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The Rivers at Puyallup

The Rivers at Puyallup is an assisted living and memory care community in Puyallup, WA.

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The Rivers at Puyallup

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  • Interior

    A spacious and elegant dining room featuring chandeliers, neatly arranged tables, and comfortable seating.
  • Outdoors

    A modern building surrounded by trees with a parking area in the foreground.
  • Decor

    A cozy living room with modern furniture and decor.
  • Living Room

    A cozy living room with comfortable seating and natural lighting.
  • Building

    An exterior view of a building entrance with a covered driveway surrounded by trees.
  • Bedroom

    A cozy and well-lit bedroom with a neatly made bed, lamp, and window bringing in natural light.
  • Windows

    An elegant dining room with neatly arranged tables and chairs, featuring large windows and stylish lighting.
  • Dining

    A gourmet dish featuring salmon and asparagus served with a lemon wedge.
  • Landscaping

    A residential courtyard with outdoor seating and gazebos.
  • Kitchen

    A modern kitchen with light wooden cabinets, a sleek refrigerator, and a countertop featuring a coffee maker and sunflowers.
  • Lighting

    A cozy and well-decorated seating area with tables and chairs, illuminated by soft lighting.
  • Garden

    A cozy outdoor patio area with tables and chairs under a wooden gazebo, surrounded by a well-maintained garden.
  • Entrance

    The entrance of a building featuring glass windows and benches outside.
  • Artwork

    A well-appointed dining room with a table set for a meal, featuring elegant chairs and soft lighting.

123 4th Ave NW, Puyallup, WA 98371

To contact a resident: (253) 848-1234

For more information about senior living options: (866) 208-4318

4 from 106 reviews
5 stars
58
4 stars
21
3 stars
10
2 stars
5
1 stars
12

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2020

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The Rivers at Puyallup Costs & Pricing

The Rivers at Puyallup presents a compelling value in the context of local and state housing costs. For instance, their pricing for two-bedroom apartments ranges from $1,750 to $3,895, which is significantly lower than the Pierce County average of $4,129 and Washington State's average of $4,301. Similarly, their studio units are priced between $1,850 and $3,023 - again undercutting both the county's average of $4,039 and the state's of $4,126. In the case of one-bedroom apartments, The Rivers offers rates from $2,875 to $2,995 compared to higher averages of $4,456 for Pierce County and $4,632 for Washington as a whole. Even their semi-private accommodation at $3,495 stands favorably against averages of approximately $4,264 in Pierce County and $4,267 statewide. Overall, The Rivers at Puyallup stands out as an affordable option within a market characterized by rising living expenses.

Floor plansThe Rivers at PuyallupPierce CountyWashington
2 Bedrooms$1,750 to $3,895$4,129$4,301
Studio$1,850 to $3,023$4,039$4,128
1 Bedroom$2,875 to $2,995$4,456$4,634
Semi-Private$3,495$4,264$4,272

Overall Review of The Rivers at Puyallup

common 38 reviews mention this

Staff caregiving is a mixed picture

Residents and families describe caring, responsive staff, though some accounts raise staffing and management concerns.

Many reviews emphasize that caregivers and the broader team are friendly, caring, and supportive, including help during transitions and everyday assistance. Several families also describe communication that helps them feel informed and confident when issues arise. At the same time, a recurring negative thread is that some teams feel understaffed, with concerns about turnover, leadership responsiveness, and accountability in memory care. Overall, residents seem to notice both the individual staff strengths and the impact of how the operation is managed.

common 21 reviews mention this

Dining quality and service stand out

Dining receives frequent comments, with several residents praising it and a smaller number reporting food and service problems.

On the positive side, residents and visitors describe good food and enjoyable dining, including an all-day style option they can fit around their routines. Dining also comes up in connection with how supported families feel during visits and transitions. A separate set of reviews mention dissatisfaction, such as food being served poorly (including being cold) or not matching expectations. Taken together, dining is one of the most discussed day-to-day experiences, but experiences are not uniform.

  • A spacious and elegant dining room featuring chandeliers, neatly arranged tables, and comfortable seating.
  • A gourmet dish featuring salmon and asparagus served with a lemon wedge.
  • A cozy living room with a sofa, lamp, and dining area connected to the kitchen.
common 17 reviews mention this

Activities keep days structured

Residents commonly describe plenty of activities, including outings and regular programming.

Multiple reviews highlight scheduled activities and events that help residents stay engaged, including games, art/crafts, movies, and other group programming. Some residents also mention religious services and community-sponsored gatherings as part of the routine. Families sometimes describe that the calendar makes it easier to visit and participate without everything feeling overly formal. A smaller number of reviews suggest there could be more variety or more activities offered, but activity programming remains a consistent theme across feedback.

caveat 16 reviews mention this

Cost and refunds draw complaints

Pricing is a significant concern, with additional complaints about deposits, refunds, and billing adjustments.

Several reviews focus on cost being too high for seniors or families, and at least a few mention affordability as a reason they did not stay or moved out. Beyond base pricing, some negative experiences are tied to refunds and billing—such as delays in returning money, disputes after care changes, or unexpected charges. A couple of reviews also describe situations where care needs could not be reduced or where minimum care expectations affected total cost. While some reviews mention good value, the cost theme is one of the most persistent concerns in the feedback.

caveat 10 reviews mention this

Memory care staffing is questioned

Some families report understaffing and management issues specifically in memory care.

A cluster of reviews describes problems that center on memory care staffing levels, including claims of being understaffed and concerns about oversight. Several of these accounts also mention turnover, leadership gaps, and difficulties getting timely attention when concerns were raised. Even among reviews that praise the overall community, a few families still note that care during specific circumstances did not feel sufficiently supported. Residents and families do describe individualized care in many reviews, but the memory care staffing theme is a clear point of contention.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 65 resident community capacity 65 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Memory Care Memory Care
  • Skilled Nursing Facility Skilled Nursing Facility

Pets

  • Cats allowed Cats allowed
  • Dogs allowed Dogs allowed

Amenities

  • Activities off-site Activities off-site
  • Activities on-site Activities on-site
  • Air-conditioning Air-conditioning
  • Beautician on-site Beautician on-site
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Devotional services off-site Devotional services off-site
  • Devotional services on-site Devotional services on-site
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Ground floor units Ground floor units
  • Handicap accessible Handicap accessible
  • Housekeeping services Housekeeping services
  • Indoor common areas Indoor common areas
  • Kitchenette Kitchenette
  • Laundry Laundry
  • Move-in coordination Move-in coordination
  • Outdoor common areas Outdoor common areas
  • Outdoor space Outdoor space
  • Party space Party space
  • Private bathrooms Private bathrooms
  • Respite or short term stays offered Respite or short term stays offered
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Seattle-Tacoma International (18 miles away) Seattle-Tacoma International (18 miles away)
  • Community operated transportation Community operated transportation
  • Transportation & parking Transportation & parking
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Dementia waiver Dementia waiver
  • Diabetes diet Diabetes diet
  • Diabetic care Diabetic care
  • Hospice waiver Hospice waiver
  • Incontinence care Incontinence care
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Mild cognitive impairment Mild cognitive impairment
  • Special dietary restrictions Special dietary restrictions
  • Specialized memory care programming Specialized memory care programming
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Anytime dining Anytime dining
  • Diabetes diet Diabetes diet
  • Gluten-free Gluten-free
  • Guest meals Guest meals
  • International cuisine International cuisine
  • Low / no sodium Low / no sodium
  • Meals provided Meals provided
  • No Sugar No Sugar
  • Professional chef Professional chef
  • Restaurant style dining Restaurant style dining
  • Room service Room service
  • Special dietary restrictions Special dietary restrictions
  • Special dining programs Special dining programs
  • Vegan Vegan
  • Vegetarian Vegetarian

Activities

  • Activities off-site Activities off-site
  • Bible study group Bible study group
  • Catholic services Catholic services
  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Cooking classes Cooking classes
  • Day trips and outings Day trips and outings
  • Devotional activities offsite Devotional activities offsite
  • Devotional activities on-site Devotional activities on-site
  • Educational speakers / life long learning Educational speakers / life long learning
  • Fitness programs Fitness programs
  • Live well programs Live well programs
  • Other religious services Other religious services
  • Planned day trips Planned day trips
  • Protestant services Protestant services
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities
  • Wine tasting Wine tasting

Languages Spoken

  • English English

Nearby Places of Interest

Located in the heart of Puyallup, Washington, this area offers convenience and accessibility for seniors looking for a comfortable living environment. With a variety of dining options such as McDonald's, Crockett's Public House, and Giorgio's Greek Cafe within close proximity, residents can enjoy a diverse range of culinary experiences. Pharmacies like Fred Meyer Pharmacy and Safeway Pharmacy provide easy access to healthcare services, while nearby hospitals like Multicare Health System and Physicians like NeoSpine Pain & Spine Specialist's ensure quality medical care. For leisurely activities, residents can visit parks like Bradley Lake Park and Sunset Park to enjoy the outdoors or relax at cafes such as Rivers Edge Cafe and Panera Bread. Transportation options like Sumner Station make it convenient for seniors to travel around the area, while places of worship like Bethlehem Baptist Church cater to spiritual needs. Overall, this part of Puyallup offers a well-rounded community ideal for senior living.

Restaurants

  • McDonald's (0.1 miles)
  • Crockett's Public House (0.2 miles)
  • KFC (0.2 miles)
  • Giorgio's Greek Cafe (0.4 miles)
  • Jack In The Box (0.6 miles)
  • Burger King (0.6 miles)
  • Taco Time NW (0.8 miles)

Pharmacies

  • Fred Meyer Pharmacy (0.5 miles)
  • Safeway Pharmacy (0.5 miles)
  • Rite Aid (0.9 miles)
  • Beall's Compounding Pharmacy (1.9 miles)
  • Mary Jeans Greens (2.3 miles)
  • Walmart Pharmacy (2.3 miles)
  • Walgreens (3.1 miles)

Hospitals

  • Multicare Health System (0.6 miles)
  • Multicare Medical Center (1.4 miles)

Physicians

  • Puyallup Nuclear Medicine (0.7 miles)
  • Pediatrician Specialty Practices (1.2 miles)
  • Holt Services (1.2 miles)
  • NeoSpine Pain & Spine Specialist's (1.2 miles)
  • Northwest Medical Specialties (1.2 miles)
  • South Sound Neurosurgery (1.2 miles)
  • Richard C Ostenson Cancer Center (1.3 miles)

Cafes

  • Rivers Edge Cafe (2.4 miles)
  • Panera Bread (2.6 miles)
  • Dutch Bros Coffee (2.7 miles)
  • Dutch Bros Coffee (4.4 miles)
  • Starbucks (4.7 miles)
  • Starbucks (5.2 miles)
  • Starbucks (6.6 miles)

Parks

  • Bradley Lake Park (2.4 miles)
  • Sunset Park (5.3 miles)
  • Lakeland Hills Park (5.9 miles)
  • Allan Yorke City Park (6.1 miles)
  • Sunrise Park (6.4 miles)

Transportation

  • Sumner Station (2.5 miles)

Places of Worship

  • Bethlehem Baptist Church (5.5 miles)
  • Iglesia Ni Cristo (6.5 miles)

Frequently Asked Questions

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