Addus Healthcare in Spokane, WA

Pros

• Addus is a great company that goes the extra mile for their clients and employees.
• The staff is wonderful.
• Reagan and Raylea are the best.
• The office staff is super friendly and helpful.
• Everyone in the office from Diane to Reagan is amazing.
• All my caregivers have been wonderful.
• The main caregiver has been amazing.

Cons

• Management at this office is almost non existent.
• They are consistently unprofessional and largely inept.
• They almost never send the same person twice.
• This place needs to be investigated by Adult Protective Services for elder physical abuse and shut down.
• The state should also investigate them for embezzlement.
• They don't provide anywhere close to the hours the state has allotted.
• The branch is not adequately staffed to meet their obligations to their customers.
• The girls are real bad, but do not let the males assist you or into your home.
• Word to the wise: Avoid this Addus at all costs.

Review

Addus Homecare Spokane is best suited for families seeking in-home support that centers on companionship and basic daily living assistance, with the expectation that staffing and oversight will require active family involvement. The strongest value appears when a dependable caregiver is matched and remains consistent, and when office staff communicate candidly and promptly. This community can deliver meaningful day-to-day help, but reliability varies widely. Families willing to roll up their sleeves to monitor schedules, confirm visits, and push for accountability will find workable outcomes, while those needing a hands-off, fail-safe service should proceed with caution and consider alternatives.

Those who should consider alternatives are families facing complex medical needs, strict security expectations, or a demand for unwavering caregiver consistency. A substantial portion of reviews highlights staffing instability, missed visits, and uneven training, which compounds stress for both clients and families. In extreme cases, allegations of dishonesty, theft, or abusive behavior surface, creating legitimate concerns about safety and trust. For elders requiring skilled nursing oversight or highly regimented routines, the risk of gaps in coverage outweighs potential convenience. If reliability and predictability are non-negotiable, exploring other agencies with stronger credentialing, stricter supervision, and transparent timekeeping is prudent.

Pros reside in the human touch when it exists: caregivers who arrive on time, perform with competence, and show genuine attentiveness can markedly improve daily living. Office personnel are frequently praised for friendliness and responsiveness, and several reviews point to coordinators who genuinely support families and residents. When a good care team is in place, families report updates that feel aligned with health needs and personal preferences. These positive threads demonstrate that Addus has the core capability to deliver quality home care, provided the system that governs staffing, training, and communication is functioning at a high level.

The main cons, however, are systemic and persistent. The most damaging patterns involve missed visits, late arrivals, last-minute substitutions, and inconsistent communication about who is coming and when. Training gaps, uneven caregiver quality, and inconsistent accountability from management compound frustration and undermine trust. Some families allege manipulation of hours or mismanagement of timesheets, while others describe a lack of timely responses when problems arise. In the most troubling narratives, there are cries for stronger oversight and safer, more reliable practices. While not every experience is catastrophic, the weight of negative reports signals a reliability problem that requires vigilant due diligence.

The pros can be meaningful when paired with rigorous family oversight and explicit expectations, but that oversight is essential, not optional. A dependable caregiver who shows up, performs well, and communicates clearly makes a tangible difference in daily routines and safety. The office's positive interactions can help bridge gaps and keep care aligned with medical and personal preferences, yet the burden to maintain that alignment rests largely on the family and the agency alike. Without robust scheduling guarantees, clear caregiver matching, and rapid issue resolution, even the best-case scenarios remain fragile and the worst-case scenarios can escalate quickly. The practical takeaway is clear: Addus can satisfy, but only with structured oversight and a proactive, problem-solving approach.

For families considering Addus, a disciplined, contract-like approach is essential. Demand a written care plan with defined hours, a guaranteed caregiver, and a concrete fallback plan for staffing gaps. Insist on a dedicated supervisor who provides proactive updates and maintains steady communication. Before committing long-term, implement a short trial period with one consistent caregiver and establish a formal process for escalating concerns to regional leadership. Given the mixed track record, it is wise to compare other Spokane-area agencies that emphasize accountability and transparent billing. In the right circumstances - where oversight is relentless and communication is crystal clear - Addus can meet needs; in less controlled environments, the risk of recurring issues is too high to ignore.

Physicians

• Rockwood Physical Therapy And Medical Fitness Center (0.4 miles)
• Spokane Dermatology Clinic (0.5 miles)
• Cancer Care Northwest (0.5 miles)
• Occupational Medicine Associates (0.5 miles)
• Northwest Neurological (0.5 miles)
• MultiCare Rockwood Diabetes & Endocrinology Center (0.6 miles)
• Rockwood Clinic PS (0.6 miles)

Restaurants

• Alpine Delicatessen (0.5 miles)
• Dick's Hamburgers (0.7 miles)
• Osprey Restaurant And (0.9 miles)
• Chili's Grill & Bar (0.9 miles)
• Arby's (1.1 miles)
• Satellite Diner (1.1 miles)
• Sushi.com (1.2 miles)

Hospitals

• Spokane Kidney Center (0.5 miles)
• St Luke's Rehabilitation Institute (0.7 miles)
• Sacred Heart Medical Center Helistop Heliport (1 miles)
• Seattle Childrens Hospital (1.1 miles)
• Deaconess Medical Center (1.4 miles)
• Shriners Hospitals for Children-Spokane (1.5 miles)

Cafes

• Starbucks (0.8 miles)
• Dutch Bros Coffee (1.2 miles)
• Atticus Coffee & Gifts (1.2 miles)
• Starbucks (1.8 miles)
• Rocket Bakery (1.9 miles)
• Hold Your Grounds Espresso (2.1 miles)
• Browne's Bistro (2.1 miles)

Pharmacies

• Community, A Walgreens Pharmacy (1.1 miles)
• Fred Meyer Pharmacy (1.6 miles)
• Yoke's Foods (1.9 miles)
• Yoke's Pharmacy (1.9 miles)
• Walgreens (1.9 miles)
• Reliant Rx (2 miles)
• Rosauers Supermarkets (2.1 miles)

Parks

• The United States Pavilion, Expo '74 (1.2 miles)
• Riverfront Park (1.2 miles)
• Ice Age floods Playground (1.3 miles)
• Duncan Gardens (1.7 miles)
• Nishomiya Japanese Garden (1.7 miles)

Transportation

• Spokane Transit Authority Sta (1.3 miles)