Pros

• The Cottages of Lacey provide wonderful care, with staff who genuinely know and care for the residents.
• The caregivers at the facility approach their work with love and are natural caregivers.
• The organization and security at the Cottages are top-notch, ensuring a safe environment for residents.
• Residents have access to well-kept rooms and enjoyable communal spaces to engage in activities.
• The food served at the Cottages is excellent, reflecting high standards and quality preparation.
• Staff members are professional and thorough during evaluations, providing peace of mind to families.

Cons

• The care provided to Shirley was inadequate, with instances of her clothing not being changed for many days, including very soiled underwear.
• The Cottages threatened the family regarding payment during the transition to Medicaid, displaying an exploitative strategy that caused stress and urgency.
• Staff frequently overreacted to situations, leading to excessive and confusing communication with family members.
• The person stayed for less than two days due to poor experiences and lack of trust in the staff's handling of situations.

Summary

The Cottages of Lacey has become a focal point for families seeking specialized care for their loved ones suffering from Alzheimer’s and other forms of dementia. This facility distinguishes itself through its commitment to providing personalized care tailored to the varying stages of dementia that residents experience. One family member, who placed their mother in the Cottages, reflects positively on their experience over the past year, emphasizing the exceptional level of care provided by the staff. This family member is reassured by witnessing firsthand how dedicated and genuine the caregivers are; many have an intrinsic capacity for nurturing and support.

The atmosphere at the Cottages is characterized by familiarity and affection, with staff members making concerted efforts to know each resident personally. The family member notes that this attentiveness contributes significantly to a sense of belonging and comfort for those living there. It becomes clear that the Cottages hire individuals who exhibit natural caregiving traits, allowing them to approach their work with warmth and empathy. The reassurance provided by such attentive care has led them to feel grateful for having chosen this particular facility for their mother.

However, not all experiences at the Cottages have been as positive. Another family faced significant challenges when they transitioned their mother-in-law from Idaho Medicaid to Washington Medicaid after admitting her last June. Their struggles were compounded by inadequate attention given to her basic needs—evidenced by long periods during which her clothes went unchanged, resulting in distressing circumstances around hygiene. This review brings attention to some serious shortcomings in care delivery, highlighting alarmingly poor standards upheld during this family's ordeal.

Furthermore, tension arose when payment issues emerged due to delays associated with changing Medicaid coverage. The facility's response was perceived as aggressive: rather than practicing patience while awaiting payment from Medicaid as they knew it would come through eventually, staff threatened immediate eviction if payment wasn’t made promptly. This strategy seemed calculated and predatory; families in difficult situations may find themselves cornered into making hasty financial decisions out of fear of losing access to necessary care services for loved ones. Such harsh practices reflect poorly on the operational ethos of the establishment.

Another concerning aspect raised involved communication breakdowns among staff members regarding incidents involving residents. A family described receiving numerous frantic calls about various issues concerning their loved one’s welfare—a situation heightened by conflicting narratives relayed from different caregivers over just a short span of time in which their loved one resided there briefly before removing them entirely due to stress caused by these interactions.

On a more positive note, those who visited or considered placing relatives at both memory care facilities expressed considerable satisfaction with certain aspects like organization and physical environment within Cottages of Lacey. Visitors appreciated well-maintained rooms and outdoor areas conducive to relaxation and socialization among residents—features integral for enhancing quality life at such residential settings focused on cognitive decline issues. Nutritious meals prepared on-site further elevate overall sentiment about daily living conditions offered therein.

In conclusion, while testimonials regarding the Cottages of Lacey showcase commendable elements like professional evaluations conducted by staff members along with organized operations aimed towards providing security within resident quarters—indicating high standards are met—it becomes apparent that caregivers' aptitude varies widely alongside administrative responses when challenges arise surrounding management protocols tied into insurance complexities or familial expectations around responsive caregiving priorities essential particularly under stressful conditions surrounding eldercare scenarios alike.

This area of Lacey, Washington offers a variety of amenities and services that would be beneficial for seniors. With multiple healthcare options such as physicians, pharmacies, and hospitals within close proximity, residents can easily access medical care when needed. Additionally, there are cafes and restaurants nearby for convenient dining options, as well as parks for recreational activities and places of worship for spiritual enrichment. The presence of a theater also provides entertainment options for leisurely evenings. Overall, this neighborhood offers a well-rounded environment that caters to the needs and interests of seniors looking to settle in the area.

Physicians

• Simply Thrive Psychotherapy (0.1 miles)
• Olympic Recovery Center (0.1 miles)
• Olympia Orthopaedic Associates - Hawks Prairie Clinic (0.6 miles)
• Coastal Business Services Group (1.2 miles)
• Geneva Woods (2.1 miles)
• Willamette Dental Group - Olympia (3.3 miles)
• Seamar Community Health Center-Lacey (3.3 miles)

Pharmacies

• Walgreens (0.3 miles)
• Rite Aid (0.4 miles)
• Walmart Pharmacy (0.6 miles)
• Kirk's / CHS Clinical Pharmacy (2.1 miles)
• Top Food & Drug Ftd Floral (2.5 miles)
• Shopko Lacey Pharmacy (2.7 miles)
• Netmeds Pharmacy (2.9 miles)

Cafes

• Panera Bread (0.3 miles)
• Starbucks (1 miles)
• Banh Mi Saigon 8 (1.3 miles)
• Starbucks (3.5 miles)

Restaurants

• Chick-Fil-A (0.4 miles)
• McDonald's (0.4 miles)
• Chipotle Mexican Grill (0.4 miles)
• Trapper's Sushi (0.5 miles)
• Ram Restaurant & Brewery (0.6 miles)
• Sonic Drive-In (1 miles)
• Wendy's (1 miles)

Parks

• Dream Team Park (0.8 miles)
• Edgewater Park (2.8 miles)
• Rainier Vista Community Park (4.4 miles)

Theaters

• Regal Martin Village ScreenX & IMAX (2.7 miles)

Places of Worship

• Sacred Heart Catholic Church (2.8 miles)
• Saint Placid Priory (3.1 miles)

Hospitals

• Providence Health & Services (4.3 miles)
• South Sound Surgery Center (4.4 miles)