Right At Home Of Spokane

Pros

• Nick, the owner, was always understanding and made me feel heard.
• The clients were the highlight of the job and taught me invaluable lessons no training could provide.
• Kim has been an important part of our Mom's happiness for several years.
• She is the smiling face that checks in on Mom every morning and gives her a warm hug.
• Nick and his team of support and care professionals do a great job!
• Nick is very diligent in managing his team to provide excellent care for you and your loved one.
• Right at Home was very responsive to our needs.
• Caregivers took good care of my father when he was with us.

Cons

• The scheduling manager Sandra is described as unprofessional, dismissive, and disrespectful toward employees and clients.
• She added shifts without asking and sometimes called minutes before arriving to inform about COVID exposure.
• When caregivers called out due to illness, her attitude was rude and unsympathetic.
• She advised against reporting suspected abuse, calling the staff "interfering" and instructing them to leave it alone.
• Requests for days off required multiple follow-ups and were met with rushed, impatient, and curt communication, causing anxiety.
• The company prioritized new hires for hours, making it hard for long-term caregivers to maintain steady work and causing financial strain.
• Schedules were frequently changed without notifying clients or caregivers, and unfamiliar caregivers were sent without proper introductions.
• Reviews describe the agency as negligent and unethical, alleging hours were taken away from loyal workers and replaced by others, with management focused on profits over care.
• The owner is alleged to have repeatedly terminated staff and to hang up on customers who voiced concerns.
• Overall, poor communication and scheduling practices were a major drawback, with some reviewers warning others to avoid the company.

Review

The experiences shared about this home care agency present a complex picture that blends genuine warmth and professionalism with frustrating gaps in communication, scheduling, and ethical safeguards. On the positive side, there is a strong sense of appreciation for the people who deliver direct care and for at least one leader who is described as understanding and listened-to. The owner, Nick, is repeatedly credited with being a great boss who really cares about staff and clients, and his leadership stands out as a bright spot in an otherwise challenging organizational environment. The caregiving itself is often described as deeply rewarding: clients form meaningful relationships with their caregivers, and those interactions become the highlight of the job for the workers who stay long enough to see the clients thrive. When things run smoothly, the service is portrayed as responsive and compassionate, with real gratitude expressed toward the caregivers who show up, provide reliable support, and maintain a warm, reassuring presence for families.

Yet the other side of the story centers on a scheduling manager who is widely perceived as problematic. The reviewer who spent about a year and a half in the role of a caregiver reports ongoing clashes with Sandra, the scheduling manager, from the start. The tension is framed around a pattern of disrespect and undermining behavior that feels tied to age or perceived inexperience, undermining confidence and morale. This caregiver notes that Sandra's approach comes across as unprofessional and dismissive, especially given the critical importance of clear, respectful communication in coordinating care. Specific incidents illustrate the gravity of the concerns: shifts were added to the schedule without consent, and last-minute calls were made to inform caregivers of COVID exposure mere minutes before arriving at a client's home. Such practices create a culture of urgency and anxiety rather than predictability and support, making it hard for long-standing caregivers to plan their lives around steady hours.

A particularly troubling episode highlighted by the reviewer involves a decision about reporting suspected abuse. When the caregiver expressed concern about a potential abuse situation and asked whether Adult Protective Services should be contacted, Sandra allegedly advised against reporting, calling the caregiver "interfering" and instructing them to leave it alone. That stance clashes with the reviewer's current employer, which emphasizes that suspected abuse must be reported immediately and even provides a hotline for such reporting. The discrepancy raises serious questions about safety priorities and judgment within the local leadership, and it casts a shadow over the agency's commitment to client safety and proper reporting protocols.

Beyond safety concerns, the day-to-day experience with scheduling is described as consistently stressful. Requests for days off often required multiple follow-ups, despite assurances that arrangements would be made. Every phone call with Sandra is portrayed as rushed, impatient, and curt, generating significant anxiety for the caregiver. These communication frictions are not isolated to one person; the reviewer notes that several clients have reported similar experiences of disrespect from the scheduling team, suggesting a broader pattern of management style issues that affect both staff morale and client trust.

The scheduling and staffing practices also seem to contribute to financial strain for the caregivers. The company is described as frequently hiring new staff and prioritizing them for hours, which makes it difficult for long-term caregivers to maintain consistent work. In practical terms, that translates to unpredictable workloads and less stable income for those who have built relationships with clients and families over time. This kind of churn can undermine the continuity of care that clients rely on and can be exhausting for caregivers who remain committed to the same clients and families. The tension between maintaining dependable hours for seasoned staff and onboarding new talent appears to be a core structural challenge within this branch of the company.

Despite these programmatic and interpersonal tensions, there are ample positive notes about the people who deliver care and the impact they have on clients. The reviewer who left this perspective behind fond memories of the caregiving itself, describing meaningful, personal connections with clients as the true reward of the job. Caregivers like Kim are praised for their warmth and reliability, with moms and families expressing appreciation for their daily check-ins and genuine kindness. Other caregivers - Rubi, Kaitlyn, Reya, Heather, and Ethan - are highlighted by recent clients for their professionalism, their thorough orientation of new caregivers, and the high quality of care they provided on short notice. In these testimonials, the agency's strengths shine brightest: skilled, compassionate staff who can adapt quickly, build trust, and make a tangible difference in people's lives.

Taken together, the body of feedback paints a picture of an agency that can be a lifeline for families and a deeply fulfilling place to work for those who can navigate its complexities. Some reviews praise the agency's responsiveness, thorough intake, and the ability to mobilize multiple caregivers to meet urgent needs. Others, however, caution prospective clients and potential employees about inconsistent communication, frequent schedule changes without notice, and a lack of empathy or practical support from leadership. There are strong opinions on both sides: the same organization that can mobilize skilled caregivers and deliver meaningful connections can also fall short in areas as fundamental as scheduling transparency, staff support, and safety reporting.

For anyone considering working with this company or engaging their services, the message is nuanced. The caregiving itself can be deeply rewarding, and many staff members build lasting, positive relationships with families and clients, underscoring the essential human value of in-home care. On the other hand, potential employees and clients should be aware of recurring complaints about scheduling practices, the quality of communication from management, and the handling of sensitive safety concerns. If you decide to engage with this agency, it may be helpful to have clear, written expectations about scheduling, hours, and emergency reporting, and to seek assurances about consistent communication, predictable shifts for long-term caregivers, and explicit safety protocols. The feedback collectively suggests that with stronger administrative practices - particularly around scheduling, respectful communication, and safeguarding client welfare - the agency could better align its high-quality caregiving with the professional standards families deserve.

Restaurants

• Fresh Soul (0.6 miles)
• Vien Dong (1.2 miles)
• Alpine Delicatessen (1.3 miles)
• McDonald's (1.4 miles)
• Dick's Hamburgers (1.6 miles)
• Osprey Restaurant And (1.6 miles)
• Chili's Grill & Bar (1.7 miles)

Pharmacies

• Fred Meyer Pharmacy (0.8 miles)
• Walmart Pharmacy (1.9 miles)
• Community, A Walgreens Pharmacy (1.9 miles)
• Rosauers Supermarkets (2.1 miles)
• Yoke's Foods (2.1 miles)
• Yoke's Pharmacy (2.1 miles)
• Reliant Rx (2.2 miles)

Physicians

• Spokane Gastroenterology (0.9 miles)
• Richart Rachel Center for Lifestyle Medicine (0.9 miles)
• Spokane Vitality Center (0.9 miles)
• Laurier, Lisanne Center for Life Style Medicine and Hormone Health (0.9 miles)
• Rockwood Physical Therapy And Medical Fitness Center (1.2 miles)
• Cancer Care Northwest (1.3 miles)
• Spokane Dermatology Clinic (1.3 miles)

Hospitals

• Spokane Kidney Center (1.3 miles)
• St Luke's Rehabilitation Institute (1.5 miles)
• Sacred Heart Medical Center Helistop Heliport (1.8 miles)
• Seattle Childrens Hospital (1.9 miles)
• Deaconess Medical Center (2.2 miles)
• Shriners Hospitals for Children-Spokane (2.3 miles)

Places of Worship

• Journey Church (1.4 miles)

Cafes

• Starbucks (1.6 miles)
• Dutch Bros Coffee (1.8 miles)
• Starbucks (1.9 miles)
• Atticus Coffee & Gifts (2 miles)

Parks

• The United States Pavilion, Expo '74 (2 miles)
• Riverfront Park (2 miles)
• Ice Age floods Playground (2.1 miles)
• Duncan Gardens (2.2 miles)
• Nishomiya Japanese Garden (2.3 miles)

Transportation

• Spokane Transit Authority Sta (2.1 miles)