4000 West 24Th Avenue, Kennewick, WA 99338
For more information about senior living options: (844) 490-3973
The staff were kind and loving, even when things were hard with his dementia. Nanette is an absolute gem at WindSong at Southridge. Her dedication to residents with dementia is truly remarkable. Nanette consistently goes above and beyond to meet residents' needs. She creates a warm, supportive environment that understands the unique needs of each resident. A Montessori-style caring approach with active and interactive staff and a positive family setting. WindSong can meet the needs of residents who are cooperative and generally good-natured.
Windsong is not prepared to deal with a typical Alzheimer's patient. The management is described as horrible. After a management change, experienced staff left and complaints went unanswered. A resident was found dirty and unshaven during visits, with five falls in ten days due to very low staff levels. Call lights don't work, staff turnover is high, and staff are not properly trained. The facility has been accused of neglect and abuse, with workers fired for reporting issues and high turnover. It is advised not to put a loved one there; they do not care and will not help. Family members report rude nurses/care staff and offensive comments about residents and families. The kitchen manager knowingly used expired chicken.The collection of impressions about WindSong, especially the WindSong location at Southridge, presents a complex tapestry of care experiences. On one hand, several families describe moments when their loved ones were treated with genuine kindness and warmth. One account celebrates how special the time a father spent there was, noting that the staff were consistently kind and loving even when dementia made things particularly challenging. That sense of gracious, attentive care is echoed by others who praise the overall atmosphere of the facility during difficult times, including the pandemic, and they express heartfelt gratitude for the compassion shown to their relatives.
Yet the reviews also reveal a sharp tension between moments of comfort and episodes of serious concern. A recurring theme is that WindSong seems best suited for residents who are cooperative, able to follow directions, continent, and generally good-natured. For those with more demanding or typical Alzheimer's symptoms, some reviewers felt WindSong was not prepared to meet their needs. This ambivalence underscores the reality that comfort and care quality can vary depending on the individual resident's condition and how their care needs align with the staff's capacities and routines at any given time.
Within the mix of praise and warning, a few voices stand out for their standout positivity. Nanette, described as an absolute gem at the Windsong in Southridge, is singled out for her unwavering dedication. Reviewers say she consistently goes above and beyond to meet the family's needs, ensuring residents live in a warm, supportive environment. Her patience, empathy, and ability to connect with residents on their level are highlighted as bringing peace and comfort to both residents and families, to the point where the care she provides doesn't go unnoticed. In addition, another brief but positive note speaks to a "monisory" or memory-focused care style, with active and interactive staff and a positive family setting, suggesting that some teams work hard to create a lively, inclusive atmosphere for loved ones and their relatives.
However, several accounts offer a starkly different portrait of WindSong's operations, especially around management and staffing. A former registered nurse who spent more than a year there after a management change describes a dramatic shift: experienced staff left, decisions around care deteriorated, and personal observations included a dirty, unshaven state of the resident during visits, with complaints going unanswered. The reviewer cites dangerous consequences - five falls in ten days due to low staff levels - along with concerns about staff training, nonfunctional call lights, and high turnover. The review emphasizes financial and care safety issues, including COVID infection followed by a death after hospitalization, and disputes over refunds for days not spent there. The caregiver suggests contemplating an adult family home where staff are trained, properly equipped, and consistently nearby, underscoring a perception that WindSong was not meeting essential standards.
Another contrasting voice comes from someone with frontline caregiver experience, not just as a relative. This reviewer asserts they would never place a family member at WindSong, alleging a management structure that tolerates neglect and abuse. They claim that when workers attempt to advocate for residents or report problems, they are fired, contributing to ongoing understaffing and turnover. The language is emphatic: "Do not put your loved one here! They truly do not care." This perspective frames WindSong as a place where systemic failures overshadow daily acts of kindness in a way that makes it unsafe in the reviewer's view.
Further testimony reinforces the sense that appearances can be deceiving. One reviewer concedes that WindSong is clean and looks nice, but cautions families to scrutinize the people they'll interact with, noting that family members visiting frequently may face pressure to conform to certain expectations and not speak openly about concerns. The critique extends to staff conduct, describing rude nurses and coworkers who reportedly said hurtful things about residents and families. The underlying message is that a well-kept facility does not guarantee respectful, person-centered care, and that trust should be earned through consistent, compassionate interactions.
There are also grave allegations about specific lapses in care and governance. A kitchen worker claims the kitchen manager knowingly used expired chicken, a troubling violation of basic safety standards. The narrative broadens into a broader critique of management: a claim that the management team ignores complaints, retaliates against those who push for better care, and creates an environment where staff turnover is common. The reviewer recounts rumors of residents being locked in rooms during tours, a lack of real choice for residents in daily activities and meals, and a perception that some photos used by the facility to depict residents are staged. The sentiment is that many otherwise caring CNAs have left because of poor communication and systemic neglect, while a few remaining CNAs are still doing their best.
Despite these serious concerns, the set closes with a personal testimonial that offers a strong counterbalance: a mother who has lived at WindSong at Southridge for six months speaks highly of the experience. She highlights that, particularly during the pandemic, WindSong offered days filled with activities and opportunities for fun. She notes ongoing community involvement through fundraising, and she describes the staff as wonderful and highly capable in memory care. This concluding voice expresses clear trust and satisfaction, and it ends with a strong recommendation for others seeking memory care, underscoring that positive personal experiences can coexist alongside significant criticisms.
Taken together, the reviews paint a nuanced picture of WindSong: a place where moments of exceptional kindness and individualized attention can exist side by side with reports of inadequate staffing, management challenges, and serious care concerns. The contrasts emphasize that experiences at WindSong are highly variable, and that prospective families may need to weigh the staff's demonstrated compassion and the facility's clean appearance against the reports of staffing shortages, management practices, and reported safety issues. For some, Nanette and the Southridge team may deliver the loving, attentive care they seek; for others, the risks and reported governance problems lead them to search for alternatives that better align with their expectations for safety, training, and consistent resident-centered care.
56 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tri-Cities (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windsong At Southridge in Kennewick, WA is a vibrant and welcoming assisted living community. Our residents enjoy a wide range of amenities and care services designed to enhance their quality of life.
For our residents' convenience and enjoyment, we offer a beauty salon where they can pamper themselves, as well as cable or satellite TV for entertainment. We provide community-operated transportation to ensure that residents can easily access essential services and appointments. Our computer center allows residents to stay connected with loved ones and engage in online activities, and our small library provides a quiet space for reading and relaxation.
Dining at Windsong At Southridge is an exceptional experience. Our restaurant-style dining room offers delicious meals prepared by our skilled chefs. Special dietary restrictions are catered to ensure that each resident's nutritional needs are met.
Residents have access to numerous recreational facilities within our community. Our fitness room is equipped with exercise equipment for physical wellness, while the gaming room provides opportunities for fun and socialization. The outdoor space includes a beautiful garden where residents can unwind and enjoy nature.
Our dedicated staff takes care of housekeeping services, ensuring that the living spaces are clean and comfortable. Move-in coordination is provided to assist new residents in transitioning smoothly into their new home.
We prioritize the well-being of our residents with 24-hour call system and supervision. Assistance with daily activities such as bathing, dressing, and transfers is readily available. Medication management ensures that medications are taken correctly, while special dietary restrictions are accommodated for those with specific needs. Our mental wellness program aims to support the emotional well-being of our residents.
In addition to the various amenities offered within our community, Windsong At Southridge benefits from its proximity to numerous establishments nearby. Residents have access to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals just a short distance away.
At Windsong At Southridge in Kennewick, WA, we provide a warm and caring environment where seniors can thrive. Our comprehensive amenities, care services, and convenient location make us an ideal choice for assisted living.
Windsong At Southridge is located at 4000 West 24Th Avenue, Kennewick, WA 99338 in Benton County, Washington
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