Brightstar Care - Puyallup

Pros

• BrightStar Care provided wonderful care for the client's father.
• The homecare assistants were well trained and very competent.
• The agency was able to provide care at the times when the father needed it.
• Communication with BrightStar Care was particularly good.
• The family highly recommends BrightStar Care.
• BrightStar provided care with only one day's notice after hospital discharge.
• The agency is very responsive and caring.
• Frances was very helpful, and Alma's efforts were appreciated.
• The company is professional, and the nurse Alicia is consistently great and professional.
• Juliana is the best.
• Selina is a blessing and a gift to the family, taking excellent care of Steve and helping around the house.
• The BrightStar team is responsive and helpful, and the nurses are caring professionals.

Cons

• The reviewer described BrightStar's hiring process as dishonest and unorganized.
• The reviewer criticized poor communication from the owner/management.
• The reviewer characterized the company's behavior as unprofessional due to weeks-long lack of communication.
• The reviewer would not recommend BrightStar as a genuine company.
• The reviewer noted a delay in arranging care after hospital discharge, with care provided on only one day's notice.
• The reviewer described the owner as unreliable and unresponsive, even lying and leaving clients hanging.

Review

BrightStar Care draws a wide range of experiences from families who have used their services, and the reviews collectively sketch a consistent core: when BrightStar's caregivers are on the job, many families feel that their loved ones receive compassionate, competent, and reliable in-home care. Several reviewers highlight how well trained the home care assistants and nurses are, with specific praise for the personal qualities of the staff - patience, kindness, and a steady, professional approach. In many cases, families describe BrightStar as responsive to need, able to provide care at the exact times required, and able to help with complex tasks, such as port access during long infusion days. Communication with the agency is frequently cited as a strength, and the overall tone of those who write in about this aspect is that BrightStar makes an effort to stay in touch and keep families informed.

A number of caregivers and nurses are singled out for their positive impact. Alicia, in particular, is mentioned repeatedly as a dependable and professional nurse who can adapt to changing schedules and still maintain a positive attitude. Other staff receive similar praise: Selina is described as a blessing who is always helpful, Frances as a capable and supportive contact, Alma for her efforts, Rose and Norma as valued team members, and Ashley as a nurse who goes out of her way to accommodate scheduling. Juliana is called out as "the best," and Velma Torres is noted for punctuality, care, and meticulous attention to meeting the patient's needs, with regular RN evaluations helping ensure that changes are addressed. In several reviews, the consistent thread is that the caregivers are not only technically capable but also genuinely caring, with families feeling that their loved ones are in good hands.

The agency's ability to respond quickly and to navigate complex situations is another recurring theme. Reviewers describe getting help when it was most needed, such as arranging care on short notice or adjusting to an ever-changing infusion schedule. One family recalls moving a parent from another service and finding that BrightStar's team, including multiple caregivers and an RN, provided a substantial upgrade in both support and administration, noting that the office proactively manages the caregivers and offers real solutions rather than simply presenting problems. Another family highlights how BrightStar walked them through the process of starting home care, ultimately delivering a compassionate caregiver who kept their loved one safe and content.

Yet the picture is not entirely uniform. Several reviewers criticize the hiring process and some elements of management. They describe the process as dishonest or unorganized, with poor communication from owners or management and weeks of little to no contact even after follow-up inquiries. These experiences are described as a waste of time and a significant deterrent to recommending BrightStar, with one review explicitly advising others not to rely on the company for care or employment due to what is perceived as unprofessional behavior. A separate critique focuses on the owner's apparent inaccessibility and a sense of being left hanging when issues arise, including claims that the owner is not reachable and that there can be a disconnect between what is communicated and what actually happens.

Despite the negative notes, some reviews acknowledge positive outcomes even when there were concerns. For example, families that first used BrightStar for the first-time introduction to in-home care describe it as a learning experience that was ultimately successful in matching their loved one with a truly caring caregiver. In another instance, families from the South Puget Sound area appreciate BrightStar's caregivers but feel that the level of communication could be improved at the local level. A few reviewers mention specific instances such as a twelve-hour shift being pulled without hassle, which illustrates that BrightStar can deliver extended, intensive care when needed, even if communications and administrative support aren't perfect in every case.

In sum, BrightStar Care appears to deliver highly valued in-home care when the caregivers are in place and the office can coordinate schedules smoothly. Families repeatedly emphasize the professionalism and warmth of the nursing and aide staff, the ability to work around shifting schedules, and the meaningful difference that attentive, capable caregivers can make in the lives of patients and their families. At the same time, several experiences warn prospective clients to be mindful of inconsistencies in hiring practices and communication with some local offices and leaders, underscoring the importance of checking the specific branch's track record and ensuring clear expectations are set about scheduling, administration, and long-term care planning. For those who do find a reliable BrightStar team, the care they receive can be life-changing for patients and relief for families navigating complex health journeys.

Located in the charming city of Puyallup, Washington, this area offers a convenient and vibrant community for seniors looking to settle down. With a variety of pharmacies nearby such as Beall's Compounding Pharmacy and Rite Aid, accessing medication and healthcare services is easy. There are also plenty of dining options including Off Camber Brewing and Mama Stortini's Restaurant & Bar for enjoyable meals with friends or family. Nearby physicians like Holt Services and Northwest Medical Specialties provide comprehensive medical care while hospitals like Multicare Health System and St Francis Hospital offer top-notch healthcare facilities. For leisurely activities, residents can take a stroll in Bradley Lake Park or enjoy coffee at cafes like Rivers Edge Cafe. Overall, this area provides a well-rounded living environment with essential amenities and services all within reach.

Pharmacies

• Beall's Compounding Pharmacy (0.5 miles)
• Rite Aid (0.9 miles)
• Fred Meyer Pharmacy (1.2 miles)
• Safeway Pharmacy (1.7 miles)
• Mary Jeans Greens (1.9 miles)
• Walmart Pharmacy (3.2 miles)
• Cardinal Health (3.7 miles)

Restaurants

• Off Camber Brewing (0.6 miles)
• Taco Time NW (1 miles)
• Puerto Vallarta (1.1 miles)
• Mama Stortini's Restaurant & Bar - PUYALLUP (1.1 miles)
• McDonald's (1.3 miles)
• KFC (1.3 miles)
• Crockett's Public House (1.3 miles)

Physicians

• Holt Services (0.8 miles)
• Puyallup Nuclear Medicine (1 miles)
• Northwest Medical Specialties (2.2 miles)
• Pediatrician Specialty Practices (2.2 miles)
• Richard C Ostenson Cancer Center (2.2 miles)
• Tacoma Radiation Oncology Center, P.S. (2.2 miles)
• NeoSpine Pain & Spine Specialist's (2.2 miles)

Cafes

• Rivers Edge Cafe (1.1 miles)
• Panera Bread (3.5 miles)
• Dutch Bros Coffee (3.7 miles)
• Dutch Bros Coffee (4.8 miles)
• Starbucks (5.1 miles)
• Starbucks (6.1 miles)
• Starbucks (6.1 miles)

Transportation

• Sumner Station (1.3 miles)

Hospitals

• Multicare Health System (1.8 miles)
• Multicare Medical Center (2.4 miles)
• Federal Way Community Dialysis (6.2 miles)
• St Francis Hospital (6.4 miles)

Parks

• Bradley Lake Park (3.2 miles)
• Sunset Park (3.9 miles)
• Lakeland Hills Park (4.5 miles)
• Allan Yorke City Park (5 miles)
• Lake Tapps Park (5.5 miles)

Places of Worship

• Church Of The Nazarene Auburn (6 miles)