Right At Home Of Spokane

Pros

• They offer good, flexible hours and have helpful staff.
• They have caregivers who anticipate needs and perform tasks without being told.
• The caregivers are respectful and professional.
• The company is highly recommended to friends and family.
• Management and staff are caring, supportive, and consistently have clients’ back.
• The staff are professional and friendly, always striving to improve operations.
• They are responsive, easy to work with, and communicate well.
• The team goes above and beyond to make clients’ lives better and provide quality home care.

Cons

• They described the company as very unprofessional for canceling an interview with no notice, arriving late after rescheduling, and insinuating the candidate wasn’t committed because of a $250 start fee.
• They claimed the company does not value its employees, noting earned bonuses are taken away when someone quits or is fired, and that they were let go after a family bereavement due to disability.
• They reported the scheduling manager as unprofessional and dismissive, citing shifts added without consent, last‑minute calls about COVID exposure, and rude, unsympathetic attitudes toward illness and abuse reporting.
• They alleged inconsistent hours and favoritism toward new staff, causing financial strain for long‑time caregivers.
• They warned others not to use the company, accusing hours of being taken away without reason, replacements of poor quality, and the owner of being incompetent and unresponsive.
• They criticized the agency for sending unfamiliar caregivers who were not introduced to the family or given directions, and for changing schedules without notice.

Review

Right At Home Of Spokane is best suited for families that prize immediate, compassionate hands-on care delivered by attentive caregivers who form real connections with their loved ones, and who can tolerate occasional scheduling and communication hiccups in exchange for responsive, personable service. This agency shines when the focus is on daily living assistance, respectful companionship, and a clear, client-centered approach from frontline staff. It is less ideal for households that require rigorously predictable rosters, near-perfect administrative consistency, and a tightly managed scheduling workflow day in and day out. Those considering Alternatives should weigh whether the priority is steadiness and governance over warmth and adaptability.

On the strength side, the core asset is the caregiving team itself. Clients repeatedly describe caregivers as compassionate, anticipatory, and genuinely invested in their well-being. The same faces, Rubi, Ethan, Heather, Kaitlyn, Kim, and others, frequently appear as reliable, trusted helpers who establish trust, maintain routines, and offer meaningful personal connection. The owner-operator model, anchored by Nick, often translates into a responsive leadership presence that can mobilize care quickly, especially in urgent situations. The intake process and care-planning steps are cited as efficient, with office staff described as friendly, supportive, and committed to tailoring care to the individual, even when schedules must flex to accommodate client needs.

Yet the same body of reviews does not ignore notable governance and communications gaps. Several accounts center on scheduling friction: shifts added without consultation, last-minute phone calls about coverage, and repeated changes to caregiver assignments without sufficient family briefing. These don’t just irritate; they can destabilize routines, especially for more fragile clients who rely on consistency. A subset of caregivers reports perceived disrespect or abruptness from scheduling personnel, and a handful of clients allege that urgent issues, such as potential abuse concerns or medical scheduling, were not handled with the seriousness or immediacy expected in elder care. The most strident critiques warn that turnover, late substitutions, and inconsistent hours can leave families feeling stranded or undervalued, undermining trust in the administrative backbone of the operation.

How the positives offset the negatives depends on the family’s priorities and risk tolerance. For households where the human element matters most, where a caregiver’s warmth, reliability, and rapport with mom or dad can compensate for occasional scheduling chaos, Right At Home Of Spokane offers compelling value. The ability to deploy capable, compassionate caregivers swiftly, and the willingness of Nick and the office team to support meaningful, ongoing client relationships, can deliver meaningful quality of life improvements. In scenarios where a loved one benefits from stable, familiar faces and a hands-on, responsive care philosophy, these strengths can outweigh sporadic administrative missteps, particularly if families establish clear communication channels and guardrails from the outset.

However, when predictability and governance become decisive factors, such as in cases of complex medical needs, strict shift-to-shift consistency, or sensitive safety concerns, the cons may loom larger. The most serious questions revolve around scheduling reliability, caregiver continuity, and how the agency defends vulnerable clients when a shift is late or a new caregiver is introduced. Families should scrutinize the agency’s policies on caregiver substitutions, escalation procedures for missed shifts, and how abuse or safety concerns are reported and acted upon. Honest, proactive conversations about compensation, bonuses, and the handling of transitions can help separate exemplary frontline care from organizational friction. In short, the care team may be excellent; the administrative experience will determine whether that excellence endures over time.

For families actively comparing options, a practical path is essential. Seek a dedicated scheduling liaison for continuity, insist on advance introductions to incoming caregivers, and request a written schedule-change protocol with timely updates. Clarify the agency’s turnover expectations and the process for replacing caregivers who are not a good fit, including timelines and family notification standards. Require a concrete plan for emergencies or urgent care needs, including who leads the response and how coordination with medical providers occurs. Ask for references from current clients with similar care needs and consider a brief trial period to evaluate caregiver consistency and communication quality before committing to a long-term arrangement. These steps help translate the agency’s strengths into sustainable, reliable in-home care.

In the end, Right At Home Of Spokane presents a practical, compassionate option for families prioritizing personal warmth and quick responsiveness in home care. The strongest verdict favors households that can tolerate some administrative variability in service delivery because the frontline caregivers consistently deliver dignity, attentiveness, and real companionship. For those whose decision hinges on near-perfect scheduling discipline, transparent governance, and high-frequency caregiver consistency, it may be prudent to widen the search to alternatives with a more rigid care-management framework. The prudent choice blends clear expectations with a candid assessment of whether the family’s tolerance for scheduling variability aligns with the agency’s demonstrated frontline strengths.

Restaurants

• Fresh Soul (0.6 miles)
• Vien Dong (1.2 miles)
• Alpine Delicatessen (1.3 miles)
• McDonald's (1.4 miles)
• Dick's Hamburgers (1.6 miles)
• Osprey Restaurant And (1.6 miles)
• Chili's Grill & Bar (1.7 miles)

Pharmacies

• Fred Meyer Pharmacy (0.8 miles)
• Walmart Pharmacy (1.9 miles)
• Community, A Walgreens Pharmacy (1.9 miles)
• Rosauers Supermarkets (2.1 miles)
• Yoke's Foods (2.1 miles)
• Yoke's Pharmacy (2.1 miles)
• Reliant Rx (2.2 miles)

Physicians

• Spokane Gastroenterology (0.9 miles)
• Richart Rachel Center for Lifestyle Medicine (0.9 miles)
• Spokane Vitality Center (0.9 miles)
• Laurier, Lisanne Center for Life Style Medicine and Hormone Health (0.9 miles)
• Rockwood Physical Therapy And Medical Fitness Center (1.2 miles)
• Cancer Care Northwest (1.3 miles)
• Spokane Dermatology Clinic (1.3 miles)

Hospitals

• Spokane Kidney Center (1.3 miles)
• St Luke's Rehabilitation Institute (1.5 miles)
• Sacred Heart Medical Center Helistop Heliport (1.8 miles)
• Seattle Childrens Hospital (1.9 miles)
• Deaconess Medical Center (2.2 miles)
• Shriners Hospitals for Children-Spokane (2.3 miles)

Places of Worship

• Journey Church (1.4 miles)

Cafes

• Starbucks (1.6 miles)
• Dutch Bros Coffee (1.8 miles)
• Starbucks (1.9 miles)
• Atticus Coffee & Gifts (2 miles)

Parks

• The United States Pavilion, Expo '74 (2 miles)
• Riverfront Park (2 miles)
• Ice Age floods Playground (2.1 miles)
• Duncan Gardens (2.2 miles)
• Nishomiya Japanese Garden (2.3 miles)

Transportation

• Spokane Transit Authority Sta (2.1 miles)