Addus Healthcare in Spokane, WA

Pros

• Addus goes the extra mile for their clients and employees.
• The staff are wonderful.
• The office staff are amazing people.
• The team does a great job of matching the best caregivers for all clients.
• Caregivers are generally very good.
• The main caregiver has been amazing.
• The office staff are super friendly and helpful.
• The services are great.
• The facility is clean and the care team are compassionate and attentive to families.
• The company is amazing and the people are good.

Cons

• They’ll string you along.
• They are not honest, not up-front, and misleading staff; they do not uphold the union contract.
• The company has very poor communication.
• Valerie is not a quality employee.
• Management is almost non-existent and caregivers often don’t show up.
• They rarely send the same caregiver twice, leading to inconsistency.
• The office staff and supervisors fail to communicate with clients or coordinate care.
• Some caregivers have stolen from clients and forged signatures; they are thieves and liars.

Review

This Spokane Valley Addus Homecare community is best suited for families seeking in-home support where the caregiver relationship matters and where a responsive office team can act as a stabilizing partner, provided there is a willingness to manage notable scheduling volatility. The strongest appeal lies with clients who value compassionate, personable caregivers and who can tolerate variability in day-to-day coverage while insisting on clear care plans and proactive communication. It is a fit for households prepared to navigate occasional gaps in service and to actively monitor caregiver assignments, with the understanding that management has shown measurable improvements in the past year but that reliability remains inconsistent at times.

Caregivers who align with this program tend to be praised repeatedly: staff labeled as compassionate, attentive, and genuinely caring, with several individuals highlighted as standout team members. Office personnel are described as friendly and helpful by many families, and a number of clients report feeling supported by coordinators and supervisors when things run smoothly. The facility’s cleanliness and the ability to deliver in-home care are consistently cited positives. For families that can bank on a steady caregiver match and can coordinate the scheduling, these strengths translate into meaningful, day-to-day quality of life gains for a loved one who prefers home-based care.

However, the cons are substantial and must be weighed with caution. A frequent thread across many reviews is poor and inconsistent communication, with appointments often not confirmed, changed, or canceled without timely notification. Caregiver coverage can be sporadic, leaving clients waiting or relying on last-minute substitutions. Training is described as uneven, with some caregivers appearing underprepared for clients with specific medical or mobility needs. The most troubling narratives involve mismanagement and accountability failures, from reported misrepresentations about care hours to times when scheduled caregivers did not arrive and no call was made to inform the family. A pattern of negative experiences includes allegations of theft, inadequate supervision, and a sense that staff morale and supervision can be strained, translating into real risk for vulnerable clients.

The contrast between pros and cons is sharp: when the caregiving team shows up with consistency and warmth, the benefits are immediate and tangible, reassurance for family members, comfort for the client, and smoother daily routines. Yet those advantages are undermined if a cycle of missed visits, shifting caregivers, and opaque communication continues. In practical terms, this means the service can be excellent on some days and frustratingly unreliable on others, with the overall experience hinging on which coordinators are on shift and which caregivers arrive. For families counting on predictable support and rigorous adherence to a care plan, the variability can erode trust and escalate stress rather than relieve it.

For families choosing Addus, several guardrails can mitigate risk and maximize the likelihood of a positive outcome. Start with a clearly defined care plan and a commitment from the agency to assign a primary, consistent caregiver, backed by a stable coordinator who remains the point of contact. Insist on written expectations for visit times, backup coverage, and escalation pathways, document how changes will be communicated and who must approve them. Request a formal intake and onboarding schedule that includes hands-on training with the client’s specific needs, plus routine performance reviews and a quarterly check-in with a supervisor. Demand transparency on timesheets and hours, and secure a contingency plan in the event of caregiver illness or turnover. Finally, ask for verifiable references and a trial period to assess reliability before committing long term.

In the end, Addus Homecare in Spokane presents a mixed value proposition. For families prioritizing genuine caregiver warmth and a supportive office presence, and who can tolerate the possibility of intermittent gaps in coverage, the agency can deliver meaningful benefits and high-quality moments of care. For others, especially those with heavy medical needs, strict scheduling requirements, or prior experiences that heighten sensitivity to inconsistency, alternatives deserve serious consideration. Options that guarantee caregiver continuity or provide more predictable staffing, including other home-care providers or assessed options within an assisted living setting, often offer stronger reliability and clearer accountability. Thorough due diligence, checking references, clarifying coverage policies, and setting explicit, enforceable expectations, will determine whether Addus becomes a trusted partner or a well-intentioned but risky choice.

Physicians

• Rockwood Physical Therapy And Medical Fitness Center (0.4 miles)
• Spokane Dermatology Clinic (0.5 miles)
• Cancer Care Northwest (0.5 miles)
• Occupational Medicine Associates (0.5 miles)
• Northwest Neurological (0.5 miles)
• MultiCare Rockwood Diabetes & Endocrinology Center (0.6 miles)
• Rockwood Clinic PS (0.6 miles)

Restaurants

• Alpine Delicatessen (0.5 miles)
• Dick's Hamburgers (0.7 miles)
• Osprey Restaurant And (0.9 miles)
• Chili's Grill & Bar (0.9 miles)
• Arby's (1.1 miles)
• Satellite Diner (1.1 miles)
• Sushi.com (1.2 miles)

Hospitals

• Spokane Kidney Center (0.5 miles)
• St Luke's Rehabilitation Institute (0.7 miles)
• Sacred Heart Medical Center Helistop Heliport (1 miles)
• Seattle Childrens Hospital (1.1 miles)
• Deaconess Medical Center (1.4 miles)
• Shriners Hospitals for Children-Spokane (1.5 miles)

Cafes

• Starbucks (0.8 miles)
• Dutch Bros Coffee (1.2 miles)
• Atticus Coffee & Gifts (1.2 miles)
• Starbucks (1.8 miles)
• Rocket Bakery (1.9 miles)
• Hold Your Grounds Espresso (2.1 miles)
• Browne's Bistro (2.1 miles)

Pharmacies

• Community, A Walgreens Pharmacy (1.1 miles)
• Fred Meyer Pharmacy (1.6 miles)
• Yoke's Foods (1.9 miles)
• Yoke's Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• Reliant Rx (2 miles)
• Rosauers Supermarkets (2.1 miles)

Parks

• The United States Pavilion, Expo '74 (1.2 miles)
• Riverfront Park (1.2 miles)
• Ice Age floods Playground (1.3 miles)
• Duncan Gardens (1.7 miles)
• Nishomiya Japanese Garden (1.7 miles)

Transportation

• Spokane Transit Authority Sta (1.3 miles)