Addus Healthcare is a senior community in Spokane, WA.
Information last verified:
125 South Arthur Street #3, Spokane, WA 99202
To contact a resident: (509) 326-1090
For more information about senior living options: (866) 208-4318
Residents describe communication problems that leave them unsure about coverage.
Multiple reviews mention that the office does not call or text when caregivers are late, changes occur, or coverage is uncertain. Others say they had to chase supervisors for answers, including waiting on responses after reaching out. A recurring concern is that residents and families are often left out of the loop until after the expected time.
Several reviews describe trouble getting reliable caregiver coverage.
A number of reviews say caregivers may not arrive as scheduled or that families struggle to get a consistent person. Some describe being moved through fill-ins when a main caregiver is unavailable, leading to instability. Others connect the problem to supervision or staffing, saying services were adjusted or ended because coverage could not be counted on.
Many residents describe caregivers as compassionate, attentive, and helpful.
Several reviews highlight compassionate care and attentive check-ins, including keeping families updated about health. Others describe caregivers as polite, professional, and willing to help with day-to-day needs. A few comments also emphasize that having the right main caregiver can make a meaningful difference, even when other parts of the experience do not go as smoothly.
Many reviewers say the office staff is friendly and helpful.
Some reviews call out the office team as super friendly and supportive, with staff members who are easy to reach and willing to help. Others specifically thank office personnel by name and describe positive experiences coordinating care. This positive view contrasts with separate reviews that criticize office responsiveness and accountability.
Some reviewers question whether caregivers are properly trained for the job.
Several reviews mention a lack of training, describing being sent into difficult situations without enough preparation. Others say caregivers arrive without the skills needed for tasks or support with medical-related concerns. There are also reviews alleging the office did not provide the qualified caregiver that was initially represented.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Spokane International (7 miles away)Addus Healthcare is located at 125 South Arthur Street #3, Spokane, WA 99202 in Spokane County, Washington
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