4000 West 24Th Avenue, Kennewick, WA 99338
For more information about senior living options: (844) 490-3973
WindSong provided a very special time for the reviewer's dad, with the staff being kind and loving throughout. The care team at WindSong is capable of meeting the needs of cooperative residents and their families. Nanette at Windsong Southridge is an absolute gem; her dedication is truly remarkable. Nanette consistently goes above and beyond to ensure residents' needs are met and creates a warm, supportive environment. Nanette's patience, empathy, and ability to connect with residents bring peace and comfort to both residents and families. The WindSong staff are active and interactive, contributing to a positive family setting. The staff at WindSong are wonderful, and the reviewer would recommend it for memory care. The reviewer's mother has lived there for six months and is very happy; WindSong provides days full of activities and community involvement.
WindSong is not prepared to deal with a typical Alzheimer's patient. The management is horrible. The facility tolerates neglect and abuse, and workers who report issues are fired, leading to high turnover and chronic understaffing. Staff shortages and inadequate training resulted in multiple falls, nonfunctional call lights, and poor overall care. The kitchen manager knowingly used expired chicken. Residents may be treated rudely by staff, with disparaging remarks about residents and their families. Management ignores complaints, retaliates against staff, and has driven away many good CNAs due to poor communication and lack of care. Residents are allegedly locked in rooms during tours, with limited real choice and few meaningful activities. Photos of residents for families are allegedly staged to mislead them.Windsong at Southridge is best suited for families facing a memory-care situation where the resident is relatively cooperative, able to follow routine, continent, and responsive to patient, personal attention. It can work when a resident benefits from a warm, small-team feel and when family members are prepared to stay actively involved in oversight and decision-making. This community is not ideal for those needing aggressive dementia management, constant high-level supervision, or very structured behavior support; in those cases, looking for an operator with more comprehensive clinical staffing and a proven, uniform care approach is warranted. The best fit is a resident who appreciates a homey atmosphere and can thrive with a few dependable caregivers rather than a large, highly clinical operation.
On the upside, several accounts praise individual caregivers who bring genuine warmth and dedication. Nanette, in particular, is highlighted as a standout dementia caregiver whose empathy and steady presence bring comfort to residents and families alike. Other references describe staff as active and interactive, contributing to a positive, family-like setting. There is also acknowledgement of a clean, pleasant environment and residents who benefit from regular activities and community giving. These pockets of quality care can make a real difference for residents who mesh with the routine and the caregivers who are truly engaged, providing moments of meaningful connection amid the daily routines.
The central mismatch for Windsong is its readiness to handle typical Alzheimer's behavioral and supervision needs. Reviews repeatedly imply that the facility excels when residents are cooperative and can follow directions, but struggles when memory-impaired individuals require more intensive strategies, wandering management, or consistent, proactive supervision. For families considering Windsong, this means realism about what memory-care residents can expect and a clear understanding that the approach can hinge on individual staff members rather than a uniformly implemented program. If a loved one presents more challenging dementia symptoms, Windsong's overall model may not deliver the level of consistent, specialized support some families assume is guaranteed.
Safety and staffing concerns loom large in the overall assessment. There are troubling reports of understaffing, high turnover, and insufficient training, with claims that call lights fail and residents experience neglect or lack of timely assistance. One account describes multiple resident falls in a short period, attributed to low staffing levels. Additional allegations point to corrective actions being inconsistent, with some employees claiming retaliation for raising concerns. Beyond care quality, there are severe food-safety red flags, including a kitchen manager allegedly using expired chicken. A number of reviews attach questions about transparency - ranging from the manipulation of photos to insinuations that tours mask underlying issues. Taken together, these warnings create a credibility gap that families must close through direct observation and rigorous due diligence.
For families weighing Windsong against alternatives, the pragmatic move is to demand a transparent, risk-focused assessment before committing. Prospective buyers should request a candid staffing plan with nurse involvement, a dementia-care protocol that specifies wandering and behavior management, and a detailed activities calendar that reflects real resident participation. Observations during visits should include a test of call-light responsiveness, a review of recent dining supervision, and conversations with front-line caregivers about training and supervision. It is essential to verify the facility's quality-control processes, understand policy on refunds or transfers if care needs escalate, and compare with other communities known for steadier leadership and stronger clinical oversight.
The bottom line is clear: Windsong at Southridge can offer warmth and meaningful moments in a home-like setting, but the weight of management and staffing concerns cannot be ignored. For families seeking a memory-care environment with dependable clinical oversight, consistent staffing, and transparent governance, Windsong may not be the safest default choice unless rigorous assurances are in place. It is a viable option only for those willing to invest time in due diligence, insist on meeting the leadership and front-line teams, and pursue concrete guarantees about staffing ratios, safety systems, and day-to-day care standards. For many families, exploring other communities with proven dementia programs and stable leadership will deliver greater peace of mind and a more predictable level of day-to-day care.
56 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tri-Cities (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windsong At Southridge in Kennewick, WA is a vibrant and welcoming assisted living community. Our residents enjoy a wide range of amenities and care services designed to enhance their quality of life.
For our residents' convenience and enjoyment, we offer a beauty salon where they can pamper themselves, as well as cable or satellite TV for entertainment. We provide community-operated transportation to ensure that residents can easily access essential services and appointments. Our computer center allows residents to stay connected with loved ones and engage in online activities, and our small library provides a quiet space for reading and relaxation.
Dining at Windsong At Southridge is an exceptional experience. Our restaurant-style dining room offers delicious meals prepared by our skilled chefs. Special dietary restrictions are catered to ensure that each resident's nutritional needs are met.
Residents have access to numerous recreational facilities within our community. Our fitness room is equipped with exercise equipment for physical wellness, while the gaming room provides opportunities for fun and socialization. The outdoor space includes a beautiful garden where residents can unwind and enjoy nature.
Our dedicated staff takes care of housekeeping services, ensuring that the living spaces are clean and comfortable. Move-in coordination is provided to assist new residents in transitioning smoothly into their new home.
We prioritize the well-being of our residents with 24-hour call system and supervision. Assistance with daily activities such as bathing, dressing, and transfers is readily available. Medication management ensures that medications are taken correctly, while special dietary restrictions are accommodated for those with specific needs. Our mental wellness program aims to support the emotional well-being of our residents.
In addition to the various amenities offered within our community, Windsong At Southridge benefits from its proximity to numerous establishments nearby. Residents have access to cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals just a short distance away.
At Windsong At Southridge in Kennewick, WA, we provide a warm and caring environment where seniors can thrive. Our comprehensive amenities, care services, and convenient location make us an ideal choice for assisted living.
Windsong At Southridge is located at 4000 West 24Th Avenue, Kennewick, WA 99338 in Benton County, Washington
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