Alderwood Manor

Pros

• The therapists at Alderwood Manor were fantastic and provided great care.
• The staff at Alderwood Manor was very good and attentive to the needs of the residents.
• The facility offers activities such as bingo, shopping trips, cards, and cooking classes, making it an awesome place for its intended purpose.
• The food at Alderwood Manor is great and they follow specific dietary requirements.
• The nursing staff at Alderwood Manor would call whenever there was an issue, showing their attentiveness to the residents' well-being.

Cons

• The rooms are outdated and filthy.
• The staff closed the door to drown out someone yelling for help.
• The bathroom floors were covered in filth or urine.
• When help was requested, no one came and it was later stated that they didn't know there was a patient in the room.
• The facility is not recommended for family or friends due to poor conditions.
• The therapists did not listen to the patient's concerns and pushed them to do more even if it caused discomfort or pain.
• The facility was understaffed, leading to delayed responses to residents' requests for help.
• Assistance with using the restroom took longer than necessary, causing inconvenience and discomfort for residents.
• Despite following dietary restrictions, staff did not prevent patients from consuming foods they were not allowed to have.
• The lack of staff at the facility is a major concern and a reason why additional family members will not be sent there in the future.

Review

Alderwood Manor, a senior living facility, has received mixed reviews from individuals who have had firsthand experiences with the establishment. While some praise the care and services provided, others express concerns about the outdated rooms and the lack of attention from staff.

One reviewer mentions that there is limited availability of single rooms, which means residents often have to share bathrooms with 2-4 other people. This can lead to inconveniences and difficulties in maintaining personal hygiene. Furthermore, storage space is also limited, making it challenging for residents to keep their belongings organized.

Another reviewer describes their disappointment with the condition of the rooms, highlighting their outdated and filthy nature. They recall an incident where someone across the hall was yelling for help, but instead of assisting them, the staff simply closed the door to drown out the noise. The unsanitary conditions are further emphasized when the reviewer mentions walking into bathrooms only to find floors covered in filth or urine.

Furthermore, this reviewer also expresses frustration at not receiving prompt assistance when pressing the call button for help. They recount an instance where they were told by staff that they were unaware a patient was in distress because they had not been notified. This lack of communication and delayed response raises concerns about the quality of care provided at Alderwood Manor.

On a contrasting note, another individual shares a positive experience during their two-year stay at Alderwood Manor. They commend the fantastic care provided by therapists and praise the good work ethic demonstrated by staff members. They mention engaging activities available to residents such as bingo, shopping trips, card games, and cooking classes. Overall, this reviewer believes Alderwood Manor provides a fulfilling experience within its scope.

However, it's important to note that other reviewers have observed inconsistencies in quality of care. One family member reports that their grandfather disliked physical therapy due to therapists not listening to his concerns or discomfort during exercises. In fact, there were times when he intentionally avoided therapy sessions, and staff did not make an effort to locate him. This raises questions about the attentiveness and responsiveness of the therapy department at Alderwood Manor.

Additionally, this reviewer shares their frustration at the understaffing issues or delays in response from nurses and nursing assistants when residents require assistance. The reviewer emphasizes that on numerous occasions, it took approximately twenty minutes for a staff member to respond to a call button activation. This was particularly concerning as the calls were often related to helping their grandmother use the restroom, an important concern considering her fall risk status. The reviewer also notes that even when staff eventually arrived, there were further delays in assisting their grandmother off the toilet.

Despite these shortcomings, both reviewers express appreciation for the quality of food provided at Alderwood Manor. They note that suitable diets were followed for their family members, and they were impressed with the facility's adherence to dietary restrictions. Furthermore, they mention positive experiences with nursing staff who promptly communicated any issues that arose regarding their loved ones' care.

In conclusion, while some individuals have had positive experiences at Alderwood Manor, others have encountered concerns regarding outdated and unclean rooms, delayed response times from staff members when help is needed, and inadequate attention during physical therapy sessions. It is clear that there are discrepancies in terms of care and services offered at this facility.

Pharmacies

• Fred Meyer Pharmacy (0.3 miles)
• Walmart Pharmacy (1.1 miles)
• Rosauers Supermarkets (1.7 miles)
• Shopko Pharmacy (2.6 miles)
• Walgreens (2.6 miles)
• Community, A Walgreens Pharmacy (2.8 miles)
• Hollister-Stier Laboratories (2.9 miles)

Physicians

• Spokane Vitality Center (0.5 miles)
• Spokane Gastroenterology (1.5 miles)
• Richart Rachel Center for Lifestyle Medicine (1.5 miles)
• Laurier, Lisanne Center for Life Style Medicine and Hormone Health (1.5 miles)
• Cancer Care Northwest (2.1 miles)
• Northwest Neurological (2.2 miles)
• Rockwood Physical Therapy And Medical Fitness Center (2.2 miles)

Places of Worship

• Journey Church (0.5 miles)

Restaurants

• Fresh Soul (0.5 miles)
• McDonald's (0.7 miles)
• Vien Dong (1.4 miles)
• McDonald's (1.5 miles)
• Maggie's South Hill Grill (1.6 miles)
• Alpine Delicatessen (2.2 miles)
• Dick's Hamburgers (2.5 miles)

Cafes

• Starbucks (1.1 miles)
• Daily Habit (2.3 miles)
• Higher Ground Espresso (2.5 miles)
• Starbucks (2.6 miles)
• Dutch Bros Coffee (2.9 miles)
• Starbucks (2.9 miles)
• Atticus Coffee & Gifts (3.1 miles)

Hospitals

• Spokane Kidney Center (2.2 miles)
• St Luke's Rehabilitation Institute (2.4 miles)
• Sacred Heart Medical Center Helistop Heliport (2.6 miles)
• Seattle Childrens Hospital (2.9 miles)
• Deaconess Medical Center (3.1 miles)
• Providence Holy Family Hospital (3.2 miles)
• Shriners Hospitals for Children-Spokane (3.2 miles)

Parks

• Duncan Gardens (2.8 miles)
• Nishomiya Japanese Garden (2.9 miles)
• The United States Pavilion, Expo '74 (3.1 miles)
• Riverfront Park (3.1 miles)
• Ice Age floods Playground (3.1 miles)

Transportation

• Spokane Transit Authority Sta (3.1 miles)