. At the same time, its customers are navigating a mixed experience when it comes to order fulfillment and financial reconciliation. For families counting on timely gifts or for supporters relying on refunds to fund other needs, the stakes are high, and the gap between expectations and delivery in those areas matters a great deal. If the company can tighten shipping transparency, speed up refunds, and keep delivering the high-quality, imaginative toys that generate the positive brand sentiment, the overall customer experience could tilt decisively toward the favorable end of the spectrum.

This part of Santa Monica, California, offers a diverse range of amenities that cater to the needs of senior residents. With numerous cafes like Starbucks and Gjusta within close proximity, there are plenty of options for socializing and enjoying a cup of coffee. The nearby parks such as Penmar Recreation Center and Ocean View Park provide opportunities for outdoor activities and relaxation. Additionally, there are several pharmacies in the area including Walgreens and CVS Pharmacy for convenient access to medications. For dining options, residents can enjoy a variety of restaurants like Santa Monica Brew Works and Tartine Santa Monica. In terms of healthcare, the Santa Monica - UCLA Medical Center & Orthopaedic Hospital is just a short distance away, ensuring quality medical care is easily accessible. Overall, this neighborhood offers a vibrant community with amenities that cater to the needs and interests of seniors looking to settle in the area.

Cafes

• Starbucks (0.2 miles)
• Starbucks (0.3 miles)
• Gjusta (2 miles)
• The Rose Cafe & Market (2 miles)
• Chocolate Bash (2.1 miles)
• Intelligentsia Coffee (2.1 miles)
• Great White (2.4 miles)

Parks

• Penmar Recreation Center (1 miles)
• Ocean View Park (2.1 miles)
• South Beach Park (2.1 miles)
• DOG PPL - Dog Park, Bar, Cafe & Lounge (2.1 miles)
• Santa Monica State Beach (2.2 miles)
• Westwood Park (2.4 miles)
• Palisades Park (2.4 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Rite Aid (1.5 miles)
• Walgreens (1.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.8 miles)

Restaurants

• Santa Monica Brew Works (1.1 miles)
• Erewhon Market (1.5 miles)
• Tartine Santa Monica (1.6 miles)
• Superba Food + Bread (1.7 miles)
• McDonald's (1.8 miles)
• Bodega Wine Bar (1.8 miles)
• Bay Cities (1.8 miles)

Hospitals

• Santa Monica - UCLA Medical Center & Orthopaedic Hospital (1.7 miles)
• Kaiser Permanente West Los Angeles Medical Center (4.9 miles)

Physicians

• Kaiser Permanente Culver Marina Medical Offices (2.5 miles)
• UCLA Stein Eye Institute Westwood (3.1 miles)

Places of Worship

• King Fahad Mosque (2.8 miles)

Theaters

• AMC Century City 15 (3.4 miles)
• Cinemark 18 and XD (4.7 miles)