Right At Home Of Spokane

Pros

• Nick is described as understanding and a great boss, with leadership that makes staff feel heard.
• Kaitlyn proactively orients each new caregiver, ensuring smooth transitions.
• Nicole, the office manager, takes charge quickly and provides reliable support during emergencies.
• Kim is a reliable, warm, and caring presence who checks in each morning.
• Nick and his team are professional, easy to work with, and deliver excellent care.
• The staff and owner are friendly, kind, and hardworking, going above and beyond to make clients feel welcome.

Cons

• Sandra's scheduling management was unprofessional and dismissive.
• She added shifts without asking and sometimes called minutes before arriving to report COVID exposure.
• Her attitude toward illness was rude and unsympathetic.
• It seemed her priority was only managing coverage, with little regard for employees' situations.
• She advised against reporting suspected abuse, telling the reviewer to "interfere" and to leave it alone.
• Requests for days off required multiple follow-ups, and conversations with her were stressful, rushed, impatient, and curt.
• She showed a lack of basic courtesy and empathy toward both employees and clients.
• The company frequently hired new staff and prioritized them for hours, making it hard for long-term caregivers to get steady work.
• The owner and the agency were described as incompetent and unethical, with staff turnover and poor client care.

Review

Right At Home of Spokane is best suited for families that prize deeply personal, compassionate caregiving in the home and value quick, responsive service when needs arise. This community shines when a caregiver connection is prioritized and a client's daily routines rely on warmth, reliability, and the ability to mobilize help on short notice. The owner-led approach comes through in attentive, hands-on leadership, and several caregivers are repeatedly praised for their kindness, steadiness, and real rapport with clients. For families seeking a humane, client-focused experience where the human touch and rapid intake can make a tangible difference, this agency can deliver a strong level of care.

Those who may want to consider alternatives are the families who cannot tolerate recurring scheduling ambiguity or inconsistent caregiver rosters. A number of reviews flag persistent communication gaps, last-minute schedule changes, and caregivers arriving without a proper introduction. When stability matters - such as for clients with complex routines, safety concerns, or a preference for the same caregivers week after week - the administrative side becomes a decisive factor. If trust hinges on predictable coverage and a transparent, well-structured care management process, it is prudent to evaluate other agencies with a proven track record of steady staffing and clear escalation channels.

The most persuasive pros center on the caregiving relationships and the responsive, client-centered service from the core team. Caregivers frequently emerge as the clear bright spot: warm, reliable, and capable of delivering meaningful, one-on-one support that improves daily life for clients. The intake and emergency-response capabilities are notable; the agency shows an ability to mobilize quickly when an urgent need arises, and individuals like Kaitlyn who orient new caregivers keep the care plan coherent even on short notice. The owner, Nick, and several office and CNA staff are described as diligent and invested, with real commitment to meeting immediate needs and maintaining a positive care environment.

Yet the strongest pros are offset in part by the most damaging cons. The dominant fault line is scheduling and communication. Several reviews describe a scheduling manager who comes across as dismissive, imperious, or unsympathetic, with shifts added without consent and late-night calls about exposures. The churn of caregivers - new faces showing up without proper introductions, or shifts changing without notification - erodes continuity and trust. Clients also report inconsistent hours and uneven prioritization of longer-tenured staff, which can create financial and logistical strain for families relying on steady care. In the worst cases, reports of ethical concerns or unsatisfactory handling of sensitive situations underscore a need for stronger safeguards and more reliable oversight.

Despite the notable care quality when a solid caregiver team is in place, the consistency hurdle remains the deciding factor for many families. The pros - compassionate caregivers, decisive leadership, and rapid responsiveness - can be transformative, especially in acute or short-term recovery scenarios. However, the cons suggest that without improved scheduling discipline and predictable caregiver assignments, long-term satisfaction will be compromised. For families facing ongoing needs or complex safety considerations, the risk of abrupt caregiver changes and uneven communication may overshadow the benefits of high-quality individual care. The practical choice hinges on whether relief from immediate needs justifies navigating administrative volatility over time.

For families actively evaluating options, a disciplined, concrete plan is essential. If choosing Right At Home Spokane, insist on a stable caregiver roster with defined accountability for replacements and a structured, advance notification process for schedule changes. Request a written care plan with a clear escalation path to the owner or a designated supervisor, and a guarantee that there will be consistent introductions when new caregivers are deployed. Probe the frequency of caregiver changes and seek a commitment to minimize turnover for your loved one. In the right circumstances, this agency delivers genuine, person-centered care; in others, the search may be better directed toward providers with more predictable staffing and ironclad scheduling practices.

Restaurants

• Fresh Soul (0.6 miles)
• Vien Dong (1.2 miles)
• Alpine Delicatessen (1.3 miles)
• McDonald's (1.4 miles)
• Dick's Hamburgers (1.6 miles)
• Osprey Restaurant And (1.6 miles)
• Chili's Grill & Bar (1.7 miles)

Pharmacies

• Fred Meyer Pharmacy (0.8 miles)
• Walmart Pharmacy (1.9 miles)
• Community, A Walgreens Pharmacy (1.9 miles)
• Rosauers Supermarkets (2.1 miles)
• Yoke's Foods (2.1 miles)
• Yoke's Pharmacy (2.1 miles)
• Reliant Rx (2.2 miles)

Physicians

• Spokane Gastroenterology (0.9 miles)
• Richart Rachel Center for Lifestyle Medicine (0.9 miles)
• Spokane Vitality Center (0.9 miles)
• Laurier, Lisanne Center for Life Style Medicine and Hormone Health (0.9 miles)
• Rockwood Physical Therapy And Medical Fitness Center (1.2 miles)
• Cancer Care Northwest (1.3 miles)
• Spokane Dermatology Clinic (1.3 miles)

Hospitals

• Spokane Kidney Center (1.3 miles)
• St Luke's Rehabilitation Institute (1.5 miles)
• Sacred Heart Medical Center Helistop Heliport (1.8 miles)
• Seattle Childrens Hospital (1.9 miles)
• Deaconess Medical Center (2.2 miles)
• Shriners Hospitals for Children-Spokane (2.3 miles)

Places of Worship

• Journey Church (1.4 miles)

Cafes

• Starbucks (1.6 miles)
• Dutch Bros Coffee (1.8 miles)
• Starbucks (1.9 miles)
• Atticus Coffee & Gifts (2 miles)

Parks

• The United States Pavilion, Expo '74 (2 miles)
• Riverfront Park (2 miles)
• Ice Age floods Playground (2.1 miles)
• Duncan Gardens (2.2 miles)
• Nishomiya Japanese Garden (2.3 miles)

Transportation

• Spokane Transit Authority Sta (2.1 miles)